Generated from real user reviews
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Verified User
Mid-Market (51-1000 emp.)
3.0/5
"Solid customer service."
What do you like about Capchase?
Fast, great customer service. Provides flexibility and convenience for clients.
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Responsive Team"
What do you like about Capchase?
I like that we can quickly interact with their team on SLACK and quickly get updates. This feels like they are an extension of our team.
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"The most flexible, easy to use financing application on the market"
What do you like about Capchase?
The UI is simple, clean, and easy to use and the payment options are extremely flexible as well. Couple that with the outstanding support team and it'
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Flexible payment options = More Deals Closed"
What do you like about Capchase?
Ease of use, UI, enables my clients to take advantage of promotional rates and pay in monthly installments
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Adnan K.
Small-Business (50 or fewer emp.)
5.0/5
"Happy customer across multiple Capchase products"
What do you like about Capchase?
The Capchase team is highly customer-centric. They reach out to me regularly for product feedback and iterate quickly to make improvements and launch
James T.
Mid-Market (51-1000 emp.)
5.0/5
"Absolute Game Changer"
What do you like about Capchase?
Offers business owners with more flexible options and increases liklihood of sales! The best!
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"The most flexible, easy to use financing application on the market"
What do you like about Capchase?
The UI is simple, clean, and easy to use and the payment options are extremely flexible as well. Couple that with the outstanding support team and it'
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Flexible payment options = More Deals Closed"
What do you like about Capchase?
Ease of use, UI, enables my clients to take advantage of promotional rates and pay in monthly installments
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
3.0/5
"Solid customer service."
What do you like about Capchase?
Fast, great customer service. Provides flexibility and convenience for clients.
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Easy to use with quick approval"
What do you like about Capchase?
Very quick to get buyer approval and easy to work with the capchase team to make adjustments
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Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Responsive Team"
What do you dislike about Capchase?
I dislike the process for having clients complete their details and agree to payment a second time when they renew. Clients get stuck on completing th
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Quick Service & Even quicker Fix up!"
What do you dislike about Capchase?
The mess-up. It was discussed that the client would cover the Capchase costs however, the payment link was sent of contract value and that ended up as
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Shane S.
Mid-Market (51-1000 emp.)
4.0/5
"Capchase Delivers on Financing but Needs Work on Reporting and Navigation"
What do you dislike about Capchase?
- Portal can be difficult to navigate (although recent updates are gradually improving this) - Cannot download reports from all deals tab - Reports
Adam F.
Mid-Market (51-1000 emp.)
4.0/5
"Very good! Great staff!"
What do you dislike about Capchase?
Sometimes its difficult to find the incorporation details for a business I'm working with. the approval process is a little finicky.
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Verified User
Mid-Market (51-1000 emp.)
3.0/5
"Solid customer service."
What do you dislike about Capchase?
The (high) additional fee to process via credit card. User experience (for the clients that we service and charge payments to) can feel cumbersome and
Shane S.
Mid-Market (51-1000 emp.)
4.0/5
"Capchase Delivers on Financing but Needs Work on Reporting and Navigation"
What do you dislike about Capchase?
- Portal can be difficult to navigate (although recent updates are gradually improving this) - Cannot download reports from all deals tab - Reports
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"The most flexible, easy to use financing application on the market"
What do you dislike about Capchase?
Sometimes it takes longer than expected to get a buyer approved but eventually you get an answer one way or another.
Adam F.
Mid-Market (51-1000 emp.)
4.0/5
"Very good! Great staff!"
What do you dislike about Capchase?
Sometimes its difficult to find the incorporation details for a business I'm working with. the approval process is a little finicky.
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Efficient way to offer flexible payment terms"
What do you dislike about Capchase?
- Lack of flexibility on ACH payments (only autodraft) - At times, users have trouble inputting information and get caught on certain screens.
Sam D.
Mid-Market (51-1000 emp.)
5.0/5
"Capchase Pay has been hugely beneficial for our company"
What do you dislike about Capchase?
Not much to say here - some very occasional bugs that are fixed immediately by Capchase.
They were easy to work with and made the process very simple. Frankly, it was almost too easy, which was great! Review collected by and hosted on G2.com.
