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# C2 ITSM vs Jira Service Management Comparison - What are their main differences?

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C2 ITSMJira Service Management[+ Add Product](#)

Reviews

**C2 ITSM** [

4.2/5(40)

](https://www.g2.com/products/c2-itsm/reviews#reviews)

**Jira Service Management** [

4.3/5(986)

](https://www.g2.com/products/jira-service-management/reviews#reviews)

Pricing

**C2 ITSM**
 **$65.00** 1 Named seat Per Month · C2 - Named

**Jira Service Management**
Free Trial

**0** /agent/month · Free

**Pricing Insights**
from reviews

Time to Implement

**C2 ITSM**
5 months

Based on 11 responses

**Jira Service Management**
2 monthsFaster

Based on 23 responses

Return on Investment

**C2 ITSM**
Not enough reviews yet

**Jira Service Management**
12 months

Based on 20 responses

Perceived Cost

**C2 ITSM**
$$$$$

**Jira Service Management**
$$$$$

Average Discount

**C2 ITSM**
Not enough reviews yet

**Jira Service Management**
11%

 ![C2 ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/77da940545e031f255d1253b4414740b/c2-itsm.svg "C2 ITSM")

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

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Pros & Cons

**C2 ITSM**
Not enough data

**Jira Service Management**
[
Ease of Use (46)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163903&qs=pros-and-cons#reviews)[
Integrations (32)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1162990&qs=pros-and-cons#reviews)[
Learning Curve (33)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1165698&qs=pros-and-cons#reviews)[
Complexity (28)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163036&qs=pros-and-cons#reviews)

Integrations

**C2 ITSM**
Not enough data

**Jira Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image")

Azure Active Directory...

](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image")

Azure Portal

](https://www.g2.com/products/azure-portal/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image")

Bitbucket

](https://www.g2.com/products/bitbucket/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image")

Confluence

](https://www.g2.com/products/confluence/reviews)[
View all
](https://www.g2.com/products/jira-service-management/integrations)

Screenshots

**C2 ITSM**
 ![C2 ITSM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/92108/C2-Grid-view-EN.jpg)

**Jira Service Management**
 ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png)

Ratings

Meets Requirements

**C2 ITSM**

8.3

8.335

**Jira Service Management**

8.8

8.8874

Ease of Use

**C2 ITSM**

8.4

8.435

**Jira Service Management**

8.3

8.3881

Ease of Setup

**C2 ITSM**

7.5

7.525

**Jira Service Management**

8.0

8.0487

Ease of Admin

**C2 ITSM**

8.3

8.324

**Jira Service Management**

8.0

8.0367

Quality of Support

**C2 ITSM**

8.1

8.135

**Jira Service Management**

8.4

8.4757

Has the product been a good partner in doing business?

**C2 ITSM**

8.1

8.124

**Jira Service Management**

8.7

8.7344

Product Direction (% positive)

**C2 ITSM**

7.8

7.832

**Jira Service Management**

8.7

8.7839

Features

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

8.9

8

8.6

166

Monitoring

Constant Monitoring

8.7

5

8.9(won by 0.2)

145

|

Verified

Timely Alerts

9.7(won by 0.7)

6

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.0

150

|

Verified

TIcket Accuracy

8.6

6

|

Verified

9.1(won by 0.5)

147

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

AI Monitoring

Not enough data

8.5(won by default)

70

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Ticket Assignment

8.8

7

|

Verified

9.1(won by 0.3)

150

|

Verified

Standardization

8.8

7

|

Verified

9.0(won by 0.2)

148

|

Verified

Lifecycle Visualization

9.0(tied score)

5

|

Verified

9.0(tied score)

135

|

Verified

Generative AI

AI Text Generation

Not enough data

8.0(won by default)

76

AI Text Summarization

Not enough data

8.3(won by default)

74

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

Not enough data

8.3(won by default)

60

Multi-step Planning

Not enough data

8.4(won by default)

60

Cross-system Integration

Not enough data

8.5(won by default)

59

Adaptive Learning

Not enough data

8.6(won by default)

60

Natural Language Interaction

Not enough data

8.6(won by default)

60

Proactive Assistance

Not enough data

8.6(won by default)

60

Decision Making

Not enough data

8.5(won by default)

