Creative Services Inc Reviews & Product Details

Creative Services, Inc. (CSI) is a full-service employment screening and security consulting firm designed to assist organizations in mitigating risk, safeguarding their workplaces, and making informed hiring decisions. Established in 1976, CSI leverages decades of experience in investigative work to provide tailored screening solutions that cater to the unique needs of each client, regardless of their size or industry. CSI specializes in comprehensive background screening, offering a wide range of services that include criminal background checks, drug and health occupational screenings, social media screening, and advanced biometric identity verification. The firm serves a diverse clientele across both regulated and non-regulated sectors, such as healthcare, government, technology, energy, hospitality, and nonprofits. This extensive service portfolio ensures that employers can find the right solutions to meet their specific hiring and compliance needs, ultimately enhancing workplace safety and integrity. The company’s screening programs are designed to support the entire employee lifecycle, encompassing pre-hire screening, ongoing post-hire checks, reinvestigations, and evaluations of vendors and contractors. CSI’s platform integrates smoothly with applicant tracking systems (ATS) and human resource information systems (HRIS), facilitating streamlined workflows and delivering fast, reliable results. Additionally, CSI provides guidance on regulatory compliance and best practices, equipping clients to navigate the evolving landscape of legal and industry requirements confidently. What distinguishes Creative Services from its competitors is its human-centered approach, which combines cutting-edge technology with expert investigative insight and personalized service. The dedicated client success teams work closely with organizations to ensure prompt turnaround times, maintain clear communication, and develop solutions that align with strategic hiring and risk management objectives. With a legacy of nearly five decades, CSI has established a reputation for quality, trustworthiness, and a steadfast commitment to achieving positive client outcomes. This focus on collaboration and customization allows organizations to enhance their hiring processes while minimizing potential risks associated with employment decisions.

Seller

Creative Services

Discussions

Creative Services Inc Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Stacey Killingsworth

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

View More Pricing Information

Creative Services Inc Integrations

(26)

Verified by Creative Services Inc

Show More Integrations

G2 reviews are authentic and verified.

Here's how.

Lisa V.

Enterprise (> 1000 emp.)

4/1/2026

"Exceptional Service and Responsiveness"

5/5

What do you like best about Creative Services Inc?

I really appreciate how Creative Services Inc handles all our background checking and preemployment processes, including license checks, which helps us ensure that the employees we hire are qualified, thus keeping our community safe. I find their responsiveness particularly valuable, along with the high quality of service they provide. What's really appreciated is their professionalism and strong customer service orientation, which, along with the quality of work they produce for us, encourages me to continue our partnership. Review collected by and hosted on G2.com.

What do you dislike about Creative Services Inc?

Can not think of anything Review collected by and hosted on G2.com.

Response from Mike Lage of Creative Services Inc

edit

We are thrilled to hear that you find our services exceptional and our responsiveness valuable. Thank you for recognizing our commitment to providing high-quality work and strong customer service. We appreciate your partnership and look forward to continuing to support your background checking and pre-employment processes.

Scott L.

Director of Human Resources

Mid-Market (51-1000 emp.)

4/30/2026

"Excellent Accuracy and Fast Turnaround for Background Checks"

5/5

What do you like best about Creative Services Inc?

The accuracy and turnaround time for work requests are excellent. Review collected by and hosted on G2.com.

What do you dislike about Creative Services Inc?

I have yet to come across a downside to using Creative Services for our background check needs. Review collected by and hosted on G2.com.

Response from Stacey Killingsworth of Creative Services Inc

edit

Thank you for your kind words! We strive to provide excellent accuracy and fast turnaround for all our clients.

Amanda C.

Talent Team Assistant

Mid-Market (51-1000 emp.)

4/29/2026

"Handles Background Services Seamlessly from Start to Finish"

4/5

What do you like best about Creative Services Inc?

Their ability to handle a variety of background services from start to finish Review collected by and hosted on G2.com.

What do you dislike about Creative Services Inc?

Sometimes I wish there was more flexible customization options Review collected by and hosted on G2.com.

Response from Stacey Killingsworth of Creative Services Inc

edit

Thank you for taking the time to complete a review! We are happy to hear our comprehensive selection of background screening options is benefiting you, especially as you operate in multiple states. Also, we appreciate the feedback on more flexible customization and will be in touch to understand more.

Verified User in Higher Education

Enterprise (> 1000 emp.)

7/31/2026

"Extremely Responsive, Reliable Service with Outstanding Support"

5/5

What do you like best about Creative Services Inc?

Extremely responsive, outstanding customer service and very reliable. Quick turnaround time for any inquiry. Always professional and always willing to go the extra mile. Review collected by and hosted on G2.com.

What do you dislike about Creative Services Inc?

Pretty expensive but you also get what you pay for. Review collected by and hosted on G2.com.

Response from Stacey Killingsworth of Creative Services Inc

edit

We are thrilled to hear that you find our services extremely responsive, reliable, and with outstanding support. We always strive to provide quick turnaround times and professional service. Thank you for your feedback!

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

4/29/2026

"CSI Support Is Fast, Knowledgeable, and Incredibly Helpful"

5/5

What do you like best about Creative Services Inc?

CSI Customer support has been hugely helpful. Quick responses, knowledgeable about the laws and overall helpful demeanor. Review collected by and hosted on G2.com.

What do you dislike about Creative Services Inc?

Length of time confirming India education for employees in the last few years. This has actually gotten better in the last few years since Covid. Review collected by and hosted on G2.com.

