I love to use Confluence to upload documents. It's very useful to have graphs, which help explain processes efficiently. It's pretty easy to prepare a document and send it across the company or team. I also appreciate how documents are saved in one place for everyone to access. Review collected by and hosted on G2.com.

I find it challenging that Confluence doesn't have a direct option to upload a document if it's created outside the platform. It would be great if they could enable this feature. Another thing that could be improved is if Confluence could integrate bots to help correct grammatical mistakes while editing. Review collected by and hosted on G2.com.

Confluence is a virtual work program that is extremely useful for businesses due to its digital collaboration capabilities and functions, facilitating the optimization of your projects and work processes and improving the performance of each of your virtual operations.

In addition, I can say that Confluence is a secure and effective program sharing your documents and work files, improving communication between your business departments and increasing the efficiency of all your work processes. Review collected by and hosted on G2.com.

I have nothing negative to say about Confluence's digital capabilities, my experience has been secure and productive and I can recommend using this program for its innovative virtual work features. Review collected by and hosted on G2.com.

Excellent integration with JIRA Service Management, enabling better collaboration and making it easier to track and update Product documentation as a solution for internal Application support teams, external suppliers, and Product development teams, Product Owners. Review collected by and hosted on G2.com.

Confluence Portal UI sometimes take a while to load. Their renewal contract cost is also a concern for small business organizations. In addition, new users typically need some formal training and a bit of time to fully adopt, utilize the solution. Review collected by and hosted on G2.com.

Confluence is virtual work software that offers the best digital tools and features to leverage all your technical skills and knowledge, facilitating process automation and collaboration with each of the users of its virtual services.

In addition, I can also say that Confluence is a very useful software for tracking and viewing all your professional tasks and projects, allowing you to manage and modify them from the comfort of the devices of your choice. Review collected by and hosted on G2.com.

I have nothing negative or unfavorable to say about Confluence's technical capabilities and resources, I am satisfied with my current experience because it has been efficient and productive. Review collected by and hosted on G2.com.

Honestly for us it comes down to actually being able to find things. Before we had documentation scattered across shared drives, Word docs, random emails, and half the time the person who wrote something had left and taken the knowledge with them. Having it all in Confluence with proper spaces per team and nested pages means you can actually navigate to what you need without asking three people first. The hierarchy takes a bit of thought to set up properly but once it is done it genuinely works.

The image support is a big one for technical documentation. Dropping screenshots straight into a runbook and annotating them takes seconds and the end result is something people will actually read and follow. We use it heavily for step by step process guides and honestly the visual element is what makes them usable rather than just a wall of text nobody bothers with. You can embed videos and external content into pages too which we use for training material, keeping everything in one place rather than linking out to ten different locations.

Being able to link between pages is something that sounds minor but makes a real difference in practice. Cross referencing related runbooks, pointing from a process page to the relevant policy, or linking a troubleshooting guide back to the original incident that prompted it means the documentation hangs together rather than being a load of isolated pages with no connection between them. When you are mid incident and need to move between related docs quickly that structure really pays off. We had a situation where a network issue came up out of hours and the on call engineer was able to work through it almost entirely from the runbook without having to ring anyone, that kind of thing would not have been possible before.

The Jira integration is probably what seals it for us. Live Jira issue lists embedded in pages, pages linked directly to epics and tickets, when someone picks up a piece of work the context is just there attached to it. Not having to flick between tabs hunting for background information saves more time than you would think, especially across a busy sprint where there is a lot moving at once. Our team uses it to keep infrastructure change documentation tied directly to the relevant Jira tickets so there is a clear audit trail without any extra effort.

UI is clean and the editor does what you expect it to. Tables work properly, formatting is not a fight, and the template library for things like incident reports, meeting notes and project plans means you are not starting from a blank page every time. The inline comments on pages are genuinely useful too, team members can flag something or ask a question directly on the relevant section rather than sending a vague message saying "that thing in the doc." New starters tend to get comfortable with it pretty quickly, most people are navigating around it confidently within the first week without needing much hand holding.

Macros are worth mentioning as well. The table of contents macro on longer pages, status labels, expand sections for hiding detail that not everyone needs, they all add up to pages that are actually well structured and easy to read. We use the status labels on runbooks to mark whether they are up to date, in review or outdated, which sounds like a small thing but when you are managing a large number of docs it keeps things from going stale without anyone noticing. The expand macro is particularly useful for things like long troubleshooting steps where you only want to show the relevant section rather than dumping everything on screen at once.

