The Ability to view invoices all in one portal is very helpful. Being able to isolate it and work through it on a per vendor basis. Also attaching the PDF into netsuite directly is a great time saver, instead of having to drag and drop invoices into box. It is attached directly to the bill. It is a great central hub for invoices to exist and work within as opposed to having navigate multiple tabs in shared drives. Review collected by and hosted on G2.com.

There are still some bugs, sometimes when I add several invoices and am working in a session a long time, it can boot me out. It isn't a huge issue but it does slow down the workflow just a tad. It also gets some coding / departmental stuff wrong or is not filled in at all. I think this may be a new feature and is being worked on but still could be improved. Review collected by and hosted on G2.com.

Centime has dramatically improved the level of automation for both our Accounts Payable (AP) and Accounts Receivable (AR) processes.

Accounts Payable (AP):

Implementing Centime's AP automation solution has transformed the way we manage our invoice-to-pay process. As a small nonprofit organization, we were able to replace time-consuming, paper-based workflows with a connected, digital process that has significantly improved efficiency, accuracy, and visibility across our AP operations.

Before implementation, invoices were manually routed for approvals or managed by disconnected committees, making it difficult to track their status and often resulting in delays and unnecessary administrative work. Today, invoices are captured, routed, approved, and processed through automated workflows, giving our team real-time visibility into every stage of the process while reducing manual effort and improving turnaround times. Additionally, we are able to pay via check, eletronically via ACH and/or a connected virtual card.

Accounts Receivable (AR):

Centime's AR automation solution has also transformed the way we manage our order-to-cash process. By replacing manual, spreadsheet-driven tasks with connected digital workflows, we've been able to accelerate collections, improve cash flow visibility, and create a better experience for both our team and our members. To give some context: our annual membership dues process previously took 6–8 months to complete. From mailing paper invoices, following up with one-off emails and phone calls, to tracking payments and completing the associated bookkeeping, our process now takes approximately one month from start to finish. The time savings and operational efficiency have been remarkable.

Overall, the implementation process was smooth, and the Centime team was responsive, knowledgeable, and supportive throughout. The user interface is intuitive, making adoption easy for both our staff and our members. Review collected by and hosted on G2.com.

We have not experienced many downsides to Centime at this time. Review collected by and hosted on G2.com.

Centime’s UI is very easy to understand and navigate. It took my team less than a week to learn the platform and get comfortable with how it works. The integration with Centime has also been seamless. For example, we have 16 entities under our parent company, and Centime has been able to integrate 6 entities so far. We’re now testing the remaining 10 entities, and the connection to Sandbox has been great.

Overall performance has been strong. We haven’t run into any sync issues that became major hurdles to overcome, although we don’t expect perfection. From a pricing/ROI standpoint, Centime has been worth it so far. Their pricing has been very competitive compared to other AP automation platforms. Since they are embedded in NetSuite, that was a tremendous deal for us because NetSuite is our ERP system, and it has made things a lot easier.

Support and onboarding have been phenomenal. The team has been extremely supportive and attentive to our needs and questions, so kudos to them. The AI intelligence is also great—my team has reported that over the last three weeks, the AI has been able to capture and remember coding, which is excellent. I highly recommend Centime. Review collected by and hosted on G2.com.

At this time, I do not have any dislikes. Review collected by and hosted on G2.com.

The integration with NetSuite is quick and efficient. I also like that there’s a manual button to sync to NS if you don’t want to wait for the hourly sync, which is really useful.

Centime’s CS team responds quickly to new tickets. That said, follow-up times can vary, and that inconsistency can be frustrating.

The user interface is straightforward and easy to use for both the Accounting team and approvers. Uploading new invoices to Centime is very simple, and they show up in the dashboard within about a minute. The OCI technology captures the key data on the invoice header line, which makes it straightforward to process an invoice. Review collected by and hosted on G2.com.

There has been a learning curve with using Centime, especially when it comes to PO invoices and three-way matching. Because we’re billed in a different UOM than what’s in NS, we have to manually update certain items in Centime rather than having the process be fully automated. Review collected by and hosted on G2.com.

Centime has been a valuable tool for improving our AP process. The user interface is clean and easy to navigate, making day-to-day payment management simple for our team. The integrations with our accounting systems have helped streamline workflows, reduce manual processes, and improve overall efficiency. Performance has been reliable, allowing us to manage approvals, payments, and reporting without disruption.

From an ROI perspective, Centime saves time by centralizing AP tasks, improving visibility into cash flow, and reducing the need for manual tracking. The support and onboarding experience has also been strong, with the Centime team being responsive and helpful when questions or issues come up.

The platform continues to improve with automation and AI-driven features, which help provide better insights and make financial processes more efficient. Overall, Centime has made our AP operations more organized, scalable, and easier to manage. Review collected by and hosted on G2.com.

One area where Centime could improve is deeper integration with NetSuite, specifically around vendor data synchronization. While Centime is helpful for managing AP workflows, it would add significant value if vendor information collected during onboarding could automatically flow back into NetSuite to create or update vendor records. Currently, some vendor setup still requires manual entry, which creates duplicate work and additional steps for the AP team.

Enhancing the integration to allow vendor master data, banking details, and profile updates to sync between systems would improve efficiency, reduce the risk of errors, and make the overall workflow more seamless. Review collected by and hosted on G2.com.

The time savings for accounting invoices. I have went from needing to spend hours weekly to a few minutes a week through the recognized accounts based on actual invoice data. Review collected by and hosted on G2.com.

At times I have integration related issues. An invoice will be hung up, or if changes are made to our accounting software they are not always interpreted correctly by Centime. Review collected by and hosted on G2.com.

It has made our ACH payment process much quicker and less prone to errors. Review collected by and hosted on G2.com.

One issue we ran into is that you can’t post-date a check. We process hundreds of lease payments each month that need to be printed and mailed a few days before the 1st, but for our accounting software the checks still have to be dated on the 1st. Review collected by and hosted on G2.com.

It's seems really easy to use and helps keep our AP current and flowing. We've never had an issue with duplication. Review collected by and hosted on G2.com.

The export reports need to be formatting better. I always have to convert amounts to numbers, and I always have to reformat the dates, often hand keying dates myself. Review collected by and hosted on G2.com.

The team at Centime is great to work with. They spend a lot of time with M&T discussing how to improve capabilities and make the most of the platform. Their use of AI tools for software development and client onboarding has been fantastic. Review collected by and hosted on G2.com.

There is nothing I dislike about the firm. Occasionally, the resources we work closely with may have availability challenges, but I also see this as a positive because the firm is nimble and efficient and does not grow staff in the same “old school” manner. In my view, this approach supports efficiency and helps with cost control. Review collected by and hosted on G2.com.

I love the option to use same day ACH. It's helped us optimize sending out payments and holding onto cash for longer Review collected by and hosted on G2.com.

Setting up payments is still a bit rough. It takes a decent amount of time to get all payments selected, and interacting/manipulating the data from the table can be painful at times. Review collected by and hosted on G2.com.