--- title: Crexendo Reviews meta_title: 'Crexendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 357 reviews by the users' company size, role or industry to find out how Crexendo works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 357 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Crexendo Reviews **Vendor:** Crexendo Business Solutions **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.9/5.0 **Total Reviews:** 357 ## About Crexendo Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device. ## Crexendo Pros & Cons **What users like:** - Users highlight the **exceptional customer support** provided by Crexendo, making the setup process seamless and easy. (83 reviews) - Users commend Crexendo for its **exceptional support and user-friendly service** , making transitions and management seamless across locations. (75 reviews) - Users commend the **exceptional customer service** at Crexendo, highlighting support that is responsive, helpful, and knowledgeable. (52 reviews) - Users find Crexendo’s service to be **extremely easy to use** , making transitions and setups seamless and stress-free. (47 reviews) - Users appreciate the **easy setup** of Crexendo, highlighting hassle-free transitions and supportive customer service throughout. (44 reviews) - Reliability (32 reviews) - Easy Implementation (28 reviews) - Quick Setup (23 reviews) - Features (21 reviews) - User Interface (21 reviews) **What users dislike:** - Users report experiencing **technical call issues** with Crexendo, especially during internet outages, affecting communication reliability. (7 reviews) - Users find the **complex processes** of Crexendo challenging, often requiring IT support for setup and troubleshooting. (6 reviews) - Users find that **customer service can be difficult to reach** , complicating their experience when seeking assistance. (5 reviews) - Users find **difficult navigation** in the Crexendo app, impacting efficiency and making it challenging to utilize features effectively. (5 reviews) - Users are frustrated by the **overwhelming number of spam calls** and issues with caller ID affecting communications. (5 reviews) - Users find the **initial payment requirement** of Crexendo inconvenient before the service is fully utilized. (4 reviews) - Users find the **lack of intuitiveness** in Crexendo's design hampers efficiency and complicates navigation and setup. (4 reviews) - Poor Customer Support (4 reviews) - Contact Management (3 reviews) - High Cost (3 reviews) ## Crexendo Reviews ### 1. Seamless from beginning to implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Crexendo?** The people and the system. Kyle was amazing and his support team. Sara and Cody made it very easy and truly partnered with us to make the change happen. **What do you dislike about Crexendo?** Nothing yet. It has been a pleasant experience and support has been great helping navigate the growing pains. **What problems is Crexendo solving and how is that benefiting you?** It has helped increase efficiency and allows us greater oversight into metrics and workflows. ### 2. Gilda's Club Kansas City & Crexendo **Rating:** 5.0/5.0 stars **Reviewed by:** Humberto G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Crexendo?** The installation support, and the guidance were very much appreciated. **What do you dislike about Crexendo?** Currently, I do not have any negatives to report. **What problems is Crexendo solving and how is that benefiting you?** We were unhappy with our previous phone provider, and Crexendo assisted us in leaving that platform. ### 3. The Crexendo team made the transition from our on-premise solution to the cloud very smooth. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Crexendo?** The flexibility of the mobile and desktop (web) application. **What do you dislike about Crexendo?** Since the implementation of Crexendo, we have not experienced any issues that I would consider a problem. **What problems is Crexendo solving and how is that benefiting you?** With the mobile application, no calls go unanswered by field personnel. Also, we were able to setup, and modify, our ring group to fit our organizational needs. ### 4. Great product, great price, and most importantly, great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Crexendo?** Our public school is having a wonderful experience with transitioning our phone system to Crexendo. Their customer service is top-notch. They are thorough and attention to detail is spot-on. As we are tranisioning to our new system, they are patiently moving at our pace. No glitches so far. Shout out to Carol K and Mike G for making this process a smooth one! **What do you dislike about Crexendo?** We installed 65 new phones in our business. After three days, I have not heard a negative comment yet. **What problems is Crexendo solving and how is that benefiting you?** The only problem we encountered was a signal issue. Our internal technician was able to clear up the issue quickly. ### 5. Easy renewal process and good customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Jake M. | Senior Manager, Operations and Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Crexendo?** Customer service is very quick. The renewal process was very easy. **What do you dislike about Crexendo?** I have heard that for some users the sound quaity on the app is not ideal. **What problems is Crexendo solving and how is that benefiting you?