60

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.3

12

8.5

369

Incident Management

Automate Ticket Routing

9.2(won by 0.5)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

312

Ticket Prioritization

8.2

10

8.8(won by 0.6)

315

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Ticket Notifications

9.5(won by 0.7)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.8

330

Knowledge Base

9.4(won by 0.9)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

281

Knowledge Base/Ticket Integration

8.1

8

8.5(won by 0.4)

275

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

6.9

8

8.5(won by 1.6)

316

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Time Tracking

8.1

8

8.4(won by 0.3)

302

Surveys

7.0

5

8.2(won by 1.2)

231

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Activity Tracking

Not enough data

Not enough data

Access & Usability

Self Service

7.8

6

8.6(won by 0.8)

284

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Active Directory

8.5(tied score)

8

8.5(tied score)

236

Mobile

Not enough data

8.1(won by default)

226

Multi-Channel Access

Not enough data

8.4(won by default)

232

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

8.3(won by default)

75

Multi-step Planning

Not enough data

8.2(won by default)

73

Cross-system Integration

Not enough data

8.4(won by default)

79

Adaptive Learning

Not enough data

8.5(won by default)

73

Natural Language Interaction

Not enough data

8.3(won by default)

72

Proactive Assistance

Not enough data

8.5(won by default)

74

Decision Making

Not enough data

8.6(won by default)

73

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

8.6

106

Ticket and Case Management

Ticket Creation User Experience

Not enough data

9.0(won by default)

86

Ticket Response User Experience

Not enough data

9.1(won by default)

81

Workflow

Not enough data

9.0(won by default)

86

Automated Response

Not enough data

8.9(won by default)

81

Service Level Agreement (SLA) Management

Not enough data

8.8(won by default)

84

Attachments/Screencasts

Not enough data

8.8(won by default)

83

Ticket Collaboration

Not enough data

9.2(won by default)

81

Customer/Contact Database

Not enough data

8.5(won by default)

78

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

8.0(won by default)

55

AI Text Summarization

Not enough data

7.9(won by default)

54

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

8.3(won by default)

41

Natural Language Interaction

Not enough data

8.5(won by default)

40

Proactive Assistance

Not enough data

8.3(won by default)

40

Communication Channels

Customer Portal

Not enough data

8.9(won by default)

81

Email to Case

Not enough data

8.9(won by default)

80

Live Chat Support

Not enough data

8.3(won by default)

75

Social Media Integration

Not enough data

8.1(won by default)

71

Voice

Not enough data

7.9(won by default)

68

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

8.1(won by default)

85

Customization 

Not enough data

8.4(won by default)

87

User, Role, and Access Management

Not enough data

8.9(won by default)

91

Third-Party Integrations

Not enough data

8.8(won by default)

86

Reporting

Not enough data

8.7(won by default)

86

Activity Dashboard

Not enough data

8.7(won by default)

83

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

Not enough data

8.7

206

Administration

Change Management

Not enough data

8.9(won by default)

166

|

Verified

Asset Management

Not enough data

8.5(won by default)

161

|

Verified

Reports & Analytics

Not enough data

8.9(won by default)

173

|

Verified

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

Not enough data

8.9(won by default)

179

|

Verified

Incident Reports

Not enough data

8.8(won by default)

179

|

Verified

Process Workflow

Not enough data

8.9(won by default)

181

|

Verified

Customizable Reports

Not enough data

Not enough data

Management

Reporting

Not enough data

9.0(won by default)

154

|

Verified

Administration Console

Not enough data

8.9(won by default)

147

|

Verified

Access Management

Not enough data

8.7(won by default)

149

|

Verified

Asset Management

Not enough data

8.6(won by default)

145

|

Verified

Policy Dictation

Not enough data

8.6(won by default)

139

|

Verified

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

Not enough data

9.2(won by default)

162

|

Verified

Performance Logging

Not enough data

8.8(won by default)

151

Alerting

Not enough data

8.7(won by default)

155

|

Verified

Automation

Not enough data

8.9(won by default)

155

|

Verified

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

8.3(won by default)

80

Multi-step Planning

Not enough data

8.5(won by default)

80

Cross-system Integration

Not enough data

8.4(won by default)

82

Adaptive Learning

Not enough data

8.3(won by default)

