Broadly Reviews & Product Details

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

Seller

Vendasta

Discussions

Broadly Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Andrew Schutt

Pricing

Pricing provided by Broadly.

Basic

$249.00

Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 75 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Broadly Integrations

(4)

Integration information sourced from real user reviews.

Broadly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Broadly, and what problem is it built to solve?

Broadly helps businesses gather and manage customer reviews and feedback, making it easier to request reviews, respond to them, and keep customer conversations in one place. Teams also use it to engage customers through messaging and website chat.

What languages does Broadly support?

Broadly supports English (1 language).

What company sizes and industries is Broadly the best fit for?

Broadly is most strongly represented among small businesses, with users across several service and retail industries. The clearest segments are:

Company size: Small businesses with 50 or fewer employees; mid-market businesses are also represented.
Industries: Construction, Consumer Services, and Automotive are the most represented, alongside other industries.

How long does it take to implement Broadly across a team?

Implementation is often quick, with under a day the most common reported time to go live. Reported timelines also include longer rollouts:

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Also reported
1–3 months	Less common

What customer support options does Broadly provide, and how do users find the overall support experience?

Broadly provides email/help desk support, phone support, and a knowledge base; phone support gives teams a direct way to reach someone for help. The support experience is mixed: users appreciate helpful, prompt assistance, while others describe delays or difficulty getting a response.

What features or capabilities could make Broadly even more useful?

Broadly could be more useful with added flexibility in follow-up workflows, data connections, and team controls. Requested improvements include:

More automated follow-up options, such as appointment reminders and flexible scheduling.
Broader connections to booking and CRM systems, plus easier handling of repeat-customer records.
More control over notifications and stronger reporting, including clearer team scorecards and dashboards.

G2 reviews are authentic and verified.

Here's how.

Travis W.

Owner

Construction

Small-Business (50 or fewer emp.)

5/23/2018

"Easy to use for customer feedback."

5/5

What do you like best about Broadly?

The setup process is simple and then it is self maintaining for any new customers that you add to your customer list and Quickbook invoices. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

There is not anything in particular that I dislike but cost is always a factor. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Rachel B.

Owner / Bookkeeper

Small-Business (50 or fewer emp.)

8/15/2017

"Easy and professional reviewing"

5/5

What do you like best about Broadly?

Broadly makes it easy for me to get reviews and feedback from clients. I'm able to submit client names & email addresses to a custom URL and then a branded email goes out to the client with my business logo and it says "hey, thanks for letting us help you. How did it go.. ?" but in a much more professional way. I used to get reviews a few times a year, now I get them a few times a month!!

I also love that my rep knows me and helps me when I have questions, comments or concerns. I have been able to reach my contact person via phone or email whenever I've needed help.

The set up was super easy, the Broadly team added my logo, added the "reviews page" to my WP site and let me customize the messages to fit my personalty/ business style. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I think there is a portal or some sort of internal page for Broadly that I don't have access to. I believe it's coming but hasn't arrived yet. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

I have had wonderful success. Check out my Yelp or Google page and you'll see that I'm consistently getting reviews and that previously it was super rare. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

I wasn't getting reviews from clients. I have ~30 clients at a time and maybe a few one-off clients each month. I'm now getting reviews from my solid base of clients who have been happy for year(s) and haven't taken the time to review me. This is driving more potential clients to my business. Review collected by and hosted on G2.com.

Response from Mallory Martin of Broadly

Thanks for the review, Rachel!

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Retail

Small-Business (50 or fewer emp.)

2/28/2018

"follow thru"

5/5

What do you like best about Broadly?

The staff at Broadly follows thru on their promises! Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I am hoping they will offer other services like appointment confirmation soon! Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

It’s not too good to be true! I enjoy being able to connect with happy customers and the ones that may need to talk about a less than satisfactory experience. It helps my staff grow and keeps the bad reviews from being public. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

I have been able to resolve any issues before they become public! Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Kendra S.

Commercial Development Manager

Consumer Services

Small-Business (50 or fewer emp.)

5/23/2018

"Has worked well for us"

4.5/5

What do you like best about Broadly?

We like that it is easy to use and customer friendly. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

We have not found anything that we don't like about it. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Entertainment

Small-Business (50 or fewer emp.)

2/27/2018

"Great app if used properly"

5/5

What do you like best about Broadly?

Great way to get positive online reviews. All of my reviews are 5 star. The app follows up with customers to get feedback Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Nothing. The app doesn’t have any downside that I can see. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Melissa W.

Owner/Operator

Consumer Services

Small-Business (50 or fewer emp.)

6/9/2017

"Grew our Reviews from 8 to 100 in LESS than ONE YEAR"

5/5

What do you like best about Broadly?