** Phone access which is still needed for our organization. ### 6. Smooth Transition, Quality Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Crexendo?** Easy to use system and transition, great staff support when needed **What do you dislike about Crexendo?** The interface could have more asthetically pleasing. **What problems is Crexendo solving and how is that benefiting you?** We switch from RingCentral where we were experiencing poor call quality and support. ### 7. My experience was very good process was seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Crexendo?** The whole process is amazing from the inital call until everything is up and running. The customer service is excellent **What do you dislike about Crexendo?** There is nothing I dislike about Crexendo **What problems is Crexendo solving and how is that benefiting you?** It solved the issues that we had with having to stop dealing with customers to answer basic questions ### 8. Easy transition to a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Crexendo?** Kiloh was very helpful on the sales end, and Jeannie was fantastic at helping me get it all set up and listening to all my questions! **What do you dislike about Crexendo?** The portage form was a bit confusing, but they walked me through it. **What problems is Crexendo solving and how is that benefiting you?** Crexendo is going to be able to allow us to enter a call forwarding number in order for the priests to do "on-call" rotations. The ability to read the voicemail message is also very helpful ### 9. Helpful Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Crexendo?** I've called and chatted with customer service two times. Both times they were able to quickly resolve my issue. **What do you dislike about Crexendo?** Call forwarding to my cell phone is confusing. **What problems is Crexendo solving and how is that benefiting you?** It's an alternative to using my personal cell phone. ### 10. Crexendo New Phone Transfer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2023 **What do you like best about Crexendo?** Everything. I Love that i can make and take phone calls off of an app from my cell phone **What do you dislike about Crexendo?** Make sure customers understand that they need to enroll in text feature and they have to meet certian requirements with the government to have this **What problems is Crexendo solving and how is that benefiting you?** Being able to travel and never miss a phone call for business purposes. Everything comes directly to my mobile phone ### 11. Love the sophisticated and modern looking phones **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2023 **What do you like best about Crexendo?** Crexendo thought about the simple details and created a user interface that was so easy for my staff to maneuver. **What do you dislike about Crexendo?** I can't think of a downside of using Crexendo. **What problems is Crexendo solving and how is that benefiting you?** With Crexendo, we can communicate with each other quickly. I also like that Crexendo allows internal staff to leave voicemails using extension numbers, in case of a missed call. Prior to having Crexendo we were not able to do that. Crexendo also has a unique feature where you can send messages internally. I find that very helpful; it helps me multi-task at times. ### 12. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** William K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Crexendo?** If I ever have an issue I have been able to get a hold of customer service and we work together through it until it is resolved. **What do you dislike about Crexendo?** We had a few features that were missing with the Non-VIP package but we are currently upgrading to the VIP and I think that will resolve everything. **What problems is Crexendo solving and how is that benefiting you?** Upgrading to VIP to add the increased benefits like call hold to wait until the next representative is ready or callback feature. ### 13. Easy to implement, easy to administer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Crexendo?** Crexendo's implementation team was great to work with. Once it was set up, I didn't have to think about it. The service just works and the team is happy with the phones and the service. **What do you dislike about Crexendo?** The web visual interface to admin is a bit dated, but any time I've needed to adjust settings there, it's been easy and straightforward to get it done. **What problems is Crexendo solving and how is that benefiting you?** Phone system in the office ### 14. Great New Platform with Reliable Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Crexendo?** Ease of use, east of implemenation, customer support especically Kiloh Smith, who has answer all questions with great deal. **What do you dislike about Crexendo?** noting at this point - everything is working great for us **What problems is Crexendo solving and how is that benefiting you?** Communication management with detailed cloud performance ### 15. Reliable, Quality Service, VOIP Solution that works well and evolves with your business **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Crexendo?