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# Crazy Egg vs Smartlook Comparison - What are their main differences?

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Crazy EggSmartlook[+ Add Product](#)

Reviews

**Crazy Egg** [

4.2/5(128)

](https://www.g2.com/products/crazy-egg/reviews#reviews)

**Smartlook** [

4.6/5(874)

](https://www.g2.com/products/smartlook/reviews#reviews)

Pricing

**Crazy Egg**
Free Trial

**$29.00** Per Month · Starter

**Smartlook**
Free Trial

**$0.00** · Free

**Pricing Insights**
from reviews

Time to Implement

**Crazy Egg**
\<1 monthFaster

Based on 19 responses

**Smartlook**
1 month

Based on 285 responses

Return on Investment

**Crazy Egg**
6 months5 months sooner

Based on 12 responses

**Smartlook**
11 months

Based on 185 responses

Perceived Cost

**Crazy Egg**
$$$$$

**Smartlook**
$$$$$

Average Discount

**Crazy Egg**
6%

**Smartlook**
9%3% more

 ![Crazy Egg](https://images.g2crowd.com/uploads/product/hd_favicon/1960db2db968749bef441e774e9fa4e7/crazy-egg.svg "Crazy Egg")

 ![Smartlook](https://images.g2crowd.com/uploads/product/hd_favicon/1539616598/smartlook.svg "Smartlook")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

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Who do you want to talk with?

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Pros & Cons

**Crazy Egg**
[
Ease of Use (12)
](https://www.g2.com/products/crazy-egg/reviews?filters%5Bsentiment_snippet%5D=1272429&qs=pros-and-cons#reviews)[
Heatmaps (8)
](https://www.g2.com/products/crazy-egg/reviews?filters%5Bsentiment_snippet%5D=1272078&qs=pros-and-cons#reviews)[
Limitations (4)
](https://www.g2.com/products/crazy-egg/reviews?filters%5Bsentiment_snippet%5D=1272134&qs=pros-and-cons#reviews)[
Limited Features (4)
](https://www.g2.com/products/crazy-egg/reviews?filters%5Bsentiment_snippet%5D=1272070&qs=pros-and-cons#reviews)

**Smartlook**
[
Ease of Use (3)
](https://www.g2.com/products/smartlook/reviews?filters%5Bsentiment_snippet%5D=1722910&qs=pros-and-cons#reviews)[
Insights (3)
](https://www.g2.com/products/smartlook/reviews?filters%5Bsentiment_snippet%5D=1723247&qs=pros-and-cons#reviews)[
Cluttered Interface (1)
](https://www.g2.com/products/smartlook/reviews?filters%5Bsentiment_snippet%5D=2254675&qs=pros-and-cons#reviews)[
Complex Features (1)
](https://www.g2.com/products/smartlook/reviews?filters%5Bsentiment_snippet%5D=1723235&qs=pros-and-cons#reviews)

Integrations

**Crazy Egg**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d2295191ae7e31fe5bb82cb311c7cb95/hostinger.png "Product Avatar Image")

Hostinger

](https://www.g2.com/products/hostinger/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db4c97d6a091779bee99b5765660281e/zapier.png "Product Avatar Image")

Zapier

](https://www.g2.com/products/zapier/reviews)[
View all
](https://www.g2.com/products/crazy-egg/integrations)

**Smartlook**
Not enough data

Screenshots

**Crazy Egg**
 ![Crazy Egg screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/116294/Heatmap-_1_.jpg)

**Smartlook**
 ![Smartlook screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/150482/g2-banner-dashboard-1600x1000.png)

Ratings

Meets Requirements

**Crazy Egg**

8.3

8.3108

**Smartlook**

8.9

8.9657

Ease of Use

**Crazy Egg**

8.7

8.7113

**Smartlook**

8.9

8.9663

Ease of Setup

**Crazy Egg**

8.6

8.664

**Smartlook**

9.1

9.1460

Ease of Admin

**Crazy Egg**

8.6

8.653

**Smartlook**

9.1

9.1451

Quality of Support

**Crazy Egg**

7.8

7.878

**Smartlook**

8.8

8.8471

Has the product been a good partner in doing business?

