CocoFax Reviews & Product Details

CocoFax is an online HIPAA-compliant fax solution provider, integrated with Google, Microsoft, Slack and many others. It offers an easy-to-use alternative to fax machines for individual users, allowing them to fax from Google(Google Drive, Docs, Sheets), Microsoft(Word, PPT…) and email to fax(Gmail, hotmail, Yahoo..) , whether with a computer, cell phone or a Mac. Businesses can also easily integrate CocoFax into their workflow, adding team members and assigning roles and numbers in their account. With its 2FA and TLS 1.2 and AES 256 encryption measures, CocoFax makes sure that all data is well protected for businesses of all sectors and sizes. Users can also port their existing numbers to CocoFax at zero cost. It is easy, quick, secure with 24/7 live support for all possible queries. For enterprises, CocoFax also supports API connections to customize easy faxing solutions.

Seller

CocoFax

Discussions

CocoFax Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Scott Murray (Director of Neol Innocation Ltd,.)

Pricing

Pricing provided by CocoFax.

Lite

$7.99

60 pages Per Month

Basic

$12.99

200 pages Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 188 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

Here's how.

Murray S.

Attorney, principal/owner

Small-Business (50 or fewer emp.)

8/15/2021

"CocoFax is an incredible fax solution!"

5/5

What do you like best about CocoFax?

Can't beat the price, and the process is seamless and perfect. A superb solution for faxing. It enables you to eliminate the archaic use of fax machines and unnecessary dedicated fax lines. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

There is nothing I dislike about CocoFax Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi Murray,

We are happy to hear you had a positive experience at CocoFax! We value your input and encourage you to let us know more details about your experience with us.

Danyelle H.

Program Services Evaluator 2

Mid-Market (51-1000 emp.)

12/14/2021

"CocoFax is a lifesaver!"

5/5

What do you like best about CocoFax?

The easy to use mobile and web-friendly interface. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I dislike nothing about CocoFax except not having the ability to add a file rather than a picture of documents. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi Danyelle,

Thank you so much for sharing your experience with us. CocoFax does in fact enable users to add a file or upload a picture of the document. You can find these options when sending the fax. If you’re open to discussing your experience further, we can be reached at support@cocofax.com.

Verified User in Writing and Editing

Small-Business (50 or fewer emp.)

6/24/2021

"Reliable and Easy to Use Fax Service"

5/5

What do you like best about CocoFax?

I find CocoFax to be relatively easy to set up and use. I'm not used to using an online fax service and was worried about the amount of time and effort it would take to make it work. In actuality, it took no time at all. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Because I use CocoFax for simple faxing, I haven't run into any issues at all. Therefore, I can't think of anything that I dislike about the product. Review collected by and hosted on G2.com.

What problems is CocoFax solving and how is that benefiting you?

I've had to fax documents to several groups/people/organizations since a family member passed away last year. The Pandemic and subsequent quarantine made it impossible to leave my home, which meant there was no way to get the necessary documents to the parties requesting them. With CocoFax, I was able to fax the information as soon as it was requested. This lifted a great burden off my shoulders. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi,

We appreciate the good review. We work hard to create good experiences and feedback like this makes it all worth it.

Edith W.

Human Resources

Mid-Market (51-1000 emp.)

7/7/2021

"Super easy to use"

5/5

What do you like best about CocoFax?

I'm VERY satisfied with COCOFAX as they provide corresponding apps for different OS systems, which means I can even check faxes on my phone!! This is super convenient when my laptop is not here. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Nothing to dislike about Cocofax now, it's so great! Review collected by and hosted on G2.com.

Recommendations to others considering CocoFax:

I would recommend having a free trial first before you subscribe to the service. Review collected by and hosted on G2.com.

What problems is CocoFax solving and how is that benefiting you?

I can manage the faxes even when I'm out of the office. Cocofax will send me an email notification so that I won't miss any faxes, thus I don't need to wait in front of the fax machine. Review collected by and hosted on G2.com.

Amy A.

President

Small-Business (50 or fewer emp.)

10/5/2021

"CocoFax gets a #100 in my book!"

5/5

What do you like best about CocoFax?

CocoFax was easy to use and had a super quick response time! Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I never had any issues with CocoFax they were spot on. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi Amy,

We are happy to hear you had a positive experience at CocoFax! We value your input and encourage you to let us know more details about your experience with us.

Vera L.

Nurse

Enterprise (> 1000 emp.)

7/9/2021

"A Convenient Way to Faxing"

4.5/5

What do you like best about CocoFax?

The fax process is quick and simple. Technical support is always responsive and helpful. At first, I pestered them with many questions, and every one of them helped me and made my work go more smoothly. Thank you very much, CocoFax. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

It would be even better if it can sort the contacts alphabetically. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi Vera,

Thank you so much for your positive feedback and for taking the time to post this review. We're pleased to let you know that the sorting feature has been released and you can sort the contacts alphabetically now.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/23/2021

"CocoFax Review"

5/5

What do you like best about CocoFax?

I find the CocoFax platform to be user friendly and easy to navigate Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

It took longer than I would like for the fax to go through. Review collected by and hosted on G2.com.

Kathy F.

Assistant manager

Small-Business (50 or fewer emp.)

7/6/2021

"Easy to use"

5/5

What do you like best about CocoFax?

Cocofax is easy to use and I don't have to leave my house to fax anything. All I do is scan the paper on my printer to my phone and fax where I need to from my phone using WiFi. It's so simple to use and I love it. Already let friends know to use Cocofax also. You won't be disappointed at all using this. The upside of using this is that you won't have to leave your home; you do it all from your phone. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Nothing, I love using this; it's simple to use. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi Kathy,

We are happy to hear you had a positive experience at CocoFax! We value your input and encourage you to let us know more details about your experience with us.

Rafi A.

Student

Small-Business (50 or fewer emp.)

10/20/2021

"Pleasant but Underwhelming Experience"

3.5/5

What do you like best about CocoFax?

It was very easy to get set up, so there wasn't a lot of issues with the registration and account creation process. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

The interface on the website was not very easy to follow, and the price plan was excessively complicated. Had a hard time understanding what I would be billed for and at what rate. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

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Hi Rafi,

Thank you for your feedback and for bringing this to our attention. Could you please let me know what specific issues you’ve encountered with the interface and the price plan? I’d love to help where I can and pass along your suggestions to our team, but I need just a bit more information from you. If you’re open to discussing this issue further, we can be reached at support@cocofax.com.

Verified User in Machinery

Small-Business (50 or fewer emp.)

11/28/2021

"Nice and simple to use"

4.5/5

What do you like best about CocoFax?

I just needed to submit one fax in a timely manner, and CocoFax sent it smoothly and without any ads attached to the fax. I only used it for one fax, but it gave me a confirmation of the sent fax and a copy of the fax. This comes in handy just in case the receiver states that they didn't get the fax, you have proof that indeed it was. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I cannot think of anything in my personal experience with CocoFax that did not go good. Review collected by and hosted on G2.com.

Questions about CocoFax? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Ask about CocoFax

adeel ahmad

•

Last activity over 4 years ago

How much time can I use the free Fax number as I as it's just for 24 hours? If have not use 10 free faxes and can I receive fax after 24hours or not plz guide me ?

1 Upvote

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Keith miller

•

Last activity over 4 years ago

How do I get a app on my iPhone

1 Upvote

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