Creative Services Inc Reviews & Product Details

I really appreciate the 'white glove' service from Creative Services Inc, which is unparalleled. They've truly made our lives super easy by handling the heavy lifting with background checks and engaging with applicants to ensure their paperwork is submitted. Their contribution allows us to just act as a link between organizations. They're always willing to work with us whenever we need a new solution, and their expertise in the background check space is very valuable. They provide valuable information and training on conducting a review of background checks from a legal standpoint. Additionally, they create seamless and painless transitions whenever needed. The fact that they run a Massachusetts iCORI is huge for us since we require it for all our applicants, a task many companies won't handle due to the paperwork burden. Overall, I wouldn't change anything about their services. Review collected by and hosted on G2.com.

There really isn't anything I dislike. Review collected by and hosted on G2.com.

I really appreciate Creative Services Inc because it meets our needs for background checks without discrepancies, which was an issue with the previous vendor. I value the full background checks on any county that's tied to the candidate's SSN—it’s been immensely helpful. The communication between us and Creative Services Inc is impeccable; we never feel ignored. They support a streamlined, end-to-end background screening workflow through their JobVite integration, with features like automated order initiation, applicant self-service, pre-population of candidate data, and real-time updates. The workflow from initiating background checks to completion updates back to JobVite is much easier. They provide strong and consistent client support and communication. Review collected by and hosted on G2.com.

Invoice format and billing detail Review collected by and hosted on G2.com.

What I love most about Creative Services is their customer service. Our emails and calls are answered promptly, and their background screening services are timely, thorough, and detailed. Review collected by and hosted on G2.com.

I honestly cannot think of anything negative, it has been exceptional from Day 1. Review collected by and hosted on G2.com.

What we like best is how easy and reliable Creative Services Inc is to work with. Their fully online process is efficient, the team is responsive, and they consistently deliver high‑quality, on‑brand work. They understand our needs and make the creative process seamless, which we really value. Review collected by and hosted on G2.com.

We don’t have any significant dislikes. At times, and not always within Creative Services Inc’s control, background search results can take longer to come back, which can occasionally impact candidate onboarding timelines. That said, the team is transparent, communicative, and works with us to manage expectations and find solutions, making the overall experience consistently positive. Review collected by and hosted on G2.com.

Our point of contact, Mike Lage, is without hesitation the key reason this program works for us. He is responsive, knowledgeable, and a pleasure to work with! Review collected by and hosted on G2.com.

I dislike the number of options that a screening can come back with. I also find it incredibly confusing when a status comes back for employees and it is in different colors. Streamline what is available for options and colors...it needs to be very clear to companies that aren't used to logging in and checking on the status of their employees. This is the single biggest problem phone call I get from all of my Subcontractors. I have over 58 companies to field questions for. Review collected by and hosted on G2.com.

The website is user friendly and the support staff are very helpful when needed Review collected by and hosted on G2.com.

I would like more pop up confirmation boxes when things are submitted Review collected by and hosted on G2.com.

The turn around time is fast and communication is very helpful when needed. Review collected by and hosted on G2.com.

I don't think we have anything to dislike. Review collected by and hosted on G2.com.

Their professionalism and experience really stand out. On top of that, the trusted systems they use are a huge value-add for their clients and make the overall service reliable. Review collected by and hosted on G2.com.

Nothing at all. CSI is a wonderful company. In my experience with CSI, I haven’t found anything to dislike or any negative aspects about them. Review collected by and hosted on G2.com.

I appreciate the professional relationship I have with my Account Manager and Client Success Supervisor, and that I can reach out to them whenever I have questions or concerns. Review collected by and hosted on G2.com.

I haven’t had any issues with the staff or the services. Occasionally, though, I do run into technical problems with the platform. Review collected by and hosted on G2.com.

Ease of use from an administrative perspective. Seems easy and intuitive enough for most users from the employee level as well. Review collected by and hosted on G2.com.

The part where my team needs to access proof/their docs. It is a little clunky for some. Review collected by and hosted on G2.com.