I like the practicality of Botmaker in forwarding messages to leads and the ease with which we see the messages and chat start times. Botmaker is essential for my work. Review collected by and hosted on G2.com.

The biggest disadvantage is that to view messages, we have to open several tabs, and for beginners, it becomes confusing. But for those who have been using it for a while and search a lot, they can find it. It could be a bit easier for my team. Review collected by and hosted on G2.com.

Botmaker manage the conversations, and see the status of each client, we can monitor all our employees attending to our clients in real time, I really like the dashboards. Review collected by and hosted on G2.com.

we believe that Botmaker could have a more intuitive graphical interface, and also have a desktop application. I have never checked, but I believe there could be intervention from the manager in the conversation if the employee is not handling the service very well. Review collected by and hosted on G2.com.

Appear the verified badge, I like the work model of BOTMAKER where the client officially has 100% certainty that they are talking to the right people with this verified badge. Review collected by and hosted on G2.com.

Now, a negative point of BOTMAKER is that the conversation ends in 24 hours, and you have to wait for the person to respond to be able to restart the conversation, which is not good. Review collected by and hosted on G2.com.

In botmaker, we can have control over the messages sent by the company's employees, monitoring and supervising the service. Create and edit users according to each employee's role. Review collected by and hosted on G2.com.

The fact that it is not possible to make a more detailed export of the conversations, specifying which user was being attended to, should have a better visualization in the exports, like in Excel for example. Review collected by and hosted on G2.com.

Botmaker has been a great tool to help us maintain contact with the customer, not to mention the agility of our processes. Review collected by and hosted on G2.com.

As I said, Botmaker is a great tool and so far we haven't found anything bad about the platform. Review collected by and hosted on G2.com.

The ease of tracking interactions. Review collected by and hosted on G2.com.

Not all companies have Botmaker available. Review collected by and hosted on G2.com.

the ease of handling in this system, bringing quick results. everything perfect. I love using botmaker. one thing I noticed is that they have helped a lot in my work Review collected by and hosted on G2.com.

There is nothing I don't like. It runs smoothly and provides quick responses. What needs to be improved is the layout of the platform to make it more practical. Review collected by and hosted on G2.com.

Its practicality and ease of assembling action trees. Review collected by and hosted on G2.com.

There is a delay in viewing users' chats. Review collected by and hosted on G2.com.

Optimization of internal processes and operation time of customer communication. Review collected by and hosted on G2.com.

Support for maintenance and questions about the development of the flows is not ideal and personalized. Review collected by and hosted on G2.com.

The bot flow works very well and we don't have any issues with slowness, as we had on other platforms. Review collected by and hosted on G2.com.

Support is quite complicated, they take a long time to respond and we don't have account manager follow-up. Review collected by and hosted on G2.com.