Compare Crazy Egg vs Smartlook

See this
comparison of Crazy Egg vs. Smartlook
based on data from user reviews. Crazy Egg rates 3.9/5 stars with 55 reviews. Smartlook rates 4.7/5 stars with 485 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$29
/month
 
Standard
$49
/month
 
Plus
$99
/month
 
Pro
$249
/month
 
Enterprise
Contact Us
 
Free Trial
Free Trial
Crazy Egg
Basic
$29/month
Standard
$49/month
Plus
$99/month
Pro
$249/month
Enterprise
Contact Us
Free Trial
Smartlook
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.8
8.9
Ease of Use
Ease of Use
8.6
9.1
Ease of Setup
Ease of Setup
8.8
9.1
Ease of Admin
Ease of Admin
8.1
9.1
Quality of Support
Quality of Support
6.9
8.7
Ease of Doing Business With
Ease of Doing Business With
8.2
8.9
Product Direction (% positive)
Product Direction (% positive)
5.6
9.0
Meets Requirements
Crazy Egg
7.8
Smartlook
8.9
Ease of Use
Crazy Egg
8.6
Smartlook
9.1
Ease of Setup
Crazy Egg
8.8
Smartlook
9.1
Ease of Admin
Crazy Egg
8.1
Smartlook
9.1
Quality of Support
Crazy Egg
6.9
Smartlook
8.7
Ease of Doing Business With
Crazy Egg
8.2
Smartlook
8.9
Product Direction (% positive)
Crazy Egg
5.6
Smartlook
9.0

Features

User Behavior
Click Tracking
Crazy Egg
Not enough data available
Smartlook
9.1
Eye Tracking
Crazy Egg
Not enough data available
Smartlook
7.7
Mouse Movement
Crazy Egg
Not enough data available
Smartlook
8.9
Frustration Tracking
Crazy Egg
Not enough data available
Smartlook
8.4
Analysis
Conversion Opportunities
Crazy Egg
8.0
Smartlook
8.6
Side-By-Side Analysis
Crazy Egg
8.8
Smartlook
8.4
Mobile Device Analysis
Crazy Egg
8.0
Smartlook
8.4
Data Quantification
Crazy Egg
8.3
Smartlook
8.6
Webpage Element Analysis
Crazy Egg
8.8
Smartlook
8.6
A/B Testing
Error and Bug Tracking
Crazy Egg
Not enough data available
Smartlook
8.7
Split URL Testing
Crazy Egg
Not enough data available
Smartlook
7.8
Data Analysis
Crazy Egg
Not enough data available
Smartlook
8.3
Notes
Crazy Egg
Not enough data available
Smartlook
8.1
Reporting
Heat Maps
Crazy Egg
9.7
Smartlook
8.5
Session Replays
Crazy Egg
8.0
Smartlook
9.1
Monitoring
Crazy Egg
9.0
Smartlook
8.9
Data Segmentation
Crazy Egg
9.2
Smartlook
8.3
Visitor Information
User Identification
Crazy Egg
Not enough data available
Smartlook
8.1
Search Box
Crazy Egg
Not enough data available
Smartlook
8.4
Variation Testing
A/B Testing
Crazy Egg
Not enough data available
Smartlook
8.2
Conversion Goal
Crazy Egg
6.3
Smartlook
8.6
Percentage of Traffic
Crazy Egg
8.0
Smartlook
8.6
Confidence Level
Crazy Egg
5.7
Smartlook
Not enough data available
Multivariate Testing
Crazy Egg
Not enough data available
Smartlook
8.3
Split URL Testing
Crazy Egg
Not enough data available
Smartlook
7.9
Build
WYSIWYG Editor
Crazy Egg
Not enough data available
Smartlook
Not enough data available
Landing Pages
Crazy Egg
Not enough data available
Smartlook
Not enough data available
Reporting
Segmentation
Crazy Egg
7.6
Smartlook
8.5
Reports and Dashboards
Crazy Egg
8.0
Smartlook
8.7
Mobile Optimization
Crazy Egg
7.8
Smartlook
8.3
Personalization
Standard Targeting
Crazy Egg
6.3
Smartlook
Not enough data available
Custom Targeting
Crazy Egg
5.7
Smartlook
Not enough data available
Profile Storage Duration
Crazy Egg
Not enough data available
Smartlook
Not enough data available
In-Page Analytics
Click Reporting
Crazy Egg
9.0
Smartlook
8.7
Heat Maps
Crazy Egg
9.6
Smartlook
8.6
Session Replays
Crazy Egg
8.0
Smartlook
9.1
Administration
API / Integrations
Crazy Egg
7.1
Smartlook
8.3
QA Testing
Crazy Egg
7.5
Smartlook
8.6
Performance and Reliability
Crazy Egg
8.6
Smartlook
8.7
User, Role, and Access Management
Crazy Egg
8.8
Smartlook
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.9%
91.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
7.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.2%
0.8%
Crazy Egg
Small-Business
50.9%
Mid-Market
35.8%
Enterprise
13.2%
Smartlook
Small-Business
91.5%
Mid-Market
7.6%
Enterprise
0.8%

