--- title: CharlieHR Reviews meta_title: 'CharlieHR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how CharlieHR works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 54 scale: '5' date_modified: '2026-07-13' parent_category: name: HR url: https://www.g2.com/categories/hr --- # CharlieHR Reviews **Vendor:** CharlieHR **Category:** [Benefits Administration Software](https://www.g2.com/categories/benefits-administration) **Average Rating:** 4.6/5.0 **Total Reviews:** 54 ## About CharlieHR A cloud-based HR software that makes all HR processes easy. Onboard new hires, store company documents, book and manage time off, run productive reviews and get professional HR advice. An easy, holistic system for managing your People needs. ## CharlieHR Pros & Cons **What users like:** - Users find that CharlieHR is **simple and straightforward** , enhancing their overall experience with ease of use. (1 reviews) **What users dislike:** - Users report **poor customer support** that fails to assist effectively, making data extraction unhelpful. (1 reviews) - Users find **poor support services** frustrating, as customer service fails to assist with data extraction issues. (1 reviews) ## CharlieHR Reviews ### 1. So easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Dominic A. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about CharlieHR?** Very easy to use, all my individual data is there and I know exactly how to work my away around the org **What do you dislike about CharlieHR?** Nothing to report so far. It does what it says on the tin! **What problems is CharlieHR solving and how is that benefiting you?** Very easy to get time off, and understand how many days are left. We also have full visibility into benefits and how teams are structured across the org. It's everything you'll need to know about your company and your individual benefits/days off in one place ### 2. Not a great system **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about CharlieHR?** everything was quite simple and straight forward. **What do you dislike about CharlieHR?** Was not useful nor helpful when extracting the data . The customer service did not help. **What problems is CharlieHR solving and how is that benefiting you?** It was for our performance management system was not helping. ### 3. My experience with charlie hr is very good the software is very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Ahsan M. | VR developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about CharlieHR?** The best thing about charlie HR is that you get to visualize the info about colleagues that will whom is working today and whom is not **What do you dislike about CharlieHR?** As far as the application is concerned it is very much helpful one thing i would like to add up that the discounts that charlie hr provide should be worldwide nof region specific **What problems is CharlieHR solving and how is that benefiting you?** The thing you have to do manually you can do that just by sitting on your machine like if you want to book time off or compassionate leave or anything like that its just few click away ### 4. Excellent straightforward platform **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about CharlieHR?** What i love about CHR is how easy it is to set up and operate. Its the second time, Ive had CHR installed at a company Ive worked at, and cant reccomend it highly enough. The support team are always on hand and keen to solve any issues. **What do you dislike about CharlieHR?** Really tough question! Nothing significant stands out. **What problems is CharlieHR solving and how is that benefiting you?** managing a remote team specifically onboarding, and holiday and sick leave. ### 5. A good HR system worth investing in. **Rating:** 4.0/5.0 stars **Reviewed by:** Kyran P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about CharlieHR?** Really easy to track holidays and incentives that we have as a company. Clear and accessible user interface. **What do you dislike about CharlieHR?** Somewhat unstable, it crashed a few times and was out of service for a few days, however aside from that it was very reliable and easily implemented. **What problems is CharlieHR solving and how is that benefiting you?** CharlieHR was a great way of managing company information, having it all in one place. It was very usable for every member of the team to be able to book time off, see their accumulated hours and view the benefits that they had available to them. ### 6. Best HR advice for small startups **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly N. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about CharlieHR?** In a previous job, I struggled with all the details of HR management for 5 years before I discovered CharlieHR. I calculated that it saved my 214 hours per year in admin time. When I joined my new company recently, it was the first platform that I implemented. I can't recommend Charlie enough to any new businesses/startups reading this review: it is the one thing I so wish I'd done before. There are just too many things you have to remember to do to be legally compliant with HR, contracts, policies etc, letalone trying to be a morally decent and supportive company. I've attended their free webinars on culture, people and policies and found them so helpful and insightful. The chat on the site has a speedy response and even when I've asked a dozen questions in one day (yes, I really have), I've got a lovely detailed response each time. **What do you dislike about CharlieHR?** The only thing I could possibly dislike about CharlieHR is that I didn't use it sooner. The development team really take on feedback and keep us up-to-date with new features, for example, recently they brought in an hourly tracker for staff that don't work full time which is really useful. **What problems is CharlieHR solving and how is that benefiting you?