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The product itself has proven quite useful. It has already spotted a great number of issues that we definitely would not have spotted ourselves. We rely on it every single day.
It's pretty easy to get started and to customise the rules and settings on the online panel - although jumping between repo settings and org settings is a bit awkward UX-wise.
The sales and onboarding processes were very accommodating, even if a bit slow. Review collected by and hosted on G2.com.
By far the biggest downside of CodeRabbit is their customer support. They have a chatbot that only exists to pre-fill an email.
Despite the bot asking for my email address (which they already have on file), they sent the response to my request to our billing contact's email instead. When I pointed this out as a fairly glaring security lapse, their response completely ignored that. Further contacts went unanswered entirely. Review collected by and hosted on G2.com.
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