A Game Changer for Customer Excellence at BRUNA THE LABEL

ArminCX has completely transformed the way our Customer Excellence team at BRUNA THE LABEL works. Their ticketing system has helped us rethink and significantly improve our customer service processes, making our daily operations more efficient and scalable.

With the help of AI agents, we have already successfully automated two entire processes: handling defective product inquiries and return-related questions. And this is just the beginning – we see enormous potential for further automation and optimization.

What makes working with ArminCX particularly great is the team behind the product. Questions are always answered promptly, new ideas are genuinely welcomed, and suggestions are not just heard but actively implemented.

We truly appreciate the collaborative partnership, the continuous development, and the team's commitment to finding the best solutions for our needs. Review collected by and hosted on G2.com.

We have been on board from the very beginning, so naturally, there were some bugs along the way. However, what really matters is how these challenges were handled – and the team always addressed them promptly, took them seriously, and worked quickly to find solutions. We truly appreciated this proactive and hands-on approach. Review collected by and hosted on G2.com.

It is one of the few tools that truly focuses on WhatsApp. Many email marketing tools offer WhatsApp as an additional channel but lack basic functionalities. Chatarmin, with its clear focus on WhatsApp, has built an extremely strong solution that covers almost all WhatsApp use cases, making it a convincing solution for various areas. Review collected by and hosted on G2.com.

The tool is still quite technical in parts, and the UI is not yet perfect. However, you get used to it quickly. Review collected by and hosted on G2.com.

ArminCX makes our daily customer service work much easier. I especially appreciate how quickly the team responds to problems and puts our feedback into practice. The integrations save us time and simplify our workflows, while the AI features have already been a big help in handling customer enquiries. Review collected by and hosted on G2.com.

We’ve experienced some bugs, but the team is always quick to respond and work on solutions. Review collected by and hosted on G2.com.

What I especially appreciate about Chatarmin CX is the personal, dependable support. Whenever I run into an issue, I can quickly reach someone who can help. Even in the evenings or on weekends, I often get a prompt response, which gives me a strong sense of security and reassurance. Review collected by and hosted on G2.com.

One area that’s still being improved is the platform’s performance during periods of especially high ticket volume. At times, this can result in noticeable slowdowns or other performance issues. That said, the team is actively working to address it, and I appreciate their transparency as well as their clear commitment to getting it resolved. Review collected by and hosted on G2.com.

The accessibility and flexibility of the team Review collected by and hosted on G2.com.

Fortunately, I currently have no points Review collected by and hosted on G2.com.

A very intuitive WhatsApp and AI support tool Review collected by and hosted on G2.com.

There used to be problems with connections, but these have since been fixed. Review collected by and hosted on G2.com.

AI Customer Support, automating Support Tickets Review collected by and hosted on G2.com.

Nothing really. Most things work very well & they fix issues really fast Review collected by and hosted on G2.com.

Super Solution for WhatsApp Marketing for Ecommerce! Review collected by and hosted on G2.com.

Nothing, they are always there when something happens Review collected by and hosted on G2.com.

Before signing the contract, everything is promised, pleasant contact. But woe if you, like me, have then signed. Review collected by and hosted on G2.com.

Services were promised that were not delivered after signing, and one was repeatedly put off until later. When I wanted to withdraw from the contract, they refused, and the fact that monthly amounts are being debited that are not clarified in the contract is ignored by them. Currently, responsibility is being shifted from one of the founders (!) to the other, following the motto: If it doesn't bring us more money, we're not interested anymore. A lousy place. Review collected by and hosted on G2.com.

Chatarmin is a startup that truly strives for customer success. They work hand in hand with their clients, delivering fast responses to inquiries in just minutes or hours. The tool is perfect for E-commerce brands looking to upgrade their CRM. With top-tier user-friendliness and fantastic features, Chatarmin has been a game-changer for us. Highly recommended for any business seeking efficient and effective customer relationship management! Review collected by and hosted on G2.com.

Occasionally, there are so many great features that it can take a little time to explore everything fully. Review collected by and hosted on G2.com.