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Confluence Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value ease of use in Confluence, appreciating its efficient document management and collaboration features. (304 mentions)
Users highlight the exceptional adaptability and integration of Confluence, enhancing collaboration and facilitating seamless teamwork. (213 mentions)
Users appreciate the organization and ease of use in Confluence, facilitating smooth documentation and collaboration. (160 mentions)
Users value the seamless integrations of Confluence, enhancing collaboration and simplifying project management processes. (158 mentions)
Users value the collaboration efficiency of Confluence, enhancing team alignment and streamlining documentation across departments. (147 mentions)
Users find Confluence not intuitive, struggling with slow performance, awkward formatting, and inconsistent search results. (84 mentions)
Users find that Confluence can be slow and difficult to navigate, especially when dealing with large content volumes. (84 mentions)
Users face challenges with page management, including slow performance, messy content, and confusing permissions. (71 mentions)
Users face a steep learning curve with Confluence, finding advanced features and permissions complex and time-consuming to master. (64 mentions)
Users find the complexity of Confluence challenging, especially regarding permissions, searching, and version control. (59 mentions)

5 Pros or Advantages of Confluence

5 Cons or Disadvantages of Confluence

Confluence Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Confluence, and what problem is it built to solve?

Confluence is used as a shared space for team documentation and knowledge, helping keep information organized and accessible rather than scattered across different tools. Teams use it to capture processes, project details, and decisions so colleagues can refer to the same information and collaborate around it.

What languages does Confluence support?

Confluence supports 20 languages, including English, Spanish, French, German, and Japanese, and others.

What company sizes and industries is Confluence the best fit for?

Confluence appears to suit teams across a range of sizes and industries, with the strongest representation among mid-market and enterprise organizations. The most visible segments include:
  • Company size: Mid-market teams (51–1,000 employees) and enterprise teams (more than 1,000 employees); small businesses are also represented.
  • Industry: Information technology and software, alongside financial services, marketing and advertising, and telecommunications.

How long does it take to implement Confluence across a team?

Teams report getting Confluence live on timelines ranging from a day to several months, with under one month the most common reported range. Longer rollouts also occur, particularly across larger or more complex environments.
Time to go live Relative frequency
Under one month Most common
One to three months Common
Under one day Also reported
Three to six months or longer Less common

What customer support options does Confluence provide, and how do users find the overall support experience?

Confluence support options include a knowledge base, chat, email/help desk, phone support, FAQs and forums, as well as 24/7 live-rep support. The experience is described as helpful and responsive, though resolving more specialized issues can take time and may involve working through documentation or community resources.

What tools and platforms does Confluence integrate with, and how do these integrations help users get more value from the product?

Confluence offers 142 integrations. Users connect it with tools for project and development work, communication and file collaboration, and design and diagramming.
  • Project and developer tools: Jira, Jira Service Management, Bitbucket, and Trello.
  • Communication and file collaboration: Slack, Microsoft Teams, Google Workspace, and SharePoint.
  • Design and diagramming: Figma, Lucid, and Draw.io.
These connections keep documentation close to tickets, project updates, shared files, and designs, helping teams find context and collaborate without as much switching between tools.

What features or capabilities could make Confluence even more useful?

Confluence could be more useful with stronger content discovery and more support for keeping large knowledge bases organized. Improvements that would address recurring needs include:
  • Make search more relevant and reliable, especially for older, duplicate, or similarly named pages.
  • Add clearer ways to flag stale content, prompt page owners to review it, and reduce duplication as spaces grow.
  • Make editing and formatting smoother, particularly for tables, long pages, and content pasted in from other tools.
  • Simplify permission management so teams can understand and maintain access across spaces and pages more easily.

How useful do Confluence users find its AI features in everyday use?

Confluence users find its AI capabilities useful for quicker access to information and routine documentation tasks, though the experience is mixed and some find the results need improvement.
  • Finding and understanding content: Rovo and AI-assisted search or question answering can surface relevant information from pages; summaries help users digest long documents.
  • Writing and refining content: Users describe using AI to draft, rewrite, and improve documentation.
These tools can save time when gathering context or getting a first draft started, but users still review and refine the output, and some want more accurate or capable results.

Is Confluence considered safe and secure for handling data?

Confluence is used to share information with access controls, and users value page or space permissions alongside version history and change tracking. Those controls can help teams manage access and trace edits, but permission settings can be difficult to understand at scale, so careful administration matters to avoid unintended access.

Confluence Reviews (4,372)

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Confluence Reviews (4,372)

View 8 Video Reviews
4.1
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NA
Namir A.
Editor and Publicist
Mid-Market (51-1000 emp.)
"Confluence: a fantastic system for business work and collaboration."
5/5
What do you like best about Confluence?

Confluence is a fantastic business work system that offers digital automation tools that facilitate the execution of your virtual work processes, enabling business communication and collaboration at all times.

