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Compare ControlUp and Nexthink 
Featured Products
At a Glance
Market Segments
Enterprise (54.5% of reviews)
Enterprise (84.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ControlUp
Star Rating
(11)4.7 out of 5
Market Segments
Enterprise (54.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ControlUpNexthink
Star Rating
(374)4.6 out of 5
Market Segments
Enterprise (84.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NexthinkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nexthink excels in providing a comprehensive view of the end user experience, with features that cover network activity, device performance, and application usage. Users appreciate the visibility it offers, stating that it helps keep employees informed about their systems and infrastructure.
- Users say ControlUp stands out for its easy-to-use interface and ability to monitor multiple platforms. Reviewers highlight its customizable alerts and automation capabilities, which allow for tailored responses to system performance issues, enhancing operational efficiency.
- According to verified reviews, Nexthink's recent updates have significantly improved its AI capabilities, adding value to the sentiment data it collects. Users find this feature particularly beneficial for understanding employee experiences and addressing potential issues proactively.
- Reviewers mention that ControlUp's multitenancy and centralized dashboard provide a streamlined experience for managing diverse environments. This feature is especially praised by users who need to monitor both PC and VDI performance, making it a versatile tool for IT teams.
- G2 reviewers highlight that while Nexthink has a strong focus on user experience, some users feel it could improve in terms of setup complexity. However, the overall satisfaction remains high, with many appreciating the thorough insights it provides into employee performance.
- Users report that ControlUp's ability to create script-based actions in response to alerts is a significant advantage, allowing for quick remediation of issues. This flexibility is a key selling point for teams looking to enhance their monitoring capabilities without extensive manual intervention.
Pricing
Entry-Level Pricing
ControlUp
No pricing availableNexthink
No pricing availableFree Trial
ControlUp
Free Trial is available
Nexthink
Free Trial is available
Ratings
Meets Requirements
8.8
10
8.6
266
Ease of Use
8.8
10
8.4
268
Ease of Setup
9.3
9
8.3
227
Ease of Admin
9.3
9
8.5
231
Quality of Support
9.8
9
9.1
263
Has the product been a good partner in doing business?
9.8
8
9.3
231
Product Direction (% positive)
8.7
9
9.4
255
Features by Category
User Analysis
Not enough data
8.1
9
Not enough data
9.4
13
User Support
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
9.1
11
Walkthrough Type
Not enough data
8.3
16
Not enough data
8.6
14
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
8.9
9
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
7.8
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.2
10
Not enough data
7.4
9
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.5
51
Not enough data
7.0
44
Not enough data
6.8
40
Not enough data
8.2
48
Not enough data
Not enough data
Administration
Not enough data
8.4
49
Not enough data
7.7
37
Not enough data
8.5
44
Not enough data
Not enough data
Analysis
Not enough data
8.6
49
Not enough data
8.7
51
Not enough data
7.2
38
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
8.5
25
Not enough data
8.6
26
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
8.9
177
Not enough data
8.6
180
Management
Not enough data
8.7
189
Not enough data
8.4
182
Not enough data
7.1
161
Not enough data
8.7
186
Not enough data
8.6
182
Performance
Not enough data
8.8
187
Not enough data
8.5
175
Not enough data
8.8
187
Not enough data
8.2
184
Not enough data
8.4
180
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.5
9
Not enough data
8.3
8
Not enough data
8.3
7
Not enough data
6.9
8
Not enough data
8.8
8
Self-Service Platform
Not enough data
8.8
10
Not enough data
9.4
8
Not enough data
7.6
7
Not enough data
7.8
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ControlUp and Nexthink are categorized as Digital Employee Experience (DEX) Management
Unique Categories
ControlUp has no unique categories
Nexthink is categorized as Cloud Infrastructure Monitoring, ServiceNow Store Apps, Product Analytics, Digital Adoption Platform, and Customer Self-Service
Reviews
Reviewers' Company Size
ControlUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Hospital & Health Care
18.2%
Computer & Network Security
18.2%
Banking
18.2%
Health, Wellness and Fitness
9.1%
Other
18.2%
Information Technology and Services
16.0%
Financial Services
6.6%
Oil & Energy
3.9%
Insurance
3.9%
Hospital & Health Care
3.9%
Other
65.7%
Alternatives
Discussions
Thanks for the support
1 Comment
SS
ControlUp's DEX (Digital Employee Experience Management) platform supports any digital workstyle, physical endpoints, virtual desktops & apps, SaaS & web...Read more
What are the main components of the ControlUp cloud architecture?
1 Comment
SS
ControlUp's DEX (Digital Employee Experience Management) platform supports any digital workstyle, physical endpoints, virtual desktops & apps, SaaS & web...Read more
What is ControlUp console?
1 Comment
SS
ControlUp Real-Time console leverages the association and correlation logic of the real-time engine to generate aggregated views of multiple data sources....Read more
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
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