Blackthorn Events Reviews & Product Details

The hardest part of my job is keeping track of who actually shows up to our client dinners and webinars. The best thing about this app is that it puts all of that information right on my normal Salesforce screen. I can just open a client's profile and instantly see if they RSVP'd or checked in at the door. It gives me the absolute perfect icebreaker when I call them the next morning. I don't have to wait three days for someone to email me a messy Excel sheet of the guest list. Review collected by and hosted on G2.com.

I truly don't have any complaints. It does exactly what I need it to do. When our team first installed it, it maybe took me a day or two to get used to where the new event buttons were on my dashboard, but that was just a normal learning curve. It hasn't crashed, and it never gives me the wrong data, so I am completely happy with it. Review collected by and hosted on G2.com.

Flexibility - able to create all types of events from simple to quite complex Review collected by and hosted on G2.com.

Because of the amazing flexibility, it can be harder to learn how to use Review collected by and hosted on G2.com.

Usually, I’m the one stuck building custom Node.js integrations to get external web apps to talk to our Salesforce org. The huge win with Blackthorn is that I don’t have to build any API connections or maintain middleware. It is completely native. When someone buys a ticket, the data is already inside Salesforce in real-time. It completely removes the risk of broken syncs, lost records, or hitting API limits when a bunch of people register at the exact same time. Review collected by and hosted on G2.com.

I dont find any dislike in using Blackthorn events as it is very easy and efficient in using. Review collected by and hosted on G2.com.

Honestly ,Blackthorn Events works in my favour in any need that would call for event planning and management .In our organization I'm the one who execute and strategize event campaigns ,always impressed by the way this tool has been a gamechanger in how I carry out the tasks. Ability to market directly across our social media apps from a unified place has significantly boosted number of attendees and overall reach .What makes it even the best is the response I get from attendees ,they praise most the ease of buying tickets online and seamless payment process. Knowing well that the experience is greatest on attendees side make it a platform I rely on for every event I run with confidence. Review collected by and hosted on G2.com.

This tool has the best customer service ,I can't complain of any issue that have ever faced and they fail to sort it immediately .So far have a satisfactory experience. Review collected by and hosted on G2.com.

At Shubook, we run quite a few tech workshops and client meetups. What I really like about this tool is how it keeps everything centralized. Instead of dealing with messy spreadsheets or jumping between different apps to see who bought tickets, all the sign-up info flows right into our own database. It makes tracking our guests incredibly easy. Review collected by and hosted on G2.com.

Since we run an IT and digital agency, looks matter to us. The default registration pages they provide are honestly pretty plain. We had to go in and manually adjust the design so the pages actually matched our company website. Also, because the app is packed with so many heavy features, the setup process feels a bit complicated if you just want to run a quick, simple meetup. Review collected by and hosted on G2.com.

As a Salesforce developer, my absolute favorite part was that it lives completely inside Salesforce. I didn't have to build messy API connections or write custom code just to get an outside app to talk to our system. All the event sign-ups and ticket data dropped perfectly into our database. We absolutely loved how smooth and easy it was to use on a daily basis. Review collected by and hosted on G2.com.

The only thing that annoyed me a bit was how huge the installation package is. It adds a ton of new custom objects and fields into the backend all at once. If you just want to run one tiny, simple event, it can feel like you are installing way too much stuff, which makes the system look a little cluttered. Review collected by and hosted on G2.com.

I love that this works right inside our Salesforce system without needing extra apps. When we host a private showcase for Hit and Fit Gems, all the guest sign-ups and ticket payments go straight into our database. We even use the text messaging feature to send our buyers a quick reminder the day before the event. Review collected by and hosted on G2.com.

Even though they say "no tricky integrations," getting the event registration page to match our exact brand colors took some trial and error. Also, setting up the automated text messages can be a little confusing at first if you aren't super familiar with how Salesforce rules work. Review collected by and hosted on G2.com.

I really like the visibility groups feature in Blackthorn Events. It's a massive win for us because it allows us to show different ticket types or event sessions to specific groups of people. For example, we can display an exclusive VIP executive dinner session only to our top-tier clients while keeping it hidden from the general public. This level of personalization makes our events feel much more tailored and exclusive without having to create multiple separate registration pages. Also, the new intelligence layer has been great for handling quick tasks like ticket transfers through a simple chat-style command instead of clicking through numerous Salesforce screens, which is a huge time saver. Review collected by and hosted on G2.com.

My biggest gripe has always been the lack of a truly robust native drag and drop email builder. While they have basic transactional emails, we still find ourselves needing to jump into Marketing Cloud or Pardot to get the high-end branded outreach we want. I've heard they're working on improving this in the new web-based planet interface, but for now, the email styling inside Salesforce still feels a bit behind the times. Also, the initial setup can be quite daunting. If you aren't comfortable with Salesforce permission sets and page layouts, you're going to have a hard time getting this off the ground without a consultant. The setup was a heavy lift, to be honest. You can't just turn it on and expect it to work with your specific Salesforce configuration. Had to spend a few weeks in a sandbox environment mapping our customer fields and testing the automation flows for our wait lists. Their support documentation is very thorough. But it definitely requires a Salesforce admin who knows what they're doing. It's not plug and play. Review collected by and hosted on G2.com.

I find Blackthorn Events very useful for hosting both paid fundraisers and unpaid community education or legal events. It allows me to keep all of our attendee information in one place within Salesforce, which makes tracking deliverables much easier. I really like the ease of setting up events. I value the ability to store custom form information, set limits on event attendance, and create multiple types of event tickets. The setup process was quite easy, and I found the lots of documentation and the implementation team to be great. The documentation page was infinitely helpful. Review collected by and hosted on G2.com.

Salesforce is very obtuse in many ways, and some of what Blackthorn Events does is dictated by the limits of Salesforce it seems. It is quite expensive and we use it on somewhat of a small scale. The set-up road map they have created I found a bit useless. Review collected by and hosted on G2.com.

For our organization, the integration with Salesforce makes all the difference. It allows us to see an individual's activity with coming to events and compare that to membership and other activities within our organization -- all in one place. Review collected by and hosted on G2.com.

We haven't seen one. Anytime there is a feature that we want, we reach out to the support team and we can find what we need. It's that ease of use and ease of implementation that set this product apart. Review collected by and hosted on G2.com.