** As a small business startup, you don't have the time or training to often stay compliant and up-to-date with all the new laws. CharlieHR has everything in one place and a responsive team who give personalised advice if you need it. It's also so much cheaper than having to go to a lawyer each time to review contracts and policies. ### 7. Essential part of our Company's strategy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about CharlieHR?** Whenever we have had an HR problem to solve Charlie have been ultra efficient in helping us deal with it. They are very fast to come back to us and their advice has been invaluable. It is a very easy system to use and implement. We use it daily to update information on our employees and the many additional features make it very easy to integrate with our accounting system. **What do you dislike about CharlieHR?** It is very difficult to find one thing to dislike about Charlie HR. We started using it in january 2019 and have not looked back since. **What problems is CharlieHR solving and how is that benefiting you?** Dealing with HR problems for several employees ### 8. Very speedy precise advice! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom C. | Product Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about CharlieHR?** CharlieHR, as an online portal, is useful for TickX but what we have found most helpful is the advice service. We used this recently and were able to get specific advice within a rapid turnaround. Alisa was exceptional in not only her quality of response but also her timely manner. The speed meant that there was no disruption to the business. **What do you dislike about CharlieHR?** Having used CharlieHR for the last year, I have not found anything I disliked. I would highly recommend the service to those without dedicated HR functions within their business. Thanks. **What problems is CharlieHR solving and how is that benefiting you?** TickX is within a growth stage at the moment and is rapidly hiring. We sometimes require additional support, but this isn't frequent enough to warrant a dedicated HR professional within the business. By using the advice line, we still get the support benefits but at a cost that suits the business. ### 9. Easy to use system and really reasonable **Rating:** 4.0/5.0 stars **Reviewed by:** Sian C. | Chief People Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about CharlieHR?** The whole system looks really good and is generally easy to navigate. I found it pretty simple to get everybody set up initially. There are some super helpful tools to use, especially checklists. The fact that Perks at Work are included in the price is excellent value for money. **What do you dislike about CharlieHR?** I would like access to the diversity tools, but we don't want or need to pay for the HR Advice. It would be great if it were available as an add-on. **What problems is CharlieHR solving and how is that benefiting you?** CharlieHR has helped us get our onboarding process in one place with the checklists, enabling all parties to ensure that their part in the process has been completed. ### 10. Excellent service, friendly professional team, exactly what we need as a small business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about CharlieHR?** The Charlie team are always really quick to respond to emails and very flexible with call requests. When someone isn't in or on holiday, another team member always replies on their behalf - i really appreciate this fantastic level of service. All the team members are also very friendly and professional. **What do you dislike about CharlieHR?** There have been no issues so far, i'm very happy with the service. **What problems is CharlieHR solving and how is that benefiting you?** As a small business with no HR professional internally it's so helpful to have a professional HR person to ask for guidance so we know we're doing everything correctly. It's been brilliant to get new staff contracts created and know they are correct and compliant. ### 11. On tap advice **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine O. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about CharlieHR?** The central system for holiday booking, reviews and managing team is really helpful for our business. We just went through our first formal review process with the team and the in-built tools were super helpful for ensuring everyone went through the same process and most importantly that we completed it in a set amount of time. The calender is also excellent for keeping track of holidays and WFH. The ability to speak to an HR specialist within hours when dealing with challenging issues has been a tremendous support and has more than paid for itself. **What do you dislike about CharlieHR?** Some elements on the platform can be a bit clunky, the ability to download things as CSV or for the Charlie to create an Org chart would be really helpful. **What problems is CharlieHR solving and how is that benefiting you?** Challenging team issues and things that only HR trained professionals have expert knowledge about - maternity policies, mental health and redundancies to name a few. ### 12. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Daisy H. | Senior HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about CharlieHR?** The CharlieHR advisory service - my Advisor, Alisa, is always extremely quick to respond to queries and always provides thoughtful and strategic advice. I also find the webinars they organise really informative and helpful in providing current market changes and case studies - it's also a great learning opportunity for the junior HR members in our team. **What do you dislike about CharlieHR?