** Very happy with the call quality, features and support. We have been using Crexendo for the last 6 years and have enjoyed the mobile app features and portal management capabilities you expect from a VOIP system. Crexendo makes it easy; Kiloh Smith got us upgraded along the way and saved us money on renewals. Your VOIP phone system should be able to do many things for you and your staff. Crexendo delivers. HD call quality and software integrations are a huge plus. **What do you dislike about Crexendo?** I haven't come across a downside specific to Crexendo thus far. **What problems is Crexendo solving and how is that benefiting you?** Connecting the staff in or out of the Office. Connecting the staff to clients in or out of the office. ### 16. Great quality, support and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Crexendo?** Access and quality of calls. System is easy to use. Notifications in email for missed calls and messages. Customer service is responsive. **What do you dislike about Crexendo?** There is nothing to diislike so far at this time. **What problems is Crexendo solving and how is that benefiting you?** We work alot remotely. Having the web portal to receive calls, voice mails, the ability to forward is a great help. ### 17. Exceptional and proactive service and support from Tammy Ivie and Colby Perdue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2023 **What do you like best about Crexendo?** When it comes to describing the service and support provided by Tammy and Colby, the following adjectives come to mind: Exceptional: Consistently delivered service and support that exceeded expectations, demonstrating outstanding dedication to their clients. Responsive: They were prompt and quick to address any inquiries or concerns, ensuring that our needs were met promptly. Knowledgeable: They exhibited a deep understanding of their field, providing expert guidance, advice, and best practices. Attentive: They paid close attention to the specific needs and preferences to ensure our complete satisfaction. Patient: Both were understanding and patient, taking the time to listen and address any questions or concerns during the sales, implementation and support process. Professional: They conducted themselves professionally, maintaining a high standard of conduct and delivering service and support with a polished approach. Dedicated: They demonstrated an unwavering commitment to us, putting in the extra effort to ensure our satisfaction and success. Reliable: They were/are dependable and fostered trust and confidence in their abilities. Proactive: They took the initiative and proactively reached out to 1) ensure the system was set up correctly and 2) inquire if we had any questions. Friendly: Tammy and Colby fostered a professional, understanding, and courteous. They created a positive and welcoming experience for us throughout the sales, setup, and support process. **What do you dislike about Crexendo?** not applicable. I/we had an exceptional experience. **What problems is Crexendo solving and how is that benefiting you?** Upgraded, cost-effective telephony solution. ### 18. Lorena England and Crexendo are the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Crexendo?** I am a small business owner and I was previously using my personal cell phone for my business but then I had no separation between work life and home life and then Lorena introduced me to Crexendo! Now I have my busibess line separate from my personal line without the hassle of having to carry 2 phones. I had no idea this was an option until Lorena informed me and it has made my life so much easier. Lorena is easy to work with and so knowledgeable. She is like the face of Crexendo and I highly recommend working with her. **What do you dislike about Crexendo?** Nothing. My entire experience with Crexendo has been perfect. **What problems is Crexendo solving and how is that benefiting you?** Crexendo is allowing me to have 2 phone lines without having to have 2 separate phones. I am way more on top of all of my calls by only having to check one phone that I can access anywhere at any time. ### 19. Support + equipment you can rely on **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Crexendo?** We have gone through 4 iterations of setup, support and elvautaion of new systems with this team. They have provided top tier soultions each time and their support has been premier. I have been here for 3 of those changes and I can safely say, most of the heavy lifting was done by their team all I had to do was show up, smile and take the credit on my side. These are professionals who know thier job and equipment. **What do you dislike about Crexendo?** I have nothing to say here. They have been exemplary in their execution of service and duties. **What problems is Crexendo solving and how is that benefiting you?** The ability to work from anywhere. This is with phones and an ACD system. Because of the quality of equipment and systems we, in the space of 2 days, went from on premise to work from home with nary a blip. ### 20. Received very friendly service from Crexendo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Crexendo?** I like the friendly implementation team that comes with using Crexendo. I know I can get the answers I need in a timely fashion. **What do you dislike about Crexendo?** The downside (which I'm sure comes with any kind of utility business) is the amount of information needing to be filled out by the customer....sometimes it seems confusing. **What problems is Crexendo solving and how is that benefiting you?