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Compare C2 ITSM and Jira Service Management 
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At a Glance
Market Segments
Mid-Market (59.0% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
$49.00 1 Named seat Per Month
0/agent/month
C2 ITSM
Star Rating
(40)4.2 out of 5
Market Segments
Mid-Market (59.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49.00 1 Named seat Per Month
Browse all 2 pricing plansJira Service Management
Star Rating
(955)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to C2 ITSM. Users appreciate its seamless integration with the Atlassian suite, which enhances collaboration across teams and simplifies customer support processes.
- Users say that Jira Service Management offers a more intuitive experience for both IT and non-IT teams, making it easier to track the development lifecycle and manage tasks. In contrast, while C2 ITSM is noted for its simplicity in creating request types and automations, it may not provide the same level of comprehensive features that users find beneficial in Jira.
- Reviewers mention that Jira Service Management has a robust implementation process, with many users highlighting the intuitive onboarding wizard that facilitates quick setup. On the other hand, C2 ITSM, while customizable, has received feedback indicating that it may require more effort to adapt to specific workflows.
- According to verified reviews, Jira Service Management shines in its quality of support, with users rating it highly for responsiveness and helpfulness. C2 ITSM also receives praise for its support, but the overall volume of reviews suggests that Jira's support experience is more consistently positive across a larger user base.
- Users report that Jira Service Management provides superior ticket management features, such as ticket prioritization and notifications, which enhance operational efficiency. In comparison, while C2 ITSM offers strong automation capabilities, some users feel that its ticketing features do not match the depth and functionality found in Jira.
- Reviewers highlight that Jira Service Management's dashboards and reporting tools are particularly effective for monitoring performance and making data-driven decisions. C2 ITSM, while offering basic reporting, has been noted for having less sophisticated dashboard capabilities, which may limit insights for users looking to analyze their service management processes.
Pricing
Entry-Level Pricing
C2 ITSM
C2 ITSM - Named
$49.00
1 Named seat Per Month
C2 ITSM is an integrated IT service management software designed for organizations looking to provide quality service delivery at an affordable price point. It’s also an ITIL-ready and codeless service desk built for operating best-in-class ticketing. You get all the benefits with one simple named license:
- Incident Management
- Problem Management
- Change Management
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
C2 ITSM
No trial information availableJira Service Management
Free Trial is available
Ratings
Meets Requirements
8.3
35
8.7
845
Ease of Use
8.4
35
8.2
852
Ease of Setup
7.5
25
8.0
460
Ease of Admin
8.3
24
8.0
364
Quality of Support
8.1
35
8.4
729
Has the product been a good partner in doing business?
8.1
24
8.7
341
Product Direction (% positive)
7.8
32
8.7
814
Features by Category
Ticket and Case Management
Not enough data
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Administration
Not enough data
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
176
|
Verified
Management
Not enough data
9.0
153
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
152
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
8.7
5
8.9
145
|
Verified
9.7
6
|
Verified
9.0
149
|
Verified
8.6
6
|
Verified
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
8.8
7
|
Verified
9.1
149
|
Verified
8.8
7
|
Verified
9.0
148
|
Verified
9.0
5
|
Verified
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Asset Inventory
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
9.2
8
8.7
306
8.2
10
8.8
314
9.5
10
8.8
324
9.4
8
8.4
280
8.1
8
8.5
276
Reporting
6.9
8
8.5
309
8.1
8
8.4
301
7.0
5
8.2
231
Access & Usability
Not enough data
8.1
227
7.8
6
8.6
276
8.5
8
8.5
236
Not enough data
8.4
231
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Categories
Categories
Shared Categories
C2 ITSM and Jira Service Management are categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Unique Categories
C2 ITSM is categorized as IT Asset Management
Jira Service Management is categorized as IT Alerting and Help Desk
Reviews
Reviewers' Company Size
C2 ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
25.6%
Education Management
10.3%
Computer Software
10.3%
Financial Services
7.7%
Information Technology and Services
5.1%
Other
41.0%
Information Technology and Services
31.0%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
C2 ITSM has no discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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