--- title: CommerceIQ Reviews meta\_title: 'CommerceIQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 28 reviews by the users' company size, role or industry to find out how CommerceIQ works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 28 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### CommerceIQ Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **fast and intuitive data analysis** from CommerceIQ invaluable for efficient trading on Amazon. [(14 mentions)](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622693&qs=pros-and-cons#reviews) Users find CommerceIQ's **ease of use** essential for daily tasks across various business functions, enhancing productivity. [(11 mentions)](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622340&qs=pros-and-cons#reviews) Users value the **efficiency** of CommerceIQ for swift metric overviews and streamlined support, enhancing their trading activities. [(11 mentions)](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622531&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** of CommerceIQ, noting their responsiveness and tailored insights for business needs. [(8 mentions)](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622252&qs=pros-and-cons#reviews) Users value the **comprehensive support** from CIQ, enabling efficient access to metrics and actionable insights for Amazon trading. [(6 mentions)](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622452&qs=pros-and-cons#reviews) Users experience **data inaccuracies** that complicate tracking marketshare and updating product details effectively. [(7 mentions)](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622805&qs=pros-and-cons#reviews) Users experience **slow performance** with CommerceIQ, particularly with module loading times and report generation delays. [(4 mentions)](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622314&qs=pros-and-cons#reviews) Users experience **poor customer support** at CommerceIQ, highlighted by frequent account manager turnover and lack of assistance. [(3 mentions)](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622615&qs=pros-and-cons#reviews) Users report experiencing frequent **software bugs** that lead to manual intervention and delays in campaign launches. [(3 mentions)](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622636&qs=pros-and-cons#reviews) Users have noted the **inaccurate reporting** in CommerceIQ, affecting confidence in the platform's data insights. [(2 mentions)](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=2360035&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of CommerceIQ ##### 1. Data Analysis Users find the **fast and intuitive data analysis** from CommerceIQ invaluable for efficient trading on Amazon. [ See 14 mentions ](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622693&qs=pros-and-cons#reviews) See Related User Reviews ![Tae K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tae K.") TK Tae K. Mid-Market (51-1000 emp.) 3.0/5 "Unified Automation and AI Profit Recovery, With Room to Improve" What do you like about CommerceIQ? CommerceIQ is highly regarded for its unified automation, which syncs advertising and supply chain data to prevent wasted spend on out-of-stock items. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "CIQ Delivers Actionable Metrics, though Recommendations and Reporting could be improved" What do you like about CommerceIQ? CIQ provides a fast, intuitive overview of key metrics, making it easier to support trading activities on Amazon. The integration of an internal taxon ##### 2. Ease of Use Users find CommerceIQ's **ease of use** essential for daily tasks across various business functions, enhancing productivity. [ See 11 mentions ](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622340&qs=pros-and-cons#reviews) See Related User Reviews ![Tae K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tae K.") TK Tae K. Mid-Market (51-1000 emp.) 3.0/5 "Unified Automation and AI Profit Recovery, With Room to Improve" What do you like about CommerceIQ? CommerceIQ is highly regarded for its unified automation, which syncs advertising and supply chain data to prevent wasted spend on out-of-stock items. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "CIQ Delivers Actionable Metrics, though Recommendations and Reporting could be improved" What do you like about CommerceIQ? CIQ provides a fast, intuitive overview of key metrics, making it easier to support trading activities on Amazon. The integration of an internal taxon ##### 3. Efficiency Users value the **efficiency** of CommerceIQ for swift metric overviews and streamlined support, enhancing their trading activities. [ See 11 mentions ](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622531&qs=pros-and-cons#reviews) See Related User Reviews ![Tae K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tae K.") TK Tae K. Mid-Market (51-1000 emp.) 3.0/5 "Unified Automation and AI Profit Recovery, With Room to Improve" What do you like about CommerceIQ? CommerceIQ is highly regarded for its unified automation, which syncs advertising and supply chain data to prevent wasted spend on out-of-stock items. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "CIQ Delivers Actionable Metrics, though Recommendations and Reporting could be improved" What do you like about CommerceIQ? CIQ provides a fast, intuitive overview of key metrics, making it easier to support trading activities on Amazon. The integration of an internal taxon ##### 4. Customer Support Users praise the **exceptional customer support** of CommerceIQ, noting their responsiveness and tailored insights for business needs. [ See 8 mentions ](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622252&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fast, Reliable Support with Room for Easier Taxonomy Management" What do you like about CommerceIQ? The support team is both fast and reliable, consistently providing quick turnaround times. They are also flexible and able to handle ad-hoc requests w ![David G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David G.") DG