In my opinion, CogniSaaS helps efficiently manage and track customer onboarding processes. It enables all teams to collaborate on the same platform across different departments. With department-wise tracking, we can easily monitor work progress and reduce manual efforts, making operations more streamlined and efficient. Review collected by and hosted on G2.com.

I have been using CogniSaaS for over six months, but I have faced several difficulties, including: Slow response time almost every day. Task status updates are inconsistent – When I update a product task to "Done" or "In Progress," it does not reflect immediately. The next day, it still shows as "Pending" with no updates. Lack of reliability and trust – Even after updating project and product statuses, they often do not get saved or reflected properly. Very slow performance – The platform takes too long to load and process tasks, despite my internet speed being perfectly fine. These issues make it challenging to work efficiently. Review collected by and hosted on G2.com.

The console is user friendly and it is easy to manage the workflows and monitor the progress of the properties. Review collected by and hosted on G2.com.

There are a handful of dislikes, just mentioning a few here.

1. Slowness: Taking much time to reflect the details that we have added also we have to refresh the page every now and then to check whether the details we have added are reflecting.

2. Time consuming: Just to add a property it is taking a time of 12 to 15 minutes, here also need to refresh in between to check whether all the checkpoints are reflected.

3. Automation: The automation that is set is not working properly, "On hold" properties will be under "inactive", incomplete tasks marked as Done and the list goes on.

As we are frequent users and need to update the progress of the properties, it is really time-consuming to update the progress of a single property and thereby negatively impacting our work. Review collected by and hosted on G2.com.

Easily separate client stages and manage modules with product-specific monitoring, enabling end-users to track progress more effectively. Review collected by and hosted on G2.com.

Implementation has been quite challenging, especially with tasks like creating templates and setting up processes. The system is also very slow, which is frustrating and affects productivity. On top of that, there are several bugs that make things even harder:

1. Pages often fail to load, and we constantly have to refresh them.

2. Products or comments sometimes disappear without any explanation.

3. Automation sometimes marks incomplete tasks as "DONE," which causes confusion between teams and frustrates customers.

4. There are numerous times we can't access client data, and leading us to report to Cognisaas team to get it fixed, until that we can't access and update nothing.

... etc

These issues are making it difficult for everyone to work efficiently. Review collected by and hosted on G2.com.

There’s nothing I like about CogniSaaS. The platform is slow, difficult to navigate, and searching for clients or accounts is frustrating due to constant page reloads. Review collected by and hosted on G2.com.

Cognisaas has a very poor user experience. The platform is slow and not user-friendly at all. Searching for any client or account is extremely difficult, and there is no smooth navigation. Every time I need to find something, I have to reload the page multiple times, which is very frustrating. The interface feels outdated, and the overall workflow is not intuitive. It wastes a lot of time and makes even simple tasks unnecessarily complicated. Definitely not a great experience! Review collected by and hosted on G2.com.

The best thing is that cognisaas helps us in managing and updating status and data. Review collected by and hosted on G2.com.

We are using this on a daily basis and there is nothing that needs to be disliked. Review collected by and hosted on G2.com.

A Centralized Platform, But Falls Short on User Satisfaction Review collected by and hosted on G2.com.

I have had a frustrating experience using this software. The system is consistently slow, with frequent loading delays that disrupt workflow and productivity. Additionally, new bugs keep emerging, further impacting efficiency. Instead of streamlining operations, it often feels like a time-consuming process. Improvements in performance and stability are essential to enhance the overall user experience. Review collected by and hosted on G2.com.

This system provides an easy way to organize workflows and monitor progress, making team collaboration more straightforward. It’s a helpful tool for managing complex tasks when it works as intended. Review collected by and hosted on G2.com.

Several concerns significantly impact productivity:

1. The system often experiences slowness or downtime, forcing us to delay our work until it’s resolved.

2. Data entries often get lost or don't save properly, causing confusion and duplication of efforts.

3. Sometimes the automation that has been set doesn't work properly.

These recurring problems significantly reduce overall productivity and add unnecessary delays to daily operations. While the platform has potential, significant improvements are needed to make it reliable for professional use. Review collected by and hosted on G2.com.

We are able to track our onboarding process which is really helpful to know the progress of each account as an Onboarding Agent. Review collected by and hosted on G2.com.

The tool is often slow, and some data tends to disappear unexpectedly, requiring frequent page refreshes to reload the information. This process make unnecessary time-consuming in using the tool

Needs improvement in

* Substantial enhancements

* Data reliability Review collected by and hosted on G2.com.

Nothing I like the most. Everyday we are using this tool to manage property onboarding but it is not working as per standards. Review collected by and hosted on G2.com.

Earlier we were facing slowness due to that it affected the agents performance. That we reported to them which is not 100% fixed & Since 2 days we are facing one more problem.

While we add property to the cognisaas, Under product plan , there are no task visible & due to that our work has been stopped.

Since 2 days we haven't added properties to the cognisaas, it is yet not sorted so alternatively it is affecting the productivity of the all the onboarding agents. Review collected by and hosted on G2.com.

I think cognisaas is very useful for managing data. By using cognisaas we can fetch data according our need. Review collected by and hosted on G2.com.

In cognisaas there are lots of error on daily basis and sometimes its work very slow and not update data correctly Review collected by and hosted on G2.com.