# C2 ITSM vs Jira Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to C2 ITSM. Users appreciate its seamless integration with the Atlassian suite, which enhances collaboration across teams and simplifies customer support processes.
- **Users say** that Jira Service Management offers a more intuitive experience for both IT and non-IT teams, making it easier to track the development lifecycle and manage tasks. In contrast, while C2 ITSM is noted for its simplicity in creating request types and automations, it may not provide the same level of comprehensive features that users find beneficial in Jira.
- **Reviewers mention** that Jira Service Management has a robust implementation process, with many users highlighting the intuitive onboarding wizard that facilitates quick setup. On the other hand, C2 ITSM, while customizable, has received feedback indicating that it may require more effort to adapt to specific workflows.
- **According to verified reviews** , Jira Service Management shines in its quality of support, with users rating it highly for responsiveness and helpfulness. C2 ITSM also receives praise for its support, but the overall volume of reviews suggests that Jira's support experience is more consistently positive across a larger user base.
- **Users report** that Jira Service Management provides superior ticket management features, such as ticket prioritization and notifications, which enhance operational efficiency. In comparison, while C2 ITSM offers strong automation capabilities, some users feel that its ticketing features do not match the depth and functionality found in Jira.
- **Reviewers highlight** that Jira Service Management's dashboards and reporting tools are particularly effective for monitoring performance and making data-driven decisions. C2 ITSM, while offering basic reporting, has been noted for having less sophisticated dashboard capabilities, which may limit insights for users looking to analyze their service management processes.



| | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 40 | 987 | 
| **Largest Market Segment** | Mid-Market (59.0% of reviews) | Mid-Market (42.9% of reviews) | 
| **Entry Level Price** | $49.00 1 Named seat Per Month | 0/agent/month   | 

---
## Top Pros & Cons

### C2 ITSM

**Not enough data**

### Jira Service Management

Pros:
- Ease of Use (49 reviews)
- Integrations (33 reviews)

Cons:
- Learning Curve (35 reviews)
- Complexity (29 reviews)

---
## Ratings Comparison
| Rating | C2 ITSM | Jira Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.3 (35 reviews) | 8.8 (873 reviews) | 
  | **Ease of Use** | 8.4 (35 reviews) | 8.2 (880 reviews) | 
  | **Ease of Setup** | 7.5 (25 reviews) | 8.0 (486 reviews) | 
  | **Ease of Admin** | 8.3 (24 reviews) | 8.0 (367 reviews) | 
  | **Quality of Support** | 8.1 (35 reviews) | 8.4 (756 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.1 (24 reviews) | 8.7 (344 reviews) | 
  | **Product Direction (% positive)** | 7.8 (32 reviews) | 8.7 (838 reviews) | 

---
## Pricing

### C2 ITSM

#### Entry-Level Pricing

Plan: C2 ITSM - Named

Price: $49.00 1 Named seat Per Month

Description: C2 ITSM is an integrated IT service management software designed for organizations looking to provide quality service delivery at an affordable price point. It’s also an ITIL-ready and codeless service desk built for operating best-in-class ticketing. You get all the benefits with one simple named license:

Key Features:
- Incident Management
- Problem Management
- Change Management

[Browse all 2 editions](https://www.g2.com/products/c2-itsm/pricing)

#### Free Trial

No

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 107 |

#### Ticket and Case Management

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.0 (86 reviews) | 
| **Ticket response user experience** | Not enough data | 9.1 (81 reviews) | 
| **Workflow** | Not enough data | 8.9 (87 reviews) | 
| **Response Automation** | Not enough data | 8.9 (81 reviews) | 
| **SLA Management** | Not enough data | 8.8 (85 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.8 (84 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.2 (81 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.5 (78 reviews) | 

#### Generative AI

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (55 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (54 reviews) | 

#### Agentic AI - Help Desk

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (41 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (40 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (40 reviews) | 

#### Communication Channels

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.9 (81 reviews) | 
| **Email to Case** | Not enough data | 8.9 (80 reviews) | 
| **Chat/Live Support** | Not enough data | 8.3 (75 reviews) | 
| **Social Integration** | Not enough data | 8.1 (71 reviews) | 
| **Voice** | Not enough data | 7.9 (68 reviews) | 

#### Platform

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (85 reviews) | 
| **Customization ** | Not enough data | 8.4 (87 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (92 reviews) | 
| **Integration** | Not enough data | 8.8 (87 reviews) | 
| **Reporting** | Not enough data | 8.7 (86 reviews) | 
| **Dashboards** | Not enough data | 8.6 (84 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | N/A | N/A |
| **Jira Service Management** | 8.7/10 | 206 |

