The G2 on Cavu HCM

Cavu HCM Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the responsive customer support at Cavu HCM, particularly valuing the expertise of Joyce Mutton. (17 mentions)

Users value the helpful customer service from Joyce and the simplicity of payroll processing with Cavu HCM. (17 mentions)

Users find Cavu HCM's ease of use and responsive support make payroll processing seamless and efficient. (16 mentions)

Users value the ease of payroll processing with Cavu HCM, complemented by exceptional customer service support. (15 mentions)

Users value the simplicity of payroll processing with Cavu HCM, supported by exceptional customer service from knowledgeable representatives. (12 mentions)

Users encounter technical errors in Cavu HCM, affecting payroll processes and reliability during non-standard payment times. (3 mentions)

Users experience slow loading times during multiple operations, which can hinder their efficiency and workflow. (2 mentions)

Users report occasional account management issues, such as accidental double payments when processing payroll at different times. (1 mentions)

Users face occasional billing issues with double payments when schedules vary, but it's infrequent overall. (1 mentions)

Users face challenges with the payroll dashboard, wanting more guidance on utilizing its features effectively. (1 mentions)

Users experience frequent technical errors in Cavu HCM, highlighting the need for timely updates to improve functionality. (1 mentions)

Top Pros or Advantages of Cavu HCM

1. Customer Support

Users praise the responsive customer support at Cavu HCM, particularly valuing the expertise of Joyce Mutton.

See 17 mentions

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Terry M.

Small-Business (50 or fewer emp.)

5.0/5

"payroll services"

What do you like about Cavu HCM?

quick to answer questions for me. consistant easy to submit my payroll information each week

Bart R.

Small-Business (50 or fewer emp.)

5.0/5

"Top Notch Payroll Services!"

What do you like about Cavu HCM?

Simplicity of our weekly and bi monthly payroll processing. Our customer service representative Joyce Mutton is tremendous in her knowledge of the p

2. Helpful

Users value the helpful customer service from Joyce and the simplicity of payroll processing with Cavu HCM.

See 17 mentions

See Related User Reviews

Bart R.

Small-Business (50 or fewer emp.)

5.0/5

"Top Notch Payroll Services!"

What do you like about Cavu HCM?

Simplicity of our weekly and bi monthly payroll processing. Our customer service representative Joyce Mutton is tremendous in her knowledge of the p

Michaline I.

Mid-Market (51-1000 emp.)

5.0/5

"AMAZING!"

What do you like about Cavu HCM?

We have been using CAVU HCM for our payroll processing for years. Any question I have is promptly answered and handled by the Peoria team. Joyce has b

3. Ease of Use

Users find Cavu HCM's ease of use and responsive support make payroll processing seamless and efficient.

See 16 mentions

See Related User Reviews

Brittany G.

Small-Business (50 or fewer emp.)

5.0/5

"EASY TO USE"

What do you like about Cavu HCM?

CAVU HCM IS EASY TO USE AND EFFICIENT FOR OUR PRACTICE

Bart R.

Small-Business (50 or fewer emp.)

5.0/5

"Top Notch Payroll Services!"

What do you like about Cavu HCM?

Simplicity of our weekly and bi monthly payroll processing. Our customer service representative Joyce Mutton is tremendous in her knowledge of the p

4. Payroll Management

Users value the ease of payroll processing with Cavu HCM, complemented by exceptional customer service support.

See 15 mentions

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Heather M.

Small-Business (50 or fewer emp.)

5.0/5

"Office Manager"

What do you like about Cavu HCM?

We have been in the Payroll business for years & that allows us to focus on Payroll so our Clients can focus on their growth!

Killearn Lakes T.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent and Fast Customer Service!"

What do you like about Cavu HCM?

Very Easy to use, and our Customer service rep Kristen White is very friendly, fast in her responses and very knowledgable.

5. Payroll

Users value the simplicity of payroll processing with Cavu HCM, supported by exceptional customer service from knowledgeable representatives.

See 12 mentions

See Related User Reviews

Heather M.

Small-Business (50 or fewer emp.)

5.0/5

"Office Manager"

What do you like about Cavu HCM?

We have been in the Payroll business for years & that allows us to focus on Payroll so our Clients can focus on their growth!

Bart R.

Small-Business (50 or fewer emp.)

5.0/5

"Top Notch Payroll Services!"

What do you like about Cavu HCM?

