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Celigo Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Celigo's ease of use invaluable for managing complex integrations without significant technical challenges. (469 mentions)
Users value the intuitive integration capabilities of Celigo, enabling efficient management of complex systems with ease. (299 mentions)
Users value the seamless integration capabilities of Celigo, enhancing automation and efficiency across various business applications. (290 mentions)
Users praise the easy integrations of Celigo, making complex workflows manageable and enhancing business scalability. (254 mentions)
Users commend the excellent customer support from Celigo, providing quick resolutions and helpful assistance when needed. (222 mentions)
Users find the error handling process in Celigo cumbersome and often struggle to resolve issues efficiently. (108 mentions)
Users find the cost to be high, particularly for smaller businesses, impacting overall satisfaction with Celigo. (96 mentions)
Users experience a steep learning curve with Celigo's integrator tool, affecting their efficiency and proficiency over time. (92 mentions)
Users feel that the pricing can be high for smaller businesses, impacting budget management and project cost visibility. (70 mentions)
Users find that complexity in advanced features often leads to confusion and challenges in managing integrations effectively. (69 mentions)

5 Pros or Advantages of Celigo

5 Cons or Disadvantages of Celigo

Celigo Reviews (1,132)

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Celigo Reviews (1,132)

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4.6
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RW
Robert W.
Director of IT
Small-Business (50 or fewer emp.)
Originally submitted 5/26/2023
"Celigo is the Swiss Army Knife and premier go-to integration tool bar none."
5/5
What do you like best about Celigo?

Celigo I0 is an exceptional integration platform that offers unrivaled functionality, multiple endpoints, built-in connectors, ease of use (even for users with limited technical expertise), process automation, an excellent Ul, and continuous platform improvements. It has allowed us to seamlessly connect and integrate various applications and systems, streamlining our operations and boosting efficiency.

Using Celigo, we can connect multiple applications or systems and manage their integrations from a single centralized platform. This flexibility is invaluable to us and will be for businesses that rely on several applications, as it streamlines workflows, reduces complexity, and ensures data consistency across the entire organization.

The clean and modern Ul makes navigating through the platform a breeze, while the logical organization of features and settings ensures a seamless user experience. Whether you are monitoring integration flows, managing connections, or setting up custom workflows, Celigo I0's UI keeps everything clearly organized and easily accessible.

With our previous platform, we often said "no" to new business because of the cost and extended development timelines for new EDI partners. Celigo has allowed us to say "yes" nearly every time and spin up new partners in a fraction of the time it had previously taken.

We had the need for a unique API integration that needed to be created from the ground up, given the systems being connected and the data being passed, making this API connection highly problematic. Celigo provided expedited developer support and worked tirelessly to deliver a working solution, which they did, allowing a new business channel to quickly become one of our fastest-growing segments.

We have also started using Celigo's B2B Manager and have been able to add integration partners more quickly and with a higher degree of control and quality.

Given its expanded and impressive feature set and a perpetual commitment to innovation and improvement, I highly recommend Celigo I0. Review collected by and hosted on G2.com.

What do you dislike about Celigo?

The cost increase from our initial contract to our renewal was considerably higher than anticipated. Still, given the value we receive back, the increase was a small price to pay for what Celigo affords us to be able to do and accomplish.

Also, the Celigo Ora AI has been a great addition to the dashboard tools but it isn't agentic yet and that would help in resolving some issues. Review collected by and hosted on G2.com.

ZS
Zach S.
Business Systems Analyst/Developer
Small-Business (50 or fewer emp.)
Originally submitted 2/26/2024
"Easy to learn, easy to use, integral to success"
4.5/5
What do you like best about Celigo?

Coming into my current role I had limited experience in any sort of integration. When the task to integrate a number of our business systems was given to me, and Celigo was the tool I was given, I was initially overwhelmed. This was quickly abated as we were able to stand up our first major integration (Shopify & NetSuite) with the help of a Celigo Partner, and then even further when I was given access to Celigo University. Between being a part of the partner integration and following the Celigo University Certification Learning Path I gained confidence in using the platform, and have since built multiple integrations on my own while maintaining those created with the help of a Partner. Celigo has become an integral part of our companies daily workflow, and is essential in ensuring data gets where it needs to be, when it needs to be there, how it needs to be there. Four years in, I'm not sure how the company would be running without Celigo. Review collected by and hosted on G2.com.

What do you dislike about Celigo?

Like any system, there is a learning curve to learning Celigo. However, utilizing available resources makes this learning curve very easy to overcome. While I appreciate the constant development of new features, some of them come out a bit less than fully baked. Review collected by and hosted on G2.com.

Jake S.
JS
Jake S.
IT/Systems Analyst Manger
Mid-Market (51-1000 emp.)
Originally submitted 3/7/2024
"Maintaining Efficiency, Even While Scaling"
5/5
What do you like best about Celigo?

- Ease of use

- Simple and efficient way to monitor existing integrations, flows, etc

- Readily available documentation to aid in a "Do it on your own" experience

- Availability to have internal Celigo teams perform implimentations for new or existing projects Review collected by and hosted on G2.com.

What do you dislike about Celigo?

- Using internal Celigo resources for an integration comes with customization limitations (Example: Unable to make changes to Celigo built scripts within the Shopify - Netsuite prebuilt integration). Review collected by and hosted on G2.com.

KG
Keri G.
Director of Planning and Operations
Mid-Market (51-1000 emp.)
Originally submitted 3/13/2023
"Great integration solution"
4.5/5
What do you like best about Celigo?

