OpenGov Enterprise Asset Management Reviews & Product Details

It is a great idea for how to manage work and infrastructure. Review collected by and hosted on G2.com.

We are currently two years into the "Professional Services" implementation, and not only do we have nothing to show for it, but OpenGov is putting the blame on our already-strained public works crew. We were sold a solution to a problem, but now we just have more problems and we're out almost $130k in taxpayer funds.

- Our account manager was unhelpful and couldn't seem to find anyone who knows how the product works.

- When integrating with GIS, we lost data.

- There is no real integration with GIS systems, they simply ask for a username and password that they store in their database Review collected by and hosted on G2.com.

Being able to efficiently manage infrastructure by the effective identification of asset conditions via task management, provides an ideal solution to knowing what you have, what state it's in, and how best to manage those infrastructures. Review collected by and hosted on G2.com.

It's not quite perfect yet. Although, it is continuously being updated based on user input and suggestions from community feedback. The advanced reporting aspect of Cartegraph needs to be more streamlined as this can prove difficult at times. Unwanted data duplication and asset retirement do occasionally occur which can be frustrating to fix. Scenario Builder could use more adjustments to better streamline user expected outcomes. The mobile application display options can use more user adjustment selections. Integration with third-party software can be rough at times. It is, however, a great tool for municipalities requiring an edge in asset management of infrastructure. Review collected by and hosted on G2.com.

Cartegraph is an intuitive, streamlined program, that offers a quick turnaround on efficiency while requiring relatively minimal experience from a new user. Managing assets, tasks, labor, etc. becomes second nature quickly, as the user interface for each aspect of the program is consistent. It makes it easy to review data against GIS records, and helps field crews ease into increasingly more detailed data collection and recording with increased use. Review collected by and hosted on G2.com.

While Cartegraph enables an organization to begin managing assets across multiple departments and boosting interdepartmental buy-in in a short time, many of the more granular reporting mechanisms which can be extremely useful may be more difficult for new administrators or require more time to master. It's a minor problem, as CG Support has yet to be unable to directly help me custom tailor a report to exacting requirements if I have been unable to do so myself when a standardized report is not sufficient. Review collected by and hosted on G2.com.

Cartegraph OMS is a powerful asset management software that allows an organization to manage a wide range of assets. They are always improving, adding features that their users request. Its tie-in to GIS is using the best practice of connecting to your live GIS layers using a GIS Server so everything is in sync and up-to-date. Review collected by and hosted on G2.com.

There is a learning curve for the average user to become proficient in it. I don't know how you could provide such a powerful program without it being a little complicated, but they try to make it as user-friendly as possible. Review collected by and hosted on G2.com.

The mobile portion (android cell phone configuration), is simultaneously built-in to the desktop configuration but also allows customization of the mobile interface. Review collected by and hosted on G2.com.

The more complex features like Scenario Builder and ROW Permitting needs more time to mature and back-end customization. Review collected by and hosted on G2.com.

It is extremely customizable yet user-friendly. The Cartegraph model encourages customization and the platform is flexible enough to allow clients to build workflows that work for them while also providing enough limitations to ensure database and program integrity. Review collected by and hosted on G2.com.

When I'm limited by the current development. There are times I have envisioned a development plan for a particular workflow but the current state of development for the app is not where I need it to be to accomplish that. This is not a deal breaker however because there are always multitude other solutions to get to whatever end goal I'm reaching for. Review collected by and hosted on G2.com.

I enjoy how responsive the staff is whether it be a support question or a customer service question. I always feel like a priority and never feel like a burden. Review collected by and hosted on G2.com.

The only downside about Cartegraph is how it can feel unintuitive when you first are introduced to it. I have found that once you work with it for a while it becomes much more intuitive, however, you have to get over that first hurdle when starting with the program. Review collected by and hosted on G2.com.

Cartegraph OMS is a pleasure to work with as a company and a product. The product is very powerful, but not overwhelming for new users. They keep the interface consistent throughout the product, so once you learn one section of the software, it will seem familiar in other areas. The company supports its product directly. No third-party installers or foreign support groups to worry about, you work directly with the owner of the product. They are very responsive to their users and respond to user input. They take suggestions submitted by end-users to their customer Ideas portal and build new features and tweaks regularly. I wish other products I support were as easy to work with as Cartegraph OMS. They have become the benchmark that we use in our IT department to compare other products. Good stuff. Review collected by and hosted on G2.com.

Not a real downside to Cartegraph itself, more of an issue with working with a complex system. If you are starting fresh, then be prepared to put in the work and have support from management to the field. These types of systems will make you reevaluate how you do work. More than likely, things will change. Be open to the change and look at it as an opportunity to fix your business practices. This will NOT be a one-man endeavor. You will need a team for this to be successful. Review collected by and hosted on G2.com.

I spend most of my time in the assets section of Cartegraph and it has been indispensable for what I do. All the information I need is with me in the field with Cartegraph Review collected by and hosted on G2.com.

There really isn't anything I dislike about Cartegraph Review collected by and hosted on G2.com.

Being able to set up a personalized layout view that works best for me. The cartegraph one app complements the web-based version very well. It is also much simpler to understand than programs such as ARC Online. Review collected by and hosted on G2.com.

The biggest time waste I ran into was repetitively editing multiple assets with the same note over and over. However, this was remedied with a bulk edit feature that was recently added in an update. Review collected by and hosted on G2.com.