It's a cheap affordable way to have other parties fill out a form. Review collected by and hosted on G2.com.
Clustdoc is extremely unreliable, buggy, and a horrible experience for both developers and the end users of the software. They clearly have systemic, internal issues. For example, we frequently get blocked from creating new applications even though we haven't reached our application limit. After filing a ticket our account is then unblocked.
Often, all of the customizations you set when building a form (things like conditional display or regex on form fields) will just remove themselves causing workflow issues and downstream data failures. Ex: if you have a validation that a routing number can be 9 digits and is a required field, sometimes that logic just won't apply to certain applications.
In summary, Clustdoc is not an application that should be used if you don't want to spend massive resources maintaining and debugging it. Review collected by and hosted on G2.com.
Thank you for taking the time to share your experience, and for being a Clustdoc customer for many years. That truly means a lot to us, and we do not take that relationship lightly.
We sincerely apologize for the recent inconvenience and would like to provide additional context regarding some of the points raised.
The volume limitations were related to a change in account standing following the transition from your original plan, rather than platform instability itself.
Throughout our relationship, our sales team made several proactive attempts to reconnect with your organization, better understand your evolving workflow requirements, and provide upfront guidance where needed. Unfortunately, we did not have the opportunity to connect and we completely understand that things can get busy for our customers.
We fully understand the operational impact that any inconsistency can create within critical onboarding processes, and we genuinely appreciate the feedback shared here.
Our team remains available to assist your team with any upcoming workflow optimization initiative, anticipate and share best practices in terms of configuration and even assist with your roll out.
We would sincerely welcome the opportunity to reconnect and review your concerns together directly.
The Clustdoc Team