We’ve partnered with Celigo across a range of integration solutions, and they have consistently been a strong collaborator in identifying options that best support our business needs and impacted systems. They’ve also been instrumental in evaluating potential infrastructure changes, providing clear guidance on scope, level of effort, and required hours. Review collected by and hosted on G2.com.

What do you dislike about Celigo?

Working within the integrator tool and making sense of its error messages involves a learning curve, and it takes some time before you can become truly proficient. Review collected by and hosted on G2.com.

Brian K.
BK
Brian K.
VP, Corporate Solutions Delivery
Mid-Market (51-1000 emp.)
Originally submitted 11/27/2023
"Celigo iPaaS"
5/5
What do you like best about Celigo?

The speed to value. Being able to get an integration up and running quickly is essential when providing the business value of data integration. Over the years, Celigo has added more and more integration points allowing my company's footprint to expand with ease. Review collected by and hosted on G2.com.

What do you dislike about Celigo?

The management of integrations. I had 40 plus integrations and it at times difficult to manage them as there is not a folder structure to categorize them. Review collected by and hosted on G2.com.

James A.
JA
James A.
Manager of Business Applications
Mid-Market (51-1000 emp.)
"Celigo Enables Powerful Custom Integrations for Even the Most Complex Needs"
5/5
What do you like best about Celigo?

Celigo gives me the ability to create custom integrations for any use case, no matter how complex the needs are. Support is great when you need it, AI is improving the way we use the UI in Celigo and only improving as it goes. Review collected by and hosted on G2.com.

What do you dislike about Celigo?

Some of the Integration Apps are a great start for an integration, but they rarely cover the actual use case needs, causing a custom integration to be built if your needs are anything but vanilla. Pricing is high for a small company, but I feel the benefits outweigh these things. Review collected by and hosted on G2.com.

Malcolm J.
MJ
Malcolm J.
Senior Technology and Business Solutions Manager
Mid-Market (51-1000 emp.)
Originally submitted 1/4/2022
"Great Integration Solution"
5/5
What do you like best about Celigo?

Celigo is great at capturing business needs and providing effective solutions for integration. We've been able to integrate our CRM, ERP, HRIS, and more with minimal internal IT support staff. This has allowed us to scale our business and tech stack at a much faster rate. Ease of use and outstanding customer support help to bolster what is already a great product. Review collected by and hosted on G2.com.

What do you dislike about Celigo?

I haven't yet had an experience with Celigo that I dislike. Things can be a bit challenging if internally processes or needs are not well documented. Limitations with 3rd party vendors can be a slight hindrance at times as well. Review collected by and hosted on G2.com.

Davide C.
DC
Davide C.
Devops Engineer
Computer Software
Mid-Market (51-1000 emp.)
Originally submitted 2/24/2025
"A Powerful and User-Friendly Integration Solution"
4.5/5
What do you like best about Celigo?

Celigo stands out for its user-friendly, drag-and-drop interface that makes building integrations straightforward. With an extensive collection of pre-built connectors, it's easy to link up a wide range of business applications. The platform also excels at error handling, giving users detailed logs and alerts that make troubleshooting integration problems fast and efficient. I rely on it daily to keep an eye on our integrations, and the experience is consistently smooth and hassle-free. Review collected by and hosted on G2.com.

What do you dislike about Celigo?

The cost can feel high for smaller businesses. Also, since the UI refresh, the interface updates less frequently than it used to, and depending on which view you're in, error details can appear inconsistent or unclear for a few seconds before settling. Review collected by and hosted on G2.com.

Kurt S.
KS
Kurt S.
IT Director
Mid-Market (51-1000 emp.)
Originally submitted 12/22/2020
"Celigo allows us to do streamlined business that we would not have a way to do otherwise."
2.5/5
What do you like best about Celigo?

Celigo is very flexible and makes it easy for us to integrate disparate systems together. I’m especially impressed by its ability to connect to many different data sources, which has been a big plus for our needs. Review collected by and hosted on G2.com.

What do you dislike about Celigo?

Celigo is not the easiest software to use, especially when detailed mapping changes are needed. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Reliable Integrations, but Clunky Flows and Difficult Setup"
2/5
What do you like best about Celigo?

I like Celigo’s pre-built connectors, like Shopify to NetSuite. The platform is generally stable, and failed attempts remain traceable, even if they aren’t fully retrievable. We haven’t noticed missed payloads, and uncaught errors are generally due to user setup errors. I rely on Celigo to reliably send orders from our storefronts into NetSuite, which is critical for us. Review collected by and hosted on G2.com.

What do you dislike about Celigo?

When I have to define a lot of the business logic for mapping and transformation in custom flows, Celigo hasn’t been the best fit for us. It feels a little clunky, and I find the UI difficult to move around and navigate. The way Flow Builder works is a different paradigm from how I think about data flows as a developer. I also find the retry process rigid and frustrating. There’s a learning curve for both non-technical users, since it isn’t fully no-code, and developers; it can feel like Celigo is built for a specialized resource rather than being easy for either group to manage. We found the initial setup pretty difficult: getting Shopify and NetSuite running took a few months, though we expected a matter of weeks. The custom implementation took quite a while too, although factors within our organization contributed to delays during discovery and requirements gathering. Getting our team up to speed on how things were implemented and supposed to work also left some things to be desired. The email error alerts weren’t sufficient or loud enough for us, so we use PagerDuty for error alerting. Review collected by and hosted on G2.com.