** We have much better service with Crexendo than we did with our other provider. That is a big deal because our old phone system would go in and out of service....making it hard for our business to function. ### 21. Super easy, great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Crexendo?** User friendly and easy to access customer service. **What do you dislike about Crexendo?** Nothing that comes to mind...pretty great service **What problems is Crexendo solving and how is that benefiting you?** Crexendo helps us simplify our phone services and allows us to not be tied down to a landline phone at the office ### 22. Easy to switch from anolog phone system to VOIP. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Crexendo?** Setup and intergration was easy, really like all the features that come with their system. Simple to use. **What do you dislike about Crexendo?** We have not had any downsides with Crexendo. **What problems is Crexendo solving and how is that benefiting you?** We used to have an anolog phone system with no features. Now we have Crexendo and communications with our clients is better than ever. ### 23. Best phone service around **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Crexendo?** The ability to answer business phone calls from anywhere. The customer service. The ease of install. **What do you dislike about Crexendo?** Nothing. I am very impressed with the services. **What problems is Crexendo solving and how is that benefiting you?** Solves a ton of issues we had with a previous carrier. We are able to answer multiple calls, have call waiting, forward calls, etc. ### 24. Smooth and hassle-free **Rating:** 5.0/5.0 stars **Reviewed by:** REGINA C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2023 **What do you like best about Crexendo?** The sales agent Kiloh Smith was very helpful and followed up and responded to my questions very quickly. Also the installation agent, Tammy Ivie, was also very helpful and prompt in adjusting their schedule to meet my organization's time-sensitive deadline. **What do you dislike about Crexendo?** Only the fact that an additional additional $6 of charges-.i.e. 29% additional charges for taxes or misc charges. **What problems is Crexendo solving and how is that benefiting you?** Being able to have a phone number on our organiztion's website and place calls using our existing phone. ### 25. Amazing communication and People! **Rating:** 5.0/5.0 stars **Reviewed by:** corissa D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Crexendo?** Hard to pick one thing! I love the new phone system, its such an upgrade from what we had, I loved working with Colby Perdue, he is very personal but still professional! He truly cares about the people he works with and it seems like he loves his job. He checks in regularly to make sure I dont have any unanswered questions, never have i had such a great experience working with people in the tech world that i dont know much about! THANK YOU to you and your team! Everyone has truly been FANTASTIC! **What do you dislike about Crexendo?** so far, i dont know of any...im still a new user **What problems is Crexendo solving and how is that benefiting you?** Our customers can now contact the person they are trying to reach directly, instead of all hands on deck answering phones, its made my job so much easier and better not having to answer the phones for the sales staff! (Im the bookkeeper, so i dont need to be involved in their day to day, as well as taking their messages and running down the stairs to give them their messages, or to tell them they have a call!) ### 26. Great customer care, easy-to-use phones, easy setup. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Crexendo?** Jim Hall is great. Personable, informative, and easy to get ahold of in the event that I may have questions (I definitely have). **What do you dislike about Crexendo?** Nothing yet! We are having network connectivity issues for the WiFi into our office, but that can be easily corrected with a cable. **What problems is Crexendo solving and how is that benefiting you?** Cheaper bill, updated phones. ### 27. Crexendo is an amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Christine S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Crexendo?** Crexendo made my job so much easier. Not only did they save our organization money each month, but because I work from home, I now have a wonderful business phone system that allows me to transfer calls to co-workers and differentiate between personal and work calls. **What do you dislike about Crexendo?** I don't dislike anything about Crexendo. **What problems is Crexendo solving and how is that benefiting you?** Because I work from home, our office number was forwarded to my cell phone. We were using a different provider for that service, which was costing us much more than Crexendo. I wasn't able to tell the difference between a personal call and a business call. When returning client calls, they would then have my personal cell number. By using Crexendo, I no longer worry about clients having my personal number as their caller ID now shows our office name and number. ### 28. Solid From The Start!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Crexendo?** I love how customer centric they are and how easy their product is to use. They take the IT work out and just allow you to do what you need to do. **What do you dislike about Crexendo?