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# Avaya Contact Center vs Call Center Studio Comparison - What are their main differences?

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Avaya Contact CenterCall Center Studio[+ Add Product](#)

Pricing

**Avaya Contact Center**
No pricing available

**Call Center Studio**
Free Trial

**Starting at $19.99** 1 Seats Per Month · AI-Powered CCaaS

**Pricing Insights**
from reviews

Time to Implement

**Avaya Contact Center**
3 months

Based on 6 responses

**Call Center Studio**
3 months

Based on 12 responses

Return on Investment

**Avaya Contact Center**
23 months

Based on 5 responses

**Call Center Studio**
13 months10 months sooner

Based on 12 responses

Perceived Cost

**Avaya Contact Center**
$$$$$

**Call Center Studio**
$$$$$

Average Discount

**Avaya Contact Center**
Not enough reviews yet

**Call Center Studio**
15%

 ![Avaya Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-contact-center.svg "Avaya Contact Center")

 ![Call Center Studio](https://images.g2crowd.com/uploads/product/hd_favicon/c28479792201d8d17e6d417de095cf88/call-center-studio.svg "Call Center Studio")

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**Pros & Cons**
from reviews

**Avaya Contact Center**
[
Calling Features (2)
](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bsentiment_snippet%5D=2108930&qs=pros-and-cons#reviews)[
Analytics (1)
](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bsentiment_snippet%5D=2329340&qs=pros-and-cons#reviews)[
Complexity (1)
](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bsentiment_snippet%5D=2329352&qs=pros-and-cons#reviews)[
Customization Difficulty (1)
](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bsentiment_snippet%5D=2329331&qs=pros-and-cons#reviews)

**Call Center Studio**
[
Ease of Use (4)
](https://www.g2.com/products/call-center-studio/reviews?filters%5Bsentiment_snippet%5D=2449663&qs=pros-and-cons#reviews)[
Efficiency (3)
](https://www.g2.com/products/call-center-studio/reviews?filters%5Bsentiment_snippet%5D=2449707&qs=pros-and-cons#reviews)[
Complex Reporting (1)
](https://www.g2.com/products/call-center-studio/reviews?filters%5Bsentiment_snippet%5D=2449676&qs=pros-and-cons#reviews)[
Dashboard Issues (1)
](https://www.g2.com/products/call-center-studio/reviews?filters%5Bsentiment_snippet%5D=2449696&qs=pros-and-cons#reviews)

Integrations

**Avaya Contact Center**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ef8850c86703ce4400de24a1508b35b4/cresta.png "Product Avatar Image")

Cresta

](https://www.g2.com/products/cresta/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d2f0a0ea98763ba63746cc59f2377be9/dynamics-365-customer-service.png "Product Avatar Image")

Microsoft Dynamics 365 Customer Service

](https://www.g2.com/products/dynamics-365-customer-service/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image")

Microsoft Dynamics 365 Sales

](https://www.g2.com/products/dynamics-365-sales/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8c3daf65d785cff1c07ec2cb7c4205a/elevenlabsio.png "Product Avatar Image")

ElevenLabs

](https://www.g2.com/products/elevenlabsio/reviews)[
View all
](https://www.g2.com/products/avaya-contact-center/integrations)

**Call Center Studio**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_13aba37ae908d9cf29a2452925257ccc/dynamics-365-marketing.jpeg "Product Avatar Image")

Dynamics 365 Marketing

](https://www.g2.com/products/dynamics-365-marketing/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f77327dd415b286d55de4fadc7f6e505/multiview-erp.png "Product Avatar Image")

Multiview ERP

](https://www.g2.com/products/multiview-erp/reviews)[
View all
](https://www.g2.com/products/call-center-studio/integrations)

Screenshots

**Avaya Contact Center**
No screenshot available

**Call Center Studio**
 ![Call Center Studio screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/180178/WhatsApp-Image-2023-11-24-at-14.17.55-_1_.jpeg)

**Ratings**
from reviews

Meets Requirements

**Avaya Contact Center**

8.7

8.7138

**Call Center Studio**

9.3

9.357

Ease of Use

**Avaya Contact Center**

8.5

8.5137

**Call Center Studio**

9.4

9.457

Ease of Setup

**Avaya Contact Center**

7.8

7.840

**Call Center Studio**

9.7

9.745

Ease of Admin

**Avaya Contact Center**

7.9

7.935

**Call Center Studio**

9.5

9.540

Quality of Support

**Avaya Contact Center**

8.2

8.2123

**Call Center Studio**

9.3

9.357

Has the product been a good partner in doing business?