Simplicity of our weekly and bi monthly payroll processing. Our customer service representative Joyce Mutton is tremendous in her knowledge of the p

Top Cons or Disadvantages of Cavu HCM

1. Payroll Issues

Users encounter technical errors in Cavu HCM, affecting payroll processes and reliability during non-standard payment times.

See 3 mentions

See Related User Reviews

Bart R.

Small-Business (50 or fewer emp.)

5.0/5

"Top Notch Payroll Services!"

What do you dislike about Cavu HCM?

If I had to pick one thing and I had to list something, maybe more "How To" segments on using the payroll dashboard. I'm sure there are hundreds of t

Killearn Lakes T.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent and Fast Customer Service!"

What do you dislike about Cavu HCM?

I don't have much that i dislike, The only problem i have ran into was on the system if i went in to pay someone at a different time then i normally d

2. Slow Loading

Users experience slow loading times during multiple operations, which can hinder their efficiency and workflow.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User-Friendly and Easy to Learn, But Occasional Lag with Heavy Use"

What do you dislike about Cavu HCM?

Sometimes while doing more operations it lags a little bit

Killearn Lakes T.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent and Fast Customer Service!"

What do you dislike about Cavu HCM?

I don't have much that i dislike, The only problem i have ran into was on the system if i went in to pay someone at a different time then i normally d

3. Account Management Issues

Users report occasional account management issues, such as accidental double payments when processing payroll at different times.

See 1 mentions

See Related User Reviews

Killearn Lakes T.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent and Fast Customer Service!"

What do you dislike about Cavu HCM?

I don't have much that i dislike, The only problem i have ran into was on the system if i went in to pay someone at a different time then i normally d

4. Billing Issues

Users face occasional billing issues with double payments when schedules vary, but it's infrequent overall.

See 1 mentions

See Related User Reviews

Killearn Lakes T.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent and Fast Customer Service!"

What do you dislike about Cavu HCM?

I don't have much that i dislike, The only problem i have ran into was on the system if i went in to pay someone at a different time then i normally d

5. Dashboard Issues

Users face challenges with the payroll dashboard, wanting more guidance on utilizing its features effectively.

See 1 mentions

See Related User Reviews

Bart R.

Small-Business (50 or fewer emp.)

5.0/5

"Top Notch Payroll Services!"

What do you dislike about Cavu HCM?

If I had to pick one thing and I had to list something, maybe more "How To" segments on using the payroll dashboard. I'm sure there are hundreds of t

6. Error Handling

Users experience frequent technical errors in Cavu HCM, highlighting the need for timely updates to improve functionality.

See 1 mentions

See Related User Reviews

Queenie C.

Small-Business (50 or fewer emp.)

4.0/5

"Best Payroll Analyst in the whole world!"

What do you dislike about Cavu HCM?

Payroll software. Lots of technical errors. Need to be competitive with other software. it needs to be updated.

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Davon M.

Owner

Small-Business (50 or fewer emp.)

2/21/2025

"5 Stars – Excellent Payroll Service!"

5/5

What do you like best about Cavu HCM?

I’ve been using this payroll service for years now, and I couldn’t be more pleased with the experience. The flexibility to choose between weekly, biweekly, or monthly payroll schedules has been a huge advantage for my business. The process of submitting payroll is incredibly simple, saving me time and reducing stress.

One of the standout features is the exceptional customer service. Whenever I need assistance with adding a new employee or have any questions, I can always count on speaking with someone knowledgeable. Greg, in particular, has been amazing! His communication is top-notch, and he always responds quickly and thoroughly, ensuring any issues are resolved promptly.

Highly recommend this service for anyone looking for a reliable and easy-to-use payroll solution! Review collected by and hosted on G2.com.

What do you dislike about Cavu HCM?

I can't complain. There is nothing that I don't like. Review collected by and hosted on G2.com.

Bart R.

Chief Opearting Officer

Small-Business (50 or fewer emp.)

8/26/2022

"Top Notch Payroll Services!"

5/5

What do you like best about Cavu HCM?

Simplicity of our weekly and bi monthly payroll processing. Our customer service representative Joyce Mutton is tremendous in her knowledge of the payroll system and all the ins and outs of it. The payroll portal is easy to use and has every feature available. If I can't figure it out, it's a quick phone call or email to Joyce and easily shown or explained how to do it. Review collected by and hosted on G2.com.

What do you dislike about Cavu HCM?

