---
title: Botmaker Reviews
meta_title: 'Botmaker Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 289 reviews by the users' company size, role or industry
  to find out how Botmaker works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 289
  scale: '5'
date_modified: '2026-06-28'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---

# Botmaker Reviews
**Vendor:** Botmaker  
**Category:** [Chatbots Software](https://www.g2.com/categories/chatbots)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 289
## About Botmaker
Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀



## Botmaker Pros & Cons
**What users like:**

- Users find the **ease of use** of Botmaker highly beneficial for non-developers, enhancing their productivity effectively. (9 reviews)
- Users appreciate the **user-friendly design** of Botmaker, which offers extensive integrations and customization options. (5 reviews)
- Users value the **easy integrations** of Botmaker with various platforms, enhancing communication and functionality efficiently. (3 reviews)
- Users love the **easy design** of Botmaker, which optimizes development times and enhances practicality for various tasks. (3 reviews)
- Users value the **native integrations** and ease of setup, making Botmaker a versatile communication tool. (3 reviews)
- Simple (3 reviews)
- User Interface (3 reviews)
- Customization (2 reviews)
- Helpful (2 reviews)
- Useful (2 reviews)

**What users dislike:**

- Users find that **poor customer support** from Botmaker often hinders their ability to resolve issues quickly. (4 reviews)
- Users find **integration issues** frustrating, especially with spreadsheets and the old platform not aligning with the new one. (2 reviews)
- Users find the **limited customization** of Botmaker's reports and interface challenging, affecting usability and navigation. (2 reviews)
- Users criticize the **poor reporting** features of Botmaker, limiting session insights and customization options. (2 reviews)
- Users feel the **interface needs improvement** , particularly with the message scrolling and limited reporting options. (2 reviews)
- Chat Functionality Issues (1 reviews)
- Chat Management (1 reviews)
- Connectivity Issues (1 reviews)
- Delays (1 reviews)
- Development Challenges (1 reviews)


## Botmaker Discussions
  - [how do they manage changes and new intentions within the organization](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) - 2 comments, 3 upvotes
  - [Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?](https://www.g2.com/discussions/existe-alguna-integracion-con-el-hubspot-crm-o-algo-hecho-ademas-de-las-acciones-de-la-intension) - 1 comment, 2 upvotes

- [View Botmaker pricing details and edition comparison](https://www.g2.com/products/botmaker/reviews?page=7&section=pricing&secure%5Bexpires_at%5D=2026-06-28+18%3A22%3A43+-0500&secure%5Bsession_id%5D=f08b85c3-5cd9-4525-a448-b62fa514c99b&secure%5Btoken%5D=0005d2c38055886089f460c600322eff1aa87a55c035b954eee1785eda59cfc2&format=llm_user)

## Botmaker Features
**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top Botmaker Alternatives
  - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews)
  - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (468 reviews)