In addition, Confluence offers interactive and advanced resources that allow you to combine your main work systems without any problems, facilitating the execution of your work processes and improving the final quality of all your business projects. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

I have nothing bad to say about Confluence's digital features and resources, I think it is an excellent system that stands out for its performance and ease of implementation. Review collected by and hosted on G2.com.

Anmol M.
AM
Anmol M.
Cloud Developer
Enterprise (> 1000 emp.)
Originally submitted 5/14/2026
"Clean, Pleasing UI with Handy Tools"
5/5
What do you like best about Confluence?

I really like the UI and the colours which have been used, the UI is very clean and tools are very handy which makes it really pleasing to use Review collected by and hosted on G2.com.

What do you dislike about Confluence?

I think how it tracks the version history can be updated or made better, currently its very cumbersome to interact with it. Review collected by and hosted on G2.com.

SA
Sravya A.
Software Engineer
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Centralized Documentation Simplified"
4/5
What do you like best about Confluence?

I like using Confluence as a centralized documentation and collaboration tool. It makes it easy for my team to create, organize, and maintain project documentation like technical designs, requirements, meeting notes, SOPs, and knowledge base articles. The ease of creating, organizing, and maintaining documentation in a structured way is what I like most about it. The rich text editor, templates, and macros simplify documenting complex information clearly without much formatting effort. Real-time collaboration features, such as inline comments and mentions, make team discussions transparent and efficient. The integration with Jira is a big advantage since it links documentation directly to tasks and tickets, keeping work and context connected. I find Confluence's advanced search and page hierarchy very valuable, making it easy to quickly find relevant information, even in large workspaces. Page versioning and access controls ensure content accuracy and security. I appreciate embedding files, Jira issues, diagrams, and external links directly into pages, keeping everything contextual and easy to reference. The advanced search allows me to quickly locate specific pages or keywords without navigating through multiple spaces, saving time in large projects. Page hierarchy helps organize information, structuring content into parent and child pages makes navigation of complex documentation easier. The initial setup was straightforward, with easy space creation, basic permission setup, and team onboarding, aided by templates that allowed immediate documentation. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

As documentation grows, pages can sometimes feel cluttered and maintaining a clean structure requires manual effort. The editor, though powerful, can occasionally be slow when working with large pages or many embedded elements. Also, managing permissions at a very granular level can become complex in larger organizations. Improving performance for large spaces and simplifying permission management would enhance the overall experience. Review collected by and hosted on G2.com.

VH
Vishal H.
Salesforce Developer
Manufacturing
Enterprise (> 1000 emp.)
Originally submitted 1/28/2026
"A Powerful Tool for Team Collaboration and Documentation"
5/5
What do you like best about Confluence?

Confluence is a great tool for creating and organizing documentation in one central place. I especially like how easy it is to collaborate with team members in real time while keeping everything version-controlled. Its integration with Jira is also very convenient for project tracking and for linking requirements directly to the relevant documentation. I use it frequently, and it genuinely helps keep our team knowledge structured, consistent, and easy to access when we need it. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

Sometimes the editor can feel a bit slow or cluttered when working with large pages. Finding older content can also be tricky if pages aren’t well organized from the start. The permissions setup can be confusing at times, especially for new users. Apart from that, it’s a solid tool. Review collected by and hosted on G2.com.

Jay V.
JV
Jay V.
software Engineer
Small-Business (50 or fewer emp.)
"Confluence Makes Knowledge Sharing and Team Collaboration Effortless"
4.5/5
What do you like best about Confluence?

What I like most about Confluence is how easy it makes sharing knowledge in one place. Instead of documents being spread across emails, drives, or chats, everything lives in a single workspace that the whole team can access anytime. Another great thing is how simple it feels to write and read. You don't need special skills to create a page. You can start typing like a normal document, add headings, tables, or links, and the page looks clean and professional automatically. Confluence is also very good for team collaboration. Multiple people can work on the same page, leave comments, and suggest changes without confusion. This makes teamwork smoother, especially when people are working remotely. I also like how easy it is to organize information. Pages can be grouped by project, topic, or team, which makes finding old notes or documents much faster. It reduces the time spent searching for the work. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

One thing I dislike is that Confluence can feel a bit slow at times, especially when pages become very large or heavy or have many images and tables. This can slightly affect productivity. Another downside is that new users may feel confused at first. With many spaces, pages, and options, it takes some time to understand where to create content and where to find existing information. Formatting can sometimes feel less flexible compared to advanced document tools. While it works well for most use cases, small layout changes can take extra effort. Search results are helpful, but when there is a lot of content, it can still be hard to find the exact page you want without using specific keywords. Review collected by and hosted on G2.com.

Sumisha J.
SJ
Sumisha J.
Senior Software Engineer
Computer Software
Mid-Market (51-1000 emp.)
"Efficient Collaboration with Room for Improvement"
4.5/5
What do you like best about Confluence?

