Cloudways Reviews (1,135)

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Cloudways Reviews (1,135)

View 1 Video Reviews
4.7
1,135 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the excellent support provided by Cloudways, highlighting the team's responsiveness and technical expertise. Many appreciate the ease of use and intuitive dashboard, which simplifies server management and deployment. However, some users note that the pricing can be higher than expected, especially for additional services.

Pros & Cons

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Gavin W.
GW
Gavin W.
Head of Marketing
Small-Business (50 or fewer emp.)
"Solid fast hosting that would benefit from more modern tech and energy approaches."
3/5
What do you like best about Cloudways?

Our setup worked well but the UI updates have been good, helping manage the site, backups, staging, access, and file structure. Review collected by and hosted on G2.com.

What do you dislike about Cloudways?

I would like for Cloudways to not just offset emissions but more explicitly engage with good energy management and the energy transition while maintaining performance. I note that Krystal have gone B-Corp and reporting power usage effectiveness. Mythic Beasts are also high performance and have been verified as a green hosting provider.

On a technical level, beyond just raw speed, I would like surface more modern encryption options for certificates and connections. Also, I am eager to see IPv6 support offered by Cloudways. Review collected by and hosted on G2.com.

Vikas S.
VS
Vikas S.
Founder
Small-Business (50 or fewer emp.)
"Fast, Intuitive Dashboard for Managing Multiple Servers Efficiently"
4.5/5
What do you like best about Cloudways?

Cloudways has been helping me run my blog related to automobile industry since January 2026. It’s fast, easy to use dashboard, renders the images optimally within milliseconds.

I have been using Digital Ocean basic server, but surely upgrade to a more powerful server in the future, as the size of the blog grows over time. It’s really amazing to see all the prominent web servers in one dashboard - AWS, Google Cloud, Vultr, Linode, along with Digital Ocean.

The dashboard is so intuitive that the users literally don’t have to make the unnecessary switches to manage multiple websites and servers. Review collected by and hosted on G2.com.

What do you dislike about Cloudways?

When I first heard about Cloudways, I thought of purchasing the domain name along with hosting, but then I found out that Cloudways doesn’t provide domain services. Later, I was in need for the root access of the server, and during talking with the support executive, they told me due to their policies, they cannot share the root access. Rest, it’s been a great experience with their service. Review collected by and hosted on G2.com.

Sharon S.
SS
Sharon S.
Website Developer, E-Commerce Specialist
Small-Business (50 or fewer emp.)
"A wonderful tool for web hosting pros"
5/5
What do you like best about Cloudways?

I have been using DigitalOcean directly for over 6 years. After DO acquired CW, my customer success officer at DO recommended, based on how I use DO, that I should use CW. I gave it a try, and after a few months of good experience and excellent service and help from the CW staff, I can say: I thoroughly recommend CW! Review collected by and hosted on G2.com.

What do you dislike about Cloudways?

One thing is the costs: i have ~100 applications. buying pro manager and security for all of them will be 3000 USD. i am hoping they introduce some "agency plan" to give them for lower prices (lower, lower) then the ones they have today. Review collected by and hosted on G2.com.

MH
Matt H.
Small-Business (50 or fewer emp.)
"Superb UI and Performance, Perfect for Growing Teams"
5/5
What do you like best about Cloudways?

I really appreciate Cloudways' super easy UI and modern system, which makes managing a large number of websites straightforward. The performance of the servers is great, allowing us to provide a good quality service to our clients. I also find the platform reliable and the customer support excellent. The initial setup was super easy and straightforward; I could set up a server in minutes, and they offer migration from existing hosting platforms. It's the best, and I would give it a 10 for recommending to a friend or colleague. Review collected by and hosted on G2.com.

What do you dislike about Cloudways?

Downscaling servers Review collected by and hosted on G2.com.

Rahul  K.
RK
Rahul K.
Financial Advisor
Financial Services
Small-Business (50 or fewer emp.)
"Effortless Scaling and 24/7 Support for Small & Big Business Hosting"
4.5/5
What do you like best about Cloudways?

I've been using Cloudways since October 2025, and been effectively managing my business with its DigitalOcean server. I like its ability to provide basic servers for small businesses. Later, they can switch to premium level servers by using its efficient scaling feature, without any interruptions.