**Avaya Contact Center**

8.0

8.034

**Call Center Studio**

9.6

9.640

Product Direction (% positive)

**Avaya Contact Center**

7.2

7.2135

**Call Center Studio**

9.5

9.546

**Features**
ratings from reviews

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

8.7

51

8.9

53

Channels

Voice

9.5

19

|

Verified

9.6(won by 0.1)

41

Social

8.9(won by 0.2)

11

8.7

22

Live Chat

8.2

16

|

Verified

8.7(won by 0.5)

22

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Mobile SMS

7.7(won by 0.2)

10

7.5

17

Email

8.2(won by default)

14

|

Verified

Not enough data

Generative AI

AI Text-to-Speech

Not enough data

6.3(won by default)

5

Generative AI

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Functions

Call Routing

8.7

36

|

Verified

9.3(won by 0.6)

30

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Session Queuing

8.9

35

9.4(won by 0.5)

29

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Concurrent Calling

8.9

31

|

Verified

9.4(won by 0.5)

29

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Speech Analytics

8.8(won by 0.1)

15

|

Verified

8.7

24

Auto Dialer

8.1

16

9.0(won by 0.9)

26

 (There is a greater than 0.5 difference between this product's rating and its competitors)

IVR

8.9

14

|

Verified

9.4(won by 0.5)

35

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Inbound Screen Pop

8.9(tied score)

14

|

Verified

8.9(tied score)

27

Persistent Data

9.3(won by 0.7)

14

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

25

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Administrative

Session Summary Notes

8.3

27

|

Verified

8.9(won by 0.6)

25

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Administrator Access

8.7

27

|

Verified

9.4(won by 0.7)

30

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Reporting & Dashboards

8.6

32

|

Verified

9.4(won by 0.8)

39

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Session Recording

8.6

12

|

Verified

9.5(won by 0.9)

31

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Agent Scheduling and Assignment

8.8(tied score)

13

|

Verified

8.8(tied score)

26

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Contact Center Workforce[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

7.9

5

Not enough data

Workforce Management

Agent Availability

7.7(won by default)

5

|

Verified

Not enough data

Skills Management

7.3(won by default)

5

|

Verified

Not enough data

Agent Self-Service

9.3(won by default)

5

|

Verified

Not enough data

Shift Scheduling

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Time Off Management

Not enough data

Not enough data

Administration

Productivity Analysis

7.3(won by default)

5

|

Verified

Not enough data

Dashboards

7.3(won by default)

5

|

Verified

Not enough data

Intraday Management

8.7(won by default)

5

|

Verified

Not enough data

Automation

Not enough data

Not enough data

Labor Forecasting

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Leave Tracking

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

For Call Centers

Not enough data

Not enough data

Employee Time Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Activity Monitoring

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Skills Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Variable Workforce

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

Online Time Clock

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Show 12 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Channels

Multi-Channel Coverage

Not enough data

Not enough data

Open Listening

Not enough data

Not enough data

Physical Media

Not enough data

Not enough data

Design

Communications Strategy Development

Not enough data

Not enough data

Create Content

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Inbound Identification

Not enough data

Not enough data

Regulatory Compliance

Not enough data

Not enough data

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

Not enough data

Dialing Options

Preview Dialing

Not enough data

Not enough data

Progressive Dialing

Not enough data

Not enough data

Predictive Dialing

Not enough data

Not enough data

Agent Tools

Whisper Coaching 

Not enough data

Not enough data

Callback Scheduling 

Not enough data

Not enough data

Call Recording 

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scheduling

Not enough data

Not enough data

Automation

Voice Activity Detection

Not enough data

Not enough data

Interactive Voice Response (IVR)

Not enough data

Not enough data

Call Scrubbing

Not enough data

Not enough data

Agentic AI - Auto Dialer

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

AI Capabilities - Auto Dialer

Call Prioritization and List Optimization

Not enough data

Not enough data

Compliance Monitoring

Not enough data

Not enough data

Speech Analytics and Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Additional Functionality