**Crazy Egg**

8.6

8.646

**Smartlook**

9.0

9.0385

Product Direction (% positive)

**Crazy Egg**

6.9

6.9109

**Smartlook**

9.0

9.0621

Features

Digital Analytics[Hide 31 FeaturesShow 31 Features](javascript:void(0);)

7.8

63

8.5

475

Metrics

Sessions - Digital Analytics

Not enough data

8.8(won by default)

157

Engagement

Not enough data

8.7(won by default)

78

Entry and Exit Pages

Not enough data

8.5(won by default)

153

Standard Event Tracking

Not enough data

8.6(won by default)

149

Custom Event Tracking

Not enough data

8.6(won by default)

130

Retention

Not enough data

8.2(won by default)

65

Return

Not enough data

8.4(won by default)

68

Conversions

Not enough data

8.6(won by default)

126

Funnels

Not enough data

8.7(won by default)

126

Reporting

Real-Time Reporting

Not enough data

8.8(won by default)

149

Trending

Not enough data

8.5(won by default)

63

Retroactive Reporting

Not enough data

8.6(won by default)

121

Segmentation

Not enough data

8.6(won by default)

117

Mobile Reporting

Not enough data

8.3(won by default)

108

Unification Across Devices

Not enough data

7.8(won by default)

18

Custom Reports and Dashboards

Not enough data

8.7(won by default)

119

Other

User Data

Not enough data

8.7(won by default)

135

Site Search Reporting

Not enough data

8.6(won by default)

109

Campaign Tracking

Not enough data

8.5(won by default)

91

E-Commerce

Not enough data

8.4(won by default)

90

Administration Alerts

Not enough data

8.3(won by default)

91

Load Time Monitoring

Not enough data

Feature Not Available

Promotional Messages

Not enough data

Feature Not Available

Agentic AI - Digital Analytics

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Administration

API / Integrations

6.7

24

8.4(won by 1.7)

208

 (There is a greater than 0.5 difference between this product's rating and its competitors)

QA Testing

7.7

21

8.6(won by 0.9)

100

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Performance and Reliability

8.6

44

8.8(won by 0.2)

316

User, Role, and Access Management

9.0(won by default)

42

Feature Not Available

Session Replay[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

7.6

30

8.5

253

User Behavior

Click Tracking

8.6

27

|

Verified

9.1(won by 0.5)

221

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Mouse Movement 

8.3

22

|

Verified

8.9(won by 0.6)

205

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Frustration Tracking

7.8

19

|

Verified

8.4(won by 0.6)

166

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

A/B Testing 

Error and Bug Tracking

7.3

14

|

Verified

8.4(won by 1.1)

127

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Split URL Testing

8.0(tied score)

14

8.0(tied score)

86

|

Verified

Data Analysis

7.8

17

|

Verified

8.3(won by 0.5)

124

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Notes

7.1

12

|

Verified

8.3(won by 1.2)

104

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Visitor Information

User Identification

7.1

13

8.4(won by 1.3)

167

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Search Box

6.8

17

8.4(won by 1.6)

125

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Agentic AI - Session Replay

Cross-system Integration

Not enough data

Not enough data

Heatmap Tools[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

8.6

58

8.7

355

Agentic AI - Heatmap Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Analysis

Conversion Opportunities

8.3

39

8.6(won by 0.3)

252

Side-By-Side Analysis

8.6(won by 0.1)

41

8.5

229

Mobile Device Analysis

8.4(tied score)

39

8.4(tied score)

220

Data Quantification

8.1

39

8.5(won by 0.4)

207

Webpage Element Analysis

8.5

41

8.7(won by 0.2)

140

Funnel Analysis

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Reporting

Heat Maps

9.6(won by 0.9)

51

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

279

Session Replays

8.8

43

9.1(won by 0.3)

312

Monitoring

8.8

39

9.0(won by 0.2)

275

Data Segmentation

8.5(won by 0.1)

34

8.4

223

Real-Time Data

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Scroll Maps

Not enough data

Not enough data

Geographic Maps

Not enough data

Not enough data

Floor Plans & Maps

Not enough data

Not enough data

Hover Maps

Not enough data

Not enough data

Additional Functionality

Web Traffic Reporting

Not enough data

Not enough data

Customer Activity Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Image Overlay

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Dynamic Content

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Embeddable Widget

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Hierarchical Mapping

Not enough data

Not enough data

Radial Mapping

Not enough data

Not enough data

For Science

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Screen Activity Recording

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Form Analytics

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Behavioral Analytics

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

API

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Element Analytics

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Territorial Mapping

Not enough data

Not enough data

Embeddable

Not enough data

Not enough data

Mobile App Analytics[Hide 59 FeaturesShow 59 Features](javascript:void(0);)