We also use Confluence for onboarding documentation and it has made a noticeable difference there. New starters get a space with everything they need, environment access guides, team processes, architecture overviews, tooling setup steps, all written up and maintained in one place. Previously that was either a verbal handover or a rough email chain, neither of which is reliable. Having it written down properly means the information is consistent regardless of who is doing the onboarding and nothing gets missed because someone forgot to mention it.

For a team already running on Jira the cost is a straightforward conversation internally because it is included in the same Atlassian plan. There is no separate licence to justify, it is just there. Getting set up is fairly painless, the templates get you to something useful on day one and Atlassian's own documentation covers most configuration questions in enough detail that you rarely need to raise a support ticket. The community forums are active too, if you do run into something specific someone has usually already asked about it. The AI summarisation for long pages has saved me a few minutes here and there when picking up a document someone else wrote, getting the gist of a lengthy page without reading the whole thing first is a small but genuinely useful addition, and the draft generation is handy when you need to write something up quickly and just want a starting structure to work from rather than staring at an empty page. Review collected by and hosted on G2.com.

The editor is probably my biggest frustration day to day. The newer editor is better than it used to be but it still catches you out, particularly when you are pasting content in from somewhere else. Formatting goes all over the place and you end up spending ten minutes fixing spacing and font sizes rather than actually writing anything useful. It is the kind of thing that should just work and mostly does not.

Search is inconsistent. When it works it is fine but if a page is not titled clearly or the content is a bit vague it struggles. We have had situations where someone has spent ages trying to find a document through search, given up, and asked someone directly, only to find the page was there the whole time just not surfacing properly. For a tool that is entirely built around storing and retrieving information the search really should be more reliable than it is.

Page organisation can become a real problem over time if nobody is actively maintaining it. It is very easy for spaces to get cluttered, old pages get buried, duplicate content builds up, and without someone taking ownership of keeping things tidy it starts to feel like the same shared drive mess you moved away from. There is no built in way to enforce structure or flag stale content automatically, it all relies on people being disciplined about it which in a busy team does not always happen.

Permissions can get complicated in larger setups. Controlling who can view and edit across multiple spaces is not always intuitive and getting it wrong causes headaches. We had an issue where a space that should have been restricted was accessible to a wider group than intended and it took a while to unpick. Not a huge deal but the permissions model could be clearer.

The mobile experience is not great if you need to do anything beyond reading. Editing or creating pages on your phone is clunky enough that you just do not bother, which is fine most of the time but occasionally frustrating when you are away from your desk and need to update something quickly.

Performance can drag on pages that are heavy with macros or embedded Jira content. Nothing that makes it unusable but you notice it, especially if you have a page pulling in a large Jira board or a lot of dynamic content at once. It is one of those things that is easy to overlook when you are setting a page up but becomes annoying when you are opening it ten times a day.

The version history is there but not as useful as it could be. You can see previous versions and restore them but comparing changes between versions is not particularly clear, it does not make it immediately obvious what changed and where which makes reviewing edits more effort than it should be. For a team environment where multiple people are editing the same pages regularly a clearer diff view would be a genuinely useful improvement.

Pricing at higher tiers starts to feel like it adds up depending on how many users you have. The free and standard plans are reasonable but once you are scaling up the per user cost becomes a conversation, especially for larger teams where not everyone is a heavy user but still needs access. Review collected by and hosted on G2.com.

Revised Version: Confluence Professional Highlights

"I rely on Confluence as our primary Single Source of Truth (SSoT), streamlining everything from technical documentation to complex process management. What truly sets it apart for me are the specific features that reduce administrative overhead:

• Dynamic Live Artifacts: Using Jira Report macros and Live Tables, I can provide real-time project updates during meetings. This eliminates the need to manually toggle between spreadsheets, as any status change in Jira reflects instantly on the Confluence page.

• Version Control & History: The Page History and Diff Tracking features are vital for our sprints. They ensure the team always works from the most current requirements while providing a transparent audit trail of every change made during the development cycle.

• Automated Meeting Lifecycle: I leverage the Meeting Notes blueprint and Task Report macros to manage our Scrum ceremonies and CX reviews. By capturing action items directly within the notes using the Action Item component, I can automate the tracking of deliverables across different workstreams, ensuring nothing slips through the cracks.

• Collaborative Canvas: The real-time co-editing and Inline Comments allow for asynchronous feedback, which has significantly accelerated our sign-off process for project charters and process maps." Review collected by and hosted on G2.com.

