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Compare ControlUp and Nexthink 
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At a Glance
Market Segments
Enterprise (54.5% of reviews)
Enterprise (84.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ControlUp
Star Rating
(11)4.7 out of 5
Market Segments
Enterprise (54.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ControlUpNexthink
Star Rating
(370)4.6 out of 5
Market Segments
Enterprise (84.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NexthinkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nexthink excels in Telemetry Collection with a score of 8.8, providing comprehensive insights into user experience, while ControlUp, although strong, has a lower focus on this area.
- Reviewers mention that ControlUp shines in Quality of Support with a score of 9.8, indicating a more responsive and helpful support team compared to Nexthink's score of 9.1.
- G2 users highlight that Nexthink's Digital Experience Score feature, rated at 8.6, offers valuable metrics for assessing user satisfaction, whereas ControlUp's similar feature is less emphasized.
- Users on G2 report that ControlUp's Ease of Setup is notably higher at 9.3, making it a more user-friendly option for quick deployment compared to Nexthink's score of 8.3.
- Reviewers say that Nexthink's Remediation capabilities, rated at 8.6, are particularly effective in addressing user issues proactively, while ControlUp's performance in this area is slightly less robust.
- Users mention that ControlUp's Performance Monitoring is rated at 8.8, showcasing its strength in real-time performance insights, which some reviewers feel is superior to Nexthink's offerings in this category.
Pricing
Entry-Level Pricing
ControlUp
No pricing availableNexthink
No pricing availableFree Trial
ControlUp
Free Trial is available
Nexthink
Free Trial is available
Ratings
Meets Requirements
8.8
10
8.7
262
Ease of Use
8.8
10
8.5
264
Ease of Setup
9.3
9
8.4
223
Ease of Admin
9.3
9
8.5
229
Quality of Support
9.8
9
9.1
259
Has the product been a good partner in doing business?
9.8
8
9.4
229
Product Direction (% positive)
8.7
9
9.4
251
Features by Category
User Analysis
Not enough data
8.1
9
Not enough data
9.4
13
User Support
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
9.1
11
Walkthrough Type
Not enough data
8.3
16
Not enough data
8.6
14
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
8.9
9
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
7.5
8
Not enough data
8.6
7
Not enough data
8.8
8
Not enough data
8.0
9
Not enough data
7.4
9
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.5
51
Not enough data
7.0
44
Not enough data
6.8
40
Not enough data
8.2
48
Not enough data
Not enough data
Administration
Not enough data
8.4
49
Not enough data
7.7
37
Not enough data
8.5
44
Not enough data
Not enough data
Analysis
Not enough data
8.6
49
Not enough data
8.7
50
Not enough data
7.2
38
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
8.5
25
Not enough data
8.6
26
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
8.9
176
Not enough data
8.6
180
Management
Not enough data
8.7
188
Not enough data
8.4
182
Not enough data
7.1
161
Not enough data
8.7
184
Not enough data
8.6
180
Performance
Not enough data
8.8
185
Not enough data
8.5
175
Not enough data
8.8
184
Not enough data
8.1
181
Not enough data
8.4
180
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.5
8
Not enough data
8.6
7
Not enough data
8.3
6
Not enough data
6.7
7
Not enough data
8.8
8
Self-Service Platform
Not enough data
8.8
10
Not enough data
9.4
8
Not enough data
7.6
7
Not enough data
7.7
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ControlUp and Nexthink are categorized as Digital Employee Experience (DEX) Management
Unique Categories
ControlUp has no unique categories
Nexthink is categorized as Cloud Infrastructure Monitoring, ServiceNow Store Apps, Product Analytics, Digital Adoption Platform, and Customer Self-Service
Reviews
Reviewers' Company Size
ControlUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Hospital & Health Care
18.2%
Computer & Network Security
18.2%
Banking
18.2%
Health, Wellness and Fitness
9.1%
Other
18.2%
Information Technology and Services
16.2%
Financial Services
6.4%
Oil & Energy
4.0%
Insurance
4.0%
Hospital & Health Care
3.7%
Other
65.9%
Alternatives
Discussions
Thanks for the support
1 Comment
SS
ControlUp's DEX (Digital Employee Experience Management) platform supports any digital workstyle, physical endpoints, virtual desktops & apps, SaaS & web...Read more
What are the main components of the ControlUp cloud architecture?
1 Comment
SS
ControlUp's DEX (Digital Employee Experience Management) platform supports any digital workstyle, physical endpoints, virtual desktops & apps, SaaS & web...Read more
What are the main components of the ControlUp cloud architecture?
1 Comment
SS
ControlUp's DEX (Digital Employee Experience Management) platform supports any digital workstyle, physical endpoints, virtual desktops & apps, SaaS & web...Read more
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
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