Crazy Egg Reviews & Product Details

I'm using the free version of Crazy Egg as a replacement for GA4, because I really don't need the complexity. I need the same things I've always needed from web analytics and Crazy Egg covers all the crucial bases.

Ease of use is great. I'm not a web dev and had zero issues installing it. Everything is easier to do that in GA4, and I'm probably going to roll this out to my other sites.

Specifically, I'm leaving this review because I ran into an issue with goal tracking. Crazy Egg couldn't connect to my site because I'm using a basic website builder and can't update the CSP on my own. I reached out to support, and within 10 days they had implemented a fix for my problem. As a freemium customer? I was blown away. Review collected by and hosted on G2.com.

At this point, nothing. I wish there was more of a visual funnel, but what they have is solid. Review collected by and hosted on G2.com.

I like that Crazy Egg allows us to track any page on our website and we can see how well it's doing and if there's anything we need to change up. It's quick to set up a new Crazy Egg tracker and once its set up its easy to see the hot spots and downsides of where people are clicking and spending the most time. You can also set how long you want it tracked for and when you want it stopped. Review collected by and hosted on G2.com.

There isn't much I don't like. It does the job for us great and helps us give relevant info to our GM and store owner. Review collected by and hosted on G2.com.

The tool is extremely easy to integrate, and it provides a lot of utility not just related to A/B testing (Page recordings, heatmaps, confetti, element interaction, popups/forms).

Implementing snapshots and A/B tests is also very easy to get into, but there are also details for more complex tasks available. You may just require some coding experience or creative thinking to get around it.

The price is also very reasonable for our company compared to other competitors I searched for.

Support is pretty good and even recommended a custom script to use for our site which allowed us to prevent A/B test editing on certain domains. Review collected by and hosted on G2.com.

Support is sometimes a little slow to respond in some cases.

There are some technical issues or quirks that aren't described in their documentation, so I had to investigate them myself. Review collected by and hosted on G2.com.

Crazy Egg is a simple yet powerful analytics tool for improving website performance. The heatmaps and click tracking make it easy to see how users interact with a page, while session recordings provide clear insights into behavior patterns. It’s very user-friendly and perfect for small marketing teams. Installation requires adding a small tracking script, but once that’s done, you get excellent conversion data. Highly recommend for marketers focused on optimization and ROI. Review collected by and hosted on G2.com.

You can’t see anything until the tracking script is installed

I didn’t like that I couldn’t explore the full features — like heatmaps or recordings — without adding the tracking script to a live website. For a class project or demo, that makes it harder to see Crazy Egg in action. Review collected by and hosted on G2.com.

Crazy Egg is so intuitive. It's quick and easy to set up heatmaps and split tests. It gives us the ability to do more testing and get significantly better data than our landing page platform allows for. Review collected by and hosted on G2.com.

The session recording limit is low for the number of pages we have running at any given time. Review collected by and hosted on G2.com.

It's easy to implement, get insights, and consume all the generated data. Review collected by and hosted on G2.com.

It's hard to export the data to analyse externally. Review collected by and hosted on G2.com.

The UI is quite intuitive and it took little time to get an understanding how Crazy Egg works. Coming from another webanalytics tool this really was a perk for me. Furthermore, the inisghts generated by Crazy Egg are easy to follow and are easily set-up via the Chrome plug-in. Review collected by and hosted on G2.com.

The amount of recordings are sometimes not sufficient for an organisation as big as ours. Review collected by and hosted on G2.com.

Easy to install and use and very helpful tools. Simplicity is king. Review collected by and hosted on G2.com.

I've liked everything I've used, so don't really have a dislike. Review collected by and hosted on G2.com.

Capturing screen recordings, accessing heat maps, A/B testing... it is all so helpful in optimizing our client websites. Review collected by and hosted on G2.com.

It offers so much I feel like there are some great features I may be overlooking. Review collected by and hosted on G2.com.

The customer service team is excellent -- very responsive and attentive, which made getting started easy. The platform itself is straightforward to use and well designed. Review collected by and hosted on G2.com.

We didn’t see as much CRO value as we had hoped, but that was likely a reflection of the specific variables we chose to test and the plan we were on. With a different setup, I can see the product delivering much stronger results. Review collected by and hosted on G2.com.