David G. Mid-Market (51-1000 emp.) 4.0/5 "Comprehensive Support Team Empowers Our Success" What do you like about CommerceIQ? Their account support is comprehensive, offering access to specialists for any situation or challenge you might face. Rather than limiting you to a si ##### 5. Helpful Users value the **comprehensive support** from CIQ, enabling efficient access to metrics and actionable insights for Amazon trading. [ See 6 mentions ](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622452&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "CIQ Delivers Actionable Metrics, though Recommendations and Reporting could be improved" What do you like about CommerceIQ? CIQ provides a fast, intuitive overview of key metrics, making it easier to support trading activities on Amazon. The integration of an internal taxon ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fast, Reliable Support with Room for Easier Taxonomy Management" What do you like about CommerceIQ? The support team is both fast and reliable, consistently providing quick turnaround times. They are also flexible and able to handle ad-hoc requests w ### 5 Cons or Disadvantages of CommerceIQ ##### 1. Data Inaccuracy Users experience **data inaccuracies** that complicate tracking marketshare and updating product details effectively. [ See 7 mentions ](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622805&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "CIQ Delivers Actionable Metrics, though Recommendations and Reporting could be improved" What do you dislike about CommerceIQ? The recommendations can occasionally be inaccurate, and while the reporting features are visually impressive, they lack alternative perspectives for a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great Experience!" What do you dislike about CommerceIQ? Sometimes there are some inaccuracies with the data. ##### 2. Slow Performance Users experience **slow performance** with CommerceIQ, particularly with module loading times and report generation delays. [ See 4 mentions ](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622314&qs=pros-and-cons#reviews) See Related User Reviews ![Tae K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tae K.") TK Tae K. Mid-Market (51-1000 emp.) 3.0/5 "Unified Automation and AI Profit Recovery, With Room to Improve" What do you dislike about CommerceIQ? The primary drawbacks of CommerceIQ are its steep learning curve and high enterprise pricing, which can make it difficult for smaller teams to adopt. ![David G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David G.") DG David G. Mid-Market (51-1000 emp.) 4.0/5 "Comprehensive Support Team Empowers Our Success" What do you dislike about CommerceIQ? While their platform's user interface may lag somewhat behind that of some leading competitors, they compensate for this with additional points of con ##### 3. Poor Customer Support Users experience **poor customer support** at CommerceIQ, highlighted by frequent account manager turnover and lack of assistance. [ See 3 mentions ](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622615&qs=pros-and-cons#reviews) See Related User Reviews ![Josh W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh W.") JW Josh W. 4.0/5 "Effortless Deduction Recovery and Robust Automation" What do you dislike about CommerceIQ? I've encountered a challenge with the frequent turnover of account managers at CommerceIQ. Initially, we started with the same account manager for the MM Michael M. Small-Business (50 or fewer emp.) 4.5/5 "First year with CommerceIQ" What do you dislike about CommerceIQ? Currently lacking good support of merchant accounts/Seller Central -- which is significant for brands employing a hybrid model. Also the tool needs mo ##### 4. Software Bugs Users report experiencing frequent **software bugs** that lead to manual intervention and delays in campaign launches. [ See 3 mentions ](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=1622636&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.0/5 "Quality Product - usability depends on API connections" What do you dislike about CommerceIQ? There have been a lot of bugs, and some processes are very manual and involve the support team handling tickets, which has caused many delays in launc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Comprehensive Platform" What do you dislike about CommerceIQ? Automation frequently breaks and does require manual intervention from CommerceIQs support team. ##### 5. Inaccurate Reporting Users have noted the **inaccurate reporting** in CommerceIQ, affecting confidence in the platform's data insights. [ See 2 mentions ](https://www.g2.com/products/commerceiq/reviews?filters%5Bsentiment_snippet%5D=2360035&qs=pros-and-cons#reviews) See Related User Reviews ![Tae K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tae K.") TK Tae K. Mid-Market (51-1000 emp.) 3.0/5 "Unified Automation and AI Profit Recovery, With Room to Improve" What do you dislike about CommerceIQ? The primary drawbacks of CommerceIQ are its steep learning curve and high enterprise pricing, which can make it difficult for smaller teams to adopt. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "CIQ Delivers Actionable Metrics, though Recommendations and Reporting could be improved" What do you dislike about CommerceIQ? The recommendations can occasionally be inaccurate, and while the reporting features are visually impressive, they lack alternative perspectives for a ![Zachary W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zachary W.") ZW Zachary W. Mid-Market (51-1000 emp.) 2/7/2024 "Sophisticated Market Share Software that has open-source capabilities" 4.5/5 What do you like best about CommerceIQ? I like the environment and user-interface. It's straightforward and accessible and loads tons of information quickly. Whether you want units, revenue, or market share, it's able to adjust views and reports on the fly. I also like the open-source feel and nature of the software that the managers of the tool ask you how you want to use the tool and then they build your interface to meet your needs. Review collected by and hosted on G2.com. What do you dislike about CommerceIQ? The only slight downside to the software tool and for any market place data tool is historical data. It will take some time to have year over year data in the tool if you don't already have that saved somewhere else - i.e. you will need to use the tool for a year to have complete historical benchmark data on key areas of your business and the competitors in your marketplace. Review collected by and hosted on G2.com. What problems is CommerceIQ solving and how is that benefiting you? Right now, CommerceIQ is solving many problems that our business faces. One of them is chargebacks and fines that we frequently receive on shipments. Anytime we receive these fines, Commerce IQ opens up a dispute ticket to start the process of review and possible recovery. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JC Jake C. Small-Business (50 or fewer emp.) 1/31/2024 "Excellent service from software to client services provided!" 5/5 What do you like best about CommerceIQ? Commerce IQ has truly transformed our Amazon.com business. Their tools for listing health analysis and automation are second to none. We've seen a significant improvement in our product listings' performance and discoverability. What truly sets them apart is their outstanding client services. Whenever we need human intervention or have questions, their team is readily available with expert guidance. Highly recommended! Review collected by and hosted on G2.com. What do you dislike about CommerceIQ? I can't speak highly enough about Commerce IQ and their suite of tools. Managing our listings on Amazon.com used to be a time-consuming task, but their automation tools have streamlined the process and improved our overall listing health. Their customer service is exceptional. Whenever we've faced challenges or needed assistance, their team has been quick to respond and resolve issues. Commerce IQ is an invaluable partner for our e-commerce success. Review collected by and hosted on G2.com. What problems is CommerceIQ solving and how is that benefiting you? We've been using Commerce IQ's tools to enhance our presence on Amazon.com, and the results have been outstanding. Their automation features have saved us valuable time and have significantly improved our listing health. What makes Commerce IQ exceptional is their exceptional client services. Whenever we've needed assistance or faced challenges, their team has been there to guide us with prompt and effective solutions. They are an invaluable partner in our e-commerce journey. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Enterprise (\> 1000 emp.) 2/7/2024 "Effective Software for Managing your Amazon Business" 4.5/5 What do you like best about CommerceIQ? Revenue Recovery - awesome. Really helps take a huge burden of disputing shortages, price variances, and chargebacks off of your plate. The software is also very effective at recovering dollars for these issues. The way they integrate with your Vendor Central alwaso helps you manage your business in a way that you can't do within Vendor Central. They are able to aggregate all of your data into one hub and show you any metric you need to define how your business is operating. Review collected by and hosted on G2.com. What do you dislike about CommerceIQ? Software is slow to load at times. Marketshare data is tough to keep "accurate". New subcategories are constantly entering your data and you have to keep an eye on what is happening at a SKU level over time. Review collected by and hosted on G2.com. What problems is CommerceIQ solving and how is that benefiting you? Revenue Recovery - It has given me so much time back in my day to focs on the things that matter in growing my business. I no longer have to submit an endless amount of tickets to chase dollars, the tool does it for me Market Share - Giving me great insight into how my brands are performing and what I need to do to win in my space. Retail Media - Automating the way we use AMS and giving us the ability to pivot automatically when needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SD Shiva D. Enterprise (\> 1000 emp.) 2/6/2024 "Excellent platform with ever evolving coverage on new features" 5/5 What do you like best about CommerceIQ? Ease of use for business stakeholders and broad scope of coverage for sales analytics tools. While there are extensive features, the usability and simplicity of business insights through these features makes the data much more palatable and actionable through CIQ's presentation. Data consistency has also improved significantly over the years. Teams often use CIQ on a daily basis because of the simplicity. Review collected by and hosted on G2.com. What do you dislike about CommerceIQ? There is still opportunity to grow within some segments such as including bottom line views, organizational profitability, and perhaps more to be done with eFundamentals' integration into CIQ from a category performance lens. Review collected by and hosted on G2.com. What problems is CommerceIQ solving and how is that benefiting you? Sales analytics for Amazon team as well as general product performance tracking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Arts and Crafts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Arts and Crafts") UA Verified User in Arts and Crafts Enterprise (\> 1000 emp.) 1/25/2024 "One-Stop-Shop for Amazon 1P Sellers" 4.5/5 What do you like best about CommerceIQ? Commerce IQ is a fantastic tool for a variety of use-cases for our 1P Amazon business. Whether it is tracking 3P sellers, submitting tickets, disputing shortages or tracking real-time sales - Commerce IQ has an easy to use solution for us. Becuase of Commerce IQ's ease of use and fantastic customer support we were able to terminate our relationship wth other third-party services and save meaningful trade spend that we could reallocate to growing our Amazon 1P business. On top of all of it - our POC, Ryan Abernathy, is an Amazon wiz and always has great recommendations on how to leverage their tools or build reports that can help us run our busniness. Review collected by and hosted on G2.com. What do you dislike about CommerceIQ? I do not love the sales tracking tools and prefer to look at sales performace through other dashboards our team has access to through another partner. Overall the tool can do SO MUCH that it can become overwheling and it is hard to know where everything is. Review collected by and hosted on G2.com. What problems is CommerceIQ solving and how is that benefiting you? Disputing shortages, submitting tickets, tracking 3P sellers, tracking marketing metrics (BSR, share, etc.), real time sales. It is helpful to have one platform to manage a variety of use-cases. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 2/8/2024 "Quality Product - usability depends on API connections" 3/5 What do you like best about CommerceIQ? Having a one stop shop for all retailer activations is helpful, as well as their data visualization. These features help with optimization & finding efficiencies.Customer support is usually very efficient with handling feedback/tickets. Review collected by and hosted on G2.com. What do you dislike about CommerceIQ? There have been a lot of bugs, and some processes are very manual and involve the support team handling tickets, which has caused many delays in launches for several different quarters and types of activations. Some of the features encounter bugs that affect the spend levels / ability to spend of some campaigns, which has casued decreased trust. Overall, there have been more times ive noted frustrations rather than times it has made my life easier. Review collected by and hosted on G2.com. What problems is CommerceIQ solving and how is that benefiting you? CommerceIQ allows us to report on incrementality to our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 2/6/2024 "Professional Team, Ease of Collaboration, Would Benefit from Enhanced Strategic Planning" 2.5/5 What do you like best about CommerceIQ? I thoroughly enjoyed working with the team; they were genuinely invested in our success and business growth. Our calls were consistently pleasant, and their professionalism made collaboration easy. Although we encountered some transition issues, the team's dedication helped us overcome them, and we greatly appreciate their efforts. Review collected by and hosted on G2.com. What do you dislike about CommerceIQ? We were seeking a more strategic approach to account management. While we acknowledge the transition challenges, we felt that there wasn't sufficient emphasis on account strategy during our discussions. While we appreciated and were impressed by CIQ's technology, scaling on Amazon requires more than just technology—strategy is crucial. We felt that there were insufficient strategic conversations, not because of the team's lack of effort, but perhaps due to the need for a different call structure to focus more on strategy. It seemed that budgets were prioritized over strategy. Review collected by and hosted on G2.com. What problems is CommerceIQ solving and how is that benefiting you? Towards the end of our collaboration, the calls shifted focus towards valuable insights and recommendations from the team, which we found helpful Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") IC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 2/6/2024 "I work as a retail media analyst for several CPG retailers" 4.5/5 What do you like best about CommerceIQ? The ability to view and manipulate data in areas that extend further than the capabilities of traditional HOK platforms. It allows us to get more granular insights into performance, and gives more levels to pull when optimizing campaigns. Review collected by and hosted on G2.com. What do you dislike about CommerceIQ? There seems to be bugs happening frequently, but has been getting better. Some retailers are more fleshed out than others in terms of experiencing any bugs/issues. Review collected by and hosted on G2.com. What problems is CommerceIQ solving and how is that benefiting you? It allows us to make bulk edits and more specfied edits to our campaigns that we normally couldn't do without CIQ. This solves the problem of being limited in all of the ways we can look at/adjust within our campaigns. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 2/6/2024 "Commerce IQ - Quality Visuals & Monitoring" 3.5/5 What do you like best about CommerceIQ? The ability to schedule reporting exports and create custom JBPs and product tracking is a solid feature included with CIQ. Review collected by and hosted on G2.com. What do you dislike about CommerceIQ? The automated ticketing system is not as robust as one would like. The basic tasks are taken off your plate which is fantastic, but if there is any complications (i.e. AVS responses to variation requests) the tool cannot pivot to other responses. Rigid adherance to a source of truth that is not changable in the dashbaord makes updating title, bullets, variations, etc. quite cumbersome. Review collected by and hosted on G2.com. What problems is CommerceIQ solving and how is that benefiting you? Ability to look at SOV and other digital shelf metrics on a scatter plot was far and wide the best feature. Having an easy to use graph that is editable in multiple dimensions solved a myriad of questions and problems. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nelson Daniel O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nelson Daniel O.") NO Nelson Daniel O. Account manager L2 Enterprise (\> 1000 emp.) 2/9/2024 "CIQ experience" 4/5 What do you like best about CommerceIQ? Provide us with more options to analyze and optimize the retailers. Review collected by and hosted on G2.com. What do you dislike about CommerceIQ? Sometimes there are so many bugs, and the options are not available. Review collected by and hosted on G2.com. What problems is CommerceIQ solving and how is that benefiting you? Allow us more time with the historic data collected on the platform than some retailers, which allows us to analyze things much better. Review collected by and hosted on G2.com. 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