** Nothing, I think they are great. We have used them for over a decade! **What problems is Crexendo solving and how is that benefiting you?** When we first started with them, we tried to ditch the analog lines and go VoIP. They did that and reduced our bill by over 40%. Their easy deployment and administration software makes very complex things simple, and Kiloh, our agent, is one of the most significant account representatives I've EVER worked with at ANY company! ### 29. Solid VoIP platform, expert staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Crexendo?** I chose Crexendo over other vendors because for me, they are locally owned, and the sales and support was very personal. They created a product that fit my unique situation. Aside from the amazing support, their pricing was highly competitive. **What do you dislike about Crexendo?** Honestly, I thought about this question and haven't found anything I disliked about my experience with Crexendo **What problems is Crexendo solving and how is that benefiting you?** We were on a dated platform with many extra DIDs. Crensonput together a package that fit my budget and allowed me to bring over the numbers I needed. ### 30. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Krystal R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Crexendo?** Crexendo provides excellent professional expertise, customer service and products that fit all our business needs. **What do you dislike about Crexendo?** There is nothing I dislike about Crexendo. **What problems is Crexendo solving and how is that benefiting you?** Business continuity ### 31. great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Crexendo?** almost zero down time. they keep our phones up and running 99% of the time. clear connection. **What do you dislike about Crexendo?** email support can take up to 24 hours. helpline is faster but on the phone for a long time resolving concerns. **What problems is Crexendo solving and how is that benefiting you?** changing our phone tree and offering call-in queue is going to be a great benefit. grateful for VIP upgrade at no additional cost ### 32. My new Crexendo account **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Crexendo?** Using Crexendo allows me to publish a number in my primary area code to use for business while at the same time keeping my long-time cell number **What do you dislike about Crexendo?** So far, I have seen no downside. Setting up was simple and getting my plan was even easier! **What problems is Crexendo solving and how is that benefiting you?** Kepping my presence in the market as a local merchant. ### 33. Easy implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Crexendo?** Crexendo was extremely easy to work with. Their system is easy to use, and the implementation was pretty seamless. **What do you dislike about Crexendo?** At this point there isn't anything I dislike about Crexendo. Each member of the team we have worked with has been great. **What problems is Crexendo solving and how is that benefiting you?** Our contract with our prior phones was up and we were looking to decrease costs and have a user-friendly system. We have a small staff so something that allows us to make changes quickly was necessary. ### 34. This was a smooth transition. Carol and Cody did a great job! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Crexendo?** The phones are user friendly easy to use. **What do you dislike about Crexendo?** Any transition from one service provider to another has a learning curve. This is not a Crexendo dislike **What problems is Crexendo solving and how is that benefiting you?** Dropped calls and poor connection ### 35. Smooth transition and a streamlined web interface that could not have been easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Crexendo?** Customer service has always been superb when I had to call. The website is straightforward to use and makes sense. Other providers we used had settings throughout their website, making it a search party when changing settings. **What do you dislike about Crexendo?** I really can not think of any downside to using this product. Coming from GoTo Connects phone system, Crexendo is way more robust, much easier to use and even less expensive. **What problems is Crexendo solving and how is that benefiting you?** Even though they are miles apart, Crexendo connects our two schools as if we were in the same building. Crexendo also was able to give us a device to provide dial tone to our outdated faxes, making it easier for personnel not to have to learn about e-faxing. ### 36. Pleased with the Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Crexendo?** We are very pleased with the new HD phones and service! Kiloh and all the service techs have been very helpful. We would definitely recommend Crexendo! **What do you dislike about Crexendo?** We don't have any complaints. Phone service has been exceptional. **What problems is Crexendo solving and how is that benefiting you?** Communication with our church members; access even out of office. ### 37. Amazing!!! We love our system!! **Rating:** 5.0/5.0 stars **Reviewed by:** Debra W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Crexendo?