If I had to pick one thing and I had to list something, maybe more "How To" segments on using the payroll dashboard. I'm sure there are hundreds of things available, we don't know how to use. Really falls on me for not taking the time to educate myself on all the features and I need to Review collected by and hosted on G2.com.

Richa T.

Human Resources Generalist

10/29/2025

"HR Operations"

4/5

What do you like best about Cavu HCM?

Its user friendly and upto date with market requirements.It requires lesser human intervention and offer best services that for payroll management. Review collected by and hosted on G2.com.

What do you dislike about Cavu HCM?

Nothing as such Review collected by and hosted on G2.com.

Verified User in Investment Banking

Mid-Market (51-1000 emp.)

10/21/2025

"Personalized Service and User-Friendly Tech, But Limited Market Presence"

5/5

What do you like best about Cavu HCM?

CAVU HCM stands out for its personalized service, user-friendly technology, and consistently high levels of customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Cavu HCM?

Cavu Hcm have a relatively low market presence, meaning fewer user reviews and less long-term public feedback to validate their high satisfaction ratings. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

2/18/2025

"Cavu HCM - Consummate payroll professionals"

5/5

What do you like best about Cavu HCM?

Leigh Collie has made my life so much easier with her help and guidance with our payroll. She is a credit to Cavu HCM and makes Cavu stand out among the other payroll providers we have used over time. We run payroll on a bi-weekly schedule and Leigh reaches out to me if anything looks out of the ordinary to her. At the end of the day, I do not want to deal with administrative issues and I just want to practice law. On the payroll side of admin, Leigh makes that possible for me. I am very grateful to Cavu HCM and to Leigh. Review collected by and hosted on G2.com.

What do you dislike about Cavu HCM?

I do not really have any dislikes for Cavu HCM. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

10/20/2025

"User-Friendly and Easy to Learn, But Occasional Lag with Heavy Use"

4.5/5

What do you like best about Cavu HCM?

Its easy to use and convenient also user friendly amd easy to train and learn Review collected by and hosted on G2.com.

What do you dislike about Cavu HCM?

Sometimes while doing more operations it lags a little bit Review collected by and hosted on G2.com.

Katie P.

Vice President of Ticketing

Small-Business (50 or fewer emp.)

8/26/2022

"CAVU HCM is always prompt with responses and getting everything done on time or before."

5/5

What do you like best about Cavu HCM?

The ease of being able to submit payroll paperwork and the promptness of getting responses to questions and our needs. Joyce Mutton is amazing to work with and always quick to respond to any type of communication! Review collected by and hosted on G2.com.

What do you dislike about Cavu HCM?

There has not been anything I have disliked about this company. Review collected by and hosted on G2.com.

Michaline I.

General Manager

Mid-Market (51-1000 emp.)

3/5/2025

"AMAZING!"

5/5

What do you like best about Cavu HCM?

We have been using CAVU HCM for our payroll processing for years. Any question I have is promptly answered and handled by the Peoria team. Joyce has been working well with our agency for years and I'm not sure what I would do without her and her guidance and dedication to ensuring everything is correct! I wouldn't choose another agency to assist us with our payroll needs. :) Review collected by and hosted on G2.com.

What do you dislike about Cavu HCM?

We do not have anything to dislike at this time. Review collected by and hosted on G2.com.

Shannon H.

CFO

Small-Business (50 or fewer emp.)

2/19/2025

"Great to work with—always ready to provide answers or assistance whenever needed."

5/5

What do you like best about Cavu HCM?

CAVU HCM is a great choice for businesses looking to improve Payroll efficiency. Their customer support is quick and helpful. Review collected by and hosted on G2.com.

What do you dislike about Cavu HCM?

I honestly don't have any dislikes about CAVU HCM. It has met all of our needs and has been a great tool for our company. Review collected by and hosted on G2.com.

Kari C.

Bookkeeper

Small-Business (50 or fewer emp.)

2/13/2025

"Cavu HCM has a team that is professional, efficient, & incredibly responsive to our needs."

5/5

What do you like best about Cavu HCM?

User-Friendly interface, accurate reporting, and quick responses to any and all questions or requests. The basic offered reports are great, but there is also the ability to customize reports as needed. Review collected by and hosted on G2.com.

What do you dislike about Cavu HCM?

I wouldn't make any changes. We are very happy with our service. Review collected by and hosted on G2.com.