I have no concerns with the products they offered and how to apply and get funding. Review collected by and hosted on G2.com.
A straightforward process with simple, easy-to-understand contract terms. Great support and best pricing. Review collected by and hosted on G2.com.
There isn’t much to dislike, but a few things could use improvement. Especially a seller-side dashboard that clearly shows which stage the buyer is at. Review collected by and hosted on G2.com.
Capchase allowed me to provide the exact terms my customer was looking for, while providing aggressive rates and an easy to use UI to streamline the process. Review collected by and hosted on G2.com.
There were some glitches when working late at night, however they were resolved when I pointed them out. Review collected by and hosted on G2.com.
Ease of use of the platform and the consistency Review collected by and hosted on G2.com.
I don't hate anything about it. I've used it a few times. Review collected by and hosted on G2.com.
I like that we can quickly interact with their team on SLACK and quickly get updates. This feels like they are an extension of our team. Review collected by and hosted on G2.com.
I dislike the process for having clients complete their details and agree to payment a second time when they renew. Clients get stuck on completing the payment details process and then we have to spend time sending them screenshots. Review collected by and hosted on G2.com.
We're glad to hear that you appreciate our responsiveness and support on Slack, that is a big priority for us. We appreciate your feedback on the renewal flow, that has been shared with our product team to continue to improve that.
Very quick to get buyer approval and easy to work with the capchase team to make adjustments Review collected by and hosted on G2.com.
The approval amounts are typically lower than what we need which means we need to go back to their team for further approval. Can probably get this taken care of by our admins. Review collected by and hosted on G2.com.
Thank you for your positive feedback about the quick approval process and ease of working with our team! We are working to improve the auto-approval amounts flow so you should see that streamline soon. Keep the feedback coming!
Fast, great customer service. Provides flexibility and convenience for clients. Review collected by and hosted on G2.com.
The (high) additional fee to process via credit card. User experience (for the clients that we service and charge payments to) can feel cumbersome and a bit complicated at times. Review collected by and hosted on G2.com.
Thank you for your positive remarks about our fast and great customer service, that is an area of pride! Your feedback on the user experience is just as valuable as well. We are continuously working to enhance our platform to make it seamless for our users and your clients. Please consider sharing some specifics with your Program Manager so we can ensure we address it. Thank you for your support and partnership!
The flexibility for my clients. You were happy to do a semi-annual payments with my client despite your policy being money coming in every 90 days. Moreover, as the capchase order messed up with the money deducted from our contract value, this was fixed quickly by customer support team with a new payment link going to the client and us getting refunded pretty soon. The slack channel is a great thing as it eases everything. Review collected by and hosted on G2.com.
The mess-up. It was discussed that the client would cover the Capchase costs however, the payment link was sent of contract value and that ended up as Capchase deducting the fee from the contract amount. Review collected by and hosted on G2.com.
Love hearing that you found our service quick, flexible, and beneficial for your clients. Apologies for that mistake and glad to hear our customer support team was fast with resolution. We appreciate your feedback!
- Increases upfront cash flow from deals
- Less time spent managing and following up on receivables
- Allows for Credit / ACH in multiple currencies
- Support team answers our requests in a timely manner
- The Capchase team's willingness to make updates and adaptations to the product based on our needs
- Integrates into Salesforce Review collected by and hosted on G2.com.
- Portal can be difficult to navigate (although recent updates are gradually improving this)
- Cannot download reports from all deals tab
- Reports generated from finance tab do not download to excel in the proper format
- Finance tab search feature is limited and does not always work
- Columns on finance and all deals tab cannot be sorted
- Wires on bank statement do not show which customer they relate to. They just say "Capchase" Review collected by and hosted on G2.com.
Capchase has allowed us to offer up to 12 monthly installments to our clients who cannot afford our products upfront. The product is very easy to use and the sales reps love having it as a tool. Review collected by and hosted on G2.com.
Not much - the team has been very responsive and always there to support our reps in reviewing and approving buyers to ensure we can close deals in time. Review collected by and hosted on G2.com.
Thank you, glad to hear it and be a part of your growth! Love hearing that Capchase Pay has been a valuable tool for your sales team, making it easier for your clients to buy and helping your team close more deals.