Not enough data

8.5

90

User Identification

User Segmentation

Not enough data

8.4(won by default)

59

Geolocation

Not enough data

8.7(won by default)

64

Demographics

Not enough data

Feature Not Available

Predictive Analytics

Not enough data

Not enough data

Tracking & Reporting

Custom Event Tracking

Not enough data

8.3(won by default)

64

Real-Time Insights

Not enough data

8.6(won by default)

69

Attribution

Not enough data

8.5(won by default)

60

Activity Dashboard

Not enough data

8.6(won by default)

77

User Path Tracking

Not enough data

8.9(won by default)

72

User Activity History

Not enough data

8.7(won by default)

74

Multi-Channel Attribution

Not enough data

Not enough data

In-App Events Tracking

Not enough data

Not enough data

Metrics

Engagement

Not enough data

8.8(won by default)

34

Exit Tracking

Not enough data

8.5(won by default)

33

Retention

Not enough data

8.1(won by default)

29

Return

Not enough data

8.0(won by default)

29

Conversions

Not enough data

8.5(won by default)

28

Engagement Tracking

Not enough data

Not enough data

Uninstall Tracking

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Revenue Tracking

Not enough data

Not enough data

Additional Functionality

Monitoring

Not enough data

Not enough data

Push Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Data Modeling

Not enough data

Not enough data

Funnel Analysis

Not enough data

Not enough data

For Marketers

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Session Recording

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Root Cause Analysis

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Cohort Analysis

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Product Analytics[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

Not enough data

8.5

137

Product Analytics

User-Level Analytics

Not enough data

8.7(won by default)

109

Segmentation

Not enough data

8.5(won by default)

91

Funnels

Not enough data

8.7(won by default)

97

Alerts

Not enough data

8.4(won by default)

72

Multi-Product Analytics

Not enough data

8.1(won by default)

44

Integrations

Not enough data

8.9(won by default)

83

Account-Level Analytics

Not enough data

Feature Not Available

User Scoring

Not enough data

Feature Not Available

Usage Tracking/Analytics

Not enough data

Not enough data

Agentic AI - Product Analytics

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Behavioral Analytics - Product Analytics

Multi-Product Analytics

Not enough data

Not enough data

User level Analytics

Not enough data

Not enough data

Account level Analytics

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Funnels

Not enough data

Not enough data

Platform Infrastructure - Product Analytics

Cross System integrations

Not enough data

Not enough data

Alerts

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

AI driven optimization - Product Analytics

User scoring

Not enough data

Not enough data

Adaptive learning

Not enough data

Not enough data

Automated insights

Not enough data

Not enough data

Autonomous task execution

Not enough data

Not enough data

Additional Functionality

Conversion Tracking

Not enough data

Not enough data

Funnel Analysis

Not enough data

Not enough data

Product Data Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Cohort Analysis

Not enough data

Not enough data

Session Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Interactive Reports

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

A/B Testing[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

7.7

5

Not enough data

Computing

WYSIWYG

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Little to No Coding

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Experimental Design

Split Testing

7.7(won by default)

5

Not enough data

Multivariate testing capacities

Not enough data

Not enough data

Mobile Testing

Not enough data

Not enough data

AI Assisted Testing

Not enough data

Not enough data

AI Generated Variations

Not enough data

Not enough data

Multivariate Testing

Not enough data

Not enough data

Analytics

Reporting and Analytics

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Visual Editor

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Funnel Analysis

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

API

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Agentic AI - A/B Testing

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile Analytics[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

8.4

39

Metrics

Engagement

Not enough data

8.8(won by default)

34

Exit Tracking

Not enough data

8.5(won by default)

33

Retention

Not enough data

8.1(won by default)

29

Return

Not enough data

8.0(won by default)

29

Conversions

Not enough data

8.5(won by default)

28

Engagement Tracking

Not enough data

Not enough data

Uninstall Tracking

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Revenue Tracking

Not enough data

Not enough data

Mobile App Optimization[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

9.0

61

Variation Testing

A/B Testing

Not enough data

Feature Not Available

WYSIWYG Editor

Not enough data

Feature Not Available

Conversion Goal

Not enough data

Feature Not Available

Percentage of Traffic

Not enough data

Feature Not Available

Confidence Level

Not enough data

Feature Not Available

Multivariant Testing

Not enough data

Feature Not Available

Reporting

Segmentation

Not enough data

9.0(won by default)

29

Reports and Dashboards

Not enough data

8.9(won by default)

33

Personalization

Standard Targeting

Not enough data

9.2(won by default)