** There are still a few minor tweaks that could be made to the HRIS to improve effectiveness, such as alerts when someone has used up their sick day allowance etc. but besides small items like that, there are very few down sides :) **What problems is CharlieHR solving and how is that benefiting you?** It's a really easy way to onboard people effectively, and creates all company information we could ever need such as org charts, the company handbook, performance reviews etc. ### 13. Useful product backed by an incredible HR advice service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about CharlieHR?** Charlie HR Advice service: This has been extremely helpful. They're friendly, super knowledgable and quick to jump on a call should you need it. Would for sure recommend to others. Charlie HR software platform: For straightforward use cases (full-time workers etc) it's fairly solid. The workflow of booking holidays etc is simple and the team don't have many issues using it. **What do you dislike about CharlieHR?** Charlie HR Advice service: Not sure there's anything to dislike here. If you need advice on HR issues, this is your service. Charlie HR software platform: - The design / UX / UI could do with some love. Things are a little clunky / hard to navigate around and I'm forever confused as to where to look for things. - There are a few workflows that the product doesn't support (EG: calculating holidays for team members with variable working hours or recording time where team members are working abroad) and so you're forced to manage that separately outside the product - The Slack integration isn't very well thought through and there isn't enough granular control over what messages get posted where, so you end up not being able to meaningfully use it. (EG: we'd love to be able to automatically tell the team who is off on a particular day, but we can't because along with that comes all sorts of other messages that aren't relevant)—needs to be reworked with more flexibility in mind. **What problems is CharlieHR solving and how is that benefiting you?** Charlie HR Advice service: Allows you to navigate HR issues in your business with the confidence you're doing things correctly. Charlie HR software platform: - Allows us to (mostly) keep track of people's holidays - Helps a little with payroll details (though that could be way more seamless with some sort of slick Xero integration) - Helps a little with onboarding people (though we do most of it outside the Charlie HR platform) - Helps us with probation and annual reviews ### 14. Happy User **Rating:** 4.5/5.0 stars **Reviewed by:** Huw J. | Office Manager **Reviewed Date:** August 19, 2022 **What do you like best about CharlieHR?** CharlieHR have been very helpful with HR advice, their platform is very user-friendly and have made people operations much easier to scale at our quickly growing start up. The Charlie Team are incredibly responsive to my questions and queries and has been an invaluable source of People Advice. **What do you dislike about CharlieHR?** CharlieHR's 1-1s and Reviews sometimes feel a bit clunky so we do use an alternative provider for that. Likewise we have stopped using the Handbook function although the CharlieHR Policies are a great starting point. The most gritting feature is that custom data at CharlieHR isn't easy to bulk-upload - this means we're probably at the edge of how scalable charliehr is for us. **What problems is CharlieHR solving and how is that benefiting you?** Charlie HR makes People Mangement and particularly people operations really easy to manage. We are particularly cautious about data & privacy and we are currently assured with CharlieHR, especially with their Diversity & Inclusion support. CharlieHR pulse surveying has worked well for our business. ### 15. Simple, Intuitive and does the job for HR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about CharlieHR?** I really like the dashboard and I find it really easy to use. I like that theire are a lot of customisable features without being overcomplicated. The calendar is easy to view, so you can see who is off, performance reviews coming up and upcoming birthdays. It has all you could need for a small business in terms of helping with HR. **What do you dislike about CharlieHR?** The one thing that i find really annoying with Charlie HR is not being able to extend the submission or end date when you are doing reviews. We has a situation where we had to start the review process all over again because we couldn't extend the date and it was really frustrating. **What problems is CharlieHR solving and how is that benefiting you?** What is really helping with our problems is the ability to schedule Performance Reviews, annual leave , company policy documents and much much more all in one place. ### 16. CharlieHR Advice **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel G. | Head of People, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about CharlieHR?** Luula and the team are super helpful, approachable and quick to respond. I signed up to CharlieHR to support us with completing an employee handbook. Which was incredible support. We had our first HR issue which Alisa jumped straight on in Luula's absence. When Luula returned her support was amazing she would have daily calls with me. Check and amend documents for me. She taught me so much! Thank you Luula!! **What do you dislike about CharlieHR?** The fact that you don't offer the service to support with grievances. **What problems is CharlieHR solving and how is that benefiting you?** Completing the employee handbook, supplying any HR forms we need and ongoing advice ### 17. We should have joined Charlie years ago **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about CharlieHR?