** I love the way Kiloh Smith has been following up with us. He has made sure that we are comfortable transitioning to the Crexendo experience. We just love that he is enthusiastic about helping us!! **What do you dislike about Crexendo?** Everything looks good so far, no complaints!! **What problems is Crexendo solving and how is that benefiting you?** N/A ### 38. Fast friendly service and set up **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Crexendo?** Crexendo's support center is very efficient and helpful. The setup of our phones went smoothly and was very quick. Customer service is super. **What do you dislike about Crexendo?** I have no complaints about Crexendo except maybe getting a short sheet to give employees about setting up the app and using the voicemail. **What problems is Crexendo solving and how is that benefiting you?** We were having to use our personal cell phone number for working remotely and now with the Crexendo app our work phone rings right to our cell phone and we can also call out on the app with our work number. ### 39. Fantasitc! Cut our most recent phone bill in half! **Rating:** 5.0/5.0 stars **Reviewed by:** Grayson B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Crexendo?** They were extremely responsive, knowledgeable, and helpful! **What do you dislike about Crexendo?** Compared to who it was that we were using, I can't think of anything that they don't do better than their competition! I cannot recommend them enough! **What problems is Crexendo solving and how is that benefiting you?** They helped us solve the awful situation that we were in with our most recent service provider. They don't have hidden fees and don't rob you along the highway side in an attempt to make a quick buck. They are extremely professional and helpful whereas the folks before them, certainly, were not. ### 40. Carol Kloss Provides outstanding customer service!! **Rating:** 5.0/5.0 stars **Reviewed by:** JR W. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Crexendo?** I like the fact that I have a local salesperson Carol Kloss. She is always there for her clients, and you can tell she loves what she does. The phone service is fantastic as well. **What do you dislike about Crexendo?** I don't see any downside to the Crexendo service. Customer service is fantastic if you need help with an issue. **What problems is Crexendo solving and how is that benefiting you?** They provide a texting service which we use all the time, a fax line, we record all our calls, and it is straightforward to go back and listen to calls for training purposes. ### 41. Great phone system, great support and follow-up **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Founder & Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Crexendo?** I've been with Crexendo for about 10 years and have been quite happy with the service. I recently changed to Crexendo's VIP service with the help of Crexendo's sales rep, Kiloh Smith. Kiloh convinced me of the benefits of making the change ( increased reliability and hardware update ), and I'm glad I made the change. Kiloh and tech rep Zachary Bouchereau extended themselves to ensure the installation went smoothly. The follow-up was quite good as well. **What do you dislike about Crexendo?** No downside to Crexendo. I've been a customer for many years and knew what to expect. **What problems is Crexendo solving and how is that benefiting you?** I'm in Phoenix and have a small office on the East Coast. I provide that office with the same Crexendo service and hardware as in Phoenix office. I like the consistency of the connection and the ease of staying in touch. ### 42. Great product, great service **Rating:** 5.0/5.0 stars **Reviewed by:** Eleanor R. | Admissions & Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Crexendo?** Because it's cloud-based, it's easy to administer and troubleshoot. I can't say enough about the terrific customer support reps. The training provided and the responsiveness of the training department make it easy to onboard new employees, saving us a lot of time. **What do you dislike about Crexendo?** I would like to have the ability to build my own reports to examine questions such as "Who is running out of voicemail storage?" I would like to see more robust functionality in the mobile app for enabling agents in call queues to manage text messaging with customers. **What problems is Crexendo solving and how is that benefiting you?** Crexendo has been a game-changer for us. Although we are very much a place-based operation (being a K-12 school), we do have some remote employees and some employees who work offsite periodically, so having a phone system that enables us to give phone numbers and/or extensions to these folks without the need for a physical desk phone has been a dream! ### 43. Two separate businesses, always amazing customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Crexendo?** As a small business owner for two separate businesses, I would never switch to another company. Kiloh was informative and helpful when reaching out to help us upgrade our outdated service plan to VIP (which, surprisingly, lowered our bill a bit). He was personable, friendly, and "to the point." He gave us facts and professional advice on what our company needed and thoroughly walked me through the process. **What do you dislike about Crexendo?