Covetrus Pulse Reviews & Product Details

We love that it is cloud based and very user friendly. Review collected by and hosted on G2.com.

It is missing some elements that we preferred in a "beefier" software. The reports are probably the most disappointing. Review collected by and hosted on G2.com.

It's internet based and easily accessible Review collected by and hosted on G2.com.

Pulse freezes at 9am and 4pm everyday. Prescriptions take multiple steps to print a label, there is a prescription number that isn't searchable, we can only view if we look at the prescription label Review collected by and hosted on G2.com.

I like that it is easy to schedule appointments and the medical notes are easy to enter. My favorite feature is the covetrus ordering that makes it easy to manage my orders and inventory. I also like that the chat feature helps me get in touch with someone right away if I need help. The support staff has also been super friendly and very helpful. Review collected by and hosted on G2.com.

I dislike the onboarding process. I felt we needed more support with learning the system. Also, our training video that was sent to us did not have the actual screen recording of what was being learned rather it was the person speaking that was recorded instead of the screen to help us see how we are supposed to do certain things. Review collected by and hosted on G2.com.

Able to make packages for ease of use which makes it faster for working through common problems/workups. Review collected by and hosted on G2.com.

Inventory doesnt easily sync to systems to make it easy for updating orders Review collected by and hosted on G2.com.

We needed to make a jump to a cloud-based PIMS, and Covetrus Pulse checked all the boxes. Fortunately, the implementation was smooth and hassle free. The most appreciated aspect of Covetrus Pulse would be the amazing live support and multiple available channels for getting in contact with a representative. Alongside this, the general ease of use has really helped with our training and onboarding process. Review collected by and hosted on G2.com.

We're in HST timezone and the amazing support isnt 24/7. Review collected by and hosted on G2.com.

It is very easy to learn and use. Being cloud based is a huge advantage. It has most all of the functions we need. Review collected by and hosted on G2.com.

Sometimes it is prone to being glitchy or updates will make something else not work correctly, but problems are usually resolved quickly and it is usually not a major issue. Review collected by and hosted on G2.com.

Covetrus makes it easy to schedule appointments quickly and is very user friendly. Their customer service is also very helpful and easy to reach. Review collected by and hosted on G2.com.

The callback task function can be hard to maneuver, especially after the update. There is also an added feature that lets you close tasks but doesn't save them. Unfortunately we learned the hard way. Review collected by and hosted on G2.com.

The ease of use and the ability to chat with someone and get immediate help and diagrams that go along with the help. Review collected by and hosted on G2.com.

Some of the reporting isn't the best for what we are needing. Review collected by and hosted on G2.com.

Not a lot of down time, so yeah not a lot of down time Review collected by and hosted on G2.com.

Can't look at record and schedule appointment, takes forever to send mass email, doesn't send reminder to rescheduled appointment so have to create a new one, doesn't automatically update but have to refresh. The list goes on... Review collected by and hosted on G2.com.

Covers everything I could think of and when I run into questions or problems support is the best I've seen on ANY SOFTWARE. Review collected by and hosted on G2.com.

Updates have removed patient estimated weight entry at the time of new patient entry so signalment at top of page is corrupted and puts the team at risk on their first view of the patient. It has also removed the google maps link from the client address page that removes easy access for mobile practices teams from working out a days work for the doctors. Review collected by and hosted on G2.com.