Clientshare Reviews & Product Details

Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients.

Seller

Clientshare

Discussions

Clientshare Community

Languages Supported

German, English, French, Italian, Japanese, Portuguese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

James Ward (MD | Clientshare | Client Relationships. Fixed.)

Used by Guidant Group and 2 others

Beta

Pricing

Pricing provided by Clientshare.

Lite

Starting at £1,000.00

Per Month

View More Pricing Information

Clientshare Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Clientshare, and what problem is it built to solve?

Clientshare is a business reviews platform for B2B enterprise suppliers. It helps account teams run consistent quarterly business reviews, gather customer feedback, identify account risk, and find opportunities to retain and grow customers.

What languages does Clientshare support?

Clientshare supports 8 languages: English, French, German, Italian, Japanese, Portuguese, Spanish, and Turkish.

What company sizes and industries is Clientshare the best fit for?

Clientshare appears most relevant to teams in mid-market and enterprise organizations, with reviewers also coming from several service-oriented industries. The strongest clusters include:

Company size — Enterprise: Teams with more than 1,000 employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industries: Facilities services, hospitality, food and beverages, information technology and services, staffing and recruiting, and logistics and supply chain.

How long does it take to implement Clientshare across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported range. Some teams get started sooner, while others report a longer rollout.

What customer support options does Clientshare provide, and how do users find the overall support experience?

Clientshare users describe the support experience as responsive, knowledgeable, proactive, and helpful during onboarding as well as day-to-day use. Support is often valued for guidance on setup, adoption, and tailoring the platform to team needs.

What features or capabilities could make Clientshare even more useful?

Clientshare could be more useful with greater flexibility in how teams tailor reviews and manage follow-up. Recurring improvement ideas include:

More review flexibility: Allow additional questions and more options to customize review layouts and scoring.
Stronger reporting tools: Make it easier to export, print, and explore detailed reports and results.
More automation and alerts: Support scheduled reviews and notifications about overdue reviews, declining scores, and completed actions.
Richer client feedback workflows: Make it possible to respond directly to client feedback and view reviews and account information together more easily.

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Steve B.

Service Delivery Manager

Mid-Market (51-1000 emp.)

6/20/2022

"I have found Clientshare extremely useful to stay in touch with my customers."

5/5

What do you like best about Clientshare?

It is easy to upload documents and provide updates in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Ive not found any downsides to using Clientshare. Review collected by and hosted on G2.com.

Andrew C.

Operations Director UK & Austria

Mid-Market (51-1000 emp.)

6/13/2022

"A strong platform with a positive focus on client engagement"

4.5/5

What do you like best about Clientshare?

Simple to use and simple for our clients Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

no 'view doc' facility rather than having to download, doesn't appear to be an app? Review collected by and hosted on G2.com.

Russell D.

Corporate Services Director

Mid-Market (51-1000 emp.)

5/5/2022

"A very useful system that has a number of benefits to my existing portfolio"

5/5

What do you like best about Clientshare?

The ability to have an overview of all contracts and account manager performance Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

It would be good to have the ability to be notified when actions are completed. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/28/2022

"Great space for keeping customer up-to-date"

4/5

What do you like best about Clientshare?

managing all client documents in one place instead of having to email out to different individuals Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

some of the new features in the latest update, like posting - I think it was a lot simpler before Review collected by and hosted on G2.com.

Nigel P.

Regional Manager

Enterprise (> 1000 emp.)

5/27/2022

"Great Platform for Client Retention"

5/5

What do you like best about Clientshare?

Video Section and Feedback from Client, Simple Work through. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

There is nothing I dislike on the Platform Review collected by and hosted on G2.com.

tim p.

SDM

Enterprise (> 1000 emp.)

5/19/2022

"its easy to use but I would like to be able to turn off the customer survey option"

3.5/5

What do you like best about Clientshare?

The fact that all documents/reviews are in one place is helpful Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

would like to be able to turn off the customer survey. I'm not a massive fan of the actions logging process as this can drive duplication Review collected by and hosted on G2.com.

Mark M.

Program Director

Small-Business (50 or fewer emp.)

6/16/2022

"Client Acceptance"

2.5/5

What do you like best about Clientshare?

Clientshare allows me to publish specialized reports to key individuals within Crown Castle. I also like the published Power BI results that help prepare for Quarterly Business Reviews. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I don't have any specific dislikes, but a QRG would be helpful when changes to the application are launched. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

6/14/2022

"Social Media at Work"

4.5/5

What do you like best about Clientshare?

Clientshare is easy to access and self-explanatory its similar to the majority of social media platforms, which allows many people to comprehend. The look of the platform and the multiple choices it offers you. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

There is nothing that I dislike about the platform, I enjoy using it! Everything works and communication from the team has been brilliant! Improvements could be made with an pop up chat box. Review collected by and hosted on G2.com.

David S.

Operations Director

Mid-Market (51-1000 emp.)

6/23/2022

"Great platform"

4/5

What do you like best about Clientshare?

ease of posting reviews and documents and the ability to review analytics of views and postings Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

The only difficulty is getting a buy-in from current clients and convincing them that this is the way forward Review collected by and hosted on G2.com.