** Nothing! Kiloh was very helpful in helping me understand the differences between plans and helped me find the best plan for both businesses. **What problems is Crexendo solving and how is that benefiting you?** The new VIP plan will hopefully help our call quality when speaking with customers. ### 44. The whole onboarding team was so patient and wonderful. The whole process went very sooth. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Crexendo?** I love that we can use our phones anywhere! Each user is in charge of setting the parameters on their phone. I don't have to forward their phones or program it for vacations. My life is easier. **What do you dislike about Crexendo?** So far I like everything. I don't know enough about the system yet to have any complaints. **What problems is Crexendo solving and how is that benefiting you?** With this system, more people can work remotely. ### 45. Great value, excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Crexendo?** The Crexendo platform is incredibly easy to use and, from a management standpoint, very helpful in measuring productivity and overall performance. **What do you dislike about Crexendo?** The initial shock of the back end of the platform is intense but with proper training and patience, it is stellar. **What problems is Crexendo solving and how is that benefiting you?** an outdated, cumbersome system. ### 46. Great Customer Service Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Crexendo?** Very helpful customer service by Carrie Snell. She made the process of adding to our phone system very simple and we really appreciated all of her timely responses and assistance. **What do you dislike about Crexendo?** The system can be a little bit complicated to learn at first, but they do offer training to assist in becoming familiar with everything AND if you get stuck, the tech department is able to walk you through the changes you need to make. **What problems is Crexendo solving and how is that benefiting you?** It provides us with a complete phone system for our offices. We are still in the training and learning stages of gaining knowledge on what options apply the best to us. ### 47. Amazing Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** mary g. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Crexendo?** I love the fact they are based in the United States. Everyone is knowledgeable, friendly, helpful and has overwhelming support system for whatever questions you might have. Kiloh Smith has been instrumental with making the process smooth as possible. **What do you dislike about Crexendo?** The handheld phones aren't cordless but its not a big deal considering it has Bluetooth capabilities **What problems is Crexendo solving and how is that benefiting you?** How to implement it into RedTail ### 48. Great Experience!! The entire team I worked with were very patient and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Crexendo?** Most helpful for our agency was the ability to transfer calls to remote sites instead of having to give out cell phone numbers. **What do you dislike about Crexendo?** I have not encountered any downside to Crexendo. This system is helping us bring our communications into the 21st Century!!! **What problems is Crexendo solving and how is that benefiting you?** Crexendo is solving alot of issues for our agency. Transfer of calls to remote sites, the mobile app is protecting our employees privacy and most calls are not going unanswered or unresponded to. ### 49. My interaction with Jim Hall proved he is very informative and knowledgeable with Crexendo software. **Rating:** 5.0/5.0 stars **Reviewed by:** VERONICA B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Crexendo?** It is our first time utilizing a Crexendo product. It already seems as though it may be more convenient and useful than our old system and can do much more than we have attempted. **What do you dislike about Crexendo?** So far all is well and we don't dislike anything. **What problems is Crexendo solving and how is that benefiting you?** Better Business Communication and keeping us from missing any important business calls. ### 50. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Crexendo?** When ever having issues with the phone system support is great and helps with all issues. **What do you dislike about Crexendo?** Having two different versions that I have to work in as a admin. **What problems is Crexendo solving and how is that benefiting you?** With the VIP version it is making things more robust to understand and see with the VOIP system. ## Crexendo Discussions - [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) - 2 comments - [View Crexendo pricing details and edition comparison](https://www.g2.com/products/crexendo/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A29%3A15+-0500&secure%5Bsession_id%5D=d2093356-1327-41dc-8ee4-1e5c96b6b78c&secure%5Btoken%5D=a1a0e75b9ddf7fe1baab48860c9b589183a9aed0df2843e33dac56feb575534a&format=llm_user) ## Crexendo Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Crexendo Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Multi-Channel Coverage - Open Listening **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Contact Center** - Cross-system Integration - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Access** - Software Pairing - Browser Extension **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Crexendo Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews)