Confluence Reviews & Product Details

Confluence is a great tool for building and maintaining a team knowledge base. It supports various content types like pages, live docs, whiteboards, and databases, making it versatile and easy to organize. It integrates well with Jira and Product Discovery, and sharing content internally or externally is easy. Review collected by and hosted on G2.com.

The built-in page analytics are too basic and don’t provide enough insight into how content is being used or engaged with. More detailed and actionable data would be helpful. Review collected by and hosted on G2.com.

I really like its power as a centralized knowledge hub, which completely eliminates having separated information for your company. What I consider the most significant advantage is the seamless, deep integration with Jira, allowing teams to instantly link live issues, defects, development tasks, etc to comprehensive product and company documentation, and project plans. All of that, combined with a clear Space and Page hierarchy and real-time collaborative editing, makes it the definitive single source of truth for organizational knowledge and project context. Review collected by and hosted on G2.com.

I dislike its scalability and technical overhead. Sometimes, performance and loading time can become really slow when pages have lots of content, numerous attachments, or heavy macros, making editing a real challenge. From my experience, non-experienced users are the ones that suffer the most, especially with its extensive features and the initial challenge of navigating complex Space permissions and organizational structures. Finally, some people in the company have been struggling with the search function, as not all tickets are displayed before pressing the enter key, which may confuse them. Review collected by and hosted on G2.com.

It allows teams to collaborate in real time, maintain well-structured documentation, and easily track changes or contributions. The seamless integration with Jira is a major advantage, especially for project management and software development teams, as it connects documentation directly to tasks and workflows. The use of templates and macros also makes it incredibly easy to standardize content and keep everything organized across the organization. Review collected by and hosted on G2.com.

What I dislike about Confluence is that the user interface can become overwhelming as the volume of content grows.

Without strict structure and maintenance, pages can easily get disorganized, making it difficult to find relevant information. Also, while the editor is generally easy to use, it lacks some advanced formatting options found in traditional word processors, and working with tables or embedded content can feel clunky at times. Finally, for new or non-technical users, learning how to effectively use macros and manage permissions can be a bit challenging. Review collected by and hosted on G2.com.

We've been using the Confluence Bug Monitoring App for several years now in our day-to-day tasks, and it has noticeably improved how we track and document bugs within our QA and development workflows.

What we love most is how seamlessly it integrates with Confluence. It allows our team to log, monitor, and update bugs directly within the documentation space we're already using. No need to switch between platforms, which saves time and keeps context intact. The inline issue tracking and linking capabilities make collaboration between QA, devs, and project managers much smoother.

The interface is clean and intuitive, especially for non-technical users or stakeholders who just need visibility into open issues. Custom fields, labels, and filters are easy to set up and use.

Pros:

Native Confluence integration

Easy bug creation and tracking

Great for documentation-driven teams

Simple UI Review collected by and hosted on G2.com.

However, there’s still room for improvement. The reporting features could be more robust — exporting bug summaries or generating trend analysis reports requires manual work or external tools. It would also be helpful if there were stronger integrations with JIRA or Git, especially for teams using hybrid tracking.

Cons:

Limited analytics and reporting tools

Lacks deeper integration with external issue trackers Review collected by and hosted on G2.com.

I appreciate that I can easily iterate over ideas in real time or choose to be more deliberate in how I present them. I have control over who can modify the content and who can contribute, which is very beneficial in large environments where many people need access to valuable information and ideas. It is easy to use and edit, save, and restore. Drafts are available as needed. Content can be a work in progress without losing my place or thoughts. Review collected by and hosted on G2.com.

The new editor is very limited in terms of document styling, lacking customization options. This loss of fine-tuning abilities makes it challenging to transition from the previous version, which offered granular design and control that content writers appreciated. The tool should reconsider the thought process behind removing options and making documents appear uglier than they need to be. I'm unsure how my support will be affected by the layoff of Support staff. The people who supported us were excellent. Review collected by and hosted on G2.com.

As I work on Live Projects, Confluence be a very much Useful Platform. which helps us to manage/Create all the Docs very Consisely. and in addition, now they have provided Rovo AI, which is really helpful to summarize the whole Document which really save my time.

it is very Easy to use and also provide the Direct Integration with Slack which makes it Even better on Frequent Base. Review collected by and hosted on G2.com.

Although Confluence is very Useful Platform, but the History Tracking can be even Better.

Actually, few days ago, someone has just removed some portion of my Manual Step in Confluence Page. to find who has removed that i really wasted my 30-40 mins to check all the versions. in place of that if i have any feature which can directly show the change like 'Diff Checker', it will be very helpful. Review collected by and hosted on G2.com.

Confluence makes organizing and sharing documentation within the team straightforward. I appreciate the hierarchical structure of pages, which keeps project information and meeting notes neatly arranged. The integration with Jira is a significant advantage, as it allows technical documentation to be directly linked to project tasks. Additionally, the platform supports collaborative editing, maintains a version history, and offers templates that streamline the creation of standard documents. Review collected by and hosted on G2.com.

At times, the page editor can be sluggish, particularly when handling large documents or when several people are editing simultaneously. The permission system may also be somewhat confusing for newcomers, especially when it comes to managing access across different spaces. Improving the intuitiveness of the search function and increasing loading speed would enhance the overall experience. Review collected by and hosted on G2.com.

Confluence is best for creating a central, well organized knowledge hub where teams can collaborate in real time.

Its strong integration with Jira and powerful templates make it great for documentation, planning, and keeping everyone aligned. Review collected by and hosted on G2.com.

Some common dislikes about Confluence are its slow performance and heavy interface, especially in large workspaces. Review collected by and hosted on G2.com.

Confluence gives us one place where specs, runbooks, meeting notes, and onboarding live and people actually find them. The page tree + search works well, and the templates (PRD, postmortem, decision log) make it quick to start. I love the little quality‑of‑life bits: @mentions to nudge owners, inline code blocks, task lists with due dates, and the ability to turn a page into a lightweight project doc in minutes. The Jira integration is the kicker: I can drop an issue/filter URL and it renders beautifully, pull a change log or status report with JQL, and even create issues from highlighted text during a grooming session. It keeps docs and execution in sync without copy‑pasting screenshots. I also appreciate page history and inline comments for reviews great for audits and “who changed what” moments. Review collected by and hosted on G2.com.

The editor still has quirks. Tables can be fiddly (merging/splitting cells sometimes messes up spacing), and copy‑pasting from Google Docs or Notion brings odd formatting you have to clean up. Permissions are powerful but easy to over‑complicate new spaces inherit weirdly if you’re not careful, which can confuse who can see what. Search occasionally surfaces older pages above newer “canonical” ones unless you archive aggressively. Large attachments (design PDFs, datasets) bloat spaces fast, and the mobile app is fine for reading but not great for editing structured docs. Lastly, draw.io/diagram apps are excellent but can feel heavy on slow connections Review collected by and hosted on G2.com.

Confluence provides a very intuitive and organized way to document, share, and collaborate on information across teams. I really appreciate how easy it is to structure content with pages and spaces, as well as the integration with Jira, which makes project management much smoother. The real-time collaboration and version history are also great for keeping track of changes and ensuring transparency. Review collected by and hosted on G2.com.

Sometimes the editor can be a bit slow or laggy, especially with large pages or heavy formatting. It can also take some time for new users to understand the structure and permissions system. Additionally, some customization options (like layouts or templates) could be more flexible. Review collected by and hosted on G2.com.