1. Optimize Template Usability

Templates are only effective if people actually use them. To make them "easy to create" and even easier to fill out, focus on these UI/UX elements:

• Instructional Placeholder Text: Instead of leaving a section blank, use the Placeholder Text feature. It provides grayed-out hints (e.g., "Describe the 'Why' behind this feature here...") that disappear as soon as the user starts typing.

• Variable Prompts: Use Template Variables. When a user creates a page from your template, Confluence will prompt them to fill out specific fields (like "Project Name" or "Version Number") first, then automatically inject that data throughout the page.

• The "Create from Template" Button: Don't make users hunt through the "Create" menu. Place a Create from Template Macro directly on your team's homepage. This allows a one-click generation of a specific document type (like a "Weekly Sync" or "Bug Report").

2. Leverage "Page Properties" for Reporting

Flexibility comes from being able to see data in multiple ways without manual updates.

• The Page Properties Macro: Wrap your key metadata (Status, Owner, Due Date) in this macro.

• The Page Properties Report: On a high-level "Dashboard" page, use this macro to pull data from all your sub-pages automatically. If you change a status on an individual project page, the master dashboard updates itself instantly.

3. Improve Visual Navigation

A common complaint is that Confluence feels "cluttered." You can fix this with layout macros:

• Expand Macro: Use this to hide technical details or long lists that aren't needed by every reader. It keeps pages clean while keeping information accessible.

• Layout Columns & Sections: Stop using full-width text. Use the Page Layout tool to create a sidebar for a Table of Contents and a main section for content.

• Status Macro: Use the colorful status lozenges (e.g., [IN PROGRESS], [BLOCKED]) consistently. They are much easier to scan than plain text.

4. Structure for Long-Term Scalability

• Standardized Space Shortcuts: Customize the sidebar for every space. Pin the most important pages (like the Roadmap or Onboarding Guide) so users don't have to navigate the page tree.

• Automatic Labeling: Ensure your templates have pre-defined labels. This ensures that any page created from that template is automatically categorized for search and reporting macros. Review collected by and hosted on G2.com.

I like that enterprise users primarily leverage Confluence as a centralized Single Source of Truth, which breaks down information silos. I appreciate the deep integrations with project management tools like JIRA, Asana, and Miro that enable seamless workflow execution. I find the structured knowledge management with its hierarchical system of Spaces and Pages beneficial. The access and authentication features are also quite strong. I enjoy the template library and the real-time asynchronous collaboration capability, as templates are critical for maintaining standardization and consistency in document structure and workflow management.

As an large Enterprise customer for the Atlassian suite of products, the pricing was very attractive and the support for onboarding as well. Review collected by and hosted on G2.com.

A few areas include performance and technical latency, editing and formatting and customization limitations. There is room to further optimize access permissions and governance. Also, retrieval features can be further improved. Customization refers to brand-specific page construction, custom formatting, improved layouts, and HTML template improvements.

Confluence operates in a very crowded space with newer enterprise products like Glean. Review collected by and hosted on G2.com.

Great for SMB.Confluence is a great tool for managing project work alongside documentation, in a way that aligns well with Agile needs. It integrates smoothly with other systems, which makes it easy to add links and supporting docs and maintain a single source of truth. Atlassian provides a strong product for keeping documentation up to date while staying ahead of the curve. It’s also easy to adopt for both technical and non-technical teams. It is a perfect tool for medium to enterprise level business. Review collected by and hosted on G2.com.

Nothing specific that I dont like, apart from sometimes it gets too technical for the end user. Review collected by and hosted on G2.com.

Confluence provides a user-friendly platform for creating and managing documentation, knowledge bases, and project information. Its integration with Jira, strong search capabilities, collaboration features, and AI-assisted content creation improve productivity, communication, and overall team efficiency. Review collected by and hosted on G2.com.

Confluence can become difficult to manage as documentation grows, and performance may occasionally slow with large workspaces. Pricing can be a consideration for larger teams, and new users may require some onboarding to fully utilize advanced features. AI-assisted content is helpful but still benefits from human review and validation. Review collected by and hosted on G2.com.

I use Confluence as a knowledge base and a document management piece of software. I also appreciate being able to store our templates and track ongoing changes from different teams while keeping an archive of them. It's an easy way of tracking certain projects and certain configurations, which allows other teams to plug into it and take the information as well. This helps since things can easily get lost. Confluence provides one central software where everyone can check in and fill their own spaces with useful information. The initial setup was very easy, and we had great support from Atlassian. Review collected by and hosted on G2.com.

The only things that could be improved is maybe some of the apps and the paid apps and integrations, however easy enough. Review collected by and hosted on G2.com.