Reviewers' Industry

 
Marketing and Advertising
27.3%
Internet
7.8%
 
Internet
16.4%
Information Technology and Services
7.4%
 
Information Technology and Services
12.7%
Marketing and Advertising
7.2%
 
Computer Software
10.9%
Computer Software
6.4%
 
Health, Wellness and Fitness
5.5%
Retail
6.2%
 
Other
27.3%
Other
64.9%
Crazy Egg
Marketing and Advertising
27.3%
Internet
16.4%
Information Technology and Services
12.7%
Computer Software
10.9%
Health, Wellness and Fitness
5.5%
Other
27.3%
Smartlook
Internet
7.8%
Information Technology and Services
7.4%
Marketing and Advertising
7.2%
Computer Software
6.4%
Retail
6.2%
Other
64.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Josh Harcus I.
Agency

This product is awesome! Great for people who have a hard time understanding analytics and how people are using their site.

User in Photography

Smartlook allowed me to see where the real weaknesses of my website are, This has a real value to any website owner.

Most Helpful Critical Review
Most Helpful Critical Review
Michael D.
Consultant in Marketing and Advertising

The interface is rough. ROUGH. Their menu options are hidden and often times you are left wondering "OK, now what do I do?" For example, if you reach your limit of screenshots, they bring you to a screen to delete screenshots but you can't do it one at a...

Gianluca G.
User

Unfortunately, their re-pricing wasn't very practice, because they limit much more the free account, by limiting the visitors recording to lower number.

 
Crazy Egg
Most Helpful Favorable Review
Josh Harcus I.
Agency

This product is awesome! Great for people who have a hard time understanding analytics and how people are using their site.

Most Helpful Critical Review
Michael D.
Consultant in Marketing and Advertising

The interface is rough. ROUGH. Their menu options are hidden and often times you are left wondering "OK, now what do I do?" For example, if you reach your limit of screenshots, they bring you to a screen to delete screenshots but you can't do it one at a...

Smartlook
Most Helpful Favorable Review
User in Photography

Smartlook allowed me to see where the real weaknesses of my website are, This has a real value to any website owner.

Most Helpful Critical Review
Gianluca G.
User

Unfortunately, their re-pricing wasn't very practice, because they limit much more the free account, by limiting the visitors recording to lower number.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

Build a better website experience using Crazy Egg, a tool that helps you improve what’s working on your website, fix what isn’t, and test new ideas!

With your Snapshot Reports, you get 5 different types of heatmaps including a Confetti Report that lets you segment your visitors using 22 different filters.

Follow your visitors as they navigate through your website in real time. Catch UI bugs, find the pages that are causing confusion, and learn exactly why visitors abandon your page.

Launch A/B tests with just the click of a button. Use our WYSIWYG editor to make instant changes to your site, no code necessary.

No videos provided
Crazy Egg

Build a better website experience using Crazy Egg, a tool that helps you improve what’s working on your website, fix what isn’t, and test new ideas!

With your Snapshot Reports, you get 5 different types of heatmaps including a Confetti Report that lets you segment your visitors using 22 different filters.

Follow your visitors as they navigate through your website in real time. Catch UI bugs, find the pages that are causing confusion, and learn exactly why visitors abandon your page.

Launch A/B tests with just the click of a button. Use our WYSIWYG editor to make instant changes to your site, no code necessary.

Smartlook
No videos provided
Ask Crazy Egg a QuestionContact Crazy EggAsk Smartlook a QuestionContact Smartlook