Response from Stacey Killingsworth of Creative Services Inc

edit

We appreciate your feedback and are constantly working to improve our processes. We're glad to hear that our services have been beneficial to your onboarding and background check processes.

Sharon M.

Mid-Market (51-1000 emp.)

4/3/2026

"Outstanding Customer Service and Effortless Ease of Use"

5/5

What do you like best about Creative Services Inc?

Customer service. Ease of use. Implemented with our recruiting system makes for a seamless process for onboarding. Review collected by and hosted on G2.com.

What do you dislike about Creative Services Inc?

There isn't anything not to like. Implementation was excellent. Customer Service is excellent. Ease of use is excellent. Review collected by and hosted on G2.com.

Response from Mike Lage of Creative Services Inc

edit

Thank you for your kind words! We are delighted that you found our implementation, customer service, and ease of use to be excellent. We appreciate your recommendation and are grateful for the opportunity to work with you.

Verified User in Restaurants

Enterprise (> 1000 emp.)

1/28/2026

"Candidate Care Team Goes Above and Beyond"

5/5

What do you like best about Creative Services Inc?

The Candidate Care Team goes above and beyond! They were very patient with me throughout the process and answered my questions within a few hours of reaching out. It is great to speak to a live person to assist you while you are going through the screening platform. Review collected by and hosted on G2.com.

What do you dislike about Creative Services Inc?

I did not have any issues with the services I received. Review collected by and hosted on G2.com.

Recommendations to others considering Creative Services Inc:

I would highly recommend Creative Services, Inc. for background screening. I have applied to many jobs and used different platforms, this was the easiest to navigate and when I had questions, the team answered them quickly. Everyone was very friendly and patient. Review collected by and hosted on G2.com.

What problems is Creative Services Inc solving and how is that benefiting you?

Creative Services, Inc. assisted me with my background check as part of a pre-employment screening process I am going through as a candidate. Review collected by and hosted on G2.com.

Response from Stacey Killingsworth of Creative Services Inc

edit

We are thrilled to hear about your positive experience with our Candidate Care Team! Providing excellent customer service is a top priority for us.

Verified User in Higher Education

Enterprise (> 1000 emp.)

4/9/2026

"Consistently Supportive, Always Available and Helpful"

5/5

What do you like best about Creative Services Inc?

They're supportive, not just here and there, but consistently - they're always available and helpful in creative and useful ways. Review collected by and hosted on G2.com.

What do you dislike about Creative Services Inc?

It's hard to overcome their response to their data security issues. Review collected by and hosted on G2.com.

Recommendations to others considering Creative Services Inc:

Consider your needs, not in terms of - run this or that report - but in terms of support and creative solutions. If results matter more than sensitivity to past issues (outside of their control), pick them. Review collected by and hosted on G2.com.

What problems is Creative Services Inc solving and how is that benefiting you?

CSI is running our background check reports and they're an excellent partner in this effort. Review collected by and hosted on G2.com.

Response from Stacey Killingsworth of Creative Services Inc

edit

Thank you for your positive feedback on our consistent support and availability. We acknowledge the importance of data security and appreciate your recommendation to others considering our services.

Verified User in Higher Education

Enterprise (> 1000 emp.)

11/21/2025

"Exceptional Support with a Dedicated Point of Contact"

5/5

What do you like best about Creative Services Inc?

I appreciate that we have had a single, consistent point of contact—our Director of Client Success—for several years, and that they have developed a strong understanding of our business needs. Beyond that, they always seem to have a solution for whatever we need—they always have. Review collected by and hosted on G2.com.

What do you dislike about Creative Services Inc?

Nothing. We've received nothing but strong value. Review collected by and hosted on G2.com.

Recommendations to others considering Creative Services Inc:

Be clear about your needs from the start. Take advantage of their expertise. And build a strong relationship with your main point of contact. You'll be really happy that you're working with them! Review collected by and hosted on G2.com.

What problems is Creative Services Inc solving and how is that benefiting you?

They consistently meet our background check needs, helping us maintain a safe environment. As a large and complex organization, we have several unique requirements, and they have successfully supported all of them. Not only from a service perspective, but also in terms of systems, access, updates on best practices and compliance, etc. They are highly flexible, and their customer service has been excellent, from our primary client contact to the broader support team. Review collected by and hosted on G2.com.

Response from Stacey Killingsworth of Creative Services Inc

edit

We are thrilled to hear that you appreciate our dedicated point of contact and the strong understanding of your business needs. Thank you for your positive feedback!

Susan L.

Enterprise (> 1000 emp.)

11/21/2025

"Expert Service and Creative Solutions That Deliver Results"

5/5

What do you like best about Creative Services Inc?

Their responsive service and expertise. They are very knowledgeable and able to offer creative solutions to help me achieve the best results. Review collected by and hosted on G2.com.

What do you dislike about Creative Services Inc?

No downsides at all to using CSI, they are a proven and effective partner to our business. Review collected by and hosted on G2.com.

Recommendations to others considering Creative Services Inc:

They have true expertise in all things background check, so take advantage of that knowledge! Tap into their professionals when designing your processes, and don't be afraid to ask them for help. Review collected by and hosted on G2.com.

What problems is Creative Services Inc solving and how is that benefiting you?

CSI provides robust and timely background check results, allowing my business to effectively serve our clients. Review collected by and hosted on G2.com.

Response from Stacey Killingsworth of Creative Services Inc

edit

Thank you for your kind words! We strive to provide proven and effective solutions to our clients. We're glad to hear that our expertise in background checks has been beneficial to your business.