# C2 ITSM vs ServiceNow IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow IT Service Management excels in **ticket routing automation** , with users praising its deep integration with the CMDB, which centralizes all active incidents into a single interface. This feature significantly enhances the management of complex user requests compared to C2 ITSM, which, while customizable, lacks the same level of automation and integration.
- **Users say** that C2 ITSM offers a **simple form creator** for new request types, making it easy to adapt to specific business needs. Reviewers appreciate the platform's flexibility and the ability to create knowledge base articles, which can be a strong point for teams looking for straightforward customization.
- **According to verified reviews** , ServiceNow IT Service Management stands out for its **customization capabilities** and easy reporting features. Users highlight the ability to design personalized dashboards based on SLA and OLA standards, which enhances visibility and control over IT operations, a feature that C2 ITSM does not match in terms of depth.
- **Reviewers mention** that C2 ITSM is easy to configure for different business units with varying processes, which can be a significant advantage for mid-market companies. However, it may struggle to meet the more complex needs of larger enterprises, where ServiceNow's robust features and scalability shine.
- **Users highlight** that ServiceNow IT Service Management provides a higher quality of support, with many reviewers noting the responsiveness and effectiveness of the support team. In contrast, while C2 ITSM users appreciate their support, the overall feedback suggests it may not be as comprehensive or timely as that of ServiceNow.
- **G2 reviewers indicate** that both platforms have their strengths in usability, but ServiceNow slightly edges out with a better overall user experience. Users of ServiceNow report a more intuitive interface and smoother setup process, while C2 ITSM users note some challenges in configuration, despite its ease of use for basic tasks.



| | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 40 | 1,903 | 
| **Largest Market Segment** | Mid-Market (59.0% of reviews) | Enterprise (73.1% of reviews) | 
| **Entry Level Price** | $49.00 1 Named seat Per Month | No pricing available | 

---
## Top Pros & Cons

### C2 ITSM

**Not enough data**

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

---
## Ratings Comparison
| Rating | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.3 (35 reviews) | 8.9 (920 reviews) | 
  | **Ease of Use** | 8.4 (35 reviews) | 8.5 (1384 reviews) | 
  | **Ease of Setup** | 7.5 (25 reviews) | 8.2 (768 reviews) | 
  | **Ease of Admin** | 8.3 (24 reviews) | 8.6 (337 reviews) | 
  | **Quality of Support** | 8.1 (35 reviews) | 8.6 (1003 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.1 (24 reviews) | 8.9 (332 reviews) | 
  | **Product Direction (% positive)** | 7.8 (32 reviews) | 8.9 (919 reviews) | 

---
## Pricing

### C2 ITSM

#### Entry-Level Pricing

Plan: C2 ITSM - Named

Price: $49.00 1 Named seat Per Month

Description: C2 ITSM is an integrated IT service management software designed for organizations looking to provide quality service delivery at an affordable price point. It’s also an ITIL-ready and codeless service desk built for operating best-in-class ticketing. You get all the benefits with one simple named license:

Key Features:
- Incident Management
- Problem Management
- Change Management

[Browse all 2 editions](https://www.g2.com/products/c2-itsm/pricing)

#### Free Trial

No

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.5/10 | 676 |

#### Administration

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 9.2 (334 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.8 (258 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.8 (324 reviews) ✓ Verified | 

#### Service Desk

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 9.4 (403 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.3 (325 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 9.1 (374 reviews) ✓ Verified | 

#### Management

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (324 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.7 (244 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.8 (242 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (241 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.4 (221 reviews) | 

#### Functionality

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.5 (416 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.7 (229 reviews) | 
| **Alerting** | Not enough data | 8.7 (233 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.0 (347 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (55 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (140 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (50 reviews) | 
| **Decision Making** | Not enough data | 7.6 (51 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | 8.9/10 | 8 |
| **ServiceNow IT Service Management** | 8.2/10 | 311 |

#### Monitoring

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Constant Monitoring** | 8.7 (5 reviews) | 8.9 (225 reviews) ✓ Verified | 
| **Timely Alerts** | 9.7 (6 reviews) ✓ Verified | 9.1 (240 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.6 (6 reviews) ✓ Verified | 9.1 (246 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.6 (32 reviews) | 

#### Management Tools

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Assignment** | 8.8 (7 reviews) ✓ Verified | 9.2 (252 reviews) ✓ Verified | 
| **Standardization** | 8.8 (7 reviews) ✓ Verified | 9.1 (253 reviews) | 
| **Lifecycle Visualization** | 9.0 (5 reviews) ✓ Verified | 8.7 (236 reviews) ✓ Verified | 

#### Generative AI

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | 

#### Agentic AI - Incident Management

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | 
| **Decision Making** | Not enough data | 7.8 (29 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | 8.0/10 | 5 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Asset Inventory

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Hardware Asset Inventory** | 8.0 (5 reviews) | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **C2 ITSM** | 8.3/10 | 12 |
| **ServiceNow IT Service Management** | 8.5/10 | 404 |

#### Incident Management

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 9.2 (8 reviews) | 9.0 (330 reviews) | 
| **Ticket Prioritization** | 8.2 (10 reviews) | 9.0 (325 reviews) | 
| **Ticket Notifications** | 9.5 (10 reviews) | 9.1 (331 reviews) | 
| **Knowledge Base** | 9.4 (8 reviews) | 8.8 (320 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (8 reviews) | 8.8 (304 reviews) | 

#### Reporting

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards** | 6.9 (8 reviews) | 8.8 (327 reviews) | 
| **Time Tracking** | 8.1 (8 reviews) | 8.8 (290 reviews) | 
| **Surveys** | 7.0 (5 reviews) | 8.5 (179 reviews) | 

#### Access & Usability

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 8.0 (240 reviews) | 
| **Self Service** | 7.8 (6 reviews) | 8.8 (304 reviews) | 
| **Active Directory** | 8.5 (8 reviews) | 8.5 (263 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.8 (167 reviews) | 

#### Agentic AI - Service Desk

| Feature | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | 
| **Decision Making** | Not enough data | 7.9 (20 reviews) | 

---
## Categories
**Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to C2 ITSM (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to ServiceNow IT Service Management (1):** [Configuration Management Tools](https://www.g2.com/categories/configuration-management)


---
## Reviewer Demographics

### By Company Size

| Segment | C2 ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Small-Business** | 5.1% | 5.9% | 
| **Mid-Market** | 59.0% | 21.0% | 
| **Enterprise** | 35.9% | 73.1% | 

### By Industry

#### C2 ITSM

- **Government Administration:** 25.6%
- **Computer Software:** 10.3%
- **Education Management:** 10.3%
- **Financial Services:** 7.7%
- **Information Technology and Services:** 5.1%
- **Hospital & Health Care:** 5.1%
- **Higher Education:** 5.1%
- **Aviation & Aerospace:** 2.6%
- **Building Materials:** 2.6%
- **Civil Engineering:** 2.6%
- **Other:** 23.1%

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.4%
- **Hospital & Health Care:** 7.4%
- **Computer Software:** 6.7%
- **Financial Services:** 5.8%
- **Insurance:** 3.5%
- **Computer & Network Security:** 3.5%
- **Higher Education:** 3.1%
- **Banking:** 2.9%
- **Manufacturing:** 2.4%
- **Retail:** 2.4%
- **Other:** 38.0%

---
## Alternatives

### Alternatives to C2 ITSM

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
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- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4568 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (966 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1220 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (789 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews)

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4568 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (280 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews)

---
## Top Discussions

### C2 ITSM

No discussions available for this product.

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/c2-itsm-vs-servicenow-it-service-management)