C2 ITSM Reviews & Product Details

C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements. Targeted primarily at IT departments across various sectors, C2 ITSM is particularly beneficial for organizations that manage a high volume of service requests and require efficient incident and problem resolution. The platform is equipped to handle a wide range of use cases, from automating repetitive tasks to providing a centralized configuration management database (CMDB) that offers complete visibility into IT assets and configurations. By adhering to ITIL's best practices, C2 ITSM enables organizations to effectively manage incidents, problems, changes, and assets, ultimately leading to improved service delivery and customer satisfaction. Key features of C2 ITSM include robust incident and problem management capabilities, which empower IT teams to resolve issues quickly and efficiently. The platform also offers change management tools that facilitate the implementation of changes with minimal disruption to ongoing operations. Additionally, the asset management feature provides valuable insights into the lifecycle of IT assets, allowing organizations to optimize their resources and reduce operational costs. The user-friendly interface unifies service management processes, simplifying collaboration and communication among team members. C2 ITSM distinguishes itself in the IT service management category by offering seamless integration with existing tools, advanced reporting, and analytics capabilities. This functionality empowers IT teams to make data-driven decisions and enhances their ability to respond proactively to service requests. Furthermore, the solution is backed by a strong support system, including 24/7 North American support and a financially backed 99.9% service level guarantee, ensuring that organizations can depend on C2 ITSM for their IT service management needs. With a proven track record since 2008, C2 ITSM is committed to security and compliance, being hosted in North America and adhering to ISO 27001 and SOC-2 Type II certifications. This dedication to quality and security, combined with an affordable pricing model that avoids costly add-ons, positions C2 ITSM as a reliable choice for organizations seeking to enhance their IT service management capabilities.

Seller

SherWeb

Discussions

C2 ITSM Community

Languages Supported

English, French

Solution Type

All-in-One

Overview by

Audrey Lopez

Pricing

Pricing provided by C2 ITSM.

C2 - Named

$65.00

1 Named seat Per Month

C2 - Concurrent

$91.00

1 Concurrent seat Per Month

View More Pricing Information

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User Insights

Average based on 40 real user reviews.

Implementation Time

5 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

Here's how.

Ralph B.

Team Manager

Mid-Market (51-1000 emp.)

4/26/2019

"Is very flexible and fully customizable"

4.5/5

What do you like best about C2 ITSM?

One of my favorite features is that it allows me to focus specifically on one task to present and be updated of the other following tasks. Its installation is really easy. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

Some of my employees have a bit of difficulty activating the software to activate all its functions completely which may be due to the power of the computer should improve that aspect for not so powerful computers. Review collected by and hosted on G2.com.

Recommendations to others considering C2 ITSM:

I would recommend this tool with pleasure to other companies that need these specific characteristics since the performance of their work is very good and the performance is better than expected due to its excellent price. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

This tool has helped us a lot in our company since since we installed it, it is part of our integration team and we have had the follow-up of assets and files to execute in a corresponding way with better schedules and excellent characteristics. The support is very useful and fast as a system helps us understand and distribute better everything in the company, earning time to perform more tasks. Review collected by and hosted on G2.com.

Daniel L.

Manager, Help desk and Quality Assurance

Wholesale

Mid-Market (51-1000 emp.)

12/29/2016

"Great adaptable and powerful tool"

4.5/5

What do you like best about C2 ITSM?

It is possible to track data for all services our company can offer internally. It is possible to automate many processes within the application and also create API to link the application with outside source system. Most of our departments will use C2 Atom in a near future. CMDB is another great assets of this system to manage inventory. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

As we have many departments, the standard reporting and dashboards doesn't show what we would like most of the time. It would be nice if the reporting and dashboards were filtered by queue. Also sometime after version update, some features are not working anymore. I know how hard it is to test a complete solutions within a month, but those bugs can cause some nightmares to an organization when functions stop functioning properly. Review collected by and hosted on G2.com.

Recommendations to others considering C2 ITSM:

C2 is a very great service ticketing system that is highly adaptable to any type of service. The interaction and API functions can meet all conditions that can be required in any work environment. All enterprises who would like to manage internal or external customers requests should at least have a look at this great solution. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

first we have consolidated our IT departments and C2 Atom helped us to centralize all requests at the same place. Same for our Engineering departments that are creating all there projects in C2 and other corporate department that are managing all their requests In C2. It standardize our processes, so it saves time and money to the organization. It also gives us a lot of data on how many requests we get, major problems, so it helps managing the use of our resources, find the source of our major problems and fixed them when possible. At the end in makes of save money and help us to put our efforts at the right place. Review collected by and hosted on G2.com.

Rachelle T.

Help Desk Supervisor

Law Practice

Enterprise (> 1000 emp.)

10/28/2016

"This is THE ticket/request management AND workflow solution"

5/5

What do you like best about C2 ITSM?