#### Administration

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 8.9 (166 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (161 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.9 (173 reviews) ✓ Verified | 

#### Service Desk

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 8.9 (178 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.8 (178 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.8 (181 reviews) ✓ Verified | 

#### Management

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (155 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.9 (147 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.7 (149 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.6 (145 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.6 (139 reviews) ✓ Verified | 

#### Functionality

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (162 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.8 (151 reviews) | 
| **Alerting** | Not enough data | 8.7 (154 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.9 (155 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (80 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (79 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (82 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (79 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (80 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (80 reviews) | 
| **Decision Making** | Not enough data | 8.3 (81 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | 8.9/10 | 8 |
| **Jira Service Management** | 8.6/10 | 166 |

#### Monitoring

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Constant Monitoring** | 8.7 (5 reviews) | 8.9 (145 reviews) ✓ Verified | 
| **Timely Alerts** | 9.7 (6 reviews) ✓ Verified | 9.0 (149 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.6 (6 reviews) ✓ Verified | 9.1 (147 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 8.5 (70 reviews) | 

#### Management Tools

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Ticket Assignment** | 8.8 (7 reviews) ✓ Verified | 9.1 (150 reviews) ✓ Verified | 
| **Standardization** | 8.8 (7 reviews) ✓ Verified | 9.0 (148 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 9.0 (5 reviews) ✓ Verified | 9.0 (136 reviews) ✓ Verified | 

#### Generative AI

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (76 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (74 reviews) | 

#### Agentic AI - Incident Management

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (60 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (60 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (59 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (60 reviews) | 
| **Decision Making** | Not enough data | 8.5 (60 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | 8.0/10 | 5 |
| **Jira Service Management** | N/A | N/A |

#### Asset Inventory

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Hardware Asset Inventory** | 8.0 (5 reviews) | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 25 |

#### Generative AI

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (25 reviews) | 

#### Agentic AI - IT Alerting

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 8.7 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (24 reviews) | 
| **Decision Making** | Not enough data | 8.7 (24 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | 8.3/10 | 12 |
| **Jira Service Management** | 8.5/10 | 369 |

#### Incident Management

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 9.2 (8 reviews) | 8.7 (312 reviews) | 
| **Ticket Prioritization** | 8.2 (10 reviews) | 8.8 (315 reviews) | 
| **Ticket Notifications** | 9.5 (10 reviews) | 8.8 (329 reviews) | 
| **Knowledge Base** | 9.4 (8 reviews) | 8.5 (281 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (8 reviews) | 8.5 (275 reviews) | 

#### Reporting

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Dashboards** | 6.9 (8 reviews) | 8.5 (316 reviews) | 
| **Time Tracking** | 8.1 (8 reviews) | 8.4 (302 reviews) | 
| **Surveys** | 7.0 (5 reviews) | 8.2 (231 reviews) | 

#### Access & Usability

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 8.1 (226 reviews) | 
| **Self Service** | 7.8 (6 reviews) | 8.6 (282 reviews) | 
| **Active Directory** | 8.5 (8 reviews) | 8.5 (236 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.4 (232 reviews) | 

#### Agentic AI - Service Desk

| Feature | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (74 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (73 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (78 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (73 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (72 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (74 reviews) | 
| **Decision Making** | Not enough data | 8.6 (73 reviews) | 

---
## Categories
**Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to C2 ITSM (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Jira Service Management (2):** [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | C2 ITSM | Jira Service Management | 
|---|---|---|
| **Small-Business** | 5.1% | 19.1% | 
| **Mid-Market** | 59.0% | 42.9% | 
| **Enterprise** | 35.9% | 38.0% | 

### By Industry

#### C2 ITSM

- **Government Administration:** 25.6%
- **Computer Software:** 10.3%
- **Education Management:** 10.3%
- **Financial Services:** 7.7%
- **Information Technology and Services:** 5.1%
- **Hospital & Health Care:** 5.1%
- **Higher Education:** 5.1%
- **Aviation & Aerospace:** 2.6%
- **Building Materials:** 2.6%
- **Civil Engineering:** 2.6%
- **Other:** 23.1%

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.2%
- **Financial Services:** 4.9%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.7%

---
## Alternatives

### Alternatives to C2 ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (961 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1198 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (789 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (611 reviews)

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1198 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (961 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)

---
## Top Discussions

### C2 ITSM

No discussions available for this product.

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/c2-itsm-vs-jira-service-management)