--- title: Smily (ex BookingSync) Reviews meta\_title: 'Smily (ex BookingSync) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how Smily (ex BookingSync) works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 24 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- ### Smily (ex BookingSync) Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of Smily exceptional, significantly boosting their agency's revenue over the years. [(1 mentions)](https://www.g2.com/products/smily-ex-bookingsync/reviews?filters%5Bsentiment_snippet%5D=2097022&qs=pros-and-cons#reviews) Users highlight the **significant revenue improvement** their real estate agency experienced using Smily over five years. [(1 mentions)](https://www.g2.com/products/smily-ex-bookingsync/reviews?filters%5Bsentiment_snippet%5D=2097016&qs=pros-and-cons#reviews) Users note the **slow development of the mobile app** , resulting in missing functions and a subpar experience. [(1 mentions)](https://www.g2.com/products/smily-ex-bookingsync/reviews?filters%5Bsentiment_snippet%5D=2097011&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Smily (ex BookingSync) ##### 1. Ease of Use Users find the **ease of use** of Smily exceptional, significantly boosting their agency's revenue over the years. [ See 1 mentions ](https://www.g2.com/products/smily-ex-bookingsync/reviews?filters%5Bsentiment_snippet%5D=2097022&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "A user friendly UI and a very dedicated team" What do you like about Smily (ex BookingSync)? The software is very easy to get to understand and its features allowed a major improvement in revenue for our real estate agency over the past 5 year ##### 2. Revenue Optimization Users highlight the **significant revenue improvement** their real estate agency experienced using Smily over five years. [ See 1 mentions ](https://www.g2.com/products/smily-ex-bookingsync/reviews?filters%5Bsentiment_snippet%5D=2097016&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "A user friendly UI and a very dedicated team" What do you like about Smily (ex BookingSync)? The software is very easy to get to understand and its features allowed a major improvement in revenue for our real estate agency over the past 5 year ### Top Cons or Disadvantages of Smily (ex BookingSync) ##### 1. Mobile Accessibility Users note the **slow development of the mobile app** , resulting in missing functions and a subpar experience. [ See 1 mentions ](https://www.g2.com/products/smily-ex-bookingsync/reviews?filters%5Bsentiment_snippet%5D=2097011&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "A user friendly UI and a very dedicated team" What do you dislike about Smily (ex BookingSync)? Only one drawback: The mobile app took a long time to be developed and still lacks some functions ## Top-Rated Alternatives [ ![Hostaway](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f67e3a07eab59c0c6e91838b97392c4b/hostaway.jpg "Hostaway") Hostaway 4.8/5(415) ](https://www.g2.com/products/hostaway/reviews) [ ![Rent Manager](https://images.g2crowd.com/uploads/product/hd_favicon/1515527434/rent-manager.png "Rent Manager") Rent Manager 4.6/5(278) ](https://www.g2.com/products/rent-manager/reviews) [ ![Hospitable.com](https://images.g2crowd.com/uploads/product/hd_favicon/e809c9be7e1cbe9a0108837d38e4c67a/hospitable-com.svg "Hospitable.com") Hospitable.com 4.8/5(259) ](https://www.g2.com/products/hospitable-com/reviews) [ View All Alternatives ](https://www.g2.com/products/smily-ex-bookingsync/competitors/alternatives) ![Erwann D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erwann D.") ED Erwann D. Manager Small-Business (50 or fewer emp.) 7/12/2026 "A comprehensive and scalable PMS for professional property managers" 5/5 What do you like best about Smily (ex BookingSync)? What we like most about Smily is its ability to centralize the management of our properties, reservations, availability, and distribution channels in one place. The platform offers a wide range of integrations and automation possibilities, which helps us save time, reduce manual tasks, and structure our operations more efficiently. We also appreciate the responsiveness and support of the Smily team, who understand the specific needs of professional property managers. Review collected by and hosted on G2.com. What do you dislike about Smily (ex BookingSync)? The main drawback is that Smily can require a significant amount of setup and configuration, particularly when managing a portfolio of properties with different pricing rules, booking conditions and operational processes. Because the platform offers many features and integrations, some settings are not always immediately intuitive and the learning curve can be quite steep at the beginning. However, the support team is available and responsive, which makes the onboarding process much easier. Review collected by and hosted on G2.com. What problems is Smily (ex BookingSync) solving and how is that benefiting you? Smily helps us centralize the management and distribution of our portfolio of premium holiday rentals across multiple booking channels. It brings reservations, availability, rates, guest information, payments and property-specific booking rules together in one system. This reduces manual data entry, limits the risk of errors or double bookings, and gives our team a clear overview of the entire portfolio. Its integrations with our pricing, operational and financial tools also help us create more reliable and automated workflows. The main benefit is scalability: as our agency and property portfolio continue to grow, Smily allows us to handle more reservations without increasing the administrative workload at the same pace, while maintaining a consistent level of service for both guests and property owners. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Liam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liam A.") LA Liam A. Director of Operations Small-Business (50 or fewer emp.) 7/15/2026 "Responsive, Helpful Support That Keeps Operations Running Smoothly" 5/5 What do you like best about Smily (ex BookingSync)? What I like best about Smily is their responsive and helpful support team. Whenever we’ve encountered an issue or had a question, they’ve consistently provided quick responses and worked efficiently to resolve problems, making it much easier to keep our operations running smoothly. The integration with the OTAs are also very strong which helps us as we update pricing several times throughout the day and need quick syncing across all platforms. Review collected by and hosted on G2.com. What do you dislike about Smily (ex BookingSync)? One recommendation for improvement would be to add more bulk editing capabilities. When we need to make the same change across multiple properties or units, we often have to update each listing one by one instead of applying the change across all of them at once. This is especially time-consuming when onboarding new units, where many of the same settings need to be configured repeatedly. Better bulk management tools would save a lot of time and make the platform much more efficient to use. Review collected by and hosted on G2.com. What problems is Smily (ex BookingSync) solving and how is that benefiting you? A problem that Smily helped us tremendously with was enabling a non-refundable rate plan for both Booking.com and Expedia. This ensured that our rates remain the same across the platforms. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Noora A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noora A.") NA Noora A. Small-Business (50 or fewer emp.) 7/14/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Reliable Channel Sync and Time-Saving Property Management at Scale" 4/5 What do you like best about Smily (ex BookingSync)? Smily works well for managing our 450–500 properties. The channel sync is reliable and we don't get double bookings. The API is helpful for building our own automations, and rates and availability are easy to manage. Support has been responsive when we need it. Having everything in one place saves us a lot of time. Review collected by and hosted on G2.com. What do you dislike about Smily (ex BookingSync)? With so many properties it can be slow to load and filter bookings. Some features are hard to find, so new team members need time to learn it. The API documentation could be better, and we'd like stronger built-in reporting. Nothing major, but the small things add up at our size. Review collected by and hosted on G2.com. What problems is Smily (ex BookingSync) solving and how is that benefiting you? Smily handles all our channel management across 450–500 properties, keeping rates and availability synced across the OTAs so we avoid double bookings. It centralizes our bookings in one place instead of managing each channel separately, which saves our team a lot of manual work. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Phayssal H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phayssal H.") PH Phayssal H. Small-Business (50 or fewer emp.) 7/10/2026 "Centralization and Undeniable Time Savings" 5/5 What do you like best about Smily (ex BookingSync)? I love the time-saving aspect that Smily brings to the daily management of our establishments. Being able to centralize bookings, availability, and rates on a single platform greatly simplifies the work, especially when managing multiple properties. The connections with different booking platforms are reliable and limit manual interventions. The support is also very professional; the team is available, responsive, and guided us effectively throughout the implementation. During the initial installation, the support from the Smily team facilitated the migration step to the platform, making the integration process smooth and quick despite the complexity of our organization. Review collected by and hosted on G2.com. What do you dislike about Smily (ex BookingSync)? The platform already meets our needs very well, but some features could be further enhanced. It would be interesting to offer more advanced analysis tools to facilitate performance tracking. Review collected by and hosted on G2.com. What problems is Smily (ex BookingSync) solving and how is that benefiting you? Smily centralizes all bookings across different OTAs, simplifies our work by centralizing bookings, availability, and rates on one platform, reducing manual interventions, and saving time. The support is professional and responsive, facilitating integration. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Raphael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raphael C.") RC Raphael C. Small-Business (50 or fewer emp.) 7/6/2026 "Connectivity and Optimized Automation" 4/5 What do you like best about Smily (ex BookingSync)? I appreciate Smily mainly for its connectivity. It allows me to connect different services and tools and create numerous automations, especially for bookings and customer contact. I like that it is a manager that allows me to centralize my listings in one place and broadcast everything easily, which saves me a lot of time. It is very connectable and I can update my work easily thanks to the automations, whether natively or with external tools. Additionally, the configuration is generally easy, which makes the tool pleasant to use. Review collected by and hosted on G2.com. What do you dislike about Smily (ex BookingSync)? I think we can still push connectivity and data access further. There are things I do outside of Smily, and if I could have everything on Smily, it would be ideal. But then, it's not a deal-breaker for me. Review collected by and hosted on G2.com. What problems is Smily (ex BookingSync) solving and how is that benefiting you? I use Smily to centralize my ads and broadcast them, saving a lot of time. It allows connecting to multiple tools and services, automating and updating my work. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Mina H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mina H.") MH Mina H. CEO Small-Business (50 or fewer emp.) 7/22/2026 "Smooth Operations with Stellar Support" 4.5/5 What do you like best about Smily (ex BookingSync)? I like using Smily (ex BookingSync) for my vacation rental business because there are no sync issues, and the team is supportive, which makes our operations smooth and headache-free. The initial setup was very easy and smooth. Review collected by and hosted on G2.com. What do you dislike about Smily (ex BookingSync)? I think the features in the inbox could be improved, especially how team members are auto-assigned to messages. It would be better if the system could auto-assign messages to online team members and prevent users from changing the assignment unless done by an admin. Review collected by and hosted on G2.com. What problems is Smily (ex BookingSync) solving and how is that benefiting you? I use Smily for channel and property management, ensuring no sync issues. The supportive team and smooth operations make it a headache-free experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Frédéric B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frédéric B.") FB Frédéric B. Directeur artistique de ma propre vie Small-Business (50 or fewer emp.) 6/13/2026 "Smily simplifies the synchronization of OTA calendars for our 150 apartments" 5/5 What do you like best about Smily (ex BookingSync)? We use Smily to manage our 150 apartments mainly to synchronize our booking calendars on the OTAs. Review collected by and hosted on G2.com. What do you dislike about Smily (ex BookingSync)? With the growth of our business to over 100 apartments, some advanced automations still require the use of the API and external tools. We would like to see more automation and reporting features natively integrated into the platform. That said, the openness of the API allows us to build the solutions we need. Review collected by and hosted on G2.com. What problems is Smily (ex BookingSync) solving and how is that benefiting you? Smily's gain is at the heart of our activity and allows us to efficiently manage over 100 seasonal rentals from a single platform. The main problem it solves is the centralization of bookings, calendars, communications with travelers, payments, and the distribution of listings across multiple channels, including Booking.com as well as our own booking site. Without a PMS, managing such a volume manually would be extremely time-consuming and prone to numerous errors, if not impossible as far as I'm concerned. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated GA Gael A. Small-Business (50 or fewer emp.) 7/10/2026 "Efficient and Flexible Synchronization, Some Performance Challenges" 5/5 What do you like best about Smily (ex BookingSync)? I use Smily to synchronize calendars between different OTA platforms, which prevents double bookings. I like the simplicity and efficiency of Smily, as well as the flexibility of the system. With Smily, our team of 6 people can efficiently manage our availabilities, and it synchronizes well with our OTAs and Airtable. If the needs match, I would recommend Smily with a 10 without hesitation. Review collected by and hosted on G2.com. What do you dislike about Smily (ex BookingSync)? Loading times can be a bit long, especially on certain views like multi-locations. The price calculation may change when moving a reservation. There should be better bandwidth management and ensure that the rate calculations remain the same. Generally, make moving reservations simpler. Review collected by and hosted on G2.com. What problems is Smily (ex BookingSync) solving and how is that benefiting you? Smily synchronizes the calendars between each OTA, avoiding double bookings. It is simple, efficient, and flexible. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![David A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David A.") DA David A. PDG Small-Business (50 or fewer emp.) 7/9/2026 "Centralizes Operations, Boosts Efficiency for Property Management" 5/5 What do you like best about Smily (ex BookingSync)? I like Smily's flexibility, automation capabilities, and channel management. Being able to efficiently manage multiple properties from a single platform is a huge plus. The OTA integrations are reliable and well maintained. I appreciate the professional and easy-to-customize website templates. The reporting tools provide clear operational and performance insights. Overall, Smily offers a well-rounded ecosystem that scales effectively with a growing hospitality business. The initial setup was straightforward, and the onboarding team was knowledgeable and responsive, making the implementation process smooth despite the complexity of managing multiple properties. Review collected by and hosted on G2.com. What do you dislike about Smily (ex BookingSync)? There is always room for improvement, I would love to see more advanced reporting and dashboard customization. Review collected by and hosted on G2.com. What problems is Smily (ex BookingSync) solving and how is that benefiting you? Smily helps us centralize operations, reduce manual work, minimize booking errors, improve team efficiency, and scale our portfolio without significantly increasing the administrative workload. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anders I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anders I.") AI Anders I. Owner Small-Business (50 or fewer emp.) 7/14/2026 "Seamless Integrations, Powerful Automation, and Fast Support" 4.5/5 What do you like best about Smily (ex BookingSync)? Integration with Airbnb, Wheelhouse, etc. The possibilities for rules for pricing, fees, etc. The possibilities to customize your own messages that are automatically sent to guests, to owners, to our team. Fast and professional support. Review collected by and hosted on G2.com. What do you dislike about Smily (ex BookingSync)? Some features, such as Tasks and Inbox, are immature and not (yet) useful for us. Too primitive. Review collected by and hosted on G2.com. What problems is Smily (ex BookingSync) solving and how is that benefiting you? To keep track on all booking calendars. Review collected by and hosted on G2.com. 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