** Even though we're a small company, the time saved using this platform runs to over 200 hours per year. We've had several HR meetings with Charlie for support and they've always been so quick to get back to us with clear advice which is tailored to us. I so wish we'd joined years ago, especially at the cost of just £4/pp. Every startup should do this! It's so much better to get things (policies, handbook, processes) in places when you're still small before you scale. The team are always quick (within a few working hours) to get back to questions on the chat bot and they have article suggestions that are actually useful. **What do you dislike about CharlieHR?** Nothing - whenever we have small suggestions about improvements that could be made on the UX, we're listened to and ideas are sent to their development team. **What problems is CharlieHR solving and how is that benefiting you?** Time is the key element saved for us here with our contracts, annual leave and sickness tracking, policy updates and handbooks. We also use the add HR legal service which has already helped us no end. ### 18. Extremely helpful service **Rating:** 5.0/5.0 stars **Reviewed by:** Alice L. | CEO & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about CharlieHR?** We couldn't have asked for better HR partners than CharlieHR. Their portal has everything you need to manage HR in a small company and more, and their advice line has been invaluable to us when managing tricky situations. **What do you dislike about CharlieHR?** There are very few downsides to CharlieHR - when I do think of functionality that the platform doesn't have, the team are always happy to take my ideas back to their developers. **What problems is CharlieHR solving and how is that benefiting you?** For a very reasonable price, CharlieHR offers top quality and up-to-date advice. We've also been able to jettison the many, many spreadsheets we used to use, in favour of a secure, easy-to-use platform, that saves on admin time. ### 19. Fabulous, helpful and fast advice service **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie B. | People & Ops Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about CharlieHR?** We are not software customers at present, so I can only comment on the advice service. My contact Alisa is always so quick to respond to my queries and will always find time for a Zoom call if something is urgent (even if her calendar is full!). It makes me feel so much more relaxed knowing I can speak to someone who's qualified and can help me with the legal side of things. Especially as our business grows and we have more and more questions! Love the new DEI survey and follow-up call (thank you Karen) and am excited to use the new library. Keep up the good work! **What do you dislike about CharlieHR?** Nothing to say on the advice service here - its fab. **What problems is CharlieHR solving and how is that benefiting you?** We find the policies really helpful and, as Charlie is a similar size to us (but a bit bigger), it's really good to be able to ask 'how did you approach this?'. ### 20. Using CharlieHR Advise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about CharlieHR?** The response time on CharlieHR Advise is very fast, which is great when I am trying to work through tasks at pace. They are a friendly bunch and no questions ever seems too much for them, which is great, as we have A LOT of questions! Sometimes HR is tricky to get your head around so I appreciate the simple way in which the team explain things. And if the topic is fairly complex, they will give you a call to talk it through, which is very helpful, always nice to speak to a real person and not a bot. **What do you dislike about CharlieHR?** The only downside I can think of is that the cut-off time each day is 5 pm. We are open till 6 pm so sometimes I have missed the time to ask for advice. However, If I send a question after 5 pm, it is often picked up first thing and a response is sent to me the next morning. Other than that I can't think of anything else! **What problems is CharlieHR solving and how is that benefiting you?** We are a small company without an HR department. There are only 15 of us in the team, so we can't justify employing full-time or even part-time HR personnel. So this support from CharlieHR perfectly fills that gap. I am the Operations Manager and I have been tasked with wearing the HR hat, but it isn't my area of expertise so having CharlieHR to check in with and help advise on HR topics is great. I appreciate having them there. ### 21. Amazing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about CharlieHR?** CharlieHR is so easy to navigate and has been a huge helping hand in our day to day. We've been using the advice service more frequently and it's been incredibly helpful. **What do you dislike about CharlieHR?** There's nothing I dislike about CharlieHR **What problems is CharlieHR solving and how is that benefiting you?** It helps us stay organised with our policies and documents, as well as manage staff time off efficiently. The response time & advice is also really timely and helpful. ### 22. Everything an SME needs for their HR function in one platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Tomas M. | Operations Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about CharlieHR?** CharlieHR is a great and easy-to-use HR System which offers all of the necessary features for an SME to do everything they need in the People Operations space. Can't forget to mention that they are always coming out with useful new features and integrations. Their helpdesk and specialist HR support are amazing too! **What do you dislike about CharlieHR?** There are only two things I think they could do better (and I'm being very picky here). It would be great to see better reporting/analytics as well as more speed integrating with other service providers (e.g., ATS). **What problems is CharlieHR solving and how is that benefiting you?