# C2 ITSM vs Jira Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to C2 ITSM. Users appreciate its **intuitive ticket management** and **workflow automation** , which streamline IT service operations effectively.
- **Users say** that C2 ITSM offers a straightforward approach to creating new request types with its **simple form creator**. This feature is particularly praised for its ease of customization, allowing businesses to adapt the tool to their specific needs.
- **Reviewers mention** that Jira Service Management's integration with the Atlassian ecosystem enhances its functionality, making it a preferred choice for teams already using other Atlassian products. This integration supports **real-time tracking** and visibility across projects, which users find invaluable.
- **According to verified reviews** , C2 ITSM's support is frequently highlighted as a strong point, with users noting that the team is responsive and helpful. This level of support can be crucial for organizations that require quick resolutions to their IT service challenges.
- **Users report** that while C2 ITSM has a slightly higher score for ease of use, Jira Service Management still provides a robust user experience with features like **customizable service desks** that cater to diverse operational needs.
- **Reviewers highlight** that Jira Service Management's extensive user base and the volume of recent reviews contribute to its reliability and trustworthiness, making it a safer choice for organizations looking for a proven ITSM solution.



| | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 40 | 987 | 
| **Largest Market Segment** | Mid-Market (59.0% of reviews) | Mid-Market (42.9% of reviews) | 
| **Entry Level Price** | $49.00 1 Named seat Per Month | 0/agent/month   | 

---
## Top Pros & Cons

### C2 ITSM

**Not enough data**

### Jira Service Management

Pros:
- Ease of Use (49 reviews)
- Integrations (33 reviews)

Cons:
- Learning Curve (35 reviews)
- Complexity (29 reviews)

---
## Ratings Comparison
| Rating | C2 ITSM | Jira Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.3 (35 reviews) | 8.8 (873 reviews) | 
  | **Ease of Use** | 8.4 (35 reviews) | 8.2 (880 reviews) | 
  | **Ease of Setup** | 7.5 (25 reviews) | 8.0 (486 reviews) | 
  | **Ease of Admin** | 8.3 (24 reviews) | 8.0 (367 reviews) | 
  | **Quality of Support** | 8.1 (35 reviews) | 8.4 (756 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.1 (24 reviews) | 8.7 (344 reviews) | 
  | **Product Direction (% positive)** | 7.8 (32 reviews) | 8.7 (838 reviews) | 

---
## Pricing

### C2 ITSM

#### Entry-Level Pricing

Plan: C2 ITSM - Named

Price: $49.00 1 Named seat Per Month

Description: C2 ITSM is an integrated IT service management software designed for organizations looking to provide quality service delivery at an affordable price point. It’s also an ITIL-ready and codeless service desk built for operating best-in-class ticketing. You get all the benefits with one simple named license:

Key Features:
- Incident Management
- Problem Management
- Change Management

[Browse all 2 editions](https://www.g2.com/products/c2-itsm/pricing)

#### Free Trial

No

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 107 |

#### Ticket and Case Management

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.0 (86 reviews) | 
| **Ticket response user experience** | Not enough data | 9.1 (81 reviews) | 
| **Workflow** | Not enough data | 8.9 (87 reviews) | 
| **Response Automation** | Not enough data | 8.9 (81 reviews) | 
| **SLA Management** | Not enough data | 8.8 (85 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.8 (84 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.2 (81 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.5 (78 reviews) | 

#### Generative AI

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (55 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (54 reviews) | 

#### Agentic AI - Help Desk

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (41 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (40 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (40 reviews) | 

#### Communication Channels

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.9 (81 reviews) | 
| **Email to Case** | Not enough data | 8.9 (80 reviews) | 
| **Chat/Live Support** | Not enough data | 8.3 (75 reviews) | 
| **Social Integration** | Not enough data | 8.1 (71 reviews) | 
| **Voice** | Not enough data | 7.9 (68 reviews) | 

#### Platform

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (85 reviews) | 
| **Customization ** | Not enough data | 8.4 (87 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (92 reviews) | 
| **Integration** | Not enough data | 8.8 (87 reviews) | 
| **Reporting** | Not enough data | 8.7 (86 reviews) | 
| **Dashboards** | Not enough data | 8.6 (84 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | N/A | N/A |
| **Jira Service Management** | 8.7/10 | 206 |

