Smily (ex BookingSync) Reviews & Product Details

What we like most about Smily is its ability to centralize the management of our properties, reservations, availability, and distribution channels in one place. The platform offers a wide range of integrations and automation possibilities, which helps us save time, reduce manual tasks, and structure our operations more efficiently. We also appreciate the responsiveness and support of the Smily team, who understand the specific needs of professional property managers. Review collected by and hosted on G2.com.

The main drawback is that Smily can require a significant amount of setup and configuration, particularly when managing a portfolio of properties with different pricing rules, booking conditions and operational processes.

Because the platform offers many features and integrations, some settings are not always immediately intuitive and the learning curve can be quite steep at the beginning. However, the support team is available and responsive, which makes the onboarding process much easier. Review collected by and hosted on G2.com.

For us, the biggest strength is how Smily combines a powerful property management system with excellent integrations. It connects smoothly with the different tools and platforms we use, which has allowed us to automate workflows and noticeably improve productivity. Another major plus is the team behind it: our account manager is very hands-on and responsive, and when we submit support tickets, they’re usually handled quickly and efficiently. Review collected by and hosted on G2.com.

There’s nothing major we dislike, and several of the issues we ran into at the start have been ironed out as the platform has matured. The main feature I’d still really like to see is a straightforward option to set a single minimum price per stay, instead of having to accomplish this through other pricing rules. That would make pricing management much easier for us. Review collected by and hosted on G2.com.

What I like best about Smily is their responsive and helpful support team. Whenever we’ve encountered an issue or had a question, they’ve consistently provided quick responses and worked efficiently to resolve problems, making it much easier to keep our operations running smoothly.

The integration with the OTAs are also very strong which helps us as we update pricing several times throughout the day and need quick syncing across all platforms. Review collected by and hosted on G2.com.

One recommendation for improvement would be to add more bulk editing capabilities. When we need to make the same change across multiple properties or units, we often have to update each listing one by one instead of applying the change across all of them at once. This is especially time-consuming when onboarding new units, where many of the same settings need to be configured repeatedly. Better bulk management tools would save a lot of time and make the platform much more efficient to use. Review collected by and hosted on G2.com.

Smily works well for managing our 450–500 properties. The channel sync is reliable and we don't get double bookings. The API is helpful for building our own automations, and rates and availability are easy to manage. Support has been responsive when we need it. Having everything in one place saves us a lot of time. Review collected by and hosted on G2.com.

With so many properties it can be slow to load and filter bookings. Some features are hard to find, so new team members need time to learn it. The API documentation could be better, and we'd like stronger built-in reporting. Nothing major, but the small things add up at our size. Review collected by and hosted on G2.com.

I love the time-saving aspect that Smily brings to the daily management of our establishments. Being able to centralize bookings, availability, and rates on a single platform greatly simplifies the work, especially when managing multiple properties. The connections with different booking platforms are reliable and limit manual interventions. The support is also very professional; the team is available, responsive, and guided us effectively throughout the implementation. During the initial installation, the support from the Smily team facilitated the migration step to the platform, making the integration process smooth and quick despite the complexity of our organization. Review collected by and hosted on G2.com.

The platform already meets our needs very well, but some features could be further enhanced. It would be interesting to offer more advanced analysis tools to facilitate performance tracking. Review collected by and hosted on G2.com.

I appreciate Smily mainly for its connectivity. It allows me to connect different services and tools and create numerous automations, especially for bookings and customer contact. I like that it is a manager that allows me to centralize my listings in one place and broadcast everything easily, which saves me a lot of time. It is very connectable and I can update my work easily thanks to the automations, whether natively or with external tools. Additionally, the configuration is generally easy, which makes the tool pleasant to use. Review collected by and hosted on G2.com.

I think we can still push connectivity and data access further. There are things I do outside of Smily, and if I could have everything on Smily, it would be ideal. But then, it's not a deal-breaker for me. Review collected by and hosted on G2.com.

I like using Smily (ex BookingSync) for my vacation rental business because there are no sync issues, and the team is supportive, which makes our operations smooth and headache-free. The initial setup was very easy and smooth. Review collected by and hosted on G2.com.

I think the features in the inbox could be improved, especially how team members are auto-assigned to messages. It would be better if the system could auto-assign messages to online team members and prevent users from changing the assignment unless done by an admin. Review collected by and hosted on G2.com.

We use Smily to manage our 150 apartments mainly to synchronize our booking calendars on the OTAs. Review collected by and hosted on G2.com.

With the growth of our business to over 100 apartments, some advanced automations still require the use of the API and external tools. We would like to see more automation and reporting features natively integrated into the platform. That said, the openness of the API allows us to build the solutions we need. Review collected by and hosted on G2.com.

I use Smily to synchronize calendars between different OTA platforms, which prevents double bookings. I like the simplicity and efficiency of Smily, as well as the flexibility of the system. With Smily, our team of 6 people can efficiently manage our availabilities, and it synchronizes well with our OTAs and Airtable. If the needs match, I would recommend Smily with a 10 without hesitation. Review collected by and hosted on G2.com.

Loading times can be a bit long, especially on certain views like multi-locations. The price calculation may change when moving a reservation. There should be better bandwidth management and ensure that the rate calculations remain the same. Generally, make moving reservations simpler. Review collected by and hosted on G2.com.

I like Smily's flexibility, automation capabilities, and channel management. Being able to efficiently manage multiple properties from a single platform is a huge plus. The OTA integrations are reliable and well maintained. I appreciate the professional and easy-to-customize website templates. The reporting tools provide clear operational and performance insights. Overall, Smily offers a well-rounded ecosystem that scales effectively with a growing hospitality business. The initial setup was straightforward, and the onboarding team was knowledgeable and responsive, making the implementation process smooth despite the complexity of managing multiple properties. Review collected by and hosted on G2.com.

There is always room for improvement, I would love to see more advanced reporting and dashboard customization. Review collected by and hosted on G2.com.