28

Custom Targeting

Not enough data

9.0(won by default)

28

Data Segmentation

Not enough data

8.9(won by default)

30

Administration

API / Integrations

Not enough data

8.9(won by default)

41

Performance and Reliability

Not enough data

8.9(won by default)

45

QA Testing

Not enough data

Feature Not Available

User, Role, and Access Management

Not enough data

Feature Not Available

Show 6 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Content Marketing[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

Not enough data

Content Creation

Content Creation Tools

Not enough data

Not enough data

Content Curation

Not enough data

Not enough data

Buyer Personas

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Optimization

SEO

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Dashboards & Reporting

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

ROI Reporting

Not enough data

Not enough data

Logistics

Customizable Templated Workflows

Not enough data

Not enough data

Internal Communication

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Editing and Approval Tools

Not enough data

Not enough data

Distribution Features

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Publish Scheduling

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Editorial Calendar

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Multi-Channel Campaigns

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Filtering

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

WYSIWYG Editors[Hide 54 FeaturesShow 54 Features](javascript:void(0);)

Not enough data

Not enough data

Customizations

Responsive Design

Not enough data

Not enough data

HTML Input

Not enough data

Not enough data

Drag and Drop

Not enough data

Not enough data

Forms Creation & Design

Not enough data

Not enough data

Content

Templates

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Page Preview

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Iteration Management

Not enough data

Not enough data

Deployment Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Functionality

Plugins and integrations

Not enough data

Not enough data

Cross-platform support

Not enough data

Not enough data

Cross-Browser Suppoer

Not enough data

Not enough data

Collaborative editing

Not enough data

Not enough data

Database Support

Not enough data

Not enough data

Compatibility Testing

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Agentic AI - WYSIWYG Editors

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Additional Functionality

Role-Based Permissions

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Graphical User Interface

Not enough data

Not enough data

No-Code

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Integrated Development Environment

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Agile Methodologies

Not enough data

Not enough data

Web Forms

Not enough data

Not enough data

Custom Development

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Visual Modeling

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Web/Mobile App Development

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Pop-Up Builder[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

Not enough data

Design and Customization

Pre-Designed Templates

Not enough data

Not enough data

Pop-Up Types

Not enough data

Not enough data

No-Code Customization

Not enough data

Not enough data

Mobile Optimized

Not enough data

Not enough data

Campaigns

Targeting

Not enough data

Not enough data

Triggered Campaigns

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Integrations

CRM/Email Integrations

Not enough data

Not enough data

WCM Integrations

Not enough data

Not enough data

E-Commerce Integrations

Not enough data

Not enough data

Social Media Integrations

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

Agentic AI - Vulnerability Scanner

Autonomous Task Execution

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

Not enough data

Not enough data

Survey Management

Survey Builder

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Survey Distribution

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

Not enough data

Not enough data

Branding

Not enough data

Not enough data

Multimedia Support

Not enough data

Not enough data

Multilingual Surveys

Not enough data

Not enough data

Survey Insights

Reporting & Analytics

Not enough data

Not enough data

BI Tools Integration

Not enough data

Not enough data

Data Exporting

Not enough data

Not enough data

Permissions

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Content Analytics[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

Not enough data

Tools

Contact Collection

Not enough data

Not enough data

Audience Insights

Not enough data

Not enough data

Social Sharing

Not enough data

Not enough data

Metrics

Entry and Exit Pages

Not enough data

Not enough data

Sessions

Not enough data

Not enough data

Engagement

Not enough data

Not enough data

Return

Not enough data

Not enough data

Conversions

Not enough data

Not enough data

Search Rank

Not enough data

Not enough data

Agentic AI - Content Analytics

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Crazy Egg](https://images.g2crowd.com/uploads/product/hd_favicon/1960db2db968749bef441e774e9fa4e7/crazy-egg.svg "Crazy Egg")](https://www.g2.com/products/crazy-egg/reviews)

Crazy Egg

Small-Business(50 or fewer emp.)

42.6%

Mid-Market(51-1000 emp.)

44.3%

Enterprise(\> 1000 emp.)

13.1%

[![Smartlook](https://images.g2crowd.com/uploads/product/hd_favicon/1539616598/smartlook.svg "Smartlook")](https://www.g2.com/products/smartlook/reviews)

Smartlook

Small-Business(50 or fewer emp.)

85.4%

Mid-Market(51-1000 emp.)

12.1%

Enterprise(\> 1000 emp.)

