--- title: Crexendo Reviews meta_title: 'Crexendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 361 reviews by the users' company size, role or industry to find out how Crexendo works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 361 scale: '5' date_modified: '2026-10-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

Crexendo Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the exceptional customer support from Crexendo, highlighting their expertise and availability during the process. (83 mentions)
Users highlight the exceptional support and expertise from the Crexendo team, making transitions seamless and stress-free. (75 mentions)
Users praise the exceptional customer service from Crexendo, highlighting responsiveness and support throughout the transition process. (52 mentions)
Users value the ease of use of Crexendo, appreciating the straightforward service transfer and helpful support. (47 mentions)
Users appreciate the easy setup of Crexendo, praising its straightforwardness and helpful customer support throughout the process. (44 mentions)
Users experience call issues during ISP outages, causing interruptions and challenging technical fixes despite team support. (7 mentions)
Users find the implementation process complex, often requiring IT assistance and feeling confused by numerous options. (6 mentions)
Users find that customer service can be a hassle, making it difficult to get timely assistance when needed. (5 mentions)
Users find the difficult navigation of the Crexendo app hampers efficiency and makes configurations overwhelming. (5 mentions)
Users are frustrated by the overwhelming number of spam calls and issues with caller ID impacting client communication. (5 mentions)

5 Pros or Advantages of Crexendo

5 Cons or Disadvantages of Crexendo

Crexendo Reviews (361)

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Crexendo Reviews (361)

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361 reviews
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Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Franchise Owner"
5/5
What do you like best about Crexendo?

I like Crexendo because it provides clean phone systems that give us the ability to communicate effectively with our clients and referral partners. I appreciate mostly the ease of use. I also like the features associated with forwarding calls and managing from our cell phones. The initial setup was very easy thanks to Jim Hall and John McGarry, who were great from beginning to end, ensuring we were comfortable and familiar, and that all our questions were answered. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

I have not found anything that I dislike. Review collected by and hosted on G2.com.

Cali R.
CR
Cali R.
Executive Success Partner
Small-Business (50 or fewer emp.)
"Carly uehlein"
5/5
What do you like best about Crexendo?

Carly has truly gone above and beyond in helping me, and I can’t say enough good things about her. I’m brand new to managing our phone system, and she has been incredibly patient, informative, and knowledgeable with every single question I’ve had.

She’s also been amazing in helping with porting a new line and making sure several users were added correctly and seamlessly. Her support has made this entire process so much easier and less overwhelming. I genuinely appreciate her time, guidance, and willingness to help — she’s been fantastic to work with! Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

The length of the contract and the cost. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great Phone & Text Service, but Service Changes Can Feel Complicated"
3/5
What do you like best about Crexendo?

The phone and text service itself are both very good and fairly easy to use. The process of ordering and working with the sales team, especially Carly, was excellent. The support team is helpful and responsive, but know that you may have to contact them often, especially if you are updating or changing your service. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

It is convoluted and all services are not user friendly. It has taken several months to successfully update our service after we upgraded. One of our phone lines is still not working correctly. Review collected by and hosted on G2.com.

Verified User in Events Services
AE
Verified User in Events Services
Small-Business (50 or fewer emp.)
"Easy to Reach, Highly Responsive Customer Service"
4/5
What do you like best about Crexendo?

Customer Service is easy to get ahold of and very responsive. Kellen is our representative and he has been great to work with. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

Bit confusing to see what the different lines we pay for are being used for, app is also not the most modern and somewhat difficult to navigate. Review collected by and hosted on G2.com.

Keri M.
KM
Keri M.
Office Manager - Accounting
Small-Business (50 or fewer emp.)
"5 Star Review - Seamless Migration Thanks to Carly & Karoline’s Amazing Help"
5/5
What do you like best about Crexendo?

I can’t say enough great things about Carly and Karoline from the Crexendo migration team — they have been phenomenal throughout this entire migration process! From start to finish, their professionalism, patience, and dedication have made what could have been a stressful experience feel smooth and completely manageable. Every single time I’ve reached out — whether by email or with a quick question — they’ve responded immediately with such a helpful, positive attitude. They’ve answered every question I had (and there were quite a few), always taking the time to ensure I fully understood each step. Even more impressive, they resolved every single issue I encountered — quickly, efficiently, and with zero hassle on my end.

It’s rare to find support that is this responsive, knowledgeable, and genuinely kind. Carly and Karoline went above and beyond at every stage, and I’m so grateful for their support. Thank you both for making this transition not only successful but actually enjoyable! Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

I do not have 1 single complaint about Crexendo Review collected by and hosted on G2.com.

GS
Greg S.
President
Small-Business (50 or fewer emp.)
"Easy to use"
5/5
What do you like best about Crexendo?

A telecom vendor referred me to Crexendo. a year ago. We have steadily been adding users, and Kiloh worked with us recently to consolidate the term date for all our numbers into a single date and worked out a great renewal deal for us as well :) Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

Provisioning new numbers is still a manual process, but you can create/edit/delete/assign users to numbers through the portal easily. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Easy to Use with Friendly Staff and Prompt Support"
4.5/5
What do you like best about Crexendo?

Easy to use, with helpful and friendly staff. I also appreciate the prompt responses whenever I need assistance. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

We’ve had a few issues with the phone system, but new technology is coming in that should address and refine the downsides I’ve experienced. Review collected by and hosted on G2.com.

George W.
GW
George W.
Wathen custom woodcrafts
Small-Business (50 or fewer emp.)
"Excellent Service and a Simple, Helpful Process"
5/5
What do you like best about Crexendo?

Excellent service I received this staff was very helpful and Carol Kloss was very helpful it was a very simple process Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

I do not dislike anything everybody was very helpful Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Helpful Sales Team and a VOIP System That Works"
5/5
What do you like best about Crexendo?

The sales team (Kiloh) is very helpful! The VOIP system is helpful for us. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

The app can be hard to navigate. For example, it is hard to find your voicemails and missed calls. Review collected by and hosted on G2.com.

AN
Ambar N.
Executive Administrator
Small-Business (50 or fewer emp.)
"Consistently Pleasant Support and Reliability"
5/5
What do you like best about Crexendo?

Jon Butts in Sales was consistent and patient. He followed up regularly without being overbearing and was so pleasant to speak with each time. The devices they sent over are the devices that we discussed and they arrived earlier than expected. They were extremely simple to set up.

Mike Gierut from implementation was also very personable as well as consistent in ensuring that we had a smooth transition. We hit a bit of a snag with one of the devices and Mike quickly got IT looped in and Cris Montoya came in and fixed the problem before porting was scheduled to happen.

Everyone involved in the process made it so easy for me to not only choose Crexendo but feel confident in having made the right choice. Review collected by and hosted on G2.com.

What do you dislike about Crexendo?

So far, there isn't anything that I'm disliking about Crexendo. Review collected by and hosted on G2.com.