--- title: Crexendo Reviews meta_title: 'Crexendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 361 reviews by the users' company size, role or industry to find out how Crexendo works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 361 scale: '5' date_modified: '2026-10-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

Crexendo Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the exceptional customer support from Crexendo, highlighting their expertise and availability during the process. (83 mentions)
Users highlight the exceptional support and expertise from the Crexendo team, making transitions seamless and stress-free. (75 mentions)
Users praise the exceptional customer service from Crexendo, highlighting responsiveness and support throughout the transition process. (52 mentions)
Users value the ease of use of Crexendo, appreciating the straightforward service transfer and helpful support. (47 mentions)
Users appreciate the easy setup of Crexendo, praising its straightforwardness and helpful customer support throughout the process. (44 mentions)
Users experience call issues during ISP outages, causing interruptions and challenging technical fixes despite team support. (7 mentions)
Users find the implementation process complex, often requiring IT assistance and feeling confused by numerous options. (6 mentions)
Users find that customer service can be a hassle, making it difficult to get timely assistance when needed. (5 mentions)
Users find the difficult navigation of the Crexendo app hampers efficiency and makes configurations overwhelming. (5 mentions)
Users are frustrated by the overwhelming number of spam calls and issues with caller ID impacting client communication. (5 mentions)

5 Pros or Advantages of Crexendo

5 Cons or Disadvantages of Crexendo

Crexendo Reviews (361)

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Reviews

Crexendo Reviews (361)

View 1 Video Reviews
4.9
361 reviews
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Todd F.
TF
Todd F.
Owner
Small-Business (50 or fewer emp.)
"Christian Brothers Automotive well pleased with Crexendo"
5/5
What do you like best about Crexendo?

We have been very pleased with the responsiveness that our rep, Kiloh Smith, has given us any time we've had a question or needed any help. Personal attention is more important than ever and he has delivered. Thank you. We switched to Crexendo a few years ago when we needed a new system. The integration was very smooth and the system is easy to use. It has many more features than the old system and we haven't had to deal with any "bugs". Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

As far as I can see there are no dislikes at this time. Review collected by and hosted on G2.com.

Karlee V.
KV
Karlee V.
Marketing Director
"Effective Phone System with Caller ID Challenges"
4/5
What do you like best about Crexendo?

I like the different options that Crexendo offers. It assists with all phone systems and records calls for our records and QA. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

I don't like the overwhelming number of spam calls we receive, and it's frustrating that our caller ID shows as spam when we call clients. Review collected by and hosted on G2.com.

RS
Rodney S.
IT Manager
Mid-Market (51-1000 emp.)
"Easy VOIP transition"
5/5
What do you like best about Crexendo?

Crexendo is a cloud based platform and is very easy to manage. We were transitioning our network and voice services and using Crexendo made it easy and seamless to provide VOIP services with minimal disruption to day to day operations. The VIP Portal is easy to use and managing users and their devices are done with ease. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

I disliked that we had hardware or headsets for our users that weren't compatible with Crexendo's system. After weeks of troubleshooting we found that the headsets we already had from our previous system weren't quite compatible so we had to purchase new headsets for everyone. Review collected by and hosted on G2.com.

Tanner R.
TR
Tanner R.
City Administrator
Small-Business (50 or fewer emp.)
"Cutting-Edge Tech Backed by Expert Support"
5/5
What do you like best about Crexendo?

Modern technology and incredibly helpful and knowledgeable people. Carol is absolutely the best and most caring account manager we have and Tammy was incredible during our setup. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

This survey requires an input for this question, otherwise I'd say "n/a". Review collected by and hosted on G2.com.

John N.
JN
John N.
IT Director
Mid-Market (51-1000 emp.)
"Start to finish - very helpful team made for a painless implementation."
5/5
What do you like best about Crexendo?

The immediate follow-up to questions I had and issues that arose by Mary Jenkins and Carol Kloss allowed me to make decisions quickly and move forward. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

So far, nothing. Every aspect of managing our phone system has been improved without a single user complaint. Review collected by and hosted on G2.com.

PO
Peter O.
Controller
Small-Business (50 or fewer emp.)
"Seamless transition from old carrier to Crexendo"
5/5
What do you like best about Crexendo?

Their online portal is amazing from an admin perspective. To be able to configure our setup however we'd like is a very valuable and time saving tool. The online portal is easy to navigate and very user friendly. Crexendo's customer support team is accessible and responds to any/all inquiries in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

The only hiccup was converting our intercom system over from the previous provider to Crexendo- however, the fault had more to do with the previous carries unwillingness to help with the conversion. Review collected by and hosted on G2.com.

ND
Nicole D.
Administrative Assistant
Small-Business (50 or fewer emp.)
"Highly recommend!"
5/5
What do you like best about Crexendo?

Crexendo has been very helpful from the beginning. Kyle Grier walked us through the process and has been great to work with. Jeannie has went above and beyond to help us with the implementation process and get everything transferred over to the new system. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

At this point we have not found anything that we dislike about Crexendo. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Switching the Crexendo is one of the best business decisions."
5/5
What do you like best about Crexendo?

The product is user friendly, but the best part is the people. Jon Butts has been phenomenal since the first telephone conversation. He is well versed in the product he sales and always available when I have questions. He made the entire process mush easier than I thought possible. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

Haven't found any dislikes so far. The product is very good. Review collected by and hosted on G2.com.

Verified User in Religious Institutions
AR
Verified User in Religious Institutions
Small-Business (50 or fewer emp.)
"Phone Feature on My Personal Phone—Perfect for Working Out of the Office"
3.5/5
What do you like best about Crexendo?

i can have the phone feature on my personal phone when out of the office. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

Not everyone in the office has the text messaging feature, and we have to pay extra for it. Review collected by and hosted on G2.com.

Paige Julianne S.
PS
Paige Julianne S.
Content Management Analyst
Higher Education
Small-Business (50 or fewer emp.)
"Best All Around Product"
5/5
What do you like best about Crexendo?

Having spent 8 years working in the Voice over IP space myself, when it came time for me to select a phone system for my new businesses, Crexendo was my number one choice. They provide all the features I need, an easy to use interface, and fast implementation. I called Jon B. there one afternoon and I was up and running within a few days. It is perfect for me, as I can separate my calls based on number dialed and options pressed in the IVR. I highly recommend Crexendo for any small business. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

The only thing I would change is the ability to select and order new telephone numbers and add new extensions without having to submit a support ticket. A minor nit. Review collected by and hosted on G2.com.