Blackthorn Events Reviews & Product Details

The ability to use Salesforce data for better engagement and tracking metrics. Review collected by and hosted on G2.com.

The current site builder is limited and adding custom code becomes cumbersome. Review collected by and hosted on G2.com.

It is a nice platform that syncs with other tools Review collected by and hosted on G2.com.

The centralization of changes is only in the hands of IT and the end user has issues in updating/change based on the needs Review collected by and hosted on G2.com.

Being able to quickly and easily set up events, contact prospective attendees, record registrations, send reminders and manage the event on the day Review collected by and hosted on G2.com.

The occasional Salesforce integration issues Review collected by and hosted on G2.com.

The integration with Salesforce and the versatility of the platform. While it doesn't completely capture every use case we needed, the out-of-the-box functionality was sufficient to capture 95% of use cases. Review collected by and hosted on G2.com.

In some cases the UX of the user facing assets isn't the best. Some long forms should for example offer the option of pagination, the full-width design shows a hero image within a larger version of the same image and doesn't seem to be customisable, it is really hard to make this design work for most images. Review collected by and hosted on G2.com.

I like that it integrates directly with Salesforce and includes email functionality that’s straightforward to configure and support. Customer service is on point as well. Review collected by and hosted on G2.com.

There are some limitations when it comes to page setup for emails, but it’s not a deal-breaker for me. That said, the solution feels pretty pricey per license. Review collected by and hosted on G2.com.

I like that Blackthorn Events is really easy to use. It also includes financial data on events, which is super helpful. The event build feature stands out to me as well. I appreciate the video tutorials for a quick start-up, and the customer management team has been very pleasant to work with. The initial setup was easy, and it integrates well with Salesforce. Review collected by and hosted on G2.com.

The calendar management could use some improvements. It would be nice to easily have an overarching calendar of all events without having to assign them to specific groups. Review collected by and hosted on G2.com.

Hello dear friends! I work as a Service Desk Manager of my company, and it brings me the greatest joy to write this review. We are conducting numerous business events and webinars and I have been using Blackthorn Events to coordinate the attendee handling.

The very attractive aspect I like the most is that it is sitting entirely within our Salesforce CRM. My service desk agents are finding it easy to see all the details of the guests, ticketing and payment status all on one window. We do not need to skip and skip in the various software. Registration pages are at their finest charming and professional, and it is running like butter to our users. Should any of the customers have a booking problem, my team is resolving them very quickly, as all data is literally stares at our eyes. Review collected by and hosted on G2.com.

Not that much to grumble as it is a very sweet software. However, one thing I need to say is that the first set-up process of very complicated, multi-day events is somewhat baffling to my new junior employees. So many fields and rules to be clicked are customized. We are even requiring some additional time on training to familiarize with the profound settings. In addition, there are occasions where the backend sync is taking an additional few minutes when there is heavy traffic, although it is not a regular occurrence. Review collected by and hosted on G2.com.

I love that Blackthorn Events is highly customizable to our needs. It integrates well with Zoom, which is important for our webinars. The fact that it is Salesforce native has been a huge plus, allowing us to automate the attendee verification process that we previously had to do manually. Review collected by and hosted on G2.com.

It requires a fair bit of training for event creators on staff. The event creation process could be more intuitive. There are a fair number of steps when creating an event, and for infrequent event creators, it can be hard to remember everything that is required. They are already working on improving this. Review collected by and hosted on G2.com.

I write Apex and build LWC for a living, and the worst part of my job is usually trying to force a random external event platform to sync with Salesforce. The best thing about Blackthorn is that it is 100% native. I don't have to write any custom API connectors or worry about managing middleware. When a user buys a ticket, the data drops straight into our org immediately. Because the data is already inside Salesforce, I can just use standard Flows to handle the follow-up emails and tracking instead of writing heavy custom code. Review collected by and hosted on G2.com.

Because I am a developer, I like having total control over the UI. If you want to heavily customize the registration page to match your exact brand guidelines, you will get a bit frustrated. You can't just easily drop in your own custom Lightning Web Components (LWC) to make the page look perfect. You are mostly stuck with their built-in page builder, which means you have to use a lot of CSS hacks to get the exact design you want. Review collected by and hosted on G2.com.

I find Blackthorn Events easy to use, especially since event managers can build and edit event forms without relying on Salesforce admins, saving us time and making us more effective. I really appreciate that Blackthorn Events is Salesforce native, which means it uses our data and allows for a seamless experience for staff and event participants. Their onboarding team did a fantastic job working with our event managers, ensuring that everything was ready in time for our fall events. When we ran into issues, they addressed them immediately, and their proactive support means that when we have questions, we get a response right away. They also provide great customer service and offer daily office hours for help whenever needed. The team is proactive, efficient, and genuinely cares about their work. Review collected by and hosted on G2.com.

Truthfully, nothing. It's an amazing product with an amazing team behind it. Review collected by and hosted on G2.com.