2.5%

Small-Business

(50 or fewer emp.)

42.6%

85.4%

Mid-Market

(51-1000 emp.)

44.3%

12.1%

Enterprise

(\> 1000 emp.)

13.1%

2.5%

Reviewers' Industry

[![Crazy Egg](https://images.g2crowd.com/uploads/product/hd_favicon/1960db2db968749bef441e774e9fa4e7/crazy-egg.svg "Crazy Egg")](https://www.g2.com/products/crazy-egg/reviews)
Crazy Egg

Marketing and Advertising

23.4%

Computer Software

8.9%

Information Technology and Services

8.1%

Internet

8.1%

Higher Education

4.8%

Other

46.8%

[![Smartlook](https://images.g2crowd.com/uploads/product/hd_favicon/1539616598/smartlook.svg "Smartlook")](https://www.g2.com/products/smartlook/reviews)
Smartlook

Computer Software

10.4%

Information Technology and Services

8.1%

Marketing and Advertising

7.9%

Retail

5.4%

Internet

4.9%

Other

63.2%

FAQs

## Crazy Egg vs Smartlook FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Crazy Egg vs Smartlook?

Smartlook stands out over Crazy Egg with a higher G2 rating, stronger support, and a larger review base, while Crazy Egg is most often praised for its ease of use and setup.

| | [Crazy Egg](https://www.g2.com/products/crazy-egg/reviews) | [Smartlook](https://www.g2.com/products/smartlook/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.2/5 (128 reviews) | 4.6/5 (874 reviews) |
| Largest Segment | Mid-Market | Small-Business |
| Ease of Setup score | 8.6 | 9.1 |
| Quality of Support score | 7.8 | 8.8 |
| Top Reviewer-Cited Strength | Ease of Use (12 all-time mentions) | Analytics |

### How do the pricing models of Crazy Egg and Smartlook compare?

Smartlook is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Crazy Egg:** Reviewers highlight Crazy Egg as affordable and offering a lot of features for its price, but some mention wishing for lower pricing.
- **Smartlook:** Reviewers describe Smartlook as affordable, with a useful free plan and strong value for the feature set.
- **Switching Reason:** Several reviewers mention switching from Smartlook to Microsoft Clarity due to price concerns, while others move to Smartlook from higher-priced competitors for better value.

### What are the best alternatives to Crazy Egg and Smartlook?

The top three alternatives to Crazy Egg and Smartlook are Fullstory, Hotjar by Contentsquare, and Glassbox.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Crazy Egg](https://www.g2.com/products/crazy-egg/reviews) | 4.2/5 (128 reviews) | Mid-Market | Affordable, strong feature set for the price | Ease of Use (12 all-time mentions) |
| [Smartlook](https://www.g2.com/products/smartlook/reviews) | 4.6/5 (874 reviews) | Small-Business | Affordable, useful free plan | Analytics |
| [Fullstory](https://www.g2.com/products/fullstory/reviews) | 4.5/5 (1052 reviews) | Mid-Market | — | Comprehensive analytics and session replay |
| [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) | 4.3/5 (345 reviews) | Small-Business | — | Heatmaps and user feedback tools |
| [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5 (809 reviews) | Enterprise | — | Enterprise-grade analytics and insights |

### Which Heatmap Tools features should I prioritize when comparing Crazy Egg and Smartlook?

Buyers should prioritize Analytics, Ease of Use, Quality of Support, A/B Testing, and Heatmaps when comparing Crazy Egg and Smartlook.

- **Analytics:** Smartlook is cited for analytics in recent reviews and has 2 all-time mentions; Crazy Egg has 5 all-time mentions for analytics.
- **Ease of Use:** Crazy Egg has 12 all-time mentions for ease of use; Smartlook has 2 all-time mentions.
- **Quality of Support:** Smartlook scores 8.8; Crazy Egg scores 7.8.
- **A/B Testing:** Crazy Egg has 5 all-time mentions for A/B testing; Smartlook is not cited for this feature.
- **Heatmaps:** Crazy Egg has 8 all-time mentions for heatmaps; Smartlook is cited for heatmaps in recent reviews.

### What are the pros and cons of Crazy Egg vs Smartlook?

Crazy Egg's headline strength is ease of use, while Smartlook's is analytics and support quality.

