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# Clientshare vs Gainsight Customer Success Comparison - What are their main differences?

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ClientshareGainsight Customer Success[+ Add Product](#)

Reviews

**Clientshare** [

4.6/5(102)

](https://www.g2.com/products/clientshare/reviews#reviews)

**Gainsight Customer Success** [

4.5/5(1,764)

](https://www.g2.com/products/gainsight-customer-success/reviews#reviews)

Pricing

**Clientshare**
 **Starting at £1,000.00** Per Month · Lite

**Gainsight Customer Success**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Clientshare**
3 monthsFaster

Based on 10 responses

**Gainsight Customer Success**
5 months

Based on 13 responses

Return on Investment

**Clientshare**
4 months14 months sooner

Based on 7 responses

**Gainsight Customer Success**
18 months

Based on 10 responses

Perceived Cost

**Clientshare**
$$$$$

**Gainsight Customer Success**
$$$$$

Average Discount

**Clientshare**
7%

**Gainsight Customer Success**
16%9% more

 ![Clientshare](https://images.g2crowd.com/uploads/product/hd_favicon/c463c930168f480de678a956cddb2821/clientshare.svg "Clientshare")

 ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success")

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Pros & Cons

**Clientshare**
[
Ease of Use (12)
](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1984355&qs=pros-and-cons#reviews)[
Customer Support (9)
](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=2031778&qs=pros-and-cons#reviews)[
Scoring System Issues (2)
](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1761866&qs=pros-and-cons#reviews)[
Improvement Needed (1)
](https://www.g2.com/products/clientshare/reviews?filters%5Bsentiment_snippet%5D=1761877&qs=pros-and-cons#reviews)

**Gainsight Customer Success**
[
Ease of Use (96)
](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208462&qs=pros-and-cons#reviews)[
Centralized Information (53)
](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208942&qs=pros-and-cons#reviews)[
Not Intuitive (24)
](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208316&qs=pros-and-cons#reviews)[
Missing Features (22)
](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208725&qs=pros-and-cons#reviews)

Integrations

**Clientshare**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1a5e18ba379f10d7da46f4e930faaff7/microsoft-copilot-2026-08-27.png "Product Avatar Image")

Microsoft Copilot

](https://www.g2.com/products/microsoft-copilot-2026-08-27/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03b6c3cd3c23fa6722f44bc93378261c/powerbi-tiles-pro.png "Product Avatar Image")

PowerBI Tiles Pro

](https://www.g2.com/products/powerbi-tiles-pro/reviews)[
View all
](https://www.g2.com/products/clientshare/integrations)

**Gainsight Customer Success**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_898bef15d79b65ce781f705f68ac1ed6/microsoft-hands-on-labs.jpg "Product Avatar Image")

Azure DevOps Labs

](https://www.g2.com/products/azure-devops-labs/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d08938b2bcd0f8cc93eb9321f26c74c4/claude-2025-12-11.jpeg "Product Avatar Image")

Claude

](https://www.g2.com/products/claude-2025-12-11/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a6c205d533dba77b318af96d91beb2ac/databricks.jpeg "Product Avatar Image")

Databricks

](https://www.g2.com/products/databricks/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image")

Microsoft Dynamics 365 Sales

](https://www.g2.com/products/dynamics-365-sales/reviews)[
View all
](https://www.g2.com/products/gainsight-customer-success/integrations)

Screenshots

**Clientshare**
 ![Clientshare screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1210538/Org-level---browser.png)

**Gainsight Customer Success**
 ![Gainsight Customer Success screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/49188/Full-UI---JO-_2_.jpg)

Ratings

Meets Requirements

**Clientshare**

9.1

9.182

**Gainsight Customer Success**

8.6

8.61,382

Ease of Use

**Clientshare**

9.2

9.282

**Gainsight Customer Success**

8.0

8.01,471

Ease of Setup

**Clientshare**

9.3

9.359

**Gainsight Customer Success**

6.7

6.7741

Ease of Admin

**Clientshare**

9.2

9.237

**Gainsight Customer Success**

7.0

7.0651

Quality of Support

**Clientshare**

9.7

9.778

**Gainsight Customer Success**

8.6

8.61,235

Has the product been a good partner in doing business?

**Clientshare**

9.6

9.638

**Gainsight Customer Success**

9.0

9.0662

Product Direction (% positive)

**Clientshare**

9.5

9.575

**Gainsight Customer Success**

9.2

9.21,379

Features

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

8.0

40

7.7

214

Analytics

Net Promoter Score (NPS)

9.3(won by 0.5)

38

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.8

174

Customer Satisfaction (CSAT) Score

9.3(won by 0.7)

32

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

151

Customer Effort Score (CES)

8.7(won by 0.8)

27

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

123

Gamification

7.1(won by 0.3)

26

6.8

111

Customization

Stakeholder Management

9.0(won by 0.9)

28

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.1

144

Multilanguage Support

6.9

24

7.7(won by 0.8)

104

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Multiple Branding Support

8.2(won by 0.6)

26

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

102

Vertical-specific Solutions

8.5(won by 0.9)

25

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

97

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Generation

6.4

11

7.0(won by 0.6)

47

 (There is a greater than 0.5 difference between this product's rating and its competitors)

AI Text Summarization

6.2

11

7.2(won by 1.0)

49

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Customer Success[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

8.0

1,269

Customer Information

Customer Health Scores

Not enough data

8.7(won by default)

1150

|

Verified

Customer Monitoring

Not enough data

8.5(won by default)

1089

|

Verified

Customer Profiles

Not enough data

8.4(won by default)

1085

|

Verified

Playbooks

Not enough data

8.2(won by default)

1068

|

Verified

Customer Segments

Not enough data

8.1(won by default)

937

|

Verified

Product Engagement

Not enough data

7.9(won by default)

926

|

Verified

Surveys

Not enough data

8.0(won by default)

948

|

Verified

NPS of Customers

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Predictions

Churn Risk

Not enough data

8.0(won by default)

972

|

Verified

Upsell Opportunities

Not enough data

7.4(won by default)

843

|

Verified

Custom Triggers

Not enough data

8.1(won by default)

908

|

Verified

Machine Learning

Not enough data

6.9(won by default)

663

|

Verified

Platform

Reporting & Dashboards

Not enough data

8.3(won by default)

1145

|

Verified

Third-Party Integrations

Not enough data

7.9(won by default)

1015

|

Verified

Data Import & Export Tools

Not enough data

7.8(won by default)

982

|

Verified

Workflow Capability

Not enough data

8.2(won by default)

1023

|

Verified

Notifications

Not enough data

8.1(won by default)

1035

|

Verified

Customization

Not enough data

8.1(won by default)

1058

|

Verified

Scalability

Not enough data

8.6(won by default)

1042

|

Verified

Data Security

Not enough data

8.6(won by default)

933

|

Verified

Performance & Reliability

Not enough data

8.4(won by default)

1056

|

Verified

User, Role, and Access Management

Not enough data

8.4(won by default)

1023

|

Verified

Collaboration Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Churn Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customer Management

Not enough data

Not enough data

Account Management

Not enough data

Not enough data

Renewal Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Revenue Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

6.9(won by default)

298

AI Text Summarization

Not enough data

7.2(won by default)

299

Generative AI

Not enough data

Not enough data

Agentic AI - Customer Success

Autonomous Task Execution

Not enough data

7.4(won by default)

14

Multi-step Planning

Not enough data

7.3(won by default)

13

Cross-system Integration

Not enough data

8.6(won by default)

15

Natural Language Interaction

Not enough data

7.8(won by default)

13

Proactive Assistance

Not enough data

7.6(won by default)

14

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Onboarding

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

API

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Win/Loss Analysis

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Account Alerts

Not enough data

Not enough data

Customer Revenue Optimization[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

7.7

191

Sales Team

Flexible Sales Process

Not enough data

7.8(won by default)

108

Playbooks

Not enough data

7.9(won by default)

145

Training Mode

Not enough data

Feature Not Available

Intelligence

Opportunity Identification

Not enough data

7.8(won by default)

130

Zero-touch Renewals

Not enough data

6.8(won by default)

115

Smart Content

Not enough data

7.6(won by default)

108

Mapping

Multiple Org Charts

Not enough data

7.5(won by default)

117

Stakeholder Roles

Not enough data

8.1(won by default)

129

Agentic AI - Customer Revenue Optimization

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Proactive Customer Retention[Hide 52 FeaturesShow 52 Features](javascript:void(0);)

Not enough data

8.8

42

Platform

Health Score

Not enough data

9.6(won by default)

36

Customer Profiles

Not enough data

10.0(won by default)

17

Notifications

Not enough data

9.5(won by default)

20

NPS of Customers

Not enough data

Not enough data

Predictions

Service Quality Assurance

Not enough data

8.9(won by default)

16

Predictive Analytics

Not enough data

8.6(won by default)

24

Revenue Impact

Not enough data

8.6(won by default)

16

Artificial Intelligence

Not enough data

9.1(won by default)

25

Sentiment

Not enough data

8.9(won by default)

17

Retention

Not enough data

9.5(won by default)

26

Behavior Analytics

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

6.2(won by default)

7

AI Text Summarization

Not enough data

8.1(won by default)

9

Generative AI

Not enough data

Not enough data

Additional Functionality

Loyalty Program

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Campaign Personalization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Email Campaign Management

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Renewal Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Behavioral Targeting

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

User Onboarding

Not enough data

Not enough data

Lifecycle Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Real-time Alerts

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Cancellation Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Review Monitoring

Not enough data

Not enough data

Customer Data Management

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Customer Communication

Not enough data

Not enough data

Churn Management

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Referral Management

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Messaging

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Clientshare](https://images.g2crowd.com/uploads/product/hd_favicon/c463c930168f480de678a956cddb2821/clientshare.svg "Clientshare")](https://www.g2.com/products/clientshare/reviews)

Clientshare

Small-Business(50 or fewer emp.)

17.3%

Mid-Market(51-1000 emp.)

35.7%

Enterprise(\> 1000 emp.)

46.9%

[![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success")](https://www.g2.com/products/gainsight-customer-success/reviews)

Gainsight Customer Success

Small-Business(50 or fewer emp.)

9.2%

Mid-Market(51-1000 emp.)

57.4%

Enterprise(\> 1000 emp.)

33.4%

Small-Business

(50 or fewer emp.)

17.3%

9.2%

Mid-Market

(51-1000 emp.)

35.7%

57.4%

Enterprise

(\> 1000 emp.)

46.9%

33.4%

Reviewers' Industry

[![Clientshare](https://images.g2crowd.com/uploads/product/hd_favicon/c463c930168f480de678a956cddb2821/clientshare.svg "Clientshare")](https://www.g2.com/products/clientshare/reviews)
Clientshare

Facilities Services

17.7%

Staffing and Recruiting

10.4%

Hospitality

10.4%

Food & Beverages

9.4%

Information Technology and Services

9.4%

Other

42.7%

[![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success")](https://www.g2.com/products/gainsight-customer-success/reviews)
Gainsight Customer Success

Computer Software

38.7%

Information Technology and Services

19.8%

Marketing and Advertising

4.2%

Computer & Network Security

3.7%

Telecommunications

3.5%

Other

30.0%

Alternatives

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Totango
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**Gainsight Customer Success Alternatives**

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ChurnZero
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Totango
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Custify
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