We had a terrific Customer Representative, Brenda. She made the transition very easy. Phones were here and set up for the port over day. Everything went smoothly. We were able to have a learning session for all employees and another one for administration. This has never been provided for the last 2 phone company changes. Karen has been there for support when needed, since the change occurred. Our new phone system allows us to see who is using the phone from the screen before passing a call through. Review collected by and hosted on G2.com.

We don't have any complaints at this time. Review collected by and hosted on G2.com.

We were tasked with making a transition in less than a week, normal turnaround time is 30 days. But the Crexendo team made it happen! The information was clear, the team was cooperative and available whenever I had a question. Devices were delivered timely and easy to install. The portal is AWESOME! Jon Butts and Mike Gierut were so great that once the switch happened, (I was out of the office) staff didn't realize a switch had occurred. That's how smooth it was. It was simple to train my staff and set up my field staff with their lines as well. I would recommend Crexendo, if you are in search of a new phone system. Review collected by and hosted on G2.com.

The only thing I don't like about Crexendo - is that we didn't discover them sooner :) Review collected by and hosted on G2.com.

I appreciate that Crexendo allows us to effectively manage and route our company phone numbers to different places worldwide, which is crucial for our operations. The shared phone tree feature enables seamless call answering across our team, enhancing our communication. Additionally, I value the excellent support from our consultant, Kiloh, who has been incredibly helpful and managed to secure a good price for us. This assistance has not only optimized our setup but also contributed to reducing our operational costs. Using Crexendo over the past five years has been a reliable experience, and it supports our integration needs, like functioning smoothly with Bullhorn, our ATS system. Although the system was already set up when I took over, it hasn't presented any significant challenges, making my daily operations more efficient. Review collected by and hosted on G2.com.

I wish the Crexendo app can be updated to be more user-friendly. The current design or interface seems to lack intuitive navigation, which can decrease efficiency. Additionally, a more streamlined process for reviewing all my voicemails would be beneficial. The ability to convert voicemails to text would make it much easier for quick reference and management. I also encounter occasional issues when trying to forward phone calls to different users, suggesting that the call forwarding feature might need improvements in reliability. Review collected by and hosted on G2.com.

What I like best about Crexendo is the excellent customer service provided by my account representative, Kiloh Smith. Kiloh keeps me well-informed, responds promptly to all inquiries, and demonstrates outstanding knowledge of both the products and the telecommunications industry. His professionalism and consistency make managing my account a smooth and positive experience. I truly appreciate the personal attention and expertise he brings to every interaction. Review collected by and hosted on G2.com.

The only area I would like to see improved is the hold time when calling in for support. While the service is great once connected, shorter wait times would make the overall experience even better. Review collected by and hosted on G2.com.

Crexendo has continued to work well for us, keeping our calls organized and smooth, and Kiloh has always been quick to help whenever we need something adjusted Review collected by and hosted on G2.com.

things have been running smoother, and some of the small issues I mentioned earlier have improved. The system has been more stable, and support from Kiloh has continued to be quick and helpful whenever we needed anything Review collected by and hosted on G2.com.

I really like that I can route calls to my cell phone, which lets me make and receive calls even when I’m not in the office. Onboarding was easy and the staff were very supportive. The services provide all the functions I need at a great price. Review collected by and hosted on G2.com.

I have not had any negative experiences with it. Review collected by and hosted on G2.com.

Number of Features and customer support. Review collected by and hosted on G2.com.

Implementation wasn't easy. I had to bring in IT. I was hoping I could do it myself. Review collected by and hosted on G2.com.

What I appreciate the most about Crexendo is their outstanding support. Unlike most vendors I have worked with, I consistently receive same-day responses, sometimes even within the hour. Whenever I reach out, the entire team is ready to provide assistance and guidance.

This level of support is crucial for me because of the demands of my job. Occasionally, emergencies arise where I need to set up a specific service under a tight deadline. Based on my experience with Crexendo, I feel confident that I can depend on them in these time-sensitive situations.

Beyond their support, the service itself is excellent from an administrative standpoint. I value the wide range of options and features available for managing phone numbers, assignments, voicemails, and more. Review collected by and hosted on G2.com.

At this time, I haven't had any negative experiences with Crexendo. As I mentioned before, there are many options and features available for managing phone lines.

Occasionally, it can be a bit confusing or even overwhelming to figure out what each feature does when setting up a specific configuration. However, that might just be my personal experience and it all comes down to getting familiar with the system like all things, and it's not as much of an issue as it may sound. Thanks to the excellent support, it's easy to get clarification on how to achieve a particular setup, whether by reaching out directly or by consulting the supporting documentation. Review collected by and hosted on G2.com.

What I liked most was how friendly the account reps were and how easy the onboarding process was. Pricing felt very comparable, if not better. I also appreciated how simple it is to use the app and the web login. Review collected by and hosted on G2.com.

absolutely nothing. everything was great from start to the word Hello Review collected by and hosted on G2.com.

The product is top notch, but the support is extraordinary. Any issues, questions, etc and you get to speak to an actual human, who is knowledgeable, helpful, and resolves any issue right away. Pricing is competitive, and performance and integration excellent. Review collected by and hosted on G2.com.

I really don't have any issues or dislikes Review collected by and hosted on G2.com.