The flexibility to integrate with our crm software.

And the the customization for all the user experience. Review collected by and hosted on G2.com.

that there are not predefined template with customs example for industry.

ex: I am a helpdesk so I would llike to have some default helpdesk questions for that. Review collected by and hosted on G2.com.

I can say that the ease with which bots can be built and the data they generate to manage the channel Review collected by and hosted on G2.com.

They must work more on integration with information analysis platforms like Tableau or Power BI. Review collected by and hosted on G2.com.

Botmaker is very simple to use and manage. Review collected by and hosted on G2.com.

In my opinion, the report should be easier to customize. Review collected by and hosted on G2.com.

Ease of speaking with customers, integration with WhatsApp, mass messaging works very well, and the usability is very good even for those who don't have much knowledge. Review collected by and hosted on G2.com.

The message search feature through words freezes a lot, many clients get lost and are not automatically directed to any attendant, and when there is instability, it lasts a long time. Review collected by and hosted on G2.com.

The possibility of diversifying and configuring the BOT Review collected by and hosted on G2.com.

Our company's main means of contact with the customer is Whatsapp. Therefore, Botmaker not having 24/7 support to answer questions, or to report problems with the BOT is bad. Review collected by and hosted on G2.com.

Most of the processes are quite intuitive and simple to carry out, especially the view for the attendants. The support service is easily accessible, fast, and always attentive. Review collected by and hosted on G2.com.

Some updates occur unexpectedly, I believe that whenever there is an update, it is necessary not only to inform but also to explain what the implications will be for the processes and whether it will change the way the action is executed. Review collected by and hosted on G2.com.

It integrates messages from whatsapp, an social networks in one tool & interface.

Great functionallity for answering messages (text, images, attachments)

Excellent search engine for conversations held or recieved. Review collected by and hosted on G2.com.

Interface can be better, its had to scroll through all the messages recieved.

Reportig of sessions held o recieved messages is limmited, you can't customize fields. Review collected by and hosted on G2.com.

EVERYTHING, BOTMAKER IS SUPER COOL, IT'S A FANTASTIC TOOL, I LOVE IT Review collected by and hosted on G2.com.

NOTHING, IT IS PERFECT, A COMPLETE TOOL Review collected by and hosted on G2.com.

Customization is a strong point of the offered product. It is highly customizable and at the forefront of AI utilization. Review collected by and hosted on G2.com.

The number of data available on the platform. Review collected by and hosted on G2.com.

The functionalities similar to the customer service channel feature. Ease of navigation, reports, and indicators of actions taken. The possibilities of customizations made by the account administrator themselves greatly facilitate our work. Review collected by and hosted on G2.com.

When searching for a conversation, it is not visually identifiable to which operator that conversation is assigned. If there has been no service from the operator, it takes several clicks and obtaining events to find out to whom that conversation was assigned. The window closing time of 24 hours also hinders our business. Review collected by and hosted on G2.com.