79

Natural Language Interaction

Not enough data

8.3(won by default)

80

Proactive Assistance

Not enough data

8.1(won by default)

80

Decision Making

Not enough data

8.3(won by default)

81

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

8.0

5

Not enough data

Asset Inventory

Hardware Asset Inventory

8.0(won by default)

5

Not enough data

Software Asset Inventory

Not enough data

Not enough data

Cloud Asset Inventory

Not enough data

Not enough data

Mobile Asset Inventory

Not enough data

Not enough data

Asset Discovery

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - IT Asset Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Management

Central Dashboard

Not enough data

Not enough data

Asset Policy Management

Not enough data

Not enough data

Risk Management

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Requisition Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Maintenance Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Additional Functionality

Cost Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

Not enough data

8.6

26

Generative AI

AI Text Generation

Not enough data

8.3(won by default)

25

Agentic AI - IT Alerting

Autonomous Task Execution

Not enough data

8.4(won by default)

24

Multi-step Planning

Not enough data

8.7(won by default)

25

Cross-system Integration

Not enough data

9.0(won by default)

24

Adaptive Learning

Not enough data

8.5(won by default)

24

Natural Language Interaction

Not enough data

8.5(won by default)

24

Proactive Assistance

Not enough data

8.7(won by default)

24

Decision Making

Not enough data

8.7(won by default)

24

User Insights

Reviewers' Company Size

[![C2 ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/77da940545e031f255d1253b4414740b/c2-itsm.svg "C2 ITSM")](https://www.g2.com/products/c2-itsm/reviews)

C2 ITSM

Small-Business(50 or fewer emp.)

5.1%

Mid-Market(51-1000 emp.)

59.0%

Enterprise(\> 1000 emp.)

35.9%

[![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews)

Jira Service Management

Small-Business(50 or fewer emp.)

19.0%

Mid-Market(51-1000 emp.)

43.2%

Enterprise(\> 1000 emp.)

37.8%

Small-Business

(50 or fewer emp.)

5.1%

19.0%

Mid-Market

(51-1000 emp.)

59.0%

43.2%

Enterprise

(\> 1000 emp.)

35.9%

37.8%

Reviewers' Industry

[![C2 ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/77da940545e031f255d1253b4414740b/c2-itsm.svg "C2 ITSM")](https://www.g2.com/products/c2-itsm/reviews)
C2 ITSM

Government Administration

25.6%

Computer Software

10.3%

Education Management

10.3%

Financial Services

7.7%

Information Technology and Services

5.1%

Other

41.0%

[![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews)
Jira Service Management

Information Technology and Services

30.7%

Computer Software

16.2%

Financial Services

5.0%

Internet

4.4%

Telecommunications

3.1%

Other

40.5%

FAQs

## C2 ITSM vs Jira Service Management FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Jira Service Management vs C2 ITSM?

Jira Service Management stands out for its higher G2 rating, larger review volume, and stronger reviewer-cited strengths in automation and integration, while C2 ITSM is noted for configurability and support.

| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | [C2 ITSM](https://www.g2.com/products/c2-itsm/reviews) |
| --- | --- |
| 4.3/5 (991 reviews) | 4.2/5 (40 reviews) |
| Mid-Market | Mid-Market |
| 8.0 | 7.5 |
| 8.4 | 8.1 |
| Automation and integration (31 and 32 all-time mentions) | Configurability and support (recent reviews) |

### How do the pricing models of Jira Service Management and C2 ITSM compare?

Jira Service Management is rated higher for value, with reviewers expressing more satisfaction with its pricing than C2 ITSM.

- **Jira Service Management:** In recent reviews, several reviewers mention that while licensing costs can increase with scale, the platform delivers strong value for its features and integrations.
- **C2 ITSM:** Reviewers note that cost is a concern, with some citing dissatisfaction with pricing and value relative to features.

### What are the best alternatives to Jira Service Management and C2 ITSM?

Freshservice, ManageEngine, and ServiceNow IT Service Management are the top three alternatives to Jira Service Management and C2 ITSM.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Licensing costs can increase with scale | Automation and integration (31 and 32 all-time mentions) |
| [C2 ITSM](https://www.g2.com/products/c2-itsm/reviews) | 4.2/5 (40 reviews) | Mid-Market | Cost is a concern for some reviewers | Configurability and support (recent reviews) |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1352 reviews) | Mid-Market | — | — |
| [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | — |
| [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | — |

### Which Service Desk features should I prioritize when comparing Jira Service Management and C2 ITSM?

Buyers comparing Jira Service Management and C2 ITSM should prioritize automation, integrations, ticket management, customization, and reporting.