** CharlieHR allows us to securely carry out all Human Resources functions from one centralised platform. From safely storing employee information, allowing employees to book time off and find all company policies, to employee development and HR reporting, you can do pretty much everything. Their specialist (CIPD qualified) HR support service is also phenomenal when we need extra help! ### 23. CharlieHR brilliant service **Rating:** 4.5/5.0 stars **Reviewed by:** Steve M. | Business Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about CharlieHR?** CharlieHR has been extremely useful for our business and HR advice and for providing policies and handbooks for our employees. The review process feature has been beneficial in conducting detailed staff reviews. **What do you dislike about CharlieHR?** The only slight downside is that there is not a function to send policies to employees for them to sign that they have read and understood individual policies. **What problems is CharlieHR solving and how is that benefiting you?** CharlieHR have assisted us in handling matters with employees that are sensitive, and they have provided in-depth advice to support us with these matters. ### 24. Excellent HR Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about CharlieHR?** Easy to use, user-friendly, we are free to add any that we like. CharlieHR gave us **What do you dislike about CharlieHR?** No disadvantages so far, currently happy with it. **What problems is CharlieHR solving and how is that benefiting you?** It helps us with all our HR-related concerns - from having polls to being a software we can use for record keeping. ### 25. Quality advise & prompt response from experienced team **Rating:** 5.0/5.0 stars **Reviewed by:** Inna B. | Head of People & Culture, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about CharlieHR?** - Very user friendly interface - CharlieHR team is always looking to improve the platform - Great support from the advisors (quick response time & quality advice) - Documentation library and other tools - Very friendly individuals, who always try to help - feels like they are part of your team **What do you dislike about CharlieHR?** Nothing to report, as no dislikes. All suggestions that were shared with dedicated survey team were brought on board. **What problems is CharlieHR solving and how is that benefiting you?** - Automation of processes (templates and set up of review processes) - Keeping everything in one place and using one system - Reporting system - Ability to customise system (reviews, report, etc.) ### 26. Very knowledgable with a personal touch **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie B. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about CharlieHR?** Their communication is excellent. Each person I have spoken to has been extremely friendly and knowledgable and they make great efforts to understand our specific needs and tailor their advice to our situation. **What do you dislike about CharlieHR?** Haven't found any yet. We are very happy with the service they are providing. **What problems is CharlieHR solving and how is that benefiting you?** Some of our documents were outdated and impersonal. They have helped to modernise key documents and have made them easily understood. They have also made some great suggestions for policies we might want to introduce, such as menstruation and mental health policies, which have gone down very well with staff and helped to make us a more inclusive company. ### 27. Perfect level of support for a start-up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2022 **What do you like best about CharlieHR?** As a generalist within the People Ops space for a start-up, I'm often required to be an all-rounder. Having the HR advice service with CharlieHR gives me the perfect level of support and confidence in our HR practices. In two years of working with them, I've never had to wait more than a few hours for a meeting and have been able to improve upon my own skills along the way by learning from them. **What do you dislike about CharlieHR?** Nothing to 'dislike' so much but I do feel that the service adds most value for a business at 0-50/0-75 employees. **What problems is CharlieHR solving and how is that benefiting you?** Managing time off and holidays Handling HR quieries Handbook and contract reviews Support in disciplinary procedures ### 28. Fast and efficient service, no problem too complicated to solve. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin P. | Finance Manager **Reviewed Date:** August 10, 2022 **What do you like best about CharlieHR?** Since we started using CharlieHR back in 2019 we have found it invaluable in helping us to look after our employees. We have used the advisory service several times to help with problems and can highly recommend it. The system is very easy to use and track all aspects of HR. **What do you dislike about CharlieHR?** Can't think of a thing! Always fast and efficient responses so what is not to like? **What problems is CharlieHR solving and how is that benefiting you?** Some major but mostly minor problems with employee issues such as roles and time spent on certain aspects of the job. CharlieHR has helped us enormously especially when we were starting up and has helped us on the road to running an efficient operation. ### 29. CharlieHR is great for our growing company! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about CharlieHR?** The interface is excellent and straightforward to navigate, confirmation email notifications are very helpful, and it is easy to track holidays, reviews, work perks and many more. **What do you dislike about CharlieHR?** I didn't come across many of the disadvantages so far, but one of them could be improving a system for birthdays, work anniversaries, and review notifications. **What problems is CharlieHR solving and how is that benefiting you?** CharlieHR is user-friendly and has all the essential HR functions that our company needs; it also simplifies many HR processes. ### 30. CharlieHR Advice Service & Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Emily D. | HR and Culture Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about CharlieHR?** - It is beneficial to have expert advice as and when you need it. - Provide different solutions to problems based on other companies' offerings. - Can chat via email, phone/video call or chatbot - Have lots of templates for HR documents **What do you dislike about CharlieHR?** - Sometimes need to wait a day or so to have a call, but this is a minor issue! **What problems is CharlieHR solving and how is that benefiting you?** Helping the HR team become more autonomous ### 31. Superb support - fast and to the point **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about CharlieHR?** The friendliness and effectiveness of the support provided. My question was solved within 10 min **What do you dislike about CharlieHR?** Nothing! Support was great. I have not experienced any issues and would love every support to be as good as today's. **What problems is CharlieHR solving and how is that benefiting you?** CharlieHR is allowing us to use it for all our HR related issues. Whether it is on and off-boarding, performance reviews or simply storing documents. ### 32. CharlieHR - a friend in HR need **Rating:** 4.5/5.0 stars **Reviewed by:** Ali S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about CharlieHR?** CharlieHR is a user friendly software with a very friendly and accessible team to back it up. **What do you dislike about CharlieHR?** There are few downsides to CharlieHR, I'm sure as they grow they will have more integrations and new features but its a great resource already ! **What problems is CharlieHR solving and how is that benefiting you?** CharlieHR has been a big cuddly friend through the rigours and changes in the workforce during COVID-19 - we've appreciated the HR support and their advice is tailored to you as an employer and not just ticking the HR employment law boxes. ### 33. Clear and easy HR system for start-ups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about CharlieHR?** We're very impressed with the advice service and the process for creating and agreeing the company handbook - both were personal, responsive and oriented to our business needs **What do you dislike about CharlieHR?** Charlie HR's new diversity, inclusion and equality survey has 14 categories but oddly does not include all 9 protected characteristics and despite requests to give individual companies choice to include the full 9 as well as the additional characteristics they have included there is no flexibility allowed by Charlie. This means it feels like their internal political position is being imposed on their customers, which is disappointing. **What problems is CharlieHR solving and how is that benefiting you?** Clear, consistent communication and record keeping regarding HR issues. Able to access good HR advice and support despite not being able to afford an in house function currently ### 34. HR Advice on tap **Rating:** 4.5/5.0 stars **Reviewed by:** Catherine G. | Finance and HR Manager **Reviewed Date:** August 08, 2022 **What do you like best about CharlieHR?** One place to monitor holiday and sickness, plus HR advice readily available when we need it, with quick and helpful advice. **What do you dislike about CharlieHR?** More flexibility with allocating holiday to staff. Some of our staff work odd hours; it would be useful to be able to allocate holiday on a hourly basis. **What problems is CharlieHR solving and how is that benefiting you?** HR advice with tricky situations. We're not big enough for an in-house HR function so this is the perfect solution. The advisors are knowledgeable and helpful. ### 35. Great performance review and easy time and attendance management let down by no integration to Xero **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about CharlieHR?** With 30 employees, we are big enough to need a proper review process but still do not have the critical mass for a dedicated HR person to co-ordinate and drive quarterly and annual performance review. CharlieHR does this really, really well. **What do you dislike about CharlieHR?** We run our payroll in Xero. There is no integration from CharlieHR to what I guess is the biggest accounting program in the UK which means we have to update the two manually. The manual update has caused numerous issues:- we accidentally paid an employee after they left as the manager had raised this in CharlieHR, but the accounts had not picked it up. **What problems is CharlieHR solving and how is that benefiting you?** Performance reviews: CharlieHR helps the scheduling, helps identify managers that need chasing up, and keeps the resulting information neatly together so we can easily review over an employee's tenure. Managing time and attendance (sick leave requests, holiday requests, and so on). While we can do this through Xero, CharlieHR has a much more complete implementation and efficiently works out leave to carry forward, etc. ### 36. Friendly and super helpful HR support **Rating:** 4.5/5.0 stars **Reviewed by:** Giulia V. | Head of People and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about CharlieHR?** Charlie makes HR admin very straightforward, e.g. performance reviews, time off etc. The HR advice service is ever so valuable for us as a small business. **What do you dislike about CharlieHR?** Nothing that I dislike as such but I would love to be able to assign two line managers to certain employees and have both line managers able to edit review notes. **What problems is CharlieHR solving and how is that benefiting you?** Support with HR queries and with creating and updating company policies. ### 37. Great system and support **Rating:** 4.5/5.0 stars **Reviewed by:** Dave W. | Client Services Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about CharlieHR?** Ease of use and the service. Response account managers and the system links with our emails/calendars perfectly. **What do you dislike about CharlieHR?** The benefits portal doesn't work properly for me, often going in endless circles of logging in. So unable to take advantage of this. **What problems is CharlieHR solving and how is that benefiting you?** HR letters needed. Holiday/sickness monitoring Holiday allocations Locating salaries etc ### 38. Easy to use HR management system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about CharlieHR?** I like the fact the product is very easy to use, well designed. Our staff can book holidays with a click of a button. I can see when everyone is off and also create appraisals for each individual. **What do you dislike about CharlieHR?** There are no downsides to this product, it does everything we need and has introduced much more. **Recommendations to others considering CharlieHR:** If you are a growing company and looking for a product that is cost-effective but have all the functionality of a HR system, look no further. **What problems is CharlieHR solving and how is that benefiting you?** We wanted a simple HR system that allowed us to keep track of all our employees and their personal information and org charts of the business. We needed something that would allow us to keep track of staff holidays and also appraisals. ### 39. I'd highly recommend Charlie! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about CharlieHR?** The platform is easy to use for booking holiday, work-from-home days and sick days. The benefits platform is also great! **What do you dislike about CharlieHR?** There isn't necessarily anything I dislike. **What problems is CharlieHR solving and how is that benefiting you?** Easy to track holidays across various different teams and made it easy to remember important birthdays/work anniversaries. ### 40. Good for small companies, but doesn't scale well **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2022 **What do you like best about CharlieHR?** The platform is simple and easy to understand, anyone can pick it up exceptionally quickly **What do you dislike about CharlieHR?** The reporting was incredibly basic The talent section didn't work They basically restructure the homepage every few months, which is super annoying as just when you get used to it again, it all gets moved about! **What problems is CharlieHR solving and how is that benefiting you?** As mentioned in the title it's a simple and easy system for the basics, e.g tracking holiday, sickness and storing personal details. Just don't expect it to last as long as other more established HRISs ### 41. My Review on Charlie HR **Rating:** 4.0/5.0 stars **Reviewed by:** Lilla T. | vbnjkbhuhuiuisuxysuybvuiyu, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2021 **What do you like best about CharlieHR?** Great Customer Service it's user-friendly and it's easy to navigate employee requests like leave requests, free version is available. **What do you dislike about CharlieHR?** Some notifications don't show up and they don't have performance management features. **What problems is CharlieHR solving and how is that benefiting you?** Its nice UI where people in the organization can easily use it. ### 42. Charlie HR Review **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren H. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 ### 43. Great low cost HR Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about CharlieHR?** Excellent user-friendly interface, HR advice service is very good **What do you dislike about CharlieHR?** Lack of integrations. The ability to log multiple public holidays and link these to Google Calendar would be a great advance **What problems is CharlieHR solving and how is that benefiting you?** Helps with core HR tasks ### 44. Really nice way of managing work related perks and benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Wesley A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2020 **What do you like best about CharlieHR?** Being able to access my HR details online, quickly and without having to go through a department. **What do you dislike about CharlieHR?** Not a great deal - everything so far has been really good. The only minor issue is having to update my own details can take longer because of the verification process it goes through. **What problems is CharlieHR solving and how is that benefiting you?** We're a remote working company with staff in different locations, so being able to manage our HR effectively was key to our choice here. ### 45. Awesome software for managing a team **Rating:** 5.0/5.0 stars **Reviewed by:** Matt H. | VP of Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about CharlieHR?** Ease of use to manage and organize teams and everything HR-related. We really like the Polls and the advice. **What do you dislike about CharlieHR?** Nothing really, the interface is awesome and it's very easy to use. **What problems is CharlieHR solving and how is that benefiting you?** We don't have a dedicated HR team so this really helps us organize and manage our teams properly and efficiently. ### 46. HR essentials with Charlie HR **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren H. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about CharlieHR?** CharlieHR is a user friendly HRMS system which takes care of all the essentials of staff management. It takes no instructions to learn as it's easy to self-navigate your way through all the features and functions of the platform and find what you need without hassle. I've used many different HRMS systems and this is one of the best ones I've come across in terms of UI and UX. We have a fairly small but global team and so don't need the huge overly convoluted systems for our company. Additionally, it also shows you all the updates it's made to the platform which I have found helpful and informative. **What do you dislike about CharlieHR?** I've not come across too many negatives with using this platform, it's been able to execute everything I've needed with ease and is fairly efficient. They could potentially look to incorporate more gamification features to help support engagement, or add features to help measure employee satisfaction/suggestions etc. **Recommendations to others considering CharlieHR:** If you have a small to medium sized business and need a simple and effective HR management system for your staff, CharlieHR should be able to meet your needs and additionally be an enjoyable platform for your staff to use. **What problems is CharlieHR solving and how is that benefiting you?** We have a global team and are continuing to expand our offices, and CharlieHR is able to accommodate for the different time zones, offices, and employee policies within each respective jurisdiction. It allows us to manage all staff across all regions in one system and also provides an opportunity for staff to get to know fellow colleagues from other offices. ### 47. Organize! **Rating:** 5.0/5.0 stars **Reviewed by:** Paolo A. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about CharlieHR?** What i really love about charlie hr is it helps us to be connected even thou we are working remotely or from different contries - all you have to do is plot your desired sched like filling out the form without any hassle and then it'll be uplaoded right away and the upper management will be notified. **What do you dislike about CharlieHR?** there's nothing i dont like about this powerful tool because i've been using this for couple months and i never had any problems using this nor confuse. **Recommendations to others considering CharlieHR:** Keep using this powerful tool because it helps the org or company to be more organize - this is so worth it! **What problems is CharlieHR solving and how is that benefiting you?** i am using this powerful tool to secure the dates for my my love ones and i realized that you can adjust your sched because you will also see others sched to be able to avoid taking leaves the same day and make sure that the team can meet the requirement everyday, everyweek, or month. ### 48. Charlie HR Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kristian A. | Account Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2019 **What do you like best about CharlieHR?** I love how you can easily book a time off and let your higher ups know that you're not going to be around ahead of time. You can also see who's in the office, who's working at home or who's away. It generally makes it easy for both the employee and employer. **What do you dislike about CharlieHR?** I don't have any dislikes so far. For the short time that I have been using Charlie, everything seems okay. **Recommendations to others considering CharlieHR:** I recommend other people to try it. You'll love the features and the "look and feel" of it. **What problems is CharlieHR solving and how is that benefiting you?** Just how good the User Interface is! It's easy to navigate so you won't be confused at all. ### 49. Clean dashboard interface and useful functions **Rating:** 4.0/5.0 stars **Reviewed by:** Mengtian J. | Research Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2019 **What do you like best about CharlieHR?** It is a very good platform not only for HR to manage people but also for all employees within the company to better communicate and connect with each other. It shows useful features like people's birthday, new employees, and if the person is in office etc.. **What do you dislike about CharlieHR?** Does not include everything needed, so still need other software as an add-on for HR purpose. **What problems is CharlieHR solving and how is that benefiting you?** View other employees working status, i.e. work time, in office or not, email, positions etc. Very easy to get connect to everyone in the company. ### 50. So easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly A. | Content Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2019 **What do you like best about CharlieHR?** Easy to use and clear to see where to add documents, book holiday etc. The poll feature is great too. **What do you dislike about CharlieHR?** Setting length of holiday can sometimes be a bit confusing. **What problems is CharlieHR solving and how is that benefiting you?** A HR function and needing to be able to book holiday and see when people were away. ## CharlieHR Discussions - [What is Charlie HR used for?](https://www.g2.com/discussions/what-is-charlie-hr-used-for) - [View CharlieHR pricing details and edition comparison](https://www.g2.com/products/charliehr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+07%3A33%3A06+-0500&secure%5Bsession_id%5D=e2f84a42-2a78-4a66-87f0-f1cf49f2a2cf&secure%5Btoken%5D=4fc9bea89846f1b89fb54dd004626ea0974151a3aee590020367ef0ee054367d&format=llm_user) ## CharlieHR Features **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Platform** - Customization - User, Role, and Access Management - Dashboards ## Top CharlieHR Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,550 reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - 4.1/5.0 (1,603 reviews) - [Employment Hero](https://www.g2.com/products/employment-hero/reviews) - 4.4/5.0 (2,569 reviews)