CampDoc Reviews & Product Details

customer service. The team is usually able to meet and go over things virtually rather than send me a list to read or a video to watch that does not answer my specific question.

We continue to take advantage of the ability to expand our usage of campdoc through other camps. Review collected by and hosted on G2.com.

The UI and decision to use GREY as a button theme color should be re-examined.

I didn't like the lack of communication during the registration setup process. Having to learn another program to make notes about how the campdoc setup process was tedious and left me looking elsewhere. Review collected by and hosted on G2.com.

Customer Support is always available to help navigate and correct any issues made on our end. The site is easy to use and implementing our needs based on the information we need is a breeze. We utilize CampDoc day in and day out quite frequently from the start of registration until the students check out at the end of our program. There is an abundance of features to choose from and we are able to integrate our normal database site with CampDoc to create a digital partnership of sorts for our programming. Review collected by and hosted on G2.com.

There is nothing I dislike about CampDoc. Review collected by and hosted on G2.com.

It is very user-friendly for both the provider and for participants. Review collected by and hosted on G2.com.

Not being able to talk to someone on the phone about a question. Review collected by and hosted on G2.com.

CampDoc's customer service is most helpful. My organization has used CampDoc for many years but this is my first year in the Camp Director role having to go through Onboarding & managing it for camp. Their Client Success Team probably answered the same question my mentor asked 5 times but each time, they took the time to email the answer with the upmost professionalism. They are also very easy to get in touch with including scheduling virtual meetings with. I had a couple questions and was able to sign up for an appointment on the same day! I have also started utilizing their DocNetwork University's online training courses on different features of the CampDoc and related articles. It's made the system way less intimidating. I also really appreciate that they send you a copy of the previous years' camp spreadsheet to use that as a starting tool for the upcoming year's onboarding. It made it very easy for this newbie to submit the spreadsheets for the first time! Review collected by and hosted on G2.com.

I am still new to the system so haven't experienced a negative yet. Review collected by and hosted on G2.com.

CampDoc was designed with camps in mind, so it's built asking all the questions we need answered. The software does all that I need it to do to enroll campers, and keep their information organized. The best part of CampDoc however, is their staff. They are always very responsive and just about the friendliest crew you'll ever cross paths with. Review collected by and hosted on G2.com.

The one challenge with CampDoc - sometimes the reports or finding the right report can be confusing. And the way it lists campers who have attended for multiple years shows up sort of wonky, but any time I've had any confusion, the CampDoc folks either showed me what I was looking for, or in one case actually built a custom report for me. Review collected by and hosted on G2.com.

As a first-time user with numerous questions, I found the customer support from CampDoc Staff to be outstanding. They were prompt and thorough with their replies to my questions. They would send detailed instructions on how to find info or run reports. They were also very willing to walk me through the process over the phone. Review collected by and hosted on G2.com.

Some parents found it challenging to use CampDoc to register their child. Even then, when I contacted CampDoc for support they reached out to the parent directly so you can't truly complain about that. Review collected by and hosted on G2.com.

CampDoc is user friendly for both staff and parents. Their team is always quick to respond and walk me through any issue. Review collected by and hosted on G2.com.

As I love to complain often. This is the first time I have nothing that I dislike. Review collected by and hosted on G2.com.

CampDoc listened to our needs and complaints regarding our previous software. Then the implementation team took this data to provide us with a solution that addressed these concerns while making it easy to use for parents and staff. Every question or concern has been addressed quickly and cheerfully. We feel our organization and camper data is safe and compassionate hands with CampDoc! Review collected by and hosted on G2.com.

I wish I had asked for a meeting with my implementation team and the sales staff member who set up our account. I think that would have made the process a little easier for us. Otherwise, these last few months have been smooth sailing. Review collected by and hosted on G2.com.

CampDoc is so user friendly for both our staff and camp families to navigate! Compared to the paper forms we used to use, CampDoc has saved us hundreds of hours of staff time. Review collected by and hosted on G2.com.

Nothing stands out as a big con. The CampDoc staff are so helpful, the platform is easy to use, and I appreciate knowing camper information is secure. Review collected by and hosted on G2.com.

We have been working with CampDoc for 5 camp seasons now, and cannot speak highly enough about how much of a positive impact CampDocs has made on the efficiency and capabilities of the system. From the automation of emails to parents, to the safe collection of medical records, to the convenience of sign-in & out - CampDoc makes our camp program run smoothly and gives us more time to be physically present during the camp day instead of bogged down in paperwork. We originally only used the CampDoc system for our summer camp program, but we have now been using it year round for all of our programs that require health & medical record collection. The system is easy to learn and CampDoc provides tons of online tutorials, virtual training sessions and on-hand customer service support. Activating the system is very simple, easy and straightforward and the support team is always there to help during this process. The best factor about CampDoc is that it is able to be integrated between multiple organizations - we have a partnership program with another local camp and we are able to share information on campers across both of our camp programs easily. Additionally, families love the fact that if multiple camp programs in an area use the CampDoc system, a lot of their information carries over from camp to camp and makes it so much more convenient for them. Review collected by and hosted on G2.com.

My only dislike is regarding that medical records uploaded by families still need to be manually reviewed - I would love for the system to be able to do it, but don't think that is possible without the use of AI. Review collected by and hosted on G2.com.