- **Automation:** Jira Service Management is cited in 31 all-time reviews for automation capabilities; C2 ITSM is noted for automation in recent reviews.
- **Integrations:** Jira Service Management has 32 all-time mentions for integrations, including Jira, Confluence, and Slack; C2 ITSM is cited for integrations with Active Directory and Azure in recent reviews.
- **Ticket Management:** Jira Service Management has 31 all-time mentions for ticket management; C2 ITSM is noted for centralizing requests and ticket tracking in recent reviews.
- **Customization:** Jira Service Management is mentioned 18 times all-time for customization; C2 ITSM is frequently praised for configurability and personalization in recent reviews.
- **Reporting:** Reporting is a focus feature for both products, with reviewers noting limitations and strengths in recent feedback.

### What are the pros and cons of Jira Service Management vs C2 ITSM?

Jira Service Management’s headline strength is automation and integration, while C2 ITSM is most praised for configurability and support.

- **Jira Service Management strengths:** Automation (31 all-time mentions), integrations (32 all-time mentions), ticket management (31 all-time mentions), and customization (18 all-time mentions).
- **Jira Service Management trade-offs:** Learning curve (33 all-time mentions), complexity (28 all-time mentions), and complex setup (22 all-time mentions).
- **C2 ITSM strengths:** Configurability and personalization, strong support, and adaptability to business needs (recent reviews).
- **C2 ITSM trade-offs:** Reviewers note concerns about cost, performance issues during peak times, and limited reporting capabilities.

### Is Jira Service Management or C2 ITSM better for small businesses?

Jira Service Management is better suited for small businesses, as reflected by its reviewer sentiment and feature set.

- **Jira Service Management:** Largest segment is Mid-Market, but recent reviews highlight ease of use, strong automation, and integrations that benefit small teams.
- **C2 ITSM:** Largest segment is Mid-Market, with reviewers noting configurability but also citing a need for customization to achieve user-friendliness, which may require more resources for small businesses.

### Which Service Desk platform has better integrations?

Jira Service Management is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts.

- **Jira Service Management:** Jira (501 all-time mentions), Confluence (67 all-time mentions), Slack (21 all-time mentions); 32 all-time reviews mention integrations.
- **C2 ITSM:** Integrations with Active Directory and Azure are cited in recent reviews.

### How do Jira Service Management and C2 ITSM compare on customer support?

Jira Service Management and C2 ITSM are rated within 0.3 points on Quality of Support, indicating near parity with scores of 8.4 and 8.1 respectively.

- **Jira Service Management:** Reviewers frequently mention responsive support, though some note that advanced issues and integrations can require more assistance.
- **C2 ITSM:** Reviewers highlight strong support and attentive service, with several citing positive experiences with the support team.

### Which is easier to implement, Jira Service Management or C2 ITSM?

Jira Service Management scores higher on Ease of Setup (8.0 vs. 7.5), indicating a slight advantage in implementation experience.

- **Jira Service Management:** Reviewers describe the setup as straightforward for standard use cases, but note that advanced customization and workflow configuration can be complex and time-consuming.
- **C2 ITSM:** Reviewers report that the platform is easy to configure for basic needs, but achieving full user-friendliness and advanced customization may require more effort and technical resources.

### Which product has better Reporting?

Jira Service Management is stronger on Reporting, with more reviewer-cited strengths and higher mention counts.

- **Jira Service Management:** Reporting is cited as a focus feature, with reviewers noting both its strengths in real-time dashboards and its limitations in flexibility; reporting and dashboard options are mentioned in recent reviews as areas for improvement.
- **C2 ITSM:** Reviewers mention that reporting is limited and not useful for all fields, with some citing the need for more customizable and filtered dashboards.

Alternatives

**C2 ITSM Alternatives**

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

 ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid")

[
SysAid
](/products/sysaid/reviews)

**Jira Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)