The system is easy to use and gets results! We started using Broadly in hopes of getting 50 Google reviews in less than 6 months - Our expectations were far exceeded this month when we now have over 100 Google reviews. We are also able to get immediate feedback from our customers right after their work is completed. Our overall customer satisfaction is improved because we contact our customer within 24 hours of their service. This is something that would have been too time consuming to complete without Broadly. Their customer service is beyond exceptional too! Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I honestly can't think of a negative to say. This is software was the best decision our company ever made! I'd like to be able to add something here to make the credibility of my review better, but I can honestly say, we have not had one single problem upon signing up and using this software. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

I HIGHLY recommend Broadly! Our best business decision in the last 8 months! Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

How to get our customers to give us reviews on Google and Yelp... making it both easy for our customer and easy for us (business owners)! We can also easily address disgruntled customer issues immediately - and in the privacy of our email (or phone calls) as opposed to the more public Google and Yelp platforms... oftentimes turning disgruntled customers to 5-star review customers! Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Sondra H.

Director of Operations

Hospital & Health Care

Mid-Market (51-1000 emp.)

6/2/2017

"Absolutely a MUST HAVE product for expanding your SEO optimization / online review totals!!!"

5/5

What do you like best about Broadly?

Broadly has really revolutionized our online review ratio! Almost immediately we saw a drastic increase in the overall number of online reviews which of course has helped to increase our SEO standing. We love the fact that with every submitted review - our own website is updated to reflect current patient feedback! We also really appreciate the quick response time as we are able to immediately identify any patient who may have had less than a 5 star experience. Having this information allows us to immediately reach out and correct any issues and maintain our patient base! We simply couldn't be happier with Broadly! Review collected by and hosted on G2.com.

What do you dislike about Broadly?

There are really not many aspects that are not covered by Broadly - but if I had to list a negative, it would be only that the original product did not "read" Dentrix Enterprise (the product worked with Core). Since then the Broadly support team has been nothing but helpful in quickly creating shortcuts for our manual uploads (takes only a matter of minutes for all offices). Best of all - Broadly is currently working to create codes and scripts to allow the automation of these uploads between Dentrix Enterprise and Broadly :) Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

Recommend without hesitation! Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

As I listed above - we have seen an immediate and measurable uptick in our online presence since purchasing the Broadly software system. This has helped our offices increase the overall number of new patients as well as pushing our SEO ranking to a much higher position. We struggled for years to find an efficient and measurable solution to increasing our online presence and Broadly has really helped us accomplished these goals. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Katie K.

Small-Business (50 or fewer emp.)

1/26/2018

"The best marketing decision we have made."

5/5

What do you like best about Broadly?

A painless process. Professional and friendly staff. We are getting as much (or more!) new business as we can handle. An excellent value. We recommend Broadly to our own clients. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Nothing to dislike. We are completely satisfied. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Summer M.

Hypnotherapist

Mental Health Care

Small-Business (50 or fewer emp.)

8/22/2017

"Broadly has tripled my business in just a month's time!"

5/5

What do you like best about Broadly?

I love how easy, simple, and respectful the process is. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I have yet to find a dislike, they have been most wonderful. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

They are so easy to work with, have really transformed my online presence, and help me to feel connected to my clients after the work has been completed. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

The business benefit I found was it got me off the ground in the way of internet exposure. By having beautiful reviews from my clients to reference, I have transformed and clarified the work I do, allowing me to be even more effective. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Alana G.

Office Manager

Mechanical or Industrial Engineering

Small-Business (50 or fewer emp.)

4/6/2017

"Broadly is the real deal! Get the real bang for your buck!"

5/5

What do you like best about Broadly?

You really do get results, as advertised. Been at the same company for 10 years. This is the first and only advertising and helpful site that we've paid money for and actually been able to see the results. Post the results to our website. Communicate and get feedback with clients. It is wonderful! Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I truly cannot think at this time anything I am unhappy with. At first I didn't have too much faith in the pricing versus results. My mind has changed, it's been worth every penny. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

If you have no reviews on Google, barely show up on search engines, don't fall for the people who promise #1. You get real reviews from real clients and see actual results. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

As a company who has been in business since 1945 we have maintained a lot of the clients we've had over the decades. However, getting our name to show up on Google at the top, and getting more results and reviews have always been a challenge. We are getting our name on Google. We are getting results. All those other advertising sites promise to bump you up and 2 years down the road nothing. I go on Google I see the results I see the numbers going up, I see the results on Yelp. I can see the money is actually being put to use. Broadly works with you to help you get the results you want. There are no empty promises. If you want results/advertising/reviews to show, these are the people for you. Review collected by and hosted on G2.com.