- **Crazy Egg strengths:** Ease of use (12 all-time mentions), easy setup (7), heatmaps (8), customer support (6), intuitive interface (6), A/B testing (5), analytics (5), helpfulness (5), implementation ease (5), tracking (5).
- **Crazy Egg trade-offs:** Limitations (4), limited features (4), missing features (4), filtering issues (3).
- **Smartlook strengths:** Analytics (2), ease of use (2), insights (2), user interface (2), affordable, customization, dashboard usability, data analysis, easy setup.
- **Smartlook trade-offs:** Cluttered interface, complex features, dashboard issues, data retention, delays, difficult learning, difficult navigation, display issues, error handling.

### Is Crazy Egg or Smartlook better for small businesses?

Smartlook is the better fit for small businesses, with a larger small-business segment and stronger reviewer sentiment.

- **Crazy Egg:** Largest segment is Mid-Market; reviewers note ease of use and setup but do not emphasize small-business fit.
- **Smartlook:** Largest segment is Small-Business; reviewers highlight ease of use, analytics, and value for small teams.

### Which Heatmap Tools platform has better integrations?

Reviewer sentiment does not favor either Crazy Egg or Smartlook for integrations, with no recent integration mentions for either product.

- **Crazy Egg:** No recent reviewer-cited integrations.
- **Smartlook:** No recent reviewer-cited integrations.

### How do Crazy Egg and Smartlook compare on customer support?

Smartlook outperforms Crazy Egg on Quality of Support by a full point, a material difference per the Delta Rule.

- **Crazy Egg:** Reviewers describe support as responsive and helpful, with 6 all-time mentions, but some note slow responses and occasional issues.
- **Smartlook:** Reviewers consistently praise Smartlook's support, citing attentive assistance and a helpful onboarding experience, with a Quality of Support score of 8.8.

### Which is easier to implement, Crazy Egg or Smartlook?

Smartlook leads Crazy Egg on Ease of Setup by 0.5 points, a material difference per the Delta Rule.

- **Crazy Egg:** Reviewers frequently mention easy setup and installation, with 7 all-time mentions for easy setup and 5 for implementation ease.
- **Smartlook:** Reviewers highlight straightforward implementation and configuration, with an Ease of Setup score of 9.1 and positive feedback on onboarding and support.

### Which product has better Analytics?

Smartlook is favored for Analytics, with higher reviewer-cited analytics sentiment and a higher Meets Requirements score.

- **Crazy Egg:** Analytics has 5 all-time mentions; Meets Requirements score is 8.3.
- **Smartlook:** Analytics is cited in recent reviews and has 2 all-time mentions; Meets Requirements score is 8.9.

Alternatives

**Crazy Egg Alternatives**

 ![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare")

[
Hotjar by Contentsquare
](/products/hotjar-by-contentsquare/reviews)

 ![Fullstory](https://images.g2crowd.com/uploads/product/hd_favicon/25da526f26fb19d775e4c307ca88eaee/fullstory.svg "Fullstory")

[
Fullstory
](/products/fullstory/reviews)

 ![Mouseflow](https://images.g2crowd.com/uploads/product/hd_favicon/656105f9f4043362adf04f48e4300760/mouseflow.svg "Mouseflow")

[
Mouseflow
](/products/mouseflow/reviews)

 ![Lucky Orange](https://images.g2crowd.com/uploads/product/hd_favicon/ab2bdc88f9f8d27207ed426e7dfc580f/lucky-orange.svg "Lucky Orange")

[
Lucky Orange
](/products/lucky-orange/reviews)

**Smartlook Alternatives**

 ![Fullstory](https://images.g2crowd.com/uploads/product/hd_favicon/25da526f26fb19d775e4c307ca88eaee/fullstory.svg "Fullstory")

[
Fullstory
](/products/fullstory/reviews)

 ![Glassbox](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox")

[
Glassbox
](/products/glassbox/reviews)

 ![Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/65e33ca9d459546fe0def649d5bfb459/contentsquare.svg "Contentsquare")

[
Contentsquare
](/products/contentsquare/reviews)

 ![LogRocket](https://images.g2crowd.com/uploads/product/hd_favicon/02a7cab8766411b9be06bbe68373a32a/logrocket.svg "LogRocket")

[
LogRocket
](/products/logrocket/reviews)

## Crazy Egg vs Smartlook

When assessing the two solutions, reviewers found Smartlook easier to use, set up, and administer. Reviewers also preferred doing business with Smartlook overall.

- Reviewers felt that Smartlook meets the needs of their business better than Crazy Egg.
- When comparing quality of ongoing product support, reviewers felt that Smartlook is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Smartlook over Crazy Egg.