Checkfront Reviews & Product Details

Checkfront's support team has been so quick to diagnose and find solutions to any problems I ran into. During our first season of booking, as I encountered new booking needs, I could expect a reply email, usually with a video attached to show me exactly how to address the issue within my system. Review collected by and hosted on G2.com.

Every booking software has limitations. Also, I think each can be complicated to set-up when you have a very involved reservation structure. I previously had another software that set my system up for me. I actually prefer setting it up on my own (Checkfront). It forced me to learn how the system works so I can manage my day-to-day needs in real time and only need to reach out to Checkfront on the rare occasion. The 5% fee added on to my customers feels steep. Also, I would love to see more options available for stylizing the booking dashboard. Review collected by and hosted on G2.com.

Simple interface to manage the online bookings on the shop end, a lot of options to tailor it and very good support even if remote. And just a small set fee instead of % of business charges. Review collected by and hosted on G2.com.

Some of the inventory visualizations and blocking some offers on specific days are not as easy. But there are ways around. Review collected by and hosted on G2.com.

Does everything you would want and need in a booking software. Also handles waivers which is a huge help. Simple to set up and use and has great customer help and support. Review collected by and hosted on G2.com.

Checkfront should add a Gift Certificate discount ability. This would be hugely useful for online Black Friday sales and similar promotions. I know we are not the only company that feels this functionality needs to be added. I am aware there is a workaround to make it possible to discount a Gift Certificate, but it is quite a process and would be very confusing to customers. The checkout procedure must be simple and straightforward for customers. Every other aspect of the online booking process through Checkfront is perfect, but the ability to discount Gift Certificates is a sorely missed feature. Review collected by and hosted on G2.com.

Have been using Checkfront for six years and have found the system easy to use and comprehensive. However, with flexibility can come ambiguity which is where the excellent customer support proves invaluable. Most difficulties are resolved within a couple of days. The support team often goes the extra mile and creates a step-by-step instructional video explaining how to implement a particular solution. Review collected by and hosted on G2.com.

The inflexible pricing model. It's not possible to add functionality to the lowest pricing tier. For example, we would like to use digital waivers and gift certificates however the licensing of these features requires subscribing to a more expensive plan that does not reflect the business activity we pass through the system. A more flexible licensing model would help. Review collected by and hosted on G2.com.

Checkfront is an enabler and facilitator. They enable you by providing tools that help you sell lots of rental items. It could be houses, you might rent out chickens to lonely retired farmers, or something more mundane like us renting out A/V equipment. End of the day, they provide sexy tools that makes renting things fun. They also facilitate delivering the best customer experience possible to your clients with easy integrations, automated marketing messaging, and every payment processor imaginable. Their customer support is great as well. It's worth gold texting, emailing and getting a response in minutes not days. Review collected by and hosted on G2.com.

I dislike that I have to share Checkfront with anyone else. Especially our competitors who wonder how we can respond so quickly and deliver the best rental experience possible while they are stuck with software from the 90's running on DOS in the back warehouse. Review collected by and hosted on G2.com.

Checkfront is a flexible system that allows us to place our multi-day packages in front of the customer, allowing for easy reservations for our packages. This system is different than most other systems in that it handles multi-day packages with room inventory and weekly dates specific departures. Review collected by and hosted on G2.com.

Although the system is flexible, it has a large learning curve, and sometimes support services lack the knowledge to correctly handle issues as they arise. Review collected by and hosted on G2.com.

The system is user friendly and easy to make any changes to my items. The customer service team is great and always send easy to follow, step by step instruction videos of how to set something up if I have questions. Review collected by and hosted on G2.com.

The gift certificate setup doesn't function the way I would hope. We have a different packages that we offer gift cards for and It doesn't send a description of the item purchased, which can be confusing when the person receives their electronic Gift Certificate. Review collected by and hosted on G2.com.

daily control and resources to operate, the use of cell phones is super important, friendly and reliable use to carry out day-to-day tasks increases the reliability of my clients when it comes to receiving confirmations and payments on time Review collected by and hosted on G2.com.

interesting to be able to charge for the platform, report and confirmation. I would be interested in how to charge my clients directly from the platform through a payment link Review collected by and hosted on G2.com.

Flexibility to set up for different business models. Many integrations with popular business platforms for communications, analysis, payments, and search. I have not researched many competitors however did look at integrated booking software with wordpress templates for website upgrade. They just didn't have the power or versatility I was used to however they looked pretty. Was a bit of a challenge to customize checkfront to work with new website. Review collected by and hosted on G2.com.

Have to manually input bookings from OTA platforms such as Vrbo and Airbnb. Understand that it might be tricky to have syncing both ways. Would be nice to have texting ability built into forms rather than through third party app. That would help with Airbnb bookings that only give a phone number for contact info. Review collected by and hosted on G2.com.

My reservation system is 100% automated. Gone are the days of putting ink on a calendar for each camper I rent. With POS integration and backend accounting built in, This new reservation/payment system allowed me to increase my fleet by over 300% and take my company to the next level!! Review collected by and hosted on G2.com.

There are no downsides or dislikes with Checkfront!! When I had a technical support question, I had an immediate response, and the information provided resolved the issue. If there were a negative, I'd only say that I had not met this team in person. I would love to shake their hands and tell them how valuable they are to Roll With it Rentals and how Checkfront changed my company and my life. Review collected by and hosted on G2.com.