Coupa Reviews & Product Details

The best thing I can say is that Coupa did eventually get us paid. This is a very low bar. Review collected by and hosted on G2.com.

The entire platform is not intuitive. For the second time today I had a client send us a Coupa invitation for payment, and for the second time I spent 30 minutes trying to get it to properly connect. It is a painful process, and anyone who is asking vendors to use it needs to be aware. I was given a verbal "sorry" from my partner when I opened the email this second time. Review collected by and hosted on G2.com.

Provides some basic workflow tools and is connected in to ecosystem providers like amazon. approval workflows are rigid and inflexible, but reliable Review collected by and hosted on G2.com.

Where to start! This is a completely mediocre product whose UI is stuck in 2008 and with no functionality innovation in the past 5 years. Since going private under Thoma Bravo they have given up on any semblance of innovation and are now years behind their peers. Absolutely zero AI or intelligence embedded - cannot even do basic PO to invoice matching in any reasonable way. Software is highly inflexible and requires you to change your business process for Coupa, rather than fueling your business. commercial terms are exploitive because they know they are hanging on for dear life. If you are a customer, be proactive and get off before your next renewal. If you are looking at it, save the time and stop now Review collected by and hosted on G2.com.

I like the simple and intuitive management of purchase orders in Coupa and its history for performing specific searches. The integration with Slack and email for notifications is a great help to stay on top of updates. I also found that the initial setup was very simple. Review collected by and hosted on G2.com.

Receiving purchase orders is a bit tedious, and generally canceling the receipt of a purchase order is a bit more complicated. Additionally, modifying the amounts and quantities of a purchase order generates an error that completely invalidates that order. Review collected by and hosted on G2.com.

I use Coupa for uploading invoices to our Customers. I appreciate the supplier portal that lets our business view and track the progress of invoice approval and expected payment dates without needing email replies. I find it easy to use for matching our Invoices with Customer Purchase Orders. I also enjoy that I can export a complete history of uploaded invoices to a particular customer for my reporting needs. The initial setup was very easy. Review collected by and hosted on G2.com.

There is nothing i don't like about the Coupa Supplier Portal Review collected by and hosted on G2.com.

I like the option to copy invoices from previous ones, and I also appreciate Supermash, which lets you create new invoice entries directly from the inbox. Review collected by and hosted on G2.com.

I dislike the format. It's a little bit outdated, and while they're changing it in the invoice tab, other tabs still have the previous format. Review collected by and hosted on G2.com.

Easy to use and search. Creating a PO is easy from start to finish. I schedule reports to get them on a reoccuring basis Review collected by and hosted on G2.com.

UI needs a little bit of attention. Its not very intuitive like SAP Review collected by and hosted on G2.com.

I like that it’s a safe, trackable platform with a well-defined approval chain, and that I can easily see the status. It’s also easy to find requisitions and POs, and it has the ability to extract data into an Excel spreadsheet. Review collected by and hosted on G2.com.

Sometimes I have to enter the same information multiple times. Also, when I submit a change order, it isn’t automatically fed into Malbek (contracts). Review collected by and hosted on G2.com.

Hassle free way to raise purchase orders and gather approval, allowing for punchouts from the home interface, integrating with finance systems and supplier portals, Review collected by and hosted on G2.com.

Somtimes it runs slow depending on what you are loading into the system, Review collected by and hosted on G2.com.

The visibility and control it gives me over spend I can easily track purchases approvals invoices and expenses all in one place instead of juggling multiple systems or spreadsheets The automation saves a lot of time things like 3 way matching and expense approvals move smoothly and I don’t have to chase people down Review collected by and hosted on G2.com.

the system can feel slow and clunky at times especially when navigating between modules or uploading receipts through the mobile app It’s powerful but not always the most seamless experience Also some suppliers find the portal confusing which sometimes delays transactions on their end Review collected by and hosted on G2.com.

I really like Coupa’s UI—it’s very user-friendly, and I use it daily in my role. Review collected by and hosted on G2.com.

I don’t dislike it, but as an improvement, the Coupa team could enhance the interface and make it more user-friendly, because sometimes it’s tough to navigate. Review collected by and hosted on G2.com.