#### Administration

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 8.9 (166 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (161 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.9 (173 reviews) ✓ Verified | 

#### Service Desk

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 8.9 (178 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.8 (178 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.8 (181 reviews) ✓ Verified | 

#### Management

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (155 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.9 (147 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.7 (149 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.6 (145 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.6 (139 reviews) ✓ Verified | 

#### Functionality

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (162 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.8 (151 reviews) | 
| **Alerting** | Not enough data | 8.7 (154 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.9 (155 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (80 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (79 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (82 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (79 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (80 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (80 reviews) | 
| **Decision Making** | Not enough data | 8.3 (81 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | 8.9/10 | 8 |
| **Jira Service Management** | 8.7/10 | 166 |

#### Monitoring

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Constant Monitoring** | 8.7 (5 reviews) | 8.9 (145 reviews) ✓ Verified | 
| **Timely Alerts** | 9.7 (6 reviews) ✓ Verified | 9.0 (149 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.6 (6 reviews) ✓ Verified | 9.1 (147 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 8.5 (70 reviews) | 

#### Management Tools

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Ticket Assignment** | 8.8 (7 reviews) ✓ Verified | 9.1 (150 reviews) ✓ Verified | 
| **Standardization** | 8.8 (7 reviews) ✓ Verified | 9.0 (148 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 9.0 (5 reviews) ✓ Verified | 9.0 (136 reviews) ✓ Verified | 

#### Generative AI

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (76 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (74 reviews) | 

#### Agentic AI - Incident Management

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (60 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (60 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (59 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (60 reviews) | 
| **Decision Making** | Not enough data | 8.5 (60 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | 8.0/10 | 5 |
| **Jira Service Management** | N/A | N/A |

#### Asset Inventory

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Hardware Asset Inventory** | 8.0 (5 reviews) | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 25 |

#### Generative AI

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (25 reviews) | 

#### Agentic AI - IT Alerting

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 8.7 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (24 reviews) | 
| **Decision Making** | Not enough data | 8.7 (24 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | 8.3/10 | 12 |
| **Jira Service Management** | 8.5/10 | 369 |

#### Incident Management

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 9.2 (8 reviews) | 8.7 (312 reviews) | 
| **Ticket Prioritization** | 8.2 (10 reviews) | 8.8 (315 reviews) | 
| **Ticket Notifications** | 9.5 (10 reviews) | 8.8 (329 reviews) | 
| **Knowledge Base** | 9.4 (8 reviews) | 8.5 (281 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (8 reviews) | 8.5 (275 reviews) | 

#### Reporting

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Dashboards** | 6.9 (8 reviews) | 8.5 (316 reviews) | 
| **Time Tracking** | 8.1 (8 reviews) | 8.4 (302 reviews) | 
| **Surveys** | 7.0 (5 reviews) | 8.2 (231 reviews) | 

#### Access & Usability

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 8.1 (226 reviews) | 
| **Self Service** | 7.8 (6 reviews) | 8.6 (282 reviews) | 
| **Active Directory** | 8.5 (8 reviews) | 8.5 (236 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.4 (232 reviews) | 

#### Agentic AI - Service Desk

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (74 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (73 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (78 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (73 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (72 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (74 reviews) | 
| **Decision Making** | Not enough data | 8.6 (73 reviews) | 

---
## Categories
**Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to C2 ITSM (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Jira Service Management (2):** [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Small-Business** | 5.1% | 19.1% | 
| **Mid-Market** | 59.0% | 42.9% | 
| **Enterprise** | 35.9% | 38.0% | 

### By Industry

#### C2 ITSM

- **Government Administration:** 25.6%
- **Computer Software:** 10.3%
- **Education Management:** 10.3%
- **Financial Services:** 7.7%
- **Information Technology and Services:** 5.1%
- **Hospital & Health Care:** 5.1%
- **Higher Education:** 5.1%
- **Aviation & Aerospace:** 2.6%
- **Building Materials:** 2.6%
- **Civil Engineering:** 2.6%
- **Other:** 23.1%

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.2%
- **Financial Services:** 4.9%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.7%

---
## Alternatives

### Alternatives to C2 ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (963 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1203 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (791 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (612 reviews)

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1203 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (963 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)

---
## Top Discussions

### C2 ITSM

No discussions available for this product.

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/c2-itsm-vs-jira-service-management)