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Compare Clientshare and Gainsight Customer Success 
Featured Products
At a Glance
Market Segments
Enterprise (45.9% of reviews)
Mid-Market (57.5% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Clientshare
Star Rating
(89)4.6 out of 5
Market Segments
Enterprise (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Learn more about ClientshareGainsight Customer Success
Star Rating
(1,628)4.5 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer metrics, with features like Gainsight Dashboards that integrate seamlessly with Salesforce CRM, allowing users to track NPS and health scores effectively.
- Users say that Clientshare stands out for its ability to foster transparency between account managers and clients, offering a clear structure for tracking performance and accountability, which is crucial for internal business operations.
- According to verified reviews, Gainsight Customer Success is praised for its user-friendly interface that simplifies navigation, making it easier for users to log activities and access vital customer information, enhancing daily productivity.
- Reviewers mention that Clientshare's ease of use is a significant advantage, with many finding it simple to personalize reviews to meet client needs, and highlighting the proactive and responsive support from the team as a key benefit.
- G2 reviewers indicate that while Gainsight has a robust feature set, it faces challenges in setup and administration, with some users noting that the initial configuration can be complex compared to Clientshare's more straightforward onboarding process.
- Users highlight that Gainsight's overall satisfaction is reflected in its higher G2 Score, but Clientshare's recent feedback showcases a strong commitment to customer support and satisfaction, with users appreciating the quick and knowledgeable responses from the Clientshare team.
Pricing
Entry-Level Pricing
Clientshare
Clientshare
Contact Us
Per Year
For detailed pricing options, please contact us directly.
- Business Reviews Workflow
- Net Promoter Scores
- CSAT
Gainsight Customer Success
No pricing availableFree Trial
Clientshare
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
9.1
71
8.6
1,329
Ease of Use
9.2
71
8.0
1,361
Ease of Setup
9.2
48
6.6
701
Ease of Admin
9.2
36
6.9
625
Quality of Support
9.7
67
8.5
1,132
Has the product been a good partner in doing business?
9.6
37
8.9
635
Product Direction (% positive)
9.5
68
9.2
1,331
Features by Category
Customer Information
Not enough data
8.6
1092
|
Verified
Not enough data
8.5
1046
|
Verified
Not enough data
8.4
1037
|
Verified
Not enough data
8.2
1049
|
Verified
Not enough data
8.1
914
|
Verified
Not enough data
7.9
896
|
Verified
Not enough data
8.0
941
|
Verified
Predictions
Not enough data
8.0
927
|
Verified
Not enough data
7.4
816
|
Verified
Not enough data
8.1
888
|
Verified
Not enough data
6.8
641
|
Verified
Platform
Not enough data
8.2
1090
|
Verified
Not enough data
7.9
956
|
Verified
Not enough data
7.8
961
|
Verified
Not enough data
8.1
965
|
Verified
Not enough data
8.1
1009
|
Verified
Not enough data
8.1
1002
|
Verified
Not enough data
8.5
1006
|
Verified
Not enough data
8.6
916
|
Verified
Not enough data
8.4
1032
|
Verified
Not enough data
8.4
1004
|
Verified
Generative AI
Not enough data
7.0
290
Not enough data
7.1
291
Agentic AI - Customer Success
Not enough data
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Sales Team
Not enough data
7.8
103
Not enough data
Feature Not Available
Not enough data
8.1
140
Intelligence
Not enough data
7.8
124
Not enough data
6.9
110
Not enough data
7.7
103
Mapping
Not enough data
7.6
112
Not enough data
8.1
124
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.2
28
8.8
174
9.3
27
8.6
151
8.7
27
7.9
124
7.1
26
6.8
112
Customization
8.9
26
8.1
145
6.9
24
7.7
105
8.2
26
7.6
103
8.5
25
7.6
98
Generative AI
6.4
11
7.0
47
6.2
11
7.2
49
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Clientshare and Gainsight Customer Success are categorized as Experience Management
Unique Categories
Clientshare has no unique categories
Gainsight Customer Success is categorized as Customer Revenue Optimization and Customer Success
Reviews
Reviewers' Company Size
Clientshare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Facilities Services
16.5%
Staffing and Recruiting
11.8%
Information Technology and Services
9.4%
Hospitality
9.4%
Security and Investigations
8.2%
Other
44.7%
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Discussions
Clientshare has no discussions with answers
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
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