Compare Clientshare and Gainsight Customer Success 
Featured Products
At a Glance
Market Segments
Enterprise (46.6% of reviews)
Mid-Market (57.8% of reviews)
Entry-Level Pricing
Starting at £1,000.00 Per Month
No pricing available
Clientshare
Star Rating
(92)4.6 out of 5
Market Segments
Enterprise (46.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £1,000.00 Per Month
Browse all 3 pricing plansGainsight Customer Success
Star Rating
(1,680)4.5 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer metrics, with features like Gainsight Dashboards that integrate seamlessly with Salesforce CRM, allowing users to track NPS and health scores effectively.
- Users say that Clientshare stands out for its ability to foster transparency between account managers and clients, offering a clear structure for tracking performance and accountability, which is crucial for internal business operations.
- According to verified reviews, Gainsight Customer Success is praised for its user-friendly interface that simplifies navigation, making it easier for users to log activities and access vital customer information, enhancing daily productivity.
- Reviewers mention that Clientshare's ease of use is a significant advantage, with many finding it simple to personalize reviews to meet client needs, and highlighting the proactive and responsive support from the team as a key benefit.
- G2 reviewers indicate that while Gainsight has a robust feature set, it faces challenges in setup and administration, with some users noting that the initial configuration can be complex compared to Clientshare's more straightforward onboarding process.
- Users highlight that Gainsight's overall satisfaction is reflected in its higher G2 Score, but Clientshare's recent feedback showcases a strong commitment to customer support and satisfaction, with users appreciating the quick and knowledgeable responses from the Clientshare team.
Pricing
Entry-Level Pricing
Clientshare
Lite
Starting at £1,000.00
Per Month
1-to-MANY SURVEYS
- Customer surveys
- NPS & CSAT collection
- Written feedback collection
Gainsight Customer Success
No pricing availableFree Trial
Clientshare
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
9.1
74
8.6
1,360
Ease of Use
9.2
74
8.0
1,393
Ease of Setup
9.3
51
6.7
719
Ease of Admin
9.2
36
6.9
640
Quality of Support
9.7
70
8.6
1,161
Has the product been a good partner in doing business?
9.6
37
9.0
650
Product Direction (% positive)
9.5
71
9.2
1,357
Features by Category
Customer Information
Not enough data
8.6
1112
|
Verified
Not enough data
8.5
1066
|
Verified
Not enough data
8.4
1059
|
Verified
Not enough data
8.2
1063
|
Verified
Not enough data
8.1
932
|
Verified
Not enough data
7.9
912
|
Verified
Not enough data
8.0
943
|
Verified
Predictions
Not enough data
8.0
948
|
Verified
Not enough data
7.4
832
|
Verified
Not enough data
8.1
903
|
Verified
Not enough data
6.9
660
|
Verified
Platform
Not enough data
8.3
1110
|
Verified
Not enough data
7.9
976
|
Verified
Not enough data
7.8
980
|
Verified
Not enough data
8.1
979
|
Verified
Not enough data
8.1
1028
|
Verified
Not enough data
8.1
1019
|
Verified
Not enough data
8.6
1024
|
Verified
Not enough data
8.6
933
|
Verified
Not enough data
8.4
1050
|
Verified
Not enough data
8.5
1018
|
Verified
Generative AI
Not enough data
7.0
295
Not enough data
7.2
297
Agentic AI - Customer Success
Not enough data
7.6
13
Not enough data
7.5
12
Not enough data
8.6
12
Not enough data
8.1
12
Not enough data
8.1
12
Sales Team
Not enough data
7.8
108
Not enough data
Feature Not Available
Not enough data
7.9
145
Intelligence
Not enough data
7.8
129
Not enough data
6.8
115
Not enough data
7.6
108
Mapping
Not enough data
7.5
117
Not enough data
8.1
129
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
31
8.8
173
9.2
28
8.6
150
8.7
27
7.9
123
7.1
26
6.8
111
Customization
9.0
27
8.1
144
6.9
24
7.7
104
8.2
26
7.6
102
8.5
25
7.6
97
Generative AI
6.4
11
7.0
47
6.2
11
7.2
49
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.2
17
Not enough data
10.0
7
Not enough data
9.4
17
Predictions
Not enough data
8.9
16
Not enough data
8.9
17
Not enough data
8.6
15
Not enough data
9.2
17
Not enough data
8.9
16
Not enough data
9.2
17
Generative AI
Not enough data
6.2
7
Not enough data
8.3
7
Categories
Categories
Shared Categories
Clientshare and Gainsight Customer Success are categorized as Experience Management
Unique Categories
Clientshare has no unique categories
Gainsight Customer Success is categorized as Customer Revenue Optimization, Customer Success, and Proactive Customer Retention
Reviews
Reviewers' Company Size
Clientshare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Facilities Services
17.0%
Staffing and Recruiting
11.4%
Information Technology and Services
10.2%
Hospitality
9.1%
Security and Investigations
8.0%
Other
44.3%
Computer Software
38.8%
Information Technology and Services
19.9%
Marketing and Advertising
4.3%
Telecommunications
3.7%
Computer & Network Security
3.5%
Other
29.9%
Discussions
Clientshare has no discussions with answers
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
Official Response from Gainsight Product Experience
Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product...Read more
What is Gainsight software?
2 Comments
DP
Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market.Read more
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