Covetrus Pulse Reviews & Product Details

Covetrus categorizes patient medical records making it easy to find necessary documentation. Review collected by and hosted on G2.com.

Coventrus continues to make unnecessary "improvments" that dont seem to align with common office needs. For exampl, they unnecessary updated the task dashboard feature making it more complicated to use. Review collected by and hosted on G2.com.

We are a Walk-In Clinic, there are many features I like with Pulse, way to many to mention here. But one feature that is very useful within our clinic is the "White Board". Always know where you patients are within the clinic and what their status is. Review collected by and hosted on G2.com.

I dislike the lag that can be experienced at times. Pulse acknowledges the issue and has addressed it. Recently it does seem to be doing better. With a Walk-In Clinic the need for the program to be operating at top performance at all times is a must. Review collected by and hosted on G2.com.

The help center is amazing, we usually receive help within 30 minutes! Review collected by and hosted on G2.com.

The "register" could use some help. It gets messy if corrections need to be made to already posted invoices. Review collected by and hosted on G2.com.

I like that Pulse is pretty easy to use, that being said seems to be slowing down. Review collected by and hosted on G2.com.

What I like least about Covetrus Pulse is it does not automatically refresh. When one CSR schedules and there is another one scheduling it can cause issues. We seem to be having more and more issues with Pulse not responding Review collected by and hosted on G2.com.

Using pulse has allowed us to streamline work flow and productivity within the office. Review collected by and hosted on G2.com.

Soemtimes there are bugs that need to be fixed. Review collected by and hosted on G2.com.

I like the ability to work closely with the Pulse Assistants. They are very knowledgeable, accessible and helpful. Everyone I have spoken with has been open, friendly and professional. Easy to intuitively enter information. Visually easy. I use the programs daily and am still learning aspects of it and ability to get information. It is a learning progress, but the company provides a lot of support, which I have found to be very helpful. Review collected by and hosted on G2.com.

Reporting is probably what is most difficult about the program. Further development and access to data analysis, without having to get out of the report program and cross reference, would be great. The structure of reporting as well, is not as fluid and insightful as I would want. But, I am highly focused on data analysis, forecasting and benchmarking. I would love it if Covetrus Pulse provided this type of vision into the system. Review collected by and hosted on G2.com.

It is pretty user friendly, there are a lot of easily accessible articles for guidance, the phone support staff team is incredible (friendly, patient, knowledgeable,...). Review collected by and hosted on G2.com.

The reports can be difficult to set up and repeat, difficult to make price changes if not by a set amount across the board. Review collected by and hosted on G2.com.

It is so user friendly and support is so quick and efficient with help. Review collected by and hosted on G2.com.

We have no downsides! We love using Pulse Review collected by and hosted on G2.com.

The easy way to access the system to find clients and medical information. Review collected by and hosted on G2.com.

There's too many clicks for everything and every time we suggest a feature to work better they don't do it they just change the color of things or the way they are facing. Review collected by and hosted on G2.com.

I like the chat for help. It's easy to access & has a quick response. Review collected by and hosted on G2.com.

I dislike that someone can log out & the next day someone else can sign in but it shows the previous day employee as still logged in. This is an ongoing issue. Review collected by and hosted on G2.com.