It is incredibly flexible, I like to say that I can make it dance. It obviously manages IT tickets, but so much more as it is also used by other service departments. We often forget that it's not just IT that needs to manage their requests, all services are faced with the same issues. Where this application distinguishes itself is the flexibility of customizing the requests and workflows to different departments, regions, clients, etc. The Client portal (one stop for all service requests, no matter the department) is a great tool and so easy to manage. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

It did take us longer than expected to implement. This was not an issue with C2Atom, the tool forced us to analyze and review our processes. So in fact it helped us improve the service, but did require more time on our part. Review collected by and hosted on G2.com.

Recommendations to others considering C2 ITSM:

This is definitely a one stop shop for any service wanting to manage requests and workflows. This allows you to have one application to support that will allow you to deal with requests, projects, timesheets, client facing interface for requests, dashboards, CMDB, workflows. The supplier is constantly improving their product and working closely with their clients. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

It has allowed us to standardize how certain service requests are dealt with, improving the overall client experience. The metrics helped to identify where we had issues, whether it be with SLAs, staffing, equipment. Review collected by and hosted on G2.com.

Response from Benoit Lévesque of C2 ITSM

edit

Thank you for your feedback Rachelle!

We are glad to see that you're having a great experience with C2 ATOM.

Because C2 ATOM is a complete service management solution that supports all types of business processes (Whether it is IT, HR or anything else), it's normal that the configuration and preparation can take some time. Once the processes are "documented, known, mastered", it is easier for you to support them with our solution. One thing we suggest to our customer during our projects is to go by phase. This method help to plan small deliverables, be more flexible (agile) and gives the project a better chance of being successful.

Keep in mind that we are constantly trying to improve that time however and it is getting faster and faster.

Philippe C.

Senior DBA

Government Administration

Mid-Market (51-1000 emp.)

12/20/2016

"C2 Atom gis the right tool for our IT department"

4.5/5

What do you like best about C2 ITSM?

The tool is very flexible and intuitive to use. the organisation behind it is always listening to our new concerns and project and there is always a way to make our idea no matter how crazy works. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

There is not much to dislike, sometimes the updates came too frenquently so it's hard to keep up. Still we can easilly stay on a older versions for a few more week as the product is quite stable Review collected by and hosted on G2.com.

Alexandre G.

Technicien informatique

Information Technology and Services

Mid-Market (51-1000 emp.)

12/21/2016

"in configuration, not in use for now. But great potential"

3.5/5

What do you like best about C2 ITSM?

web interface. ability for users to create request from a web interface. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

Cannot configure style of elements in a form. built in attributes are fixed, cannot be moved in the form page. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

12/21/2016

"Respond to our needs"

3.5/5

What do you like best about C2 ITSM?

Relatively good flexibility, possibility to produce interesting and customized reports via SSRS and integrate them into the application interface. Integration of our hardware and software inventory. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

The overall slowness of the application, although it has been improved, still leaves much to be desired. The function to paste an image is not available in Internet Explorer, although this browser can support this function once enabled. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/29/2016

"C2 Atom"

3.5/5

What do you like best about C2 ITSM?

The application is fully web based, no more fat client like it's predecessor and it is interfaced with SQL Server which allows to easily create reports with SSRS. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

When applying updates, the whole IIS folder gets replaced, that prevents us from adding coding to better suite our needs. This product is a one size fits all, this isn't always a good fit for us. Review collected by and hosted on G2.com.

Recommendations to others considering C2 ITSM:

If you don't have special needs, it's a product to consider. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

We are currently in the pre-migration phase, but all our changes, incidents, problems, projects and requests are managed with this product. The CMDB is also a strong asset, allowing to create relations between CIs. Review collected by and hosted on G2.com.

Alexandre F.

Support client niveau 1-2, Specialiste C2Atom

Enterprise (> 1000 emp.)

9/26/2016

"Easy to use and quite flexible"

4.5/5

What do you like best about C2 ITSM?

The Programming style of the tool. It's really easy and nice to use Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

The lack of customizabilty of certain item within the tool ( The status bar for example). Review collected by and hosted on G2.com.

Recommendations to others considering C2 ITSM:

Continue it the path you are on. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

It's use to log and trace all incomming demand related to IT whitin the compagny and that was the first step. Other departement are actively discusing on how that tool could be implemented for their own need. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

10/28/2016

"The experience we have with the product is fantastic"

5/5

What do you like best about C2 ITSM?

The company C2 listen to their clients.

Each month they add features that make their product better.

They focus the updates on what's important for the clients and on things that are use in the IT world Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

Their is nothing in the software that I diskike. Review collected by and hosted on G2.com.

Recommendations to others considering C2 ITSM:

If you want a professionnal ITSM software that is focus on your clients and is easy to use, implement and have a fantastic company behing it that is always listenning to their clients and update their software to meets their client's needs, go with C2 Atom Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

Support the IT services for around 500 employees.

We are solving demands and problems from computer, mouse, rights to point of sale system in store and embeded computer for deliveries trucks Review collected by and hosted on G2.com.