Generated from real user reviews
See Related User Reviews
Matt M.
Mid-Market (51-1000 emp.)
5.0/5
"Streamlined Outbound Calls with Exceptional Support"
What do you like about CallTools?
I find CallTools pretty user-friendly, which I really appreciate. But the biggest thing I like is the support you get. Since it's a new platform, you'
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Easy to Implement with Smooth Onboarding"
What do you like about CallTools?
Easy to implement and get onboarded. Service is top-notch. Very fast to communicate and support.
See Related User Reviews
Matt M.
Mid-Market (51-1000 emp.)
5.0/5
"Streamlined Outbound Calls with Exceptional Support"
What do you like about CallTools?
I find CallTools pretty user-friendly, which I really appreciate. But the biggest thing I like is the support you get. Since it's a new platform, you'
Alvaro M.
Mid-Market (51-1000 emp.)
5.0/5
"User-Friendly Platform with Outstanding Reporting Tools"
What do you like about CallTools?
The platform is user-friendly, making it easy to access all features. I find the reporting tools particularly detailed and helpful, especially for gen
See Related User Reviews
Matt M.
Mid-Market (51-1000 emp.)
5.0/5
"Streamlined Outbound Calls with Exceptional Support"
What do you like about CallTools?
I find CallTools pretty user-friendly, which I really appreciate. But the biggest thing I like is the support you get. Since it's a new platform, you'
Mara M.
Small-Business (50 or fewer emp.)
5.0/5
"Exceptional Support and Expertise"
What do you like about CallTools?
I love how prompt their support is. Everyone is ready to help you in a second. They have the whole knowledge of how system works
See Related User Reviews
Alvaro M.
Mid-Market (51-1000 emp.)
5.0/5
"User-Friendly Platform with Outstanding Reporting Tools"
What do you like about CallTools?
The platform is user-friendly, making it easy to access all features. I find the reporting tools particularly detailed and helpful, especially for gen
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Powerful CCaaS Platform with Dialer"
What do you like about CallTools?
The best power dialer I've used is CallTools — it's fast, intuitive, and significantly boosts outbound call productivity. It automatically dials throu
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Powerful CCaaS Platform with Dialer"
What do you like about CallTools?
The best power dialer I've used is CallTools — it's fast, intuitive, and significantly boosts outbound call productivity. It automatically dials throu
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Best Dialer in the game"
What do you like about CallTools?
Fast, Intuitive and easy to use. I was set up the same day and had my team dialing. They even contacted me over the weekend and were swift to get me u
See Related User Reviews
Mara M.
Small-Business (50 or fewer emp.)
5.0/5
"Exceptional Support and Expertise"
What do you dislike about CallTools?
Just the Cost Reasons Otherwise its the best.
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Powerful CCaaS Platform with Dialer"
What do you dislike about CallTools?
I wish I had found them sooner. I have wasted so much money on faulty systems.
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Easy to Implement with Smooth Onboarding"
What do you dislike about CallTools?
Required onboarding could use refining so it’s not a misapplication of time but it’s helpful for those who aren’t tech savvy
Mark M.
Small-Business (50 or fewer emp.)
4.0/5
"Sylvester is a rockstar!"
What do you dislike about CallTools?
We are still in the very early stages using the dialer, it takes a while to get used to the features. Would be nice if there was a recording of the me
See Related User Reviews
Mara M.
Small-Business (50 or fewer emp.)
5.0/5
"Exceptional Support and Expertise"
What do you dislike about CallTools?
Just the Cost Reasons Otherwise its the best.
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Powerful CCaaS Platform with Dialer"
What do you dislike about CallTools?
I wish I had found them sooner. I have wasted so much money on faulty systems.
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Easy to Implement with Smooth Onboarding"
What do you dislike about CallTools?
Required onboarding could use refining so it’s not a misapplication of time but it’s helpful for those who aren’t tech savvy
CallTools has streamlined our sales process yielding higher return and customer engagement. Review collected by and hosted on G2.com.
The only thing that we dislike about our experience is that we weren't a customer using Call Tools sooner. Review collected by and hosted on G2.com.
The agent dashboard where you can see your leads available while dialing. Review collected by and hosted on G2.com.
Sometimes the phone register concern. I observed that it is somewhat heavier than other dialers I had used. The recent calls options is not giving me all those recent calls from the past for me to listen to my calls and do my own critic for me to improved. No VM drop. Review collected by and hosted on G2.com.
The auto campaigns and simplicity of the system once you learn it. The cloud calling is so much clearer than VOIP. Ashley haggins is amazing in her role and has been extremely helpful and made the switch from mojodialer that much easier. Review collected by and hosted on G2.com.
Sometimes certain rules I create for my smart filters don't apply. Review collected by and hosted on G2.com.
The quick response time to my questions and friendly customer service put me at ease during my first week on the Calltools platform. Review collected by and hosted on G2.com.
I haven't dug into the platform yet, but the customer service team is outstanding. Review collected by and hosted on G2.com.
You can easily navigate and set it up according to your preferences. Review collected by and hosted on G2.com.
Some options are not available for manager access. Review collected by and hosted on G2.com.
Sarah was super patient w me and super helpful. Took extra steps to show me how to solve the problem I was having and I was super satisfied w the help she provided Review collected by and hosted on G2.com.
Nothing. Great Cust Service call. Very impressed Review collected by and hosted on G2.com.
Kirby was very tech savvy and has outperformed any tech that I know Review collected by and hosted on G2.com.
I do not dislike anything with the software. It is amazing Review collected by and hosted on G2.com.
The new reporting to analyze data and campaign filters have really helped us understand our lead conversions. Review collected by and hosted on G2.com.
Only downfall is the lag time to listen in on "live" calls. Review collected by and hosted on G2.com.
Can do automatic dialing using browser with No softphones needed. Review collected by and hosted on G2.com.
You gotta make sure your using a good usb head set and a very good internet connection. Review collected by and hosted on G2.com.
The call center like control and easy KPIs. Review collected by and hosted on G2.com.
I wish the text messaging was easier to use. Also add in RVMs Review collected by and hosted on G2.com.