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Power Dialer

Not enough data

Not enough data

Preview Dialer

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Integrations Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Automatic Outbound Dialer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

API

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Campaign Specific Caller ID

Not enough data

Not enough data

List Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Platform

Omnichannel

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Back

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Workforce Management

Call Monitoring

Not enough data

Not enough data

Performance Evaluation

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Administrative

Call Recording

Not enough data

Not enough data

Reporting & Dashboards

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

Not enough data

Searchable Articles

Not enough data

Not enough data

Community Forums

Not enough data

Not enough data

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Branding

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Live Chat

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Scheduled Recording

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Recording

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Audio Capture

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Self-Service Search

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Request Assignment

Not enough data

Not enough data

Speech-to-Text Analysis

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

Not enough data

Not enough data

Quality Assurance

Evaluation

Not enough data

Not enough data

Calibration

Not enough data

Not enough data

Reports

Not enough data

Not enough data

Engagement

Feedback

Not enough data

Not enough data

Dashboards

Not enough data

Not enough data

Training

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Performance

Third-Party Integrations

Not enough data

Not enough data

Compliance

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Journey Mapping

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Leaderboards

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

KPI Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Multiple Scoring Models

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Screen Recording

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Voice Recognition - AI Voice Assistants

Voice Recognition

Not enough data

Not enough data

Speech Synthesis - AI Voice Assistants

Speech Synthesis

Not enough data

Not enough data

Customizable speech

Not enough data

Not enough data

Multiple voice actions

Not enough data

Not enough data

Security and privacy - AI Voice Assistants

Encrypted communication

Not enough data

Not enough data

Compatibility - AI Voice Assistants

Cross platform compatibility

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Avaya Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-contact-center.svg "Avaya Contact Center")](https://www.g2.com/products/avaya-contact-center/reviews)

Avaya Contact Center

Small-Business(50 or fewer emp.)

16.9%

Mid-Market(51-1000 emp.)

32.5%

Enterprise(\> 1000 emp.)

50.6%

[![Call Center Studio](https://images.g2crowd.com/uploads/product/hd_favicon/c28479792201d8d17e6d417de095cf88/call-center-studio.svg "Call Center Studio")](https://www.g2.com/products/call-center-studio/reviews)

Call Center Studio

Small-Business(50 or fewer emp.)

24.7%

Mid-Market(51-1000 emp.)

64.5%

Enterprise(\> 1000 emp.)

10.8%

Small-Business

(50 or fewer emp.)

16.9%

24.7%

Mid-Market

(51-1000 emp.)

32.5%

64.5%

Enterprise

(\> 1000 emp.)

50.6%

10.8%

Reviewers' Industry

[![Avaya Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-contact-center.svg "Avaya Contact Center")](https://www.g2.com/products/avaya-contact-center/reviews)
Avaya Contact Center

Telecommunications

14.5%

Consumer Services

10.7%

Insurance

10.1%

Information Technology and Services

10.1%

Financial Services

4.4%

Other

50.3%

[![Call Center Studio](https://images.g2crowd.com/uploads/product/hd_favicon/c28479792201d8d17e6d417de095cf88/call-center-studio.svg "Call Center Studio")](https://www.g2.com/products/call-center-studio/reviews)
Call Center Studio

Telecommunications

19.4%

Consumer Services

9.7%

Insurance

6.5%

Food & Beverages

5.4%

Automotive

4.3%

Other

54.8%

Alternatives

**Avaya Contact Center Alternatives**

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
](/products/five9-intelligent-cloud-contact-center-platform/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

**Call Center Studio Alternatives**

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
](/products/five9-intelligent-cloud-contact-center-platform/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

## Avaya Contact Center vs Call Center Studio

When assessing the two solutions, reviewers found Call Center Studio easier to use, set up, and administer. Reviewers also preferred doing business with Call Center Studio overall.

- Reviewers felt that Call Center Studio meets the needs of their business better than Avaya Contact Center.
- When comparing quality of ongoing product support, reviewers felt that Call Center Studio is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Call Center Studio over Avaya Contact Center.