Moreover, 2nd best thing is the support. I literally had to contact them multiple times regarding some technical challenges that I faced. They're available 24/7. The dashboard is easy to use, even a person with no experience can understand it very well. It's not complex at all.

Additionally, you get to manage five different types of hosting servers - Digital Ocean, Vultr, Linode, AWS, and Google Cloud.

I use basic server of DigitalOcean, as WordPress-based, because it's affordable for my business. I'll surely switch to premium level servers in the future. Review collected by and hosted on G2.com.

What do you dislike about Cloudways?

I didn't really notice any downsides so far. It's been going smooth. Review collected by and hosted on G2.com.

G A Q.
GQ
G A Q.
Founder
Small-Business (50 or fewer emp.)
"Cloud hosting with capabilities and great user experience. "
5/5
What do you like best about Cloudways?

Cloudways improved significantly in last one year 1. NGINX-based hosting 2. Cloudways Copilot, helpful in security monitoring and issue fixing. 3. More developer tools - Git deployment, SSH keys, cron jobs and Laravel 12 roadmap. and cleaner UI/UX. Review collected by and hosted on G2.com.

What do you dislike about Cloudways?

Need pricing transparency and native email solution. Review collected by and hosted on G2.com.

Alan M.
AM
Alan M.
CEO
Mid-Market (51-1000 emp.)
"Easy Server Control, Great Performance, and Helpful Support at a Good Price"
4.5/5
What do you like best about Cloudways?

Cloudways give you easy way to control all aspects of your hosting server without too much hassle, focusing only on important details, supported by good support team, for a good price. Performances are great, exactly what I expected from the Digital Ocean. Review collected by and hosted on G2.com.

What do you dislike about Cloudways?

At this point I don't have anything to say negative. Review collected by and hosted on G2.com.

Dilmer H.
DH
Dilmer H.
Propietario
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Easy to Use with Excellent Support"
5/5
What do you like best about Cloudways?

It seems to me that Cloudways is a service provider for hosting websites without complications. I use it to host my websites with WordPress, and I find it easy to use, with affordable plans and good support. I really like its simple approach and easy-to-understand use. Also, if you are new to Cloudways, the guides are practical to understand, which greatly facilitates the experience. I switched to Cloudways from HostGator because Cloudways is simple to use, and that helps me a lot. Review collected by and hosted on G2.com.

What do you dislike about Cloudways?

I don't like the translation into Spanish. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Cloudways: Exceptional Support, Rock-Solid Security, and Reliable Uptime"
5/5
What do you like best about Cloudways?

Customer Support Excellence

The support team truly goes the extra mile. Every interaction has been helpful, prompt, and reassuring, making me feel valued as a customer.

Data Security & Trust

I feel confident that my data is safe. The platform provides strong security assurances that give peace of mind.

Reliability of Website Uptime

I have never faced downtime issues. The uptime guarantee has proven to be completely reliable.

Hosting Speed & Performance

The hosting speed is consistently fast, ensuring smooth website performance without interruptions.

Guarantee of Reliability

Cloudways delivers on its promises. The platform’s reliability has been flawless in my experience.

Security Assurance

With robust measures in place, I trust Cloudways to safeguard my website and data at all times. Review collected by and hosted on G2.com.

What do you dislike about Cloudways?

As an Indian customer, I find the monthly plans relatively expensive. However, I understand that for customers in developed nations, this pricing is quite reasonable given the level of service and reliability offered. Review collected by and hosted on G2.com.

JC
James C.
Small-Business (50 or fewer emp.)
"Seamless Hosting with Exceptional Support"
5/5
What do you like best about Cloudways?

I use Cloudways to host my website. They create a seamless caretaking place, keeping it secure and hosting my website effectively. What I like about Cloudways is that I never really need to contact them; everything's taken care of seamlessly. Their availability is great when I do have issues, and they've been very available and quick to solve any problems I encounter. I feel like the cost for this level of service is well worth it. It feels like I'm being hosted invisibly as if they aren't actually there, and I really like that because it's all about me and my website. Review collected by and hosted on G2.com.

What do you dislike about Cloudways?

Hosting a website is complicated, and I'm not always clear about whether something is vulnerable on the site or not. The initial setup was somewhat difficult, especially transferring the administration from the website creators to myself as the main administrator, which took some effort. Review collected by and hosted on G2.com.