I like how Confluence makes collaboration and documentation easy by keeping everything in one central place. It's really convenient to create, organize, and share content with my team. I also appreciate its clear and structured documentation for features, decisions, and processes, as well as its flexibility and useful features like templates and comments, which enhance efficiency. Additionally, I find the setup easy to get started with, although organizing content and permissions did take some effort initially. The ability to track and manage work, write project documents, requirements, and meeting notes in one place is incredibly helpful. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

One thing that could be improved in Confluence is the search experience; sometimes it's hard to quickly find the exact page, especially when there is a lot of content. The search results can feel inconsistent when using different keywords for the same content. For example, if a page title uses one term but the content uses a slightly different variation, the page doesn't always appear prominently in the results. This impacts my work because I end up spending extra time trying multiple search terms or navigating through spaces manually to find the right document. Another area is the editor performance, which can feel slightly slow or laggy. Pages with a lot of tables, images, or embedded elements tend to lag while typing or scrolling. When multiple people are editing the same page, it can occasionally feel less responsive or cause minor sync delays. Review collected by and hosted on G2.com.

Sebastian P.
SP
Sebastian P.
QA Engineer Lead
Marketing and Advertising
Enterprise (> 1000 emp.)
Originally submitted 1/6/2026
"Solid Documentation Platform with Great Jira Integration, Despite Performance Issues"
3.5/5
What do you like best about Confluence?

Confluence has become our central hub for all documentation. The spaces and page hierarchy make it easy to organize information by team or project - our engineering space has separate sections for architecture docs, runbooks, and meeting notes.

The rich text editor handles everything we need: code blocks for snippets, tables for specs, embedded diagrams, and linked Jira tickets. Templates save us time - when starting a new project, I use our standard project template and just fill in the details rather than starting from scratch.

Real-time collaboration is a game-changer. Multiple people can edit the same page simultaneously, which makes our team meetings much more productive. We take collaborative notes and everyone contributes live.

The Jira integration works seamlessly - I can embed roadmaps and issue lists directly in pages, so our project status docs stay current automatically. Search is generally solid for finding old documentation quickly. Version history has saved us a few times when we needed to revert accidental changes. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

The editor can be frustrating when copying content from external sources - formatting breaks unexpectedly and fixing it wastes time. Performance noticeably slows in our large spaces with 500+ pages; page loads can take 5-10 seconds.

Without discipline, pages get messy fast. We've had issues with duplicate or outdated documentation scattered across spaces because people don't clean up or deprecate old content. Finding the right page sometimes takes longer than it should.

The permission system is confusing. Setting up proper access for contractors required our admin to spend considerable time figuring out space vs page permissions.

The mobile app is barely functional - viewing is okay but editing is clunky. No offline access is problematic when traveling or during internet outages.

For our team size (75+ users), licensing costs add up quickly. Advanced features like custom macros have a steeper learning curve than expected. Review collected by and hosted on G2.com.

AS
Amir S.
Computer Engineer
Mid-Market (51-1000 emp.)
"Create a secure and professional space for collaboration and communication with Confluence tools."
5/5
What do you like best about Confluence?

Confluence is one of my favorite digital platforms for communicating and collaborating with my entire team because it offers the most accessible and efficient virtual tools of its kind, allowing me to manage and visualize all my work processes.

I can also say that Confluence offers top quality customer service, facilitating the execution of all its work tools and the resolution of problems for all its users. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

I think Confluence is a secure and advanced platform that has no flaws in the functioning of all its work resources, I can recommend its use for its quality and technical performance. Review collected by and hosted on G2.com.

Kieran H.
KH
Kieran H.
Advisor
Mid-Market (51-1000 emp.)
"Effortless Setup and Exceptional Usability"
5/5
What do you like best about Confluence?

I love using Confluence because it helps me find out about certain products and action the estimates from patients. My experience with it has been wonderful. Confluence also helps with finding the next steps and knowing exactly what needs to be done in our company, which improves overall customer satisfaction. The initial setup was very easy and seamless due to most of the information already being programmed into Confluence. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

nothing much Review collected by and hosted on G2.com.

Nikita J.
NJ
Nikita J.
Programmer
Information Technology and Services
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy-to-Use Confluence That Streamlines Team Collaboration and Documentation"
4.5/5
What do you like best about Confluence?

Confluence is very easy to use and helps teams collaborate effectively in one place. Creating organizing and sharing documentation is simple. The integration with Jira makes tracking work and maintaining project knowledge seamless . It improves transparency and saves time by keeping everything well documented. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

Sometimes page loading can be slow when space becomes large. Managing permission and page hierarchy can be confusing for new users. The search functionality could be more accurate, and formatting options are somewhat limited. Review collected by and hosted on G2.com.