--- title: Commusoft Reviews meta\_title: 'Commusoft Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 40 reviews by the users' company size, role or industry to find out how Commusoft works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 40 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Commusoft Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Commusoft, benefiting from its straightforward invoicing and helpful customer service. [(2 mentions)](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=1750222&qs=pros-and-cons#reviews) Users value the **helpful customer support** of Commusoft, enhancing their overall experience with the product. [(1 mentions)](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=1750166&qs=pros-and-cons#reviews) Users value the **ease of creation** in Commusoft, appreciating its straightforward invoicing and job tracking features. [(1 mentions)](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=2007814&qs=pros-and-cons#reviews) Users commend the **easy integration** of Commusoft with existing accounts software, simplifying their workflow and invoicing process. [(1 mentions)](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=2007818&qs=pros-and-cons#reviews) Users love the **user-friendly design** of Commusoft, appreciating its ease of use and helpful customer service. [(1 mentions)](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=1750050&qs=pros-and-cons#reviews) Users express a desire for **better support options** , specifically wishing for phone support at all license levels. [(1 mentions)](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=2053822&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Commusoft ##### 1. Ease of Use Users appreciate the **ease of use** in Commusoft, benefiting from its straightforward invoicing and helpful customer service. [ See 2 mentions ](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=1750222&qs=pros-and-cons#reviews) See Related User Reviews TP Thomas P. Small-Business (50 or fewer emp.) 4.5/5 "Works for us as a small business." What do you like about Commusoft? Ease of use. Feedback allows us to keep track of how long jobs take. Straightforward invoice system. Easy integration with our Accounts Software. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Very Easy to use" What do you like about Commusoft? Easy to use and alot of features. The customer service are always helpful ##### 2. Customer Support Users value the **helpful customer support** of Commusoft, enhancing their overall experience with the product. [ See 1 mentions ](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=1750166&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Very Easy to use" What do you like about Commusoft? Easy to use and alot of features. The customer service are always helpful ##### 3. Easy Creation Users value the **ease of creation** in Commusoft, appreciating its straightforward invoicing and job tracking features. [ See 1 mentions ](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=2007814&qs=pros-and-cons#reviews) See Related User Reviews TP Thomas P. Small-Business (50 or fewer emp.) 4.5/5 "Works for us as a small business." What do you like about Commusoft? Ease of use. Feedback allows us to keep track of how long jobs take. Straightforward invoice system. Easy integration with our Accounts Software. ##### 4. Easy Integration Users commend the **easy integration** of Commusoft with existing accounts software, simplifying their workflow and invoicing process. [ See 1 mentions ](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=2007818&qs=pros-and-cons#reviews) See Related User Reviews TP Thomas P. Small-Business (50 or fewer emp.) 4.5/5 "Works for us as a small business." What do you like about Commusoft? Ease of use. Feedback allows us to keep track of how long jobs take. Straightforward invoice system. Easy integration with our Accounts Software. ##### 5. User-Friendly Users love the **user-friendly design** of Commusoft, appreciating its ease of use and helpful customer service. [ See 1 mentions ](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=1750050&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Very Easy to use" What do you like about Commusoft? Easy to use and alot of features. The customer service are always helpful ### Top Cons or Disadvantages of Commusoft ##### 1. Poor Support Users express a desire for **better support options** , specifically wishing for phone support at all license levels. [ See 1 mentions ](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=2053822&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Invaluable workflow tool" What do you dislike about Commusoft? The plan we are on is online support only, which is excellent however we are hoping to move up to phone support in the future. We would have preferre ## Top-Rated Alternatives [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![FieldPulse](https://images.g2crowd.com/uploads/product/hd_favicon/2042d283ea3abd7febbaba3f4dbb300e/fieldpulse-fieldpulse.svg "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/commusoft/competitors/alternatives) NL Naomi L. Operations Director Small-Business (50 or fewer emp.) 11/22/2019 "Streamline your business" 5/5 What do you like best about Commusoft? Commusoft has helped us organise our business more than we could ever have hoped it would. It's awesome and the team are committed to your success. There are many areas it has helped us to be more efficient, from the office team to those out in the field. Review collected by and hosted on G2.com. What do you dislike about Commusoft? The estimating - it's not currently comprehensive enough for our needs. It would also be good if the Analytics could be customisable for our business specifically. Review collected by and hosted on G2.com. Recommendations to others considering Commusoft: Understand your business requirements and areas that need improvement. Access as much information and demos for Commusoft beforehand. The training given when first purchasing the product can be really tailored to your business so the more you put in before the training the more value you will add to it and the easier you will find it to implement. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Diary management, invoicing, compliance, communication and customer notification have all improved with the aid of Commusoft. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Andy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy S.") AS Andy S. Business Owner Utilities Small-Business (50 or fewer emp.) 11/20/2019 "Vital for my business!" 4.5/5 What do you like best about Commusoft? Very useful software for integrating my work diary, customer database, estimates and jobs - just about everything in one package. Review collected by and hosted on G2.com. What do you dislike about Commusoft? It can be a little tricky to learn, probably because it has so many bells and whistles. Review collected by and hosted on G2.com. Recommendations to others considering Commusoft: Look at the extensive on-line help and don't be afraid of using the excellent telephone support. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? The ability to see all my work in one place + the integration with my accounting software (Xero) is really useful and saves a lot of time. The latest version also has much better customer communication features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Small-Business (50 or fewer emp.) 3/5/2020 "Great Diary Management" 5/5 What do you like best about Commusoft? Very easy system to use for many jobs. We have a number of engineers and the system is great for seeing quickly who is working where. We can also invoice and quote all on one system. Review collected by and hosted on G2.com. What do you dislike about Commusoft? There can be a delay between engineer notes uploading to the office. This cause the most amount of problems as it delays our invoicing. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Commusoft has help our business become much more efficient and is great for having all our data in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TW Tricia W. Bookkeeper Small-Business (50 or fewer emp.) 11/21/2019 "Commusoft Review" 4/5 What do you like best about Commusoft? All customers information available for engineers. Accounts data can be downloaded to excel. Can control the data if importing to an accounts package. Review collected by and hosted on G2.com. What do you dislike about Commusoft? Not flexible. From an accounts point of view you cannot look at a customers main account you have to drill down to get the information you need which is time consuming. Also you cannot put as payment on account which does happen in most industries. Review collected by and hosted on G2.com. Recommendations to others considering Commusoft: Like any other software package use the demo to make sure it is what you are looking for. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? /None at the moment Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 12/3/2019 "Best Field management software in the world" 5/5 What do you like best about Commusoft? - Ability to book jobs from the office - Each engineer gets real-time update on their phone - We can also track our van and send instant notification to client once an engineer is on this way Review collected by and hosted on G2.com. What do you dislike about Commusoft? Nothing at the moment. Love all the updates and functionality of the product Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Organising and keep tracks of jobs has been completed. ability to go back in the past and look at pictures Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RR Roxana R. Office manager Small-Business (50 or fewer emp.) 11/22/2019 "Great service and help from the commusoft representative" 5/5 What do you like best about Commusoft? The training sessions are really interesting and help you learn a lot Review collected by and hosted on G2.com. What do you dislike about Commusoft? the fact that at the beginning it looks a bit complex but actually is not Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? We are completing jobs for our clients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![David S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David S.") DS David S. Technical Sales Manager Small-Business (50 or fewer emp.) 11/26/2019 "Commusoft has transformed our day to day work" 5/5 What do you like best about Commusoft? The flexibility of information between the office and engineer Review collected by and hosted on G2.com. What do you dislike about Commusoft? you cant change some details on a job when it has been completed Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? keeping track of job details and not missing job sheets Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 1/31/2020 "GREAT SOFTWARE" 5/5 What do you like best about Commusoft? GREAT SOFTWARE FOR HEATING COMPANIES. VERY EASY TO NAVIGATE, EXTREMLY TIME EFFECTIVE. Review collected by and hosted on G2.com. What do you dislike about Commusoft? HAVE TO SHUT DOWN JOBS AND PUT FREE OF CHARGE TO CLOSE DOWN JOBS IF FORGOTTON VERY TIME CONSUMING Review collected by and hosted on G2.com. Recommendations to others considering Commusoft: N/A Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? EASY TO PLAN DIARIES FOR ENGINEERS IN ADVANCE. CAN EASILY SEE HOW MANY JOBS BOOKED IN PER DAY EASY TO MOVE JOBS AROUND Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 12/13/2019 "Great software - easy to use" 4.5/5 What do you like best about Commusoft? Great piece of software for our Heating Industry. Review collected by and hosted on G2.com. What do you dislike about Commusoft? None really - just me getting used to it !! Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? easier tracking of jobs for our customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Small-Business (50 or fewer emp.) 12/5/2019 "Easy to adapt " 5/5 What do you like best about Commusoft? Simple and easy software, customer service is excellent Review collected by and hosted on G2.com. What do you dislike about Commusoft? Its very easy and helpful. Cant go wrong Review collected by and hosted on G2.com. Recommendations to others considering Commusoft: Highly recommended Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Its my record keeping software Review collected by and hosted on G2.com. 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