--- title: Commusoft Reviews meta\_title: 'Commusoft Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 40 reviews by the users' company size, role or industry to find out how Commusoft works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 40 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Commusoft Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Commusoft, benefiting from its straightforward invoicing and helpful customer service. [(2 mentions)](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=1750222&qs=pros-and-cons#reviews) Users value the **helpful customer support** of Commusoft, enhancing their overall experience with the product. [(1 mentions)](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=1750166&qs=pros-and-cons#reviews) Users value the **ease of creation** in Commusoft, appreciating its straightforward invoicing and job tracking features. [(1 mentions)](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=2007814&qs=pros-and-cons#reviews) Users commend the **easy integration** of Commusoft with existing accounts software, simplifying their workflow and invoicing process. [(1 mentions)](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=2007818&qs=pros-and-cons#reviews) Users love the **user-friendly design** of Commusoft, appreciating its ease of use and helpful customer service. [(1 mentions)](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=1750050&qs=pros-and-cons#reviews) Users express a desire for **better support options** , specifically wishing for phone support at all license levels. [(1 mentions)](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=2053822&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Commusoft ##### 1. Ease of Use Users appreciate the **ease of use** in Commusoft, benefiting from its straightforward invoicing and helpful customer service. [ See 2 mentions ](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=1750222&qs=pros-and-cons#reviews) See Related User Reviews TP Thomas P. Small-Business (50 or fewer emp.) 4.5/5 "Works for us as a small business." What do you like about Commusoft? Ease of use. Feedback allows us to keep track of how long jobs take. Straightforward invoice system. Easy integration with our Accounts Software. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Very Easy to use" What do you like about Commusoft? Easy to use and alot of features. The customer service are always helpful ##### 2. Customer Support Users value the **helpful customer support** of Commusoft, enhancing their overall experience with the product. [ See 1 mentions ](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=1750166&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Very Easy to use" What do you like about Commusoft? Easy to use and alot of features. The customer service are always helpful ##### 3. Easy Creation Users value the **ease of creation** in Commusoft, appreciating its straightforward invoicing and job tracking features. [ See 1 mentions ](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=2007814&qs=pros-and-cons#reviews) See Related User Reviews TP Thomas P. Small-Business (50 or fewer emp.) 4.5/5 "Works for us as a small business." What do you like about Commusoft? Ease of use. Feedback allows us to keep track of how long jobs take. Straightforward invoice system. Easy integration with our Accounts Software. ##### 4. Easy Integration Users commend the **easy integration** of Commusoft with existing accounts software, simplifying their workflow and invoicing process. [ See 1 mentions ](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=2007818&qs=pros-and-cons#reviews) See Related User Reviews TP Thomas P. Small-Business (50 or fewer emp.) 4.5/5 "Works for us as a small business." What do you like about Commusoft? Ease of use. Feedback allows us to keep track of how long jobs take. Straightforward invoice system. Easy integration with our Accounts Software. ##### 5. User-Friendly Users love the **user-friendly design** of Commusoft, appreciating its ease of use and helpful customer service. [ See 1 mentions ](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=1750050&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Very Easy to use" What do you like about Commusoft? Easy to use and alot of features. The customer service are always helpful ### Top Cons or Disadvantages of Commusoft ##### 1. Poor Support Users express a desire for **better support options** , specifically wishing for phone support at all license levels. [ See 1 mentions ](https://www.g2.com/products/commusoft/reviews?filters%5Bsentiment_snippet%5D=2053822&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Invaluable workflow tool" What do you dislike about Commusoft? The plan we are on is online support only, which is excellent however we are hoping to move up to phone support in the future. We would have preferre ## Top-Rated Alternatives [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![FieldPulse](https://images.g2crowd.com/uploads/product/hd_favicon/2042d283ea3abd7febbaba3f4dbb300e/fieldpulse-fieldpulse.svg "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/commusoft/competitors/alternatives) ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Small-Business (50 or fewer emp.) 7/17/2023 "Thank you commusoft!" 5/5 What do you like best about Commusoft? Commusoft has streamlined many of our processes and eased the flow from customer booking to job completion and invoicing. Review collected by and hosted on G2.com. What do you dislike about Commusoft? Not being able to edit an invoice address after creating an invoice. