Clientshare Reviews & Product Details

Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients.

Seller

Clientshare

Discussions

Clientshare Community

Languages Supported

German, English, French, Italian, Japanese, Portuguese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

James Ward (MD | Clientshare | Client Relationships. Fixed.)

Used by Guidant Group and 2 others

Beta

Pricing

Pricing provided by Clientshare.

Lite

Starting at £1,000.00

Per Month

View More Pricing Information

Clientshare Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Clientshare, and what problem is it built to solve?

Clientshare is a business reviews platform for B2B enterprise suppliers. It helps account teams run consistent quarterly business reviews, gather customer feedback, identify account risk, and find opportunities to retain and grow customers.

What languages does Clientshare support?

Clientshare supports 8 languages: English, French, German, Italian, Japanese, Portuguese, Spanish, and Turkish.

What company sizes and industries is Clientshare the best fit for?

Clientshare appears most relevant to teams in mid-market and enterprise organizations, with reviewers also coming from several service-oriented industries. The strongest clusters include:

Company size — Enterprise: Teams with more than 1,000 employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industries: Facilities services, hospitality, food and beverages, information technology and services, staffing and recruiting, and logistics and supply chain.

How long does it take to implement Clientshare across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported range. Some teams get started sooner, while others report a longer rollout.

What customer support options does Clientshare provide, and how do users find the overall support experience?

Clientshare users describe the support experience as responsive, knowledgeable, proactive, and helpful during onboarding as well as day-to-day use. Support is often valued for guidance on setup, adoption, and tailoring the platform to team needs.

What features or capabilities could make Clientshare even more useful?

Clientshare could be more useful with greater flexibility in how teams tailor reviews and manage follow-up. Recurring improvement ideas include:

More review flexibility: Allow additional questions and more options to customize review layouts and scoring.
Stronger reporting tools: Make it easier to export, print, and explore detailed reports and results.
More automation and alerts: Support scheduled reviews and notifications about overdue reviews, declining scores, and completed actions.
Richer client feedback workflows: Make it possible to respond directly to client feedback and view reviews and account information together more easily.

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Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/18/2018

"Great"

5/5

What do you like best about Clientshare?

What I loved about Client Share is that I provided me with one place for me to share everything I needed to with our Customers. It really brought to life our relationship and our Clients really appreciate the effort we make with it. It was made really easy for us because it supported any file format and there isn't a limit to the size of the file that you upload. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Some people in my organisation were slow to begin using it, however once they fully understood the benefits they began to use it more frequently. Review collected by and hosted on G2.com.

Recommendations to others considering Clientshare:

Ensure there is clear direction for use for managers and leaders within your company. Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

We weren't very good at communicating with some of our tier one and two Clients showing them what we were up to and how we were delivering value. Client Share allowed us to save time, because we now only share feedback and MI through Client Share and we have somewhere to show our Clients that we are going the extra mile. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

9/13/2018

"Fantastic platform, helping us grow and retain customers"

5/5

What do you like best about Clientshare?

We initially implemented Client share to help drive additional revenue in each customer by selling complementary solutions and services and increase our customer retention rate. An unexpected outcome was our account management teams who used the platforms started including it in the sales cycle with new business customers with great results. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

When we first started using the platform, the analytics and usage insights were very limited, the latest revision as seen significant improvements in this area, allowing us to see exactly how customers are interacting with the system and posts. Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

The reason we engaged with Client Share is around customer retention and account growth through selling additional services. We've been using the platform for just over a year now and whilst it is hard to pin point customer retention rate directly to the Platform the over feedback from customer is overwhelmingly positive. We have had one specific example of an account that was unhappy but the account team didn't pick this up, the 'feedback' feature in the solution captured and highlighted the customers concern which was then addressed by the account team, our feeling is this account would have been lost without this solution. Review collected by and hosted on G2.com.

Verified User in Aviation & Aerospace

Enterprise (> 1000 emp.)

9/11/2018

"Communication is key to success"

4.5/5

What do you like best about Clientshare?

All great software applications need to be intuitive and easy to use to ensure that the user community engages with the software. Client Share enables all parties with very little training to be able to collaborate and share information that cements a business relationship in a modern, easy to use and professional interface. The Client Share team are always available and extremely proactive in supporting the adoption of the software. They communicate with us through our own Client Share- so we get the view and benefits of our customers too. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

The only slight challenge we found was adoption at the beginning. No one likes admin - however, once the team had logged in and started using Client Share the feedback and customer feedback was phenomenal. Review collected by and hosted on G2.com.

Leith M.

TBC

Staffing and Recruiting

Small-Business (50 or fewer emp.)

8/14/2018

"I recommend this platform highly!"

5/5

What do you like best about Clientshare?

Having one convenient place to access content and being able to get feedback Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Waiting for the app to launch, I believe this will only cement my interest Review collected by and hosted on G2.com.

Recommendations to others considering Clientshare:

Ensure the benefits of the platform are made clear to team rolling it out pre implementation Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

We have a breakdown in communication/relationship with some of our tier clients and thankfully the platform has began to restrengthen these bonds Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

5/1/2018

"Fantastic Tool for managing clients"

5/5

What do you like best about Clientshare?

I love the fact that I can have all my key accounts in one place, as well as having all of their operational data stored in one secure area for all of my clients. From the feedback that I have had from the clients - they absolutely love having all of their management info, contracts, and project reports all in one place to access whenever they like without having to scroll through their emails! Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

To be honest, there is very little I dislike about Client Share - it is simple and easy to use and makes a big difference for our customer retention! Review collected by and hosted on G2.com.

Recommendations to others considering Clientshare:

Fantastic product to help with client relationships - makes it very easy to manage all content in one place!! Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

Being able to store all our clients' data securely in one place, and being able to monitor the strength of each relationship has given us amazing insight into which clients are 'safe'. Review collected by and hosted on G2.com.

Joe D.

Mid-Market (51-1000 emp.)

5/23/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Client Share is a powerful but simple SaaS solution solving a critically overlooked problem"

5/5

What do you like best about Clientshare?

Easy to deploy & use

Adds value to stakeholders at all levels/roles Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

More companies need to use CS so that the analytics can be seen across whole companies and industries Review collected by and hosted on G2.com.

Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

Originally submitted 4/26/2018

"Clientshare Review"

4.5/5

What do you like best about Clientshare?

It's a secure and proactive tool to manage your relationship with important clients, keeping important information available to both sides. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Nothing springs to mind. Clientshare is doing everything we need it to and more. Review collected by and hosted on G2.com.

Daniel C.

COO

Computer Software

Mid-Market (51-1000 emp.)

5/24/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"The perfect platform for improving relationships between buyers and suppliers"

5/5

What do you like best about Clientshare?

Transparency and open communication between the buyer/seller which can be used in any business domain. We get key insights to the health of our relationships across the business and are able to flag potential issues very early. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Not too much! Although it would be nice to see a public roadmap of features so I can plan my own business around this. Review collected by and hosted on G2.com.

Simon C.

Mid-Market (51-1000 emp.)

5/3/2018

"An effective way to keep your clients close"

5/5

What do you like best about Clientshare?

The ease and clear way of sharing up to date news with clients, a portal to store relevant information with the confidence that it's shared only with those that should have access. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Nothing springs to mind of anything that I would dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Clientshare:

Be open to looking at new ways of sharing your information, and don't get stuck in relying on email. Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

With the introduction of GDPR, and the restrictions between various client systems, Client Share delivers a solution that is both quick & secure in an accessible web-based system. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

4/24/2018

"Great Support"

5/5

What do you like best about Clientshare?

The team at Client Share have been very supportive and helpful getting it up and running for my client. The site is easy to use, add content and manage. It is really beneficial for myself and my client. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Nothing I find the process easy, the team I deal with great and overall no issues at all. Review collected by and hosted on G2.com.