# Avaya Contact Center vs Call Center Studio Comparison

| | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 181 | 95 | 
| **Largest Market Segment** | Enterprise (52.6% of reviews) | Mid-Market (65.1% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $19.99 1 Seats Per Month | 

---
## Top Pros & Cons

### Avaya Contact Center

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

### Call Center Studio

Pros:
- Ease of Use (4 reviews)
- Efficiency (3 reviews)

Cons:
- Complex Reporting (1 reviews)
- Dashboard Issues (1 reviews)

---
## Ratings Comparison
| Rating | Avaya Contact Center | Call Center Studio | 
|---|---|---|
  | **Meets Requirements** | 8.6 (132 reviews) | 9.3 (50 reviews) | 
  | **Ease of Use** | 8.4 (131 reviews) | 9.4 (50 reviews) | 
  | **Ease of Setup** | 7.5 (34 reviews) | 9.6 (38 reviews) | 
  | **Ease of Admin** | 7.8 (33 reviews) | 9.4 (35 reviews) | 
  | **Quality of Support** | 8.2 (118 reviews) | 9.3 (50 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (32 reviews) | 9.6 (35 reviews) | 
  | **Product Direction (% positive)** | 7.1 (129 reviews) | 9.4 (40 reviews) | 

---
## Pricing

### Avaya Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Call Center Studio

#### Entry-Level Pricing

Plan: AI-Powered CCaaS

Price: Starting at $19.99 1 Seats Per Month

Key Features:
- Voice Bots: Automated voice responses to handle routine customer inquiries and tasks, reducing wait times and enhancing customer experience.
- Chat Bots: AI-driven chatbots manage customer queries in real-time across multiple messaging platforms, improving efficiency and customer satisfaction.
- CX Insights: Advanced analytics and AI tools to evaluate customer interactions and experiences, providing actionable insights for service improvement.

[Learn more about Call Center Studio](https://www.g2.com/products/call-center-studio/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Call Center Studio** | N/A | N/A |

#### Dialing Options

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Call Center Studio** | N/A | N/A |

#### Channels

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Call Center Studio** | N/A | N/A |

#### Quality Assurance

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | 8.6/10 | 46 |
| **Call Center Studio** | 9.0/10 | 44 |

#### Channels

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Voice** | 9.3 (15 reviews) ✓ Verified | 9.6 (35 reviews) | 
| **Social** | 8.9 (11 reviews) | 8.7 (21 reviews) | 
| **Web Chat** | 8.1 (15 reviews) ✓ Verified | 8.7 (21 reviews) | 
| **Mobile SMS** | 7.7 (10 reviews) | 7.5 (17 reviews) | 
| **Email** | 8.2 (14 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Session Routing** | 8.6 (34 reviews) ✓ Verified | 9.3 (30 reviews) | 
| **Session Queuing** | 8.9 (34 reviews) | 9.4 (29 reviews) | 
| **Concurrent Calling** | 8.9 (31 reviews) ✓ Verified | 9.4 (29 reviews) | 
| **Speech Analytics** | 8.8 (15 reviews) ✓ Verified | 8.7 (24 reviews) | 
| **Auto Dialer** | 8.1 (16 reviews) | 9.0 (24 reviews) | 
| **IVR** | 8.9 (14 reviews) ✓ Verified | 9.3 (33 reviews) | 
| **Inbound Screen Pop** | 8.9 (14 reviews) ✓ Verified | 8.9 (27 reviews) | 
| **Persistent Data** | 9.3 (14 reviews) ✓ Verified | 8.6 (25 reviews) | 

#### Agentic AI - Contact Center

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Session Summary Notes** | 8.3 (27 reviews) ✓ Verified | 8.9 (25 reviews) | 
| **Administrator Access** | 8.7 (27 reviews) ✓ Verified | 9.4 (30 reviews) | 
| **Reporting & Dashboards** | 8.6 (31 reviews) ✓ Verified | 9.3 (35 reviews) | 
| **Session Recording** | 8.6 (12 reviews) ✓ Verified | 9.5 (30 reviews) | 
| **Agent Scheduling and Assignment** | 8.8 (13 reviews) ✓ Verified | 8.8 (26 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | 7.9/10 | 5 |
| **Call Center Studio** | N/A | N/A |

#### Workforce Management

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Agent Availability** | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | 9.3 (5 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | 8.7 (5 reviews) ✓ Verified | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Call Center Studio** | N/A | N/A |

#### Platform

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Call Center Studio** | N/A | N/A |

#### Generative AI

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Call Center Studio** | N/A | N/A |

#### Generative AI

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Call Center Studio** | N/A | N/A |

#### Generative AI

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Call Center Studio** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Call Center Studio** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Call Center Studio** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Avaya Contact Center (5):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to Call Center Studio (2):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Avaya Contact Center | Call Center Studio | 
|---|---|---|
| **Small-Business** | 13.8% | 23.3% | 
| **Mid-Market** | 33.6% | 65.1% | 
| **Enterprise** | 52.6% | 11.6% | 

### By Industry

#### Avaya Contact Center

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

#### Call Center Studio

- **Telecommunications:** 19.8%
- **Consumer Services:** 10.5%
- **Insurance:** 7.0%
- **Food & Beverages:** 5.8%
- **Retail:** 4.7%
- **Consumer Electronics:** 4.7%
- **Airlines/Aviation:** 3.5%
- **Automotive:** 3.5%
- **Computer Software:** 3.5%
- **Information Technology and Services:** 3.5%
- **Other:** 33.7%

---
## Alternatives

### Alternatives to Avaya Contact Center

- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (616 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2532 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (91 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1616 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (749 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1408 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)

### Alternatives to Call Center Studio

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (616 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2532 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6996 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1616 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1800 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)

---
## Top Discussions

### Avaya Contact Center

No discussions available for this product.

### Call Center Studio

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-contact-center-vs-call-center-studio)