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Ease of use for us, engineers and customers, from booking in, organising, invoicing and reminders. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CM Cheryl M. Works Director Small-Business (50 or fewer emp.) 3/22/2023 "Commusoft has been a great service and would highly recommend" 5/5 What do you like best about Commusoft? Commusoft is helpful for keeping engineers diaries organised and creating indepth job reports. Being organised is the key to a successful company and commusoft offers everything in one package. Great software and great technical help when needed. Review collected by and hosted on G2.com. What do you dislike about Commusoft? We have nothing to dislike about commusoft it has served us well for the past 8 years Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Time keeping and organisation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AR abdur r. admin assistant Small-Business (50 or fewer emp.) 1/6/2023 "Easy to use" 5/5 What do you like best about Commusoft? Very clean template and easy to use software, I also like the fact it is mobile and very easy to access Review collected by and hosted on G2.com. What do you dislike about Commusoft? Sometimes the IOS apps on ios has glitches, but its sorted one deleted and downloaded Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? organising our daily jobs and allocating to engineers made easy Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 1/12/2023 "Excellent" 5/5 What do you like best about Commusoft? Integration facilities - the software links to Xero and various other cloud-based softwares Review collected by and hosted on G2.com. What do you dislike about Commusoft? Speed can sometimes be slow - number of users for example can slow the processing speed Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? The support team are always looking to improve the software based on our recommendations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 11/9/2022 "Good system overall and works effectively with regards to managing engineers movements." 3.5/5 What do you like best about Commusoft? Ease of use, visibility of Engineers movements. Review collected by and hosted on G2.com. What do you dislike about Commusoft? Issues with linking with sage, cis and vat reverse charge. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Managing Engineers time, quick invoicing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PB Pedro B. Enterprise (\> 1000 emp.) 11/17/2020 "the customer service is quite fast when answering any questions" 3.5/5 What do you like best about Commusoft? The fact that it allows me to perform multiple tasks in a fairly simple and fast way is of great help to improve a large number of processes within my company, another point in its favor is that it allows me to create a database of my clients in a fairly simple way, so that later I can use that information to create promotions or offer products according to the profile of my clients, the customer service is quite fast when answering any questions or concerns that may arise to present during the use of this application, the fact that it provides a safe and reliable storage for the data generates more peace of mind regarding the protection of my clients' information. Review collected by and hosted on G2.com. What do you dislike about Commusoft? Learning this application is somewhat complex and cumbersome, so you should rethink the way they have designed their interface. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? It has been helping me to generate a more robust, reliable and secure database of clients to whom I can offer my products, with the information provided I can create advertising for my products based on the interests of my clients, which together With the information collected they guarantee that it is a complete success. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite HC Harry C. Small-Business (50 or fewer emp.) 1/15/2020 "Been using Commusoft for 7 years now and they are outstanding!" 5/5 What do you like best about Commusoft? \*Outstanding customer service \*Always doing regular updates \*Always listening to my feedback and are always trying there upmost to update or change there features to try and suit our company. \*Been using them for 7 years now and if you compare how they were then to now it is completely different, even in 2013 it was still good but now it's on another level it's so easy and efficient to use. \*It's also so handy for new staff because it's so easy to learn and work your way around. Training new staff use to be very difficult on our old system but now new tstaff can learn within days the features of commusoft. \*Always keeping us up to date on new updates. \*Have fast response times to your enquiries \*They have so many features as well \*We can track our engineers through Commusoft \*Diary management is brillaint \*Filling is so much easier \*The fact you can do emails, text messages and payments through Commusoft is just top notch. Review collected by and hosted on G2.com. What do you dislike about Commusoft? Being perfectly honest, I could not find a single bad thing to say. If there ever is something I don't like about commusoft or there's a feature that doesn't work properly or could do with adjusting Commusoft will listen and try there upmost to sort that out. Many times over the last 7 years they've adjusted or added so many features that makes us work more effieciently and quicker. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? If I compare where our company was 10 years. We were still doing well but the whole process of what we do took so long and would take up a lot of time. Payments use to take us 5 minutes on our old software and we had to do this for hundreds of jobs a month. now it takes 5 seconds to do a payment through commusoft. We can track where our engineers go being able to keep our customer up to date on ETA on appointment, filing our invoices and receipts is just so fast and efficient.It is simply unbelievable! Through Commusoft we have been able to grow as a company as all the tedius and long winded jobs take a matter of seconds Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sue J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sue J.") SJ Sue J. Gas Service Coordinator Small-Business (50 or fewer emp.) 2/7/2020 "We could not function without Commusoft now" 5/5 What do you like best about Commusoft? Commusoft has been invaluable in helping JDL to expand its Minor Works department from 3 engineers to 10. Commusoft is great for seeing where the engineers are and looking at customer job history. The e-mail and telephone support received from Commusoft is excellent and the staff are all very friendly Review collected by and hosted on G2.com. What do you dislike about Commusoft? Sometimes frustrating when you get thrown out of Commusoft and you have to close all the tabs and log in again Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? The biggest benefit is not having paper job books. Everything is done electronically and is less likely to be lost or mislaid. We have also started using the purchase order function - this has been a great benefit for calculating the total job costs and also for checking purchase orders against invoices - we have gained a fair amount of money back from suppliers for incorrect invoices! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic GC Greg C. Director Small-Business (50 or fewer emp.) 11/26/2019 "Great from start to implementation into the running of the company. " 5/5 What do you like best about Commusoft? From the start we found commusoft easy to use, we was up and running before we had the training. The training is also Great and point out very useful features. We love being able to see completed jobs as they happen. Any issues with jobs can all be recorded in one please and pictures taken to show any issues. Also all work completed can have a picture taken for quality check purposes. Review collected by and hosted on G2.com. What do you dislike about Commusoft? I do not like the notification feature, it notifies about so may things, then you cannot close it down until you look through them all. then the feature becomes redundant because you have too many to go through and delete. Review collected by and hosted on G2.com. Recommendations to others considering Commusoft: Great to use. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Tracking of completed jobs. No lost paperwork. Phone traffic minimised. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KH Karen H. Director Small-Business (50 or fewer emp.) 11/22/2019 "Amazing" 4.5/5 What do you like best about Commusoft? Commusoft is a very good and comprehensive job management system. It handles booking appointments, emailing appointment reminders to customer and engineers with ease. It is very simple and straightforward to use with the more complex IT side hidden in the settings or with the Commusoft tech guys. The diary systems works well, alongside the customer input, job input and invoicing seamlessly integrates with Xero. The support staff and friendly and helpful. Updates are happening all the time in the background to improve the system and they are more than happy to listen to suggestions. Review collected by and hosted on G2.com. What do you dislike about Commusoft? The system itself is very good but I feel there could be more which the system can do to benefit businesses which use it even further. There are other pieces of software which could benefit from being integrated with Commusoft which could lead to it being an even better all encompassing system. Just because no other business is forward thinking enough to ask for these changes doesn't mean they wouldn't use them if they were implemented to grow their business. It would be helpful to have a different tariff for office staff or engineers, engineers only use a small percentage of the capabilities of Commusoft, we would happily pay more per office staff member if more features were available and less per engineer who doesn't use these extra features. Ipad - the Ipad uses Commusoft App with no option for the desktop[ version, it would be much better to be allowed to use the desktop version on the iPad (or similar). Review collected by and hosted on G2.com. Recommendations to others considering Commusoft: Don't delay and get this system installed and it is excellent and saves time and ultimately money for your business. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Time management has dramatically improved with many jobs now all done on Commusoft without duplication. Review collected by and hosted on G2.com. 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