Botmaker Reviews & Product Details

Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid bots and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 6 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀

Seller

Botmaker

Languages Supported

English, Portuguese, Spanish

Product Description

Botmaker is the most advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. Build digital experiences with hybrid bots and live agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. We are WhatsApp Official Solution Providers and Messenger Partners.

Overview by

Camila Ruiz

Discussions

Botmaker Community

Pricing

Pricing provided by Botmaker.

Free

300 Sessions Per Month

Standard

Starting at $149.00

3000 Sessions Per Month

View More Pricing Information

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Botmaker Media

Botmaker Demo - Different channels in one place

Have all of your communication channels integrated in one platform only

Botmaker Demo - Create chatbots with intuitive flows

Using a decision tree diagram, you can create chatbots with dynamic flows easily

Botmaker Demo - Connect bots in different channels

You can develop one bot for each channel and consider the same tone of voice and style for all of them. There are more than 20 voice and text digital channels available

Botmaker Demo - Connect multiple agents at the same time

You can have as many agents as your company needs connected at the same time at Botmaker. They will each have his/her own account and you can keep track of all of them

Botmaker Demo - Follow the performance of your bot and agents closely

Our dashboards inform you of the amount of time and sessions your channels have individually and in total, personalizing the time range and with individualized views of agents and bots

Botmaker Demo - Automate processes and conquer clients

With answers in real time and the possibility of having agents focused on what matters, you'll improve your results and develop a better relationship with your clients

Botmaker Reviews (288)

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Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/17/2023

"A simple to use and very complete tool to help companies connect through highly digital experiences"

5/5

What do you like best about Botmaker?

Ease of use, being a tool that does not require much development experience, and allowing optimization of development times for almost all use cases Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

Scalability in specific cases, for projects that need large-scale changes, it is necessary to modify or redo everything from scratch with almost no reuse of previous developments. Review collected by and hosted on G2.com.

What problems is Botmaker solving and how is that benefiting you?

Botmaker helps us in our digitization process as a company, helping us connect with customers through digital channels in a simple way, its easy way of implementing a variety of conversational flows helps us optimize time and resources, in addition to the large number of AI tools that help to be able to work on digitizing almost 100% of a large part of our consultations. Review collected by and hosted on G2.com.

Eder G.

Mid-Market (51-1000 emp.)

11/10/2023

"Easy to use"

4/5

What do you like best about Botmaker?

Easy to use and learn platform. Various integration options and customization possibilities Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

Support leaves a little to be desired a bit Review collected by and hosted on G2.com.

Adolfo R.

Mid-Market (51-1000 emp.)

8/1/2023

"It's a simple and friendly platform to developt a bot flow"

4/5

What do you like best about Botmaker?

For me, the most helpful feature is the self service concept of the site Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

Sometimes you can't find the solution of a problem without help of Botmaker team Review collected by and hosted on G2.com.

Verified User in Human Resources

Enterprise (> 1000 emp.)

7/14/2023

"There are some bugs that make usage difficult."

3/5

What do you like best about Botmaker?

It is quite easy to use the platform, the resources are accessible and meet the company's needs. It facilitates contact with employees and provides them with substantial support. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

Due to the high demand for services, the service needs to be quick, but the platform sometimes has some bugs that hinder the service and end up making the work difficult. Review collected by and hosted on G2.com.

Response from Mayara Abreu of Botmaker

edit

Hello, how are you?

We would like to thank you for your sincere feedback and opinion about your experience with Botmaker.

Our platform is constantly being updated so that we can deliver the best experiences to our customers. As we are a fully online platform, when there are any necessary updates or maintenance in our system, you may encounter some periods of instability. We advise you to contact your account manager or our support team to obtain updated information in these cases.

Sincerely,

Mayara

Guido D.

Enterprise (> 1000 emp.)

7/27/2023

"Botmaker is great to develope your Whatsapp structure"

5/5

What do you like best about Botmaker?

The easy design of the page is the best feature to help you develope your work Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

Maybe a key point to work on is the bot creator, it can be easier. Review collected by and hosted on G2.com.

Vanessa S.

Enterprise (> 1000 emp.)

7/14/2023

"It is a good platform, but it has many bugs and slow support."

4/5

What do you like best about Botmaker?

It is versatile and practical to handle, very dynamic and can meet service needs. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

The support is outdated, slow, and often does not resolve issues or teach us how to solve them so we don't have to contact them again. Review collected by and hosted on G2.com.

Alejandro C.

Mid-Market (51-1000 emp.)

8/1/2023

"Excellent platform"

4.5/5

What do you like best about Botmaker?

The interface it´s very easy and friendly to use it. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

So far, everything have been excellent, without problems. Review collected by and hosted on G2.com.

Fernanda N.

Mid-Market (51-1000 emp.)

3/27/2023

"Evaluating the Bot - Chat Tool"

5/5

What do you like best about Botmaker?

The Bot is an excellent channel for communication with the customer, where it has been helping the commercial area to organize communication and sales in one place. We can follow all the service interactions online, thus making management more productive. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

Unable to separate by team to facilitate visualization. It seems like the entire commercial team but not by teams. Assisting in the development of the commercial team. Improve the client tab. Review collected by and hosted on G2.com.

Cristhian G.

Analista de TI Júnior II

Mid-Market (51-1000 emp.)

8/3/2023

"Experience with the botmaker"

5/5

What do you like best about Botmaker?

The platform's interface is very good, intuitive for users. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

The delay in getting a response from support, but they always present us with a solution. Review collected by and hosted on G2.com.

Emanuelly l.

Mid-Market (51-1000 emp.)

3/22/2023

"Essential for my work, practicality and quality."

4/5

What do you like best about Botmaker?

I like the practicality of Botmaker in forwarding messages to leads and the ease with which we see the messages and chat start times. Botmaker is essential for my work. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

The biggest disadvantage is that to view messages, we have to open several tabs, and for beginners, it becomes confusing. But for those who have been using it for a while and search a lot, they can find it. It could be a bit easier for my team. Review collected by and hosted on G2.com.