Clientshare Reviews & Product Details

Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients.

Seller

Clientshare

Discussions

Clientshare Community

Languages Supported

German, English, French, Italian, Japanese, Portuguese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

James Ward (MD | Clientshare | Client Relationships. Fixed.)

Used by Guidant Group and 2 others

Beta

Pricing

Pricing provided by Clientshare.

Lite

Starting at £1,000.00

Per Month

View More Pricing Information

Clientshare Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Clientshare, and what problem is it built to solve?

Clientshare is a business reviews platform for B2B enterprise suppliers. It helps account teams run consistent quarterly business reviews, gather customer feedback, identify account risk, and find opportunities to retain and grow customers.

What languages does Clientshare support?

Clientshare supports 8 languages: English, French, German, Italian, Japanese, Portuguese, Spanish, and Turkish.

What company sizes and industries is Clientshare the best fit for?

Clientshare appears most relevant to teams in mid-market and enterprise organizations, with reviewers also coming from several service-oriented industries. The strongest clusters include:

Company size — Enterprise: Teams with more than 1,000 employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industries: Facilities services, hospitality, food and beverages, information technology and services, staffing and recruiting, and logistics and supply chain.

How long does it take to implement Clientshare across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported range. Some teams get started sooner, while others report a longer rollout.

What customer support options does Clientshare provide, and how do users find the overall support experience?

Clientshare users describe the support experience as responsive, knowledgeable, proactive, and helpful during onboarding as well as day-to-day use. Support is often valued for guidance on setup, adoption, and tailoring the platform to team needs.

What features or capabilities could make Clientshare even more useful?

Clientshare could be more useful with greater flexibility in how teams tailor reviews and manage follow-up. Recurring improvement ideas include:

More review flexibility: Allow additional questions and more options to customize review layouts and scoring.
Stronger reporting tools: Make it easier to export, print, and explore detailed reports and results.
More automation and alerts: Support scheduled reviews and notifications about overdue reviews, declining scores, and completed actions.
Richer client feedback workflows: Make it possible to respond directly to client feedback and view reviews and account information together more easily.

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Jason B.

Partnership Director

Enterprise (> 1000 emp.)

5/27/2022

"Chartwells Independent"

5/5

What do you like best about Clientshare?

This is a great tool to share reviews and information with our clients. It enables us to build a library of information that our clients can tap into with them providing great feedback to help us change and deliver better information and help us manage our partnerships with our clients. Also, the whole support that we get from the Clientshare team has been excellent. From early engagement to holding workshops to follow up feedback sessions, Olivia, Toby and Helen have been there for us, so thank you... Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

It is still early days and we are still finding our feet with the system, so at present, we have no dislikes. Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

We have started using clientshare as an alternative to our normal client feedback platform to see if we could get a better response. Still early in the process however we have clients' feedback back to us that never used to, which is fantastic. Gaining their insight to our service delivery and relationship is invaluable to us ensuring we have a successful business model Review collected by and hosted on G2.com.

Alex R.

head of operations

Enterprise (> 1000 emp.)

6/20/2022

"Fabulous and proactive"

4.5/5

What do you like best about Clientshare?

Having an online 'library' of information. The fact that we do not have to ask the client to sign up for anything new to be able to access the data. I don't believe there are any real competitors in the market that I am aware of. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

No real dislikes - as mentioned previously, any little niggles get responded to by the team. If I had to call out one thing it would be a better integration between premium and pulse however unsure on how this would work. Review collected by and hosted on G2.com.

Nancy S.

Mid-Market (51-1000 emp.)

6/14/2022

"Easy and practical"

5/5

What do you like best about Clientshare?

Clientshare premium saves me so much time, i can release all of my MI to those relevant, make groups dependant on the content i am posting etc. I also use it like a cloud desktop for all MI, so quarterly and annual reviews are much easier when i can see my monthly content posted and summarised all in one place. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I cannot share old content with new users Review collected by and hosted on G2.com.

Franz S.

Senior Regional Contract Manager

Mid-Market (51-1000 emp.)

5/25/2022

"Platform for success"

5/5

What do you like best about Clientshare?

Clientshare enables the user to create their dedicated contract site. A single point for all associated contract documentation and the opportunity to create the contract journey. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I have no dislikes? The platform is simple to use and advice if needed is always on hand. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Enterprise (> 1000 emp.)

7/5/2022

"Clientshare is a great platform for governance and for keeping your clients and colleagues updated."

4/5

What do you like best about Clientshare?

Easy to use and means we can collate all docs in one place, no worrying about what happens if people move on (either side). I haven't seen this service available elsewhere without being built bespoke. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Would like a little more flexibility - for instance more boxes on the right, also a shame the Sharepoint integration didn't work correctly. The search function can be tricky at times. Review collected by and hosted on G2.com.

Katarina S.

Client Solutions Manager

Enterprise (> 1000 emp.)

6/13/2022

"easy to use. All in one place."

4.5/5

What do you like best about Clientshare?

That everything is in one place and easy to view Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

It seems difficult to get clients to fully understand the positives of the tool Review collected by and hosted on G2.com.

Recommendations to others considering Clientshare:

It's a great tool for sharing updates, reviews and having all your progressing documentation in one place. I also really enjoy the fact that you can see if someone has seen the documentation. Clear and visible. Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

No need for big email attachments or missing anyone. Review collected by and hosted on G2.com.

Verified User in Security and Investigations

Enterprise (> 1000 emp.)

10/6/2022

"Fantastic platform to develop customer relationships"

5/5

What do you like best about Clientshare?

The platform is bright, full of useful options, very user friendly and allows me to celebrate the success of our staff. Very useful for publishing various reports and business data. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

There's honestly nothing that I dislike. Review collected by and hosted on G2.com.

Steve L.

Head of Operations

Mid-Market (51-1000 emp.)

6/20/2022

"Live Feedback"

4.5/5

What do you like best about Clientshare?

I really like the simplicity of this platform. The dashboard is visual and a clear overview of data. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I would like to see it link to the Premium portal as there currently feels like a disjoint resulting in repetition. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Enterprise (> 1000 emp.)

5/25/2022

"Engaging, easy to navigate, great support"

5/5

What do you like best about Clientshare?

A one-stop-shop, Engaging, easy to navigate, with great support from the Team, and reminders on times scales, its a great space to promote our achievements and what coming Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

nothing, I would recommend this to colleagues, once its set up and you plan your activities, it is simple to use and great for our clients, we recently launched this